First Acceptance Corporation
1.9 of 5 15 reviews
www.firstacceptancecorp.com Nashville, TN 1000 to 5000 Employees

First Acceptance Corporation Reviews

Updated Apr 9, 2014

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1.9 15 reviews

                             

12% Approve of the CEO

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Mark Kelly

(8 ratings)

7% of employees recommend this company to a friend
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    Some fine people have worked for this company over the years. Too bad they left.

    Employee (Current Employee)
    Nashville, TN

    ProsYou get a paycheck (don't count on raises or cost of living). You get PTO (will help when you start looking for a new job). Minimal amount of micromanaging, but then again the company is just leaving the 20th Century when it comes to technology.

    ConsUpper management is controlled by majority stock holder. Upper management lacks any ethics or morals. Upper management has had no qualms taking substantial yearly bonuses while wages have been frozen for years. Poor morale in all offices. Benefits are sub-par for industry.

    Advice to Senior ManagementRealize who's backs you are riding on. It wasn't your hard work that made this company profitable.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Management is terrible, clueless and arrogant...

    Agent (Former Employee)
    Atlanta, GA

    ProsYou get to know the customers really well and form relationships with a lot of really good people.

    ConsEverything else...low pay, long hours, high pressure, poor management. Financially unstable with a bleak outlook. Lot's of turnover. Front line employees (Agents & CSR's) have no voice.District and Regional Managers who do not have a clue (or Insurance license).

    Advice to Senior ManagementSell the company to someone who knows what they're doing!!

    No, I would not recommend this company to a friend

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    Company that does not care about front line, bad communication. Never really sure what is going on. LOTS of turnover

    Customer Service Representative/Agent (Former Employee)

    ProsMy pay is ok, but the hours worked cancel that out.

    ConsYou never have a full understanding or complete answer for customers, which hurts your credibility with clients/businesses in area. Mangers require a lot of ridiculous reports and goals that interrupt day to day activities. Big changes in schedules are made two days before they go in to effect so no one can prepare for them. Most issues you have with company are ignored by managers, but if there is an issue with you, you are contacted immediately for questioning. Training is not adequate nor informal about actual LAW versus SELLING.

    Advice to Senior ManagementMoral is low - employees don't trust employer (if they are smart employees) to do what they say they will do.
    Follow through with what you say you are going to do.
    Put more faith in your employees, or maybe if you would be trustworthy yourself then you would actually be able to trust others.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Do not work for this company - stay on unemployment!

    Corporate Nobody (Current Employee)
    Nashville, TN

    ProsFree coffee - that's about it

    ConsExecutive management is unethical, and fires anyone that stands up and tries to do the right thing
    Education is not valued, and they choose to hire individuals with no education so they can get off "cheaper"
    president of the company hires all his friends from other bankrupt companies and then collects an $800.00 referral fee when they are hired
    Solid employees that are trying to make a difference are fired or run off because they dare to refuse to commit fraud or discriminate
    Members of the executive team that have been hired by the President as friends are actually inept at basic job functions, and make perilous business decisions everyday due to their ignorance.
    Agents/CSR's are told to work six days a week as a salaried employee, and not given a day off between Dec-Apr - if they object, they are fired.
    There is no one to go to with grievances because the corruption starts at the top - there are no employee advocates
    Company policies are followed at whim, if they are even interpreted correctly by Executive Management - most of the time, decisions are made without regard to company policy or precedent
    Acceptance is the lowest paying company in this industry, they KNOW it, and they don't care.

    Advice to Senior Management-Stop intimidating employees and threatening them with their jobs if they don't want to be complicit in discriminatory/illegal activities
    -Stop hiring your friends and getting rid of anyone that actually knows how to do their job
    -Stop taking kickbacks, referral fees and bonuses illicitly when your employees haven't seen a raise in almost three years
    -Stop firing employees for telling you that a business decision you have made/are making is not only illegal, but not in the best interest of the company
    -Stop referring to the front line employees as "chattel" and treating them like dogs - you catch more flies with honey.
    -Stop lying to peoples faces
    -Stop lining your pockets while the lowest paid employees in your company, the ones that MAKE the profit, go uncompensated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Good 'Ole Boys Club

    Anonymous Employee (Former Employee)

    ProsAgents and field personnel are great to work with and really care about their customers. They go the extra mile.

    ConsNew management is sometimes unethical, and manages by intimidation. Field is left to fend for the themselves in making sales goals.

    Advice to Senior ManagementGet out of the ivory tower and visit your stores. Listen to the field for suggestions. Hire some women in management for goodness sake!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Bleak - you could be underpaid, not valued, and bullied elsewhere!! Check out Alfa Visions, or any of the competitors!

    Corporate Peon (Current Employee)
    Nashville, TN

    ProsYour coworkers will come together with you in a "we're all in this together" kind of way. You'll meet people who will give you a reference for the real job you get after this one.

    ConsBenefits are terrible (government assistance is better), pay is terrible, upper management is a joke - the president hires his friends in and collects referral bonuses on them. No real investment in people, just a lot of hot air, and the people that really want to make a difference are sidelined/punished from coming forward.to improve how things are. Unethical, unprofessional, poorly managed from the highest levels.

    Advice to Senior ManagementQuit hiring your buddies from bankrupt companies, bother to learn how an actual insurance business and claims work, and quit letting the President get referral bonuses for his old drinking buddies - everyone's talking about how wrong that is, and it's embarrassing. I've been here for years, and they keep lying about how it's getting better - it's really not, and we all can see it. It probably looks good when you're raking in fat bonuses and referral fees!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

    2 people found this helpful  

    Worst Mistake of My Life Very Unprofessional Sub Standard Company

    Third Party Adjuster (Former Employee)
    Lombard, IL

    ProsNone the pay sucked, benefits are not effective for 90days which they suck and do no even cover birth control. Also, the policy ONLY covers up to 5000 per year in medical services. You are better off getting public aid

    ConsUnprofessional Management, Lack of Training, Case Load Was Not Manageable. The pay was below industry standards

    Advice to Senior ManagementInvest more time into managers. Make sure managers are properly trained to handle newly hired employees. Company is attempting to transition into a replicable company but First Acceptance has a LONG way to go. Will never be accepted in industry if continues its practices.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    treat you like they don't trust you, constant redundancies, relentless is their favorite word

    Agent (Current Employee)

    Prosadmin support personnel do a good job getting your paycheck to you each and every pay period.
    they provide a bathroom for breaks and allow you to breath air.

    Consa hundred or more emails daily, that must be read because any one of them may have a new standard operating procedure thrust upon you with deadlines for new reports by end of day.
    time wasting reports
    want you to call customers 3x a day to get paid like it is a collections company, don't treat customers with respect.
    must do guerrilla marketing (plaster parking lots with sticky flyers) 250 a week
    can't have a stapler on your desk

    Advice to Senior Managementquit treating your best asset (agents that have good relationships with their customers) as if this is kindergarten and must be baby sat

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at First Acceptance Corporation reviews and ratings — including employee satisfaction and approval rating for First Acceptance Corporation CEO Mark Kelly. All 8 reviews posted anonymously by First Acceptance Corporation employees.