First Acceptance Corporation
1.9 of 5 15 reviews
www.firstacceptancecorp.com Nashville, TN 1000 to 5000 Employees

First Acceptance Corporation Reviews

Updated Jan 23, 2014

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1.9 15 reviews

                             

12% Approve of the CEO

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Mark Kelly

(8 ratings)

7% of employees recommend this company to a friend
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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

The company has been around a long time, but has had it's ups and downs over the years.

Insurance Agent (Former Employee)

I worked at First Acceptance Corporation full-time for more than 5 years

ProsYou are not always sitting at your desk, due to the ability to leave the office and market. You are your own manager with the help of a district manager when needed. You get to meet diverse people and handle diverse situations as well.

ConsMarketing is okay, but being out off the office too much leaves less chances for the agent to meet and see who their new customers are and less chances of getting to talk to them and getting to know them. Some long-time customers may hardly see the agent in the office and think the agent is no longer employed there. Also, mostly all company organizations assign sales territories for each sales person that is out in the sales field; and Acceptance Insurance does not do this so agents end up competing with each other for sales referrals.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Management has no concern for the employees

Anonymous Employee (Former Employee)

I worked at First Acceptance Corporation full-time

ProsThere are some good dedicated long term employees there.

ConsPoor Management, they don't communicate or have any concern for their employees.

No, I would not recommend this company to a friend

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1 person found this helpful  

Pay is decent for Agents, benefits are not great, environment is stressful

Anonymous Employee (Current Employee)

I have been working at First Acceptance Corporation full-time

ProsPay is decent, provides a mini medical plan which is better than nothing, PTO is generous, very customer focused which is good. As an agent, I can call underwriting and get an issues fixed right away, which is great. My DM is very accessible and knows a lot about the industry.

ConsFor a sales job, there is too much focus placed on redundant reports (as an agent, I complete 15 reports a week), and a lot of emphasis placed on non-sales generating activity, but the company expects a lot of sales. Training is sub-standard. Company does not care to hear suggestions from the field. I get about a million emails a day and that gets old quick too.

Advice to Senior ManagementInvest in your employees by providing them with ongoing training. Provide a way for field employees to submit suggestions (other than to the DM). Out here in the field, we feel like numbers rather than people. We know we can be replaced, but we don't need to be reminded of this on a daily basis. Investing in products and services is great, but investing in your salespeople is important too. Also, consider changing pay structure and job title for CSR's, they are even more unappreciated than us agents are, which is why there is such high turnover for CSR's.

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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Good pay if you enjoy high pressure sales

Agent (Former Employee)

I worked at First Acceptance Corporation full-time for more than a year

ProsGood pay structure for agents, slight flexability in schedule

ConsWeekends are required, CSR's not always paid enough, high pressure sales, high pressure quotas

Advice to Senior ManagementMore focus on what customers need and less focus on just selling products they don't need. Get your financials in order

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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