First Data
2.6 of 5 441 reviews
www.firstdata.com Atlanta, GA 5000+ Employees

First Data Reviews

Updated Jul 2, 2014
First Data – Atlanta – “First Data HQ”

All Employees Current Employees Only

2.6 440 reviews

                             

25% Approve of the CEO

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Frank Bisignano

(115 ratings)

36% of employees recommend this company to a friend
91 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Didn't know you could go so far down hill

    Anonymous (Former Employee)

    ProsThe people at a local level - what's left of them.

    ConsSenior management, major layoffs, no one is safe. New CEO said no layoffs straight to our face, next thing we know us there will be layoffs and restructuring only did not know when or what for three months. FD is a very confusing company to understand so laying off people with decades of knowledge just seems backwards. No 401k match anymore, benefits are terrible etc. All upper management cares about is going public. However, new CEO doesn't care about his exit agreement with JPMorgan/Chase. It said he couldn't bring employees with him but he did not care about the rules so FD pays close to 10 million in fees so he can have his little team with him while cutting our benefits and jobs Seriously, scary.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Deplorable company.

    Writer (Former Employee)
    Ventura, CA

    ProsI can't think of any...

    ConsI went from "exempt" to "non-exempt" status prior to getting layoff just so they could cut my severance package in half. After 12 years of working there, my 6-month severance was cut to a little less than 3 months worth, in addition to being laid-off right before Thanksgiving and the upcoming Christmas holidays. Horrible cut-throat company seeking the all-might dollar at the expense of others. I abhor this company and loathe everything it stands for. They're top-heavy and woefully inept.

    Advice to Senior ManagementI have many, but I'll refrain form specifying them here.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    6 people found this helpful  

    Once Great Company Gone Bad

    High Enough to Know (Current Employee)
    Omaha, NE

    ProsA great company about 10 years ago.

    ConsIf you didn't work at Chase, you have no career path. Forced bell curves on YE ratings made us layoff employees who didn't deserve it. They called the layoffs a performance issue offering employees a performance plan which we as management were highly advised to make sure they couldn't pass or a reduced compensation package not close to our normal severance package. FD settled out of court with one employee to save face. We've lost every benefit of value and rumor has it is a reduced vacation policy is coming. CEO has ego the size of his compensation. People are leaving in droves and the so called MC seems completely clueless of the crisis until recently. We can't hire backfills yet every week we seem to bring in an ex Chase executive. FD is a joke and putting up a curtain to hide it's problems until we go public.

    Advice to Senior ManagementGo back to Chase and give us back the $10M we paid for Frank and friends.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Change is norm

    Security (Current Employee)
    Greenwood Village, CO

    ProsSome very good people have worked and still work at FDC. There are some supremely talented people so it's provided a good place to learn. FDC also doesn't shy away from buying new technology, also providing a good training ground.

    ConsBenefits have been slashed, constant change in Sr. leadership has created churn over my tenure (5 years with 5 CEO's more or less), unsure future of the company not only in the Denver area but in general.

    Advice to Senior ManagementNone

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    mis-management at its best

    Distributed Systems Engineer II (Current Employee)
    Denver, CO

    ProsIT environment is a large infrastructure, so there is lots to learn. Pay is not too bad. The lower level management staff and technical staff are friendly and knowledgeable.

    Conshorrible work hours - management wants you available during day for project meetings, etc. and then want you to work at night, as change work is only allowed to be done from 10pm to 6am

    management is currently in flux as the 'old regime' is on its way out and the 'new regime' is on its way in

    people are put in technology silo's and the ability to help a peer in a different technology sector is difficult, as you don't have access to their environment

    people are so afraid of getting fired for making a mistake, people, from management on down, are afraid to make educated, calculated changes.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Going downhill fast

    Security Engineer (Current Employee)
    Greenwood Village, CO

    ProsPay is decent but could be better, work from home on occasion.

    ConsConstant management changes, benefits decreased terribly, no real direction, massive layoffs, no longer about innovation all about the bottom line and deadlines, location stability a constant concern for employees.

    Advice to Senior ManagementStop. Just stop breaking what works and give your employees hope in their future.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    FD has changed

    Anonymous Employee (Current Employee)

    ProsStarted out as a great place to work.

    ConsNo longer a place where you feel welcome or respected

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    Never again

    Anonymous Employee (Former Employee)

    ProsThe people that work there were great.

    ConsThere is no room for growth. Whatever position you come in as will the position for your duration at the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Push, push, push

    Customer Service Representative (Current Employee)
    Hagerstown, MD

    ProsBenefits used to be an excellent reason, now no matching 410k and removal of personal days.

    ConsNo wiggle room for those who do the real work.
    Even timed on going to the bathroom.
    No workplace adjustments for those who need them.
    Feces in elevators, urine on walls, ventilator duct work full of caking dust.

    Advice to Senior ManagementYou need to come sit in the call centers and do the jobs your asking of everyone else, from break adherance, to call scripting, to being pleasant in an atmosphere of constant flux.
    Word of advice quantity and quality are not good bed partners.
    If you want run it into the ground, just close the doors instead of making those who work there suffer through your brainstorms.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Get rid of the VPs

    Director (Current Employee)
    Baltimore, MD

    ProsGreat people to work with below VP, these are the true contributors to the company's survival

    ConsFlatten your senior management structure, get rid of the VPs who are not contributing anything valuable to the company (this would be most of them). The good ones have already left so those remaining are trying to hold on to grab more land or could not find something better outside. With the salary and bonus you pay to the VPs you can afford 3 hardworking employees. I worked very closely with most VPs, they are incompetent, opportunists, crush their teams while brown nosing their leaders and don't get out of their comfort zone.

    Advice to Senior ManagementRead above if you truly care about the company

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at First Data reviews and ratings — including employee satisfaction and approval rating for First Data CEO Frank Bisignano. All 91 reviews posted anonymously by First Data employees.