First Data

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First Data Reviews

Updated February 21, 2015
Updated February 21, 2015
151 Reviews
2.0
151 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Frank Bisignano
151 Ratings

Review Highlights

Pros
  • Great co-workers depending on your team and relatively good work/life balance (in 25 reviews)

  • Work from Home, Build Great Business Relationships by Representing worldwide Best in Class Products (in 23 reviews)


Cons
  • High expectations and time commitements - Can impact work life balance negatively (in 14 reviews)

  • 401k match was eliminated, Health care benefits are expensive with a high deductible (in 26 reviews)

More Highlights

151 Employee Reviews Back to all Reviews

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  1. 8 people found this helpful  

    A Real First Data Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data

    Pros

    Work - Life balance is OK. Salary and bonus opportunity is decent. High staff turnover may lead to faster advancement. The leadership, while patronizing and unappreciative of employees, are far removed and totally unseen by real workers.

    Cons

    Terrible Health Plan. Very high premiums and deductible so better budget several thousands to cover this cost. No 401K match. Not much vacation time. The sudden onslaught of highly positive Glassdoor reviews that read like PR releases may be manipulation of this review portal.

    Advice to ManagementAdvice

    Stop with the corporate spin of "Historic" results and "Transformation" as you try to hype an IPO.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    First Data Response

    Feb 18, 2015Community Manager

    Sorry to hear that you were disappointed with your experience at First Data and the benefits package in particular.

  2. 3 people found this helpful  

    Recent Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data full-time (more than 10 years)

    Pros

    Recent reviews come from high positions and those new to firm. Veterans can have different impression. Loyal veterans love the firm and happy seeing long hard fought success. Vets have been strung along for years.

    Cons

    Vets not earning money as new co workers do. Time off not consistently given. Loss of days off last year hard on colleagues who value time off with their family. our firm does business all day every day why force specific holidays. Elitist atmosphere such as "VPs should get more time off than those at other ranks" contributes to disengagement in your rank and file. Easy for good colleagues to find a job elsewhere. We will be left with new bankers to run our complex firm. Not so easy to replace.

    Advice to ManagementAdvice

    Treat tenured staff with respect and respect their viewpoint- ownership not as important to some who need money now to pay mortgage or value days off more than ownership. Think outside the 6 figure box and imagine work for average employees. Stop imposing rigid bank atmosphere:'low salaries, 6 foot cubicles with no place to put a jacket (we even had lockers in high school), ties on Fridays, to our technology firm and start appreciating the culture that paved the way for newcomers. It really is not all bad.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    First Data Response

    Feb 23, 2015Community Manager

    Thanks for your feedback. If you'd like to comment further, we invite you to send email to employeecomms@firstdata.com.

  3. 4 people found this helpful  

    First data review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Operator in Omaha, NE
    Former Employee - Production Operator in Omaha, NE

    I worked at First Data full-time (more than 3 years)

    Pros

    The only pro that I can say about this company is that the tuition reimbursement is 5k for anyone working on an undergraduate degree and 10k for graduates per year.

    Cons

    Management seems to never know what they're doing.

    A lot of forced overtime. It's happened several times where the supervisors have scheduled their employees for mandatory overtime and then crew them down as soon as they get to the building. They're so unorganized that they do not call the employees when they do not need them to work and they make everyone waste their gas and time.

    The employees are always forced to work on holidays while the rest of the company has them off. The work-life balance is terrible.

    In the fall there's constant mandatory overtime where sometimes the employees never get a day off, but in the early spring they constantly get crewed down because their isn't enough work.

    Most of the positions in production have a Performance Measurement system where if the employees do not meet a 70%+ every month they get written up. The work is unbalanced enough to the point where this system isn't fair to a lot of the operators. Some work can run in the machines really consistently, while others run inconsistently with constant problems. A lot of the times certain operators get stuck with certain work that makes it difficult for them to maintain their PM numbers, while others can get away with putting less effort and make their numbers just fine. Some of the operators can work extremely hard and actually try to do a good job, but still not meet the expectations of this system.

    The supervisors and managers treat a lot of the employees on different levels of fairness. It seems like the management always let the people who complain the most get their ways.

    There's a high turnover rate which causes the employees that still work there to work even more forced overtime. With the high amount of volume and low amount of operators this also causes the employees to lose the ability to venture off into other positions within the company. They like to hire people that can barely speak and comprehend the English language, which results in them getting trained poorly, more errors to occur, and more fines for the company to pay.

    Advice to ManagementAdvice

    There should be better communication between management and the employees, along with less favoritism. The management needs to be more organized and on top of things. Management should try to find more ways to boost the morale and handle negative things that can bring it down more effectively.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    First Data Response

    Feb 23, 2015Community Manager

    Thank you for your comments. We'll make sure that appropriate people have an opportunity to review the concerns you outlined.

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  5. 1 person found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern - Hourly in Atlanta, GA
    Current Intern - Intern - Hourly in Atlanta, GA

    I have been working at First Data as an intern (less than a year)

    Pros

    company is growing now, it will be best payment processing company

    Cons

    poor salary, really bad management

    Doesn't Recommend
    Positive Outlook

    First Data Response

    Feb 13, 2015Community Manager

    Sorry to hear that you're disappointed. If you'd like to discuss either of the issues you've raised, feel free to contact employeecomms@firstdata.com.

  6. 7 people found this helpful  

    Destructive Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time (more than 10 years)

    Pros

    Great learning and growth opportunities. In my 10+ years with First Data, I worked in several diverse areas, learning more about the business with each role.

    Cons

    Change is key to survival for all businesses, but First Data goes through full-blown revolutions. The dramatic shifts in goals and priorities lead to a procession of executives in and out the doors, which, in turn, lead to ongoing adjustments in mid-level management. The result is a continuous state of anxiety for employees and a destructive culture.

    Doesn't Recommend
  7. 5 people found this helpful  

    Terrible Culture, terrible benefits, constantly downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Atlanta, GA
    Former Employee - Business Analyst in Atlanta, GA

    I worked at First Data full-time (more than 3 years)

    Pros

    great co-workers, a lot to learn

    Cons

    new leadership does not care about employees, they cut mostl benefits and are continuously laying off people. Even long term employees are leaving because the culture, benefits and leadership have been terrible.

    Advice to ManagementAdvice

    value your talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Good Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Engineer in Melville, NY
    Current Employee - Security Engineer in Melville, NY

    I have been working at First Data full-time (more than a year)

    Pros

    They hire individuals out of school with little experience in the field, helping them get established.

    Cons

    -Management expects too much from employees. Too many assignments/responsibilities to handle for an individual.
    -No work life balance. Management expects employees to work 55-60 hours per a week and consistently expects work over the weekend in addition. Combined with the massive workload this is very often.
    -Benefits and salary are lower than nation average for position.
    -No willingness from management to listen to voice of employees. Attempting to talk with management regarding any issue they have or innovative idea results in no change.

    Advice to ManagementAdvice

    -Treat your employees better and listen to what they have to say.
    -Attempt to understand what "Work-Life balance" really means.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    First Data Response

    Feb 10, 2015Community Manager

    Hello and thank you for sharing your thoughts. We'll make sure they're shared internally. If you'd like to discuss the issues that you raised above, please email employeecomms@firstdata.com. We ... More

  9. 4 people found this helpful  

    Are You in NYC? Are You a JPMC Alumni? We Want You!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at First Data full-time

    Pros

    Company is turning around and going up up up. Veterans are welcome.

    Cons

    If you're not from JPMC or in Melville, NY, there's not much interest in your ideas. They want fresh DNA. If you're coming from outside, great. Inside or perceived as tainted by the old guard, regardless of your drive and intellectual merit, expect to be heavily discounted by senior management and resisted by the old hands who are all being shown the door or subordinated to new directors and executives.
    Benefits have severely eroded as a function of go-private debt servicing-related austerity measures over the last 7 years and are among, if not *the*, worst in the sector. Up to half of total compensation is in the form of illiquid company stock, i.e. you can't sell it or take it with you. One sunny day the company should go public again, probably late 2015 maybe 2016 and any vested stock could conceivably be sold as soon as 6 months afterwards.
    Telecommuter productivity is an employee trust and productivity accountability challenge for management. So telecommute doesn't exist any more. Could be just a temporary corporate culture recalibration effort but don't count on it.
    Plan accordingly.

    Advice to ManagementAdvice

    I'm sure they'll be fine.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Disheartening

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at First Data full-time (more than 10 years)

    Pros

    Flexibility is the number one thing that kept me there so long. Able to work from home or office, for the most part am able to determine a travel schedule that works for me, was able to put family first.

    Cons

    Too many to list. I would never recommend this company to a sales person. Comp plan that changes every year to the benefit of the company each time, comp plans not delivered until 4-6 months into the year, growth baked in that is intentionally unattainable. Slow product development, financial woes and constant changing management. They recently reduced our base pay and benefits.

    Advice to ManagementAdvice

    Put the employees and most importantly the clients first every once in awhile.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Downsizing for IPO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data

    Pros

    Interesting and challenging problems
    Direct management is laid back, and doesn't micro manage
    Good technology
    Decent benefits - paid education, health/dental/life/disability/vision insurance

    Cons

    Upper management is constantly downsizing
    Not much job security regardless of work ethic
    Lots of legacy software
    Innovation takes place very slowly
    It's hard to introduce and implement new ideas

    Advice to ManagementAdvice

    The company is too top heavy - too many chiefs and not enough indians. Flatten the organizational hierarchy. Instead of worrying about raising money for IPOs so KKR can make commissions, focus on making a great company, and the IPOs, and profits will come. Innovation cannot be forced. It must be allowed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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