First Data Reviews

Updated March 13, 2015
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Frank Bisignano
251 Ratings

155 Employee Reviews

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  1. 11 people found this helpful

    Questionable Executive Actions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager IT in Omaha, NE
    Current Employee - Manager IT in Omaha, NE

    I have been working at First Data full-time (more than 8 years)

    Pros

    There are some folks left that genuinely care and are helpful. With constant change, it is rarely boring.

    Cons

    It seems most Glassdoor reviews are fairly consistent with their message. However, there has been a very noticeable flood of executive level reviews giving 5 stars. I am all for freedom of opinion, but this is a bit concerning.

    The majority of the folks doing the actual work are contractors as attrition rates are high (for those that have not been laid off).

    No retirement security - no 401k matching, cap on contributions. Executives no doubt have their golden parachute, leaving those at the bottom with nothing.

    If you are not an executive from JPMorgan you have no future - $millions in fines have been paid to JPMorgan for poaching their executives. How can the company afford that? Could it be 401k savings?

    Vacation days eliminated - This was advertised as a new benefit to employees: we now have Veteran's and President's day off by converting two personal days to company holidays, leaving us with 2 personal days. However, executive management didn't think we could do the math and realize that our previous 7 days minus 2 converted days should leave us with 5, not 2. If you are going to screw the employees at least man up to it.

    Executives implemented a BYOD program for cell phones. Those with on-call duties with company cell phones could turn them in and use their own with a company paid stipend. Shortly after everybody converted, they stated the stipend has been terminated and on-call resources are responsible for providing a personal phone for company use. They also reserve the right to monitor communications and usage of your personal phone with the right to confiscate. This is if you choose to access company email on the device -- which is pretty much required to do your job if you are on call. By the way, I believe this is not even legal in some states.

    Reorganizations within the company are a daily occurrence. It seems at least once a week there is an email going out with news of a new JPMorgan executive, moving of teams resulting in layoffs, or new teams altogether. It is extremely difficult to know who does what and how to get things done.

    Medical coverage is very poor and you can nearly do as well insuring yourself through other avenues.

    Cash bonuses have been replaced by stock grants. However, it is not a public company, so they are not worth anything.

    Teams are extremely short staffed, and the majority of the staff on hand are new contractors. There has been a tremendous loss of talent and business knowledge.

    Advice to ManagementAdvice

    Your employees at the bottom are important contrary to what is seems you feel. We seem to be at a ratio of 1:1 management:worker. Attrition rates and contractor %'s are very high. Start treating the "owner associates" with respect.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    First Data Response

    Mar 10, 2015Community Manager

    It seems that you're frustrated in your work and we want to help. Please email employeecomms@firstdata.com to begin a real dialogue with us. The value of our stock has increased by about 30% over the ... More

  2. 7 people found this helpful

    Everything taken

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Analyst in Denver, CO
    Former Employee - Senior Analyst in Denver, CO

    I worked at First Data full-time (more than 5 years)

    Pros

    Lots of changes. The company is getting a lot of new talent in the door.

    Cons

    This changes include: no 401K match, Heath insurance changed to high deductible, personal days have been reduced and volunteer day has been taken away. Lots of turnover.

    Advice to ManagementAdvice

    Try to keep the good employees that make a difference in the company. Give credit to your employees for going above and beyond, do not take credit and tell others it was your idea.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 5 people found this helpful

    I worked at First Data

    Pros

    Flexible schedule with high income potential

    Cons

    Lack of ethics and poor client support

    First Data Response

    Mar 9, 2015Community Manager

    First Data expects all owner-associates to conduct themselves ethically and demonstrate genuine concern for our clients at all times.

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  5. 11 people found this helpful

    Recent Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data full-time (more than 10 years)

    Pros

    Recent reviews come from high positions and those new to firm. Veterans can have different impression. Loyal veterans love the firm and happy seeing long hard fought success. Vets have been strung along for years.

    Cons

    Vets not earning money as new co workers do. Time off not consistently given. Loss of days off last year hard on colleagues who value time off with their family. our firm does business all day every day why force specific holidays. Elitist atmosphere such as "VPs should get more time off than those at other ranks" contributes to disengagement in your rank and file. Easy for good colleagues to find a job elsewhere. We will be left with new bankers to run our complex firm. Not so easy to replace.

    Advice to ManagementAdvice

    Treat tenured staff with respect and respect their viewpoint- ownership not as important to some who need money now to pay mortgage or value days off more than ownership. Think outside the 6 figure box and imagine work for average employees. Stop imposing rigid bank atmosphere:'low salaries, 6 foot cubicles with no place to put a jacket (we even had lockers in high school), ties on Fridays, to our technology firm and start appreciating the culture that paved the way for newcomers. It really is not all bad.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    First Data Response

    Feb 23, 2015Community Manager

    Thanks for your feedback. If you'd like to comment further, we invite you to send email to employeecomms@firstdata.com.

  6. 14 people found this helpful

    A Real First Data Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data

    Pros

    Work - Life balance is OK. Salary and bonus opportunity is decent. High staff turnover may lead to faster advancement. The leadership, while patronizing and unappreciative of employees, are far removed and totally unseen by real workers.

    Cons

    Terrible Health Plan. Very high premiums and deductible so better budget several thousands to cover this cost. No 401K match. Not much vacation time. The sudden onslaught of highly positive Glassdoor reviews that read like PR releases may be manipulation of this review portal.

    Advice to ManagementAdvice

    Stop with the corporate spin of "Historic" results and "Transformation" as you try to hype an IPO.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    First Data Response

    Feb 18, 2015Community Manager

    Sorry to hear that you were disappointed with your experience at First Data and the benefits package in particular.

  7. 10 people found this helpful

    First data review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Operator in Omaha, NE
    Former Employee - Production Operator in Omaha, NE

    I worked at First Data full-time (more than 3 years)

    Pros

    The only pro that I can say about this company is that the tuition reimbursement is 5k for anyone working on an undergraduate degree and 10k for graduates per year.

    Cons

    Management seems to never know what they're doing.

    A lot of forced overtime. It's happened several times where the supervisors have scheduled their employees for mandatory overtime and then crew them down as soon as they get to the building. They're so unorganized that they do not call the employees when they do not need them to work and they make everyone waste their gas and time.

    The employees are always forced to work on holidays while the rest of the company has them off. The work-life balance is terrible.

    In the fall there's constant mandatory overtime where sometimes the employees never get a day off, but in the early spring they constantly get crewed down because their isn't enough work.

    Most of the positions in production have a Performance Measurement system where if the employees do not meet a 70%+ every month they get written up. The work is unbalanced enough to the point where this system isn't fair to a lot of the operators. Some work can run in the machines really consistently, while others run inconsistently with constant problems. A lot of the times certain operators get stuck with certain work that makes it difficult for them to maintain their PM numbers, while others can get away with putting less effort and make their numbers just fine. Some of the operators can work extremely hard and actually try to do a good job, but still not meet the expectations of this system.

    The supervisors and managers treat a lot of the employees on different levels of fairness. It seems like the management always let the people who complain the most get their ways.

    There's a high turnover rate which causes the employees that still work there to work even more forced overtime. With the high amount of volume and low amount of operators this also causes the employees to lose the ability to venture off into other positions within the company. They like to hire people that can barely speak and comprehend the English language, which results in them getting trained poorly, more errors to occur, and more fines for the company to pay.

    Advice to ManagementAdvice

    There should be better communication between management and the employees, along with less favoritism. The management needs to be more organized and on top of things. Management should try to find more ways to boost the morale and handle negative things that can bring it down more effectively.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    First Data Response

    Feb 23, 2015Community Manager

    Thank you for your comments. We'll make sure that appropriate people have an opportunity to review the concerns you outlined.

  8. 12 people found this helpful

    Destructive Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time (more than 10 years)

    Pros

    Great learning and growth opportunities. In my 10+ years with First Data, I worked in several diverse areas, learning more about the business with each role.

    Cons

    Change is key to survival for all businesses, but First Data goes through full-blown revolutions. The dramatic shifts in goals and priorities lead to a procession of executives in and out the doors, which, in turn, lead to ongoing adjustments in mid-level management. The result is a continuous state of anxiety for employees and a destructive culture.

    Doesn't Recommend
  9. 3 people found this helpful

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern - Hourly in Atlanta, GA
    Current Intern - Intern - Hourly in Atlanta, GA

    I have been working at First Data as an intern (less than a year)

    Pros

    company is growing now, it will be best payment processing company

    Cons

    poor salary, really bad management

    Doesn't Recommend
    Positive Outlook

    First Data Response

    Feb 13, 2015Community Manager

    Sorry to hear that you're disappointed. If you'd like to discuss either of the issues you've raised, feel free to contact employeecomms@firstdata.com.

  10. 9 people found this helpful

    Terrible Culture, terrible benefits, constantly downsizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Atlanta, GA
    Former Employee - Business Analyst in Atlanta, GA

    I worked at First Data full-time (more than 3 years)

    Pros

    great co-workers, a lot to learn

    Cons

    new leadership does not care about employees, they cut mostl benefits and are continuously laying off people. Even long term employees are leaving because the culture, benefits and leadership have been terrible.

    Advice to ManagementAdvice

    value your talent

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 8 people found this helpful

    Good Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Engineer in Melville, NY
    Current Employee - Security Engineer in Melville, NY

    I have been working at First Data full-time (more than a year)

    Pros

    They hire individuals out of school with little experience in the field, helping them get established.

    Cons

    -Management expects too much from employees. Too many assignments/responsibilities to handle for an individual.
    -No work life balance. Management expects employees to work 55-60 hours per a week and consistently expects work over the weekend in addition. Combined with the massive workload this is very often.
    -Benefits and salary are lower than nation average for position.
    -No willingness from management to listen to voice of employees. Attempting to talk with management regarding any issue they have or innovative idea results in no change.

    Advice to ManagementAdvice

    -Treat your employees better and listen to what they have to say.
    -Attempt to understand what "Work-Life balance" really means.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    First Data Response

    Feb 10, 2015Community Manager

    Hello and thank you for sharing your thoughts. We'll make sure they're shared internally. If you'd like to discuss the issues that you raised above, please email employeecomms@firstdata.com. We ... More

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