First Data Reviews

Updated August 27, 2014
Updated August 27, 2014
495 Reviews

2.4
495 Reviews
Rating Trends

Recommend to a friend
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Frank Bisignano
131 Ratings

Review Highlights

Pros
  • Pay is decent but could be better, work from home on occasion (in 19 reviews)

  • Great co-workers depending on your team and relatively good work/life balance (in 19 reviews)


Cons
  • Senior management say what they think people want to hear then do the opposite (in 24 reviews)

  • High expectations and time commitements - Can impact work life balance negatively (in 11 reviews)

More Highlights

129 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Once Incredibly Awesome Productive Sales Environment Turned Awfully Painful with Intense Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant  in  Atlanta, GA
    Current Employee - Business Consultant in Atlanta, GA

    I have been working at First Data full-time for more than 10 years

    Pros

    Work from Home, Build Great Business Relationships by Representing worldwide Best in Class Products. Very loyal and dedicated employees that work very well together and genuinely care about our clients and businesses. Lots of super long term people still here that care deeply for our company and clients. Terrific new vision- have a good new CEO, but he is one man, and it takes thousands of good people to run our businesses.

    Cons

    As technology progresses it's becoming too easy for corporation management teams to think they need to measure everything. Measurement is taking over as the priority. Productivity, generating revenues, building relationships with businesses has by far taken a back seat here in this once wonderful culture.
    Multiple Sales Management and training teams have recently taken on an intense bully style of managing people. This style makes people emotionally, physically sick and ruins productivity. 401k match, pay and benefit losses are enough of a sacrifice.

    Advice to ManagementAdvice

    Don't permit new technologies designed to measure Sales productivity have the keys to your own company. Management should gain higher understanding of how seemingly cool tech measuring applications when forced upon employees can crush and destroy sales revenues. Technology companies are getting rich selling our management team on measuring way too much stuff.

    Have respect for your own people, products and services- don't buy into every trendy new tech measuring tool that ties up productivity of your own talent you spent so much money growing and investing in over the years. Apps will never replace people learning and understanding your business and building profitable business relationships.
    Put an immediate end to bully style management from the very top company wide-it's unbecoming of any company, let alone a world class organization such as First Data Corporation.

    Doesn't Recommend
    Negative Outlook
  2.  

    Very unorganized and super slow for anything to be done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant  in  Englewood, CO
    Current Employee - Accountant in Englewood, CO

    I have been working at First Data as a contractor for more than a year

    Pros

    It is a very big company, domestic and international, there are many opportunities to grow and advance and transfer to other area of interest,

    Cons

    It appears that the hiring process is very unorganized. It takes a very long time to interview and hire someone.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Value Your Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Omaha, NE
    Former Employee - Customer Service Representative in Omaha, NE

    I worked at First Data full-time for more than 3 years

    Pros

    When I worked at First Data I liked the PTO and vacation time. I also received a gift card for perfect attendance every month.

    Cons

    I quit the job because I did the work of 2-3 people daily. They need to restructure the work force and have everyone work everyday. Just because you earned PTO time does not mean you should be gone 2 days out of 5 days and leave early for the remaining days you should be working. It does wear out new people, thus, the high turnaround to keep new people who always get burned out working extensively for those who are have been burned out after working 20 years at the company. Not a good set up for a company at all!

    Advice to ManagementAdvice

    Maybe you can sit at the desk and help take customer service calls after you let your tenured employees leave early every day!

    No opinion of CEO
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  5. 7 people found this helpful  

    Absolutely the worst work experience I have had in my career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Assistant  in  New York, NY
    Former Employee - Executive Assistant in New York, NY

    I worked at First Data full-time for less than a year

    Pros

    I met come great colleagues, and have made lasting friendships.

    Cons

    Highly unorganized, no one knows what they are doing, no set rules. Not centralized enough, no set place to go for help. Managers are rude.

    Advice to ManagementAdvice

    Management needs to learn how to treat people or it will forever be a revolving door.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Don't apply until the company goes IPO.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Analyst  in  Greenwood Village, Arapahoe, CO
    Current Employee - Applications Analyst in Greenwood Village, Arapahoe, CO

    I have been working at First Data full-time for more than 3 years

    Pros

    Currently, the only pro is that I get the weekends off. This gives me plenty of time to search for a new position.

    Cons

    They are losing the faith of their employees. The company continues to cut the "fat" and they aren't taking any steps to provide the remaining employees with advancement ops. Meritocracy is the motto, but they are not doing their part once the employee breaks their backs doing the work. Might as well call First Data, JP Morgan Chase, because that is all that is hired around here; former JP Morgan Chase executives.

    Advice to ManagementAdvice

    Fix your benefits package, the "IOU" stock crap is for the birds. You and I both know by the time you reach IPO, you will not have any employees remaining to cash in on this, "so called benefit." Also, you may want to provide your remaining employee's with a clear career path.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Unstable Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Consultant  in  Marietta, GA
    Current Employee - Senior Business Consultant in Marietta, GA

    I have been working at First Data full-time

    Pros

    Largest Global processor, wonderful referral partnerships

    Cons

    Decreased commissions drastically. 10.00 an hour salary.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    bad career move.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Engineer  in  Columbus, GA
    Former Employee - Senior Customer Engineer in Columbus, GA

    I worked at First Data full-time for more than 10 years

    Pros

    Knew everybody at the site where I would be at,and the pay was real good.

    Cons

    Was practically told to lie to the site,just couldn't do it,down hill ever since.

    Advice to ManagementAdvice

    I would have to say "You have a serious problem as far as leadership goes,As far as the chain of command goes there's a couple of links that's not connected.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    GREAT PLACE to WORK if you are sr.management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Analyst  in  Omaha, NE
    Current Employee - Project Analyst in Omaha, NE

    I have been working at First Data full-time for more than 10 years

    Pros

    People continue to work hard to keep clients happy despite the toxic environment.

    Cons

    No more 401K matching, no raises for past three years, poor medical benefits.

    Advice to ManagementAdvice

    This company is what it is because of the work done at the business/it levels, not the work done in the revolving door Senior Management level.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Langhorne, PA
    Current Employee - Manager in Langhorne, PA

    I have been working at First Data full-time for more than 8 years

    Pros

    Pay is decent for work done. Clean, safe working environment. Opportunities to learn and make lots of lateral moves.

    Cons

    Though growth and learning are encouraged, it seems the company continually hires from outside. And while it is encouraged, no actual training is being done to advance anyone except for laterally. Benefits are not as great as they used to be, less paid time off and high deductible insurance plan. Rewards program is nice, but since earning points is quite hard and managers rarely approve them, it is somewhat pointless.

    The departments are extremely cliquey, each wanting to doing their own thing. Teamwork is encouraged, but never plays out.

    Managers are extremely hypocritical, telling their employees to not do something and then doing it themselves. Managers have no self accountability.

    Advice to ManagementAdvice

    So many managers are not needed.

    Follow through and encourage the work you want done and properly reward a good job. Sometimes a pat on the back is all the team needs to consistently deliver.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 5 people found this helpful  

    Time to move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Englewood, CO
    Current Employee - Senior Manager in Englewood, CO

    I have been working at First Data full-time for more than 5 years

    Pros

    Great people to work with, opportunity to work globally;

    Cons

    Benefits being cut down to substantially, culture has tanked; there is no regard for the workforce, focus is on Executives

    Advice to ManagementAdvice

    Frank came to Denver last year and chose to deceive the hard working, dedicated employees about the company's plans, he talks out of both sides of his mouth stating he doesn't believe in cutting jobs and then three months later announces the decision to layoff and transfer jobs out of Denver. Benefits were trimmed to the extent that family coverage is not affordable, time off is being cut down (yet he still has company benefits which include use of the company jet for his unlimited personal use, to name one the excessive benefits he receives as he trims everyone else's). There is a true understanding among the workforce for the reasons of downsizing and relocation, but he chose to be deceptive and disrespectful to the workforce which was affected. The culture he is building in his new little empire is not trustworthy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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