First Data

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  www.firstdata.com

First Data Reviews

Updated November 23, 2014
Updated November 23, 2014
529 Reviews
2.5
529 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Frank Bisignano
169 Ratings

Review Highlights

Pros
  • Work from Home, Build Great Business Relationships by Representing worldwide Best in Class Products (in 23 reviews)

  • Great co-workers depending on your team and relatively good work/life balance (in 23 reviews)


Cons
  • High expectations and time commitements - Can impact work life balance negatively (in 14 reviews)

  • Senior management say what they think people want to hear then do the opposite (in 25 reviews)

More Highlights

139 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Benefits are alright, Slightly Money Hungry, and below average pay-grades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Omaha, NE
    Current Employee - Information Technology in Omaha, NE

    I have been working at First Data full-time (more than 3 years)

    Pros

    I work 12 hour overnight shifts while having 3-4 days off at a time. The work-life balance is alright, but I would not recommend working the overnight shift for the long haul. This has taken a toll on myself and others as we progress towards years and years of being with the company. Easy to move laterally, given you make the right connections. Stay on top of your job and do not mess up and you will not face consequences.

    Cons

    The leadership is outrageously Director and up favoritism. In regards to personal growth, I have learned a lot over the years regarding large corporations and the warning signs of lay-offs in the future working for a company notorious for doing this. I have also learned to just keep your head down and keep working most of the time. Compensation is below average. If we are lucky, we may get a 5% increase in pay every couple years. We were offered cash bonuses yearly up until the new CEO took over. Now we are offered "stock bonds" for when the company is put up for IPO, which is revocable by the company at any time. So essentially, this "bonus" is worth nothing to us. Directors and up can sell their stock bonds before everyone below the food chain gets a chance to.

    Upon the new CEO taking over, our personal time off was cut from 5 days to 1 day (for 12 hour employees.) Our benefits were reduced to rubble pretty much. Nothing is changing for the new year as far as I can see. Our 12 data centers are being reduced to 3. A lot of people have been laid off in multiple locations across the US for performance reasons in order to keep a "highly skill oriented workforce."

    Advice to ManagementAdvice

    Listen to your employees more often. Offer promotions/more compensation for people who work for their fair share. Share what is going on with your employees from up the food chain, keep us aware.

    Recommends
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great people, not that great of a company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insert Operator in Omaha, NE
    Current Employee - Insert Operator in Omaha, NE

    I have been working at First Data full-time (more than 10 years)

    Pros

    Great people to work with. Opportunity to advance in the company from entry-level positions.

    Cons

    Low morale, benefits decrease every year. KKR was the worst thing that could have happened to a great company.

    Advice to ManagementAdvice

    Listen to your associates, they are your best source of information.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    Great Place to learn IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data full-time

    Pros

    Great place to learn about IT

    Cons

    Layoffs are constant, policy needs to change.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 11 people found this helpful  

    Was once a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO

    I have been working at First Data full-time (more than 10 years)

    Pros

    Development of employees and consistant change of products to assist you in your career development. There were alot of incentives for employees to perform well and were rewarded as such until the KKR acquisition, the incentives went away, and things went to shambles. The place literally went from being an enjoyable place to work into a place that no one wanted to wake up and come to work for.

    Cons

    Removal of strong medical benefits, no 401k match, time off reduced, given stock options as if we "own" a piece of the business however none of us will see that money, a CEO that does not support longevity and knowledge of the business as his only focus is on getting a presence in New York.

    Advice to ManagementAdvice

    When faced with hard decisions, do not give in to the status quo and stand up for your teams, employees, and departmental areas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Production Supervisor in Omaha, NE
    Current Employee - Production Supervisor in Omaha, NE

    I have been working at First Data full-time (more than 10 years)

    Pros

    there is growth if you are there long enough and have the drive

    Cons

    benefits are not good at all!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Representative in Hagerstown, MD
    Former Employee - Contact Center Representative in Hagerstown, MD

    I worked at First Data full-time (more than 3 years)

    Pros

    Solitarily for employees, freedom to be self

    Cons

    New CEO & changes, no compassion from Management & high turn over due to no compassion

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Just started so jury is still out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tele Sales in Atlanta, GA
    Current Employee - Tele Sales in Atlanta, GA

    I have been working at First Data full-time (less than an year)

    Pros

    sales, & i like to make lots of money

    Cons

    base is VERY low but you can make it up in commession

    Advice to ManagementAdvice

    NA

    Positive Outlook
    Approves of CEO
  9. 10 people found this helpful  

    Once a powerhouse in the payments industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time

    Pros

    Amazing people with tremendous tenure and payments knowledge; massive distribution network; most employees are passionate about their customers and really want the company to succeed.

    Cons

    Senior leadership typically does not trust the expertise and judgment of the staff. Actions don't appear to be consistent with stated corporate values.

    Advice to ManagementAdvice

    Lighten up a bit on the big bank management style and bureaucracy. Perhaps pass on the jets and cars. Trust that more payments knowledge exists in First Data staff than in any other company. They'll help you be successful.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    One year....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fraud Analyst/Retention Specialist/Card Activations in Omaha, NE
    Former Employee - Fraud Analyst/Retention Specialist/Card Activations in Omaha, NE

    I worked at First Data full-time (more than an year)

    Pros

    Quick turn-over, meaning, openings all the time
    Nice people, overall.

    Cons

    No personal workspace (desk/cubical) so you may feel like just a number, unimportant, not many raises. Terrible place if you have allergies.
    Needed user-friendly training.

    Advice to ManagementAdvice

    I would strongly recommend that supervisors not share facts like, not receiving a raise in over three years, creates a bleak outlook for employees and a down right bummer.

    Recommends
    No opinion of CEO
  11. 1 person found this helpful  

    Great people, lacking strong leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager
    Former Employee - Relationship Manager

    I worked at First Data full-time (more than 3 years)

    Pros

    The people are some of the best in the industry. Colleagues and middle managers tend to be very strong. It is at the upper echelons where leadership needs improvement. First Data is a powerhouse processor with the ability to capitalize on lots of trends in the payments industry.

    Cons

    In spite of the talent, it is difficult for the company to bring ideas to market. Lack of resources and the previously mentioned lack of leadership/strategic direction from senior management have caused the company to fall behind from a technology and product perspective. Salaries were 'adjusted' to save money in advance of trying to IPO.

    Advice to ManagementAdvice

    Stop building a top-heavy structure and insisting on a one size fits all approach to hiring (now they want all new hires to report to an office). When benefits and staff are being reduced, it seems counterintuitive to open new offices in New York and New Jersey so the gang of newly hired senior managers don't have to relocate.

    Recommends
    Positive Outlook
    Disapproves of CEO

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