First Data

www.firstdata.com

First Data Reviews

Updated January 29, 2015
Updated January 29, 2015
580 Reviews
2.5
580 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Frank Bisignano
200 Ratings

Review Highlights

Pros
  • Great co-workers depending on your team and relatively good work/life balance (in 25 reviews)

  • Work from Home, Build Great Business Relationships by Representing worldwide Best in Class Products (in 23 reviews)


Cons
  • High expectations and time commitements - Can impact work life balance negatively (in 14 reviews)

  • 401k match was eliminated, Health care benefits are expensive with a high deductible (in 26 reviews)

More Highlights

155 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    My experience of this company was not horrible until the last year or so that I was employed with the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Chargeback Representative in Hagerstown, MD
    Former Employee - Chargeback Representative in Hagerstown, MD

    I worked at First Data full-time (more than 10 years)

    Pros

    they do give their employees company stock

    Cons

    However the stock you have is worth nothing because it is not publicly traded

    Advice to ManagementAdvice

    If you get rid of the employees that are tenured, you may feel that you are going to be saving money but by hiring new people and training them, you are doing your clientele a disservice.

    Doesn't Recommend
    Negative Outlook
  2.  

    First Data

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Atlanta, GA
    Former Employee - Product Manager in Atlanta, GA

    I worked at First Data

    Pros

    vacation time, room to advance

    Cons

    health benefits, private company trying to go public which creates cut. forced to work with lean teams and resources.

    Advice to ManagementAdvice

    Encourage more, train more, set realistic and clear expectations

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at First Data full-time (more than 5 years)

    Pros

    Provided a lot of opportunity to grow in my career.

    Cons

    Difficult to recruit for an organization that has reduction in forces a couple times each year.

    Advice to ManagementAdvice

    Need to improve your reputation in Omaha to be able to hire great talent.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Surviving layoffs are a badge of honor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at First Data full-time (more than a year)

    Pros

    Good benefits like every other large company. Offer good holiday celebrations. Awesome employee camaraderie from being in the trenches and surviving layoffs together.

    Cons

    Layoffs are a common theme here, they happen all of the time that employees dont even get concerned about them anymore. They hire and fire constantly. Do not expect a promotion no matter what you offer because they do not believe in them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Better to be hired from the outside then move up the ranks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst
    Current Employee - Senior Financial Analyst

    I have been working at First Data full-time (more than 3 years)

    Pros

    Large company, able to learn alot.

    Cons

    Pay higher to people from outside and poor raises for internal promotions.

    Advice to ManagementAdvice

    invest on the people you have working for you.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Change, change, and did I mention, Change?!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at First Data full-time

    Pros

    The company is in a period of transformation - changing from just a card processing company to a 'technology' company. This change is very good, it helps to ensure the growth and survival. It's becoming much more in the forefront with its product line and branding. All good things for those who seek a wide range of functions that are available in a company. You can move around pretty easily if you're bored (just don't expect additional compensation for a change in roles, even promotions).

    Cons

    Change often equates very low sense of job security. Benefits are terrible compared to competition.

    Advice to ManagementAdvice

    Meritocracy should not apply to just executives. Salary is completely all over the place in similar roles.

    Doesn't Recommend
    Positive Outlook
  8.  

    Prepaid division of First Data

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prepaid in Denver, CO
    Former Employee - Prepaid in Denver, CO

    I worked at First Data full-time (more than a year)

    Pros

    Supportive immediate supervisor, autonomy, trust, access to appropriate "tools" and resources.

    Cons

    Not innovative, lack of voice to implement change or sell the value of our department, in 2013 - 2014 the company was in major cost cutting mode and without solid communication with divisions (or departments) it's rarely clear what the future holds including whether you'll continue to have a position.

    Advice to ManagementAdvice

    Have priorities that go beyond just achieving a given market capitalization figure. Is going public at all costs a good priority? Are you top heavy in NYC and the Atlanta offices?

    Doesn't Recommend
    Neutral Outlook
  9.  

    flexible, accommodating, friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Omaha, NE
    Former Employee - Project Manager in Omaha, NE

    I worked at First Data as a contractor (less than a year)

    Pros

    stable environment
    up-to-date computer and other resources
    efficient help-desk
    easy to communicate with colleagues

    Cons

    slow-to mid-paced
    not challenging enough
    felt like my potential wasn’t tapped satisfactorily
    culture not inclusive enough

    Advice to ManagementAdvice

    I was given plenty of freedom when I worked for First Data. I would have liked to have been challenged and pushed more to get me out of my comfort zone.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Worked 21 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor
    Former Employee - Operations Supervisor

    I worked at First Data full-time (more than 10 years)

    Pros

    Good people. Worked last 7 years under the control of KKR. Management will work with you not against. Some advancement opportunities. Good working conditions.

    Cons

    KKR took control 7 years ago froze wages. Stopped the match on 401k'. Health benefits were ok. If your in the In crowd your in. Cuts just keep coming.

    Advice to ManagementAdvice

    Listen to people, they are the eye's and ears of the company. Don't lie to people. Don't share confidential information of employees.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Personally in a good position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at First Data

    Pros

    Pay has been good, generally good people to work with. I have developed a lot of valuable skills and the new senior management team seems to be turning the financials of the company in the right direction.

    Cons

    Company is always evolving, both in personnel and in direction/philosophy. Layoffs are always around the corner and most people are more worried about covering their own arse than actually getting things done. Senior management is pushing hard towards an IPO, which will be good for their wallets but may not be for the long term health of the company.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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