FirstEnergy

  www.firstenergycorp.com
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FirstEnergy Reviews

Updated Jun 26, 2014
All Employees Current Employees Only

3.0 103 reviews

54% Approve of the CEO

FirstEnergy President, CEO and Director Anthony J. Alexander

Anthony J. Alexander

(61 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people(in 8 reviews)

  • Offered good pay compared to other call centers in the area(in 6 reviews)


Cons
  • Long hours -- there is no work/life balance(in 6 reviews)

  • upper management is disconnected from the day to day operations(in 6 reviews)

40 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Constant layoffs = increasing workload

    Business Analyst (Former Employee) Akron, OH

    ProsWorked with fun people; had the opportunity to work with many different departments on projects

    ConsConstant cycle of lots of hiring then a lot of layoffs; no work/life balance - expected to work late/weekends to get the job done; not sufficient customer systems for the number of customers expected to be able to manage

    Advice to Senior ManagementSpend some time getting to know the lower jobs to see what really goes on

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Underwhelmed

    Accountant (Current Employee) Akron, OH

    ProsSalaries are similar to other companies.

    ConsThere is little chance of advancement.

    Advice to Senior ManagementRespect all employees

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    I have been told I am a valuable asset to the company and have alot of potential.

    Anonymous Employee (Current Employee)

    ProsBenefits are good, Work environment is good, coworkers always ask for my input.

    ConsUpper Management does not engage employees to have a voice into the success of the company as a whole

    Advice to Senior ManagementWhy are the Rules of Engagement not being used to have an open dialog with employee across the company

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    First Energy Shows its Age in its Technology

    Nuclear Engineer II (Former Employee) Shippingport, PA

    ProsThey have an inviting group of workers. They are very willing to mentor or take you under their wing to show you what is what.

    ConsDated technology makes completed job assignments difficult. You need to know who to talk to in order to get the information you might need to start/finish a task. Their FileNet system is dated and the search function provides less results depending on how you enter the text. All drawings, calculations, information is not available on FileNet requiring you to search through aperture cards or film reels to find drawings or calculations.

    Advice to Senior ManagementAdvance with the times and the generation you are about to hire. They are a generation of information being at their fingertips and become easily discouraged when they have to sort through files/paperwork for information. Listen to the complaints of current employees and do what you can to keep them aboard.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Regulatory Compliance is the main goal at this company location

    Anonymous Employee (Former Employee)

    ProsRelatively high local job security

    ConsLack of local leadership
    Bare bones funding

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Constant Change

    Supervisor (Current Employee) Akron, OH

    ProsThey are very business focused, particularly on the bottom line. Pay is very competitive and in some field locations, particularly in Energy Delivery and Generation, provide some of the best jobs in the area.

    ConsOn the corporate support end, decisions are often short-sighted, eliminating experienced personnel vs. newer hires. Some areas of the company have no job security.

    Advice to Senior ManagementEmployees are a valuable resource - do everything to keep them. Keep hiring at a flexible point so that continual expansions and contractions (aka layoffs) do not need to occur.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Customer Service Representative

    Customer Service (Current Employee) Akron, OH

    ProsTraining is provided, free meals occasionally provided, friendly staff to be working along side. Many supervisors are supportive.

    ConsLow pay to start as a contractor. Potential raise once hired in but doing so could take up to 12 months. The overtime hours are demanding as contractors, also. No PTO, vacations for benefits until once hired in.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    An okay job...if you're the right kind of person

    Customer Service (Former Employee)

    ProsOffered good pay compared to other call centers in the area.
    Extensive training program offered for preparation.
    Opportunity for overtime, if that's what you're interested in.
    Decent sized cubicle and working area in a nice building.

    ConsManagement seems to act like they care about you, but they really care about your numbers and how much overtime you could work. My training class was basically told some OT was expected and by the end of training it was made crystal clear that you would be reprimanded for not doing voluntary OT. Supervisors even told us that upon taking sick days, they would come to our home to see if we're really sick- and not just jokingly.

    While the training is long and extensive, there is a lot to learn. While still in training, our class was forced to get on the phones only knowing the basics. Of course, this was with no warning, unless you count 10 minutes in advance a "warning". This made everyone in the class severely stressed out. I feel as though our customers paid for it because we were all so unprepared. We basically got yelled at until we could transfer customers to someone who could help them, which made them even more angry.

    Everyone starts out with a temp agency, and it does not go unnoticed. It's natural that you'd get no benefits from being a contractor, but there were absolutely NO sick days or any exceptions, and wouldn't be until you got hired as a permanent employee, which could take up to a year.

    Additionally, I felt hazed as I had to trudge across the parking lot that was sectioned away from the main building. Although there was plenty of parking in the main lot, we were forced to park a fair distance away, dealing with all sorts of weather... especially the extreme cold. I see no reason for this when there is adequate parking, which was their excuse for why it had to be that way.

    Our class was constantly told of how "smart" we were, but if there was a behavior problem with one or two people, the class was reprimanded as a whole. It was not just a stern talking to, but kind of degrading. There was a constant tone of "you are so smart, but because you parked in the wrong lot, you're worthless." It was really upsetting to feel so small and so worthless for something I didn't even have a part in.

    Advice to Senior ManagementMake employees more than just a number. Understand that we may need to take a day, even if we're contracted employees. We needed more time to prepare before taking calls. Book learning is fine, but some more side by side training should be done. We already know that we're contracted employees, we don't need reminded with heartless reprimanding and hazing. Also, I think there is something to be said for the fact that over 60% of the class resigned over the course of the training. You called our class "smart," maybe that's why we all left.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Decent Company to work for, great benefits

    Business Analyst (Former Employee) Akron, OH

    ProsGreat Benefits, Great pay. Atmosphere is relatively good. I worked in the new west akron campus building. Nice people to work with. Had a fitness area on-site. They hire a lot of interns so it is a good place to get in the door. They will definitively give you a lot of work to do.

    ConsNot everyone gets equal opportunity towards training. Expected to learn on the job and master it on your own when you have never done a certain skill set before. Not everyone who is a team lead or manager has the time to do proper training because they are spread so thin with their time. Ability to be promoted requires you to sell your sole. If you aren't a kiss ass who likes to constantly work past a standard 40 hour shift, you get bypassed. promotions come from senior level management who don't know you. If you are a programmer or have a position that is tough to hire someone, then you get better treatment, but if you are in a position that has lots of options, then you are seen as expendable.

    Advice to Senior Managementenact an appropriate advancement program so that people are not constantly passed over for new opportunities or advancement. Just because they aren't the best looking or most well versed in speaking, they are still a valid asset to the company and deserve to be rewarded for their hard work. And just because someone isn't selling their sole to the company doesn't mean they don't care or put in just as much valid work during their 40 hours. Invest in family time and maybe you will get more people who don't mind coming to work. It creates a better atmosphere when you feel appreciated.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Welcome to First Energy

    Production (Current Employee) Morgantown, WV

    ProsGood combination of generating assets including nuke, fossil, gas, and hydro.

    ConsThey are CHEAP. they chase pennies while allowing dollars to sift through their fingers.

    Advice to Senior ManagementYou're better off to talk to the employees to know what the issues are in your plants.

    Yes, I would recommend this company to a friend

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