FirstEnergy

  www.firstenergycorp.com
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FirstEnergy Reviews

Updated Feb 8, 2014
All Employees Current Employees Only

3.0 103 reviews

54% Approve of the CEO

FirstEnergy President, CEO and Director Anthony J. Alexander

Anthony J. Alexander

(61 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people(in 8 reviews)

  • Offered good pay compared to other call centers in the area(in 6 reviews)


Cons
  • Long hours -- there is no work/life balance(in 6 reviews)

  • upper management is disconnected from the day to day operations(in 6 reviews)

9 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Analyst

    Business Analyst (Former Employee) Akron, OH

    ProsCo- workers, especially those who worked hard to make end meet but did not get recognized for their hard work.

    Constoo political. If you work hard but your manager doesn't like you, that's it you're done. Promotion not base on performance but based on who you know. You could be a great worker and work for 15 -20 years, you will stuck in the same position forever.

    Advice to Senior Managementreward people for their performance. Get rid of those who under performed.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Customer Service Rep

    Customer Service Representative (Former Employee) Reading, PA

    ProsOT available, Supportive co-workers, Decent benefits (once you're hired), Pension, decent pay for a call center.

    ConsTerrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.

    Advice to Senior ManagementBe realistic when training new hires. All we heard was how wonderful the company is. Nothing was mentioned that it would be very difficult to obtain stats required. Our class of 25 had 8 left after six months and one left after 2 years.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Contractors are slaves

    Customer Service (Current Employee) Akron, OH

    ProsThe pay is good
    The hours of operation is okay if you live in Akron

    ConsEveryone starts out as a contractor and it is known what you are. You start out as "red" and they make it will known that you are nothing. You have to fight for days off or even a few hours off if you have an appointment. When you ask for a few hours off they say well can't you reschedule it for earlier? That would be okay if you live in Akron but if you don't it's hard to s schedule appointments. The training was rushed and you are talked down to if you ask a question. If you miss a day you are getting a rude call from your agency saying if you miss again your contract could be terminated. That scares you into coming in sick and ruining your stats because you're too sick to function. The way they treat contractors is disgusting

    Advice to Senior ManagementStop treating contractors so bad and maybe we would stay and you would not have to keep doing New hire classes

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not a good Culture to work and be happy in

    Business Analyst (Former Employee) Akron, OH

    ProsGood Pay and good Location.

    ConsCulture leaves you questioning your decision to be employed there.

    Advice to Senior ManagementValue your Employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Poor at best, last ditch if you have nothing else!

    Lineman (Current Employee) Reading, PA

    ProsThere are not very many compelling reasons other than it is work.

    ConsPoor management, old thinking with no new blood, required tools ofr job not present.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Fortune 500, maybe. Terrible work environment, yes!

    Distribution Associate (Former Employee) Brecksville, OH

    ProsGood for people who don't want to excel/ those who want to show up at 7:30 and leave by 4:00 on the dot.
    Decent compensation.

    ConsTotal disregard for employees wanting to expand/ explore other career opportunities.
    Incompentent management at all level.
    Does not listen to employees. Yearly reviews are totally subjective.
    Not willing to try new methods, even if they could result in huge savings for the company.
    FE is a typical public utility. Employees do not and are not encouraged to put in any additional work(parking lot is dead within 5 minutes of closing). Very slow and extremely resistant to change.

    Advice to Senior ManagementProvide encouragement for employees to expand and grow within company.
    Encourage interdepartment communciation and relationships.
    Embrace new ideas and methods.
    Promote based on skill rather than seniority.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Dissatisfied with FirstEnergy as a whole

    Advanced Nuclear Specialist (Former Employee)

    Prosgood pay in the nuclear part of business
    descent benefits
    lots of people retiring, therefore should be jobs opening up

    Consworkers negative about everything
    recognition program is not consistent
    middle management not trained in supervisory skills
    employees allowed to "goof off", causing good employees to be unmotivated
    turnovers from old employee to new employee is nonexistant
    work does not flow
    groups do not work well together

    Advice to Senior ManagementTrain your middle management (first-line supervision) to lead by example and use leadership skills to lead their groups. First-line supervision and managers need to work as a unit and not contradict one another. Need to beef up IT dept and get all the work documents and work flow under one system that is easy to understand. Train your employees on basic computer skills.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very Dull.

    Anonymous Employee (Former Employee)

    ProsStarting Compensation is fair, but overall you are not compensated fairly.

    Consmanagement does not care about you.

    Advice to Senior ManagementRemove older employees and start caring around younger people. Money will not buy you all-stars.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    The worst place to work for Professional Engineers

    Engineer (Former Employee)

    ProsCoworkers are nice and helpful.

    ConsThe management and supervisors do not have technical understanding of engineering. The obsolete plant which will be shut down in near future. The plant has been runing by itself. The management does not understand the value of real works.

    Advice to Senior ManagementNo advice is the best advice

    No, I would not recommend this company to a friend

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