FirstEnergy

  www.firstenergycorp.com
  www.firstenergycorp.com

FirstEnergy Reviews

Updated August 28, 2014
Updated August 28, 2014
111 Reviews
3.2
111 Reviews
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FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
65 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Offered good pay compared to other call centers in the area (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • Upper management is a confusing chain with VPs reporting to Presdents that reported to VPs (in 6 reviews)

More Highlights

10 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy

    Pros

    Annual Bonuses are fairly decent

    Cons

    Too many to list in this section.

    Advice to ManagementAdvice

    Retire

  2. 2 people found this helpful  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Akron, OH
    Former Employee - Business Analyst in Akron, OH

    I worked at FirstEnergy full-time (more than 8 years)

    Pros

    Co- workers, especially those who worked hard to make end meet but did not get recognized for their hard work.

    Cons

    too political. If you work hard but your manager doesn't like you, that's it you're done. Promotion not base on performance but based on who you know. You could be a great worker and work for 15 -20 years, you will stuck in the same position forever.

    Advice to ManagementAdvice

    reward people for their performance. Get rid of those who under performed.

    Disapproves of CEO
  3.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reading, PA
    Former Employee - Customer Service Representative in Reading, PA

    I worked at FirstEnergy full-time (more than an year)

    Pros

    OT available, Supportive co-workers, Decent benefits (once you're hired), Pension, decent pay for a call center.

    Cons

    Terrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.

    Advice to ManagementAdvice

    Be realistic when training new hires. All we heard was how wonderful the company is. Nothing was mentioned that it would be very difficult to obtain stats required. Our class of 25 had 8 left after six months and one left after 2 years.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Contractors are slaves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Akron, OH
    Current Employee - Customer Service in Akron, OH

    I have been working at FirstEnergy as a contractor (less than an year)

    Pros

    The pay is good
    The hours of operation is okay if you live in Akron

    Cons

    Everyone starts out as a contractor and it is known what you are. You start out as "red" and they make it will known that you are nothing. You have to fight for days off or even a few hours off if you have an appointment. When you ask for a few hours off they say well can't you reschedule it for earlier? That would be okay if you live in Akron but if you don't it's hard to s schedule appointments. The training was rushed and you are talked down to if you ask a question. If you miss a day you are getting a rude call from your agency saying if you miss again your contract could be terminated. That scares you into coming in sick and ruining your stats because you're too sick to function. The way they treat contractors is disgusting

    Advice to ManagementAdvice

    Stop treating contractors so bad and maybe we would stay and you would not have to keep doing New hire classes

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Not a good Culture to work and be happy in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Akron, OH
    Former Employee - Business Analyst in Akron, OH

    I worked at FirstEnergy full-time (more than an year)

    Pros

    Good Pay and good Location.

    Cons

    Culture leaves you questioning your decision to be employed there.

    Advice to ManagementAdvice

    Value your Employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Poor at best, last ditch if you have nothing else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Lineman in Reading, PA
    Current Employee - Lineman in Reading, PA

    I have been working at FirstEnergy

    Pros

    There are not very many compelling reasons other than it is work.

    Cons

    Poor management, old thinking with no new blood, required tools ofr job not present.

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Fortune 500, maybe. Terrible work environment, yes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Distribution Associate in Brecksville, OH
    Former Employee - Distribution Associate in Brecksville, OH

    I worked at FirstEnergy

    Pros

    Good for people who don't want to excel/ those who want to show up at 7:30 and leave by 4:00 on the dot.
    Decent compensation.

    Cons

    Total disregard for employees wanting to expand/ explore other career opportunities.
    Incompentent management at all level.
    Does not listen to employees. Yearly reviews are totally subjective.
    Not willing to try new methods, even if they could result in huge savings for the company.
    FE is a typical public utility. Employees do not and are not encouraged to put in any additional work(parking lot is dead within 5 minutes of closing). Very slow and extremely resistant to change.

    Advice to ManagementAdvice

    Provide encouragement for employees to expand and grow within company.
    Encourage interdepartment communciation and relationships.
    Embrace new ideas and methods.
    Promote based on skill rather than seniority.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Dissatisfied with FirstEnergy as a whole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Advanced Nuclear Specialist
    Former Employee - Advanced Nuclear Specialist

    I worked at FirstEnergy

    Pros

    good pay in the nuclear part of business
    descent benefits
    lots of people retiring, therefore should be jobs opening up

    Cons

    workers negative about everything
    recognition program is not consistent
    middle management not trained in supervisory skills
    employees allowed to "goof off", causing good employees to be unmotivated
    turnovers from old employee to new employee is nonexistant
    work does not flow
    groups do not work well together

    Advice to ManagementAdvice

    Train your middle management (first-line supervision) to lead by example and use leadership skills to lead their groups. First-line supervision and managers need to work as a unit and not contradict one another. Need to beef up IT dept and get all the work documents and work flow under one system that is easy to understand. Train your employees on basic computer skills.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Very Dull.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy

    Pros

    Starting Compensation is fair, but overall you are not compensated fairly.

    Cons

    management does not care about you.

    Advice to ManagementAdvice

    Remove older employees and start caring around younger people. Money will not buy you all-stars.

    Doesn't Recommend
    No opinion of CEO
  11.  

    The worst place to work for Professional Engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Engineer
    Former Employee - Engineer

    I worked at FirstEnergy

    Pros

    Coworkers are nice and helpful.

    Cons

    The management and supervisors do not have technical understanding of engineering. The obsolete plant which will be shut down in near future. The plant has been runing by itself. The management does not understand the value of real works.

    Advice to ManagementAdvice

    No advice is the best advice

    Doesn't Recommend
    Disapproves of CEO

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