FirstEnergy Reviews

Updated March 16, 2015
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FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
7 Ratings

14 Employee Reviews

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  1. Awful company to work for, amazing amount of stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fairlawn, OH
    Former Employee - Customer Service Representative in Fairlawn, OH

    I worked at FirstEnergy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice desks,other non supervisory employees are very friendly.

    Cons

    Awful,you are micromanaged every SECOND of the day by all the supervisors and the hiring process is not fair.It is based on the favories getting hired first no matter what your stats are. No set hiring standards followed by all supervisors.Expect that when you are a contractor(temp worker) that you will be the ones that have to come in and work all holidays because they don't want to to pay the employee rate.Also alot of lazy power station supervisors that woukd rather talk about people ,rather than doing their job and answering questions that they are suppose to answer.

    Advice to Management

    Treat your contractors better, they are doing EXACTLY what your employees are doing that get all the benefits.

  2. Poor planning, poor budgeting, poor project managment, poor standards & design, poor construction, horrible managment...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electrical Engineer
    Former Employee - Electrical Engineer

    I worked at FirstEnergy full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Working with the same people as I did with my previous company and working with the same standards and practices as my previous company, before the hostile takeover.

    Cons

    FirstEnergy and their "legacy-Ohio-Edison-is-the-best-thing-since-sliced-bread-so-do-what-we-do-because-we-are-too-simple-to-even-think-about-adopting-others'-standards-and-practices" attitude and approach. Cut safety corners and budgets. Zero flexibility. Pile more work on before hiring more people. Waste government money on rediculous amounts of unnecessary contractors because of family ties with that firm, instead of hiring empoyees. They wait until the last minute to spend all their money. They paid less per position than the company they took over so they were upset they didn't get the same salaries. Did I mention they pay below market rate, when you consider their market extends from west most Ohio, to the east coast of New Jersey, and down to the very south of West Virginia, they pretty much set the market rate.

    Advice to Management

    Adopt some standards and practices from your individual companies standards. Dont lie to your employees. Be more respectful to your employees, specifically to your drafters, because you are not better than they are and they are people too.

  3. Engineering department is horrible, terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering
    Current Employee - Engineering

    I have been working at FirstEnergy

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, benefits probably comparable i suppose. Lots of potential storm OT.

    Cons

    Management constantly in disarray and has power struggles between management. Stupid decisions are made in upper management, and there is an every man for himself mentality. Minimal chances for advancement unless you know someone. They get rid of low level workers, won't replace them and then hire more managers and directors. Have totally unreal expectations at employee level, and move people around into unwanted positions. Some groups are treated great, while engineering is constantly getting dumped on. Low level supervisors aren't allowed to make any decisions, they all have to be run up the ladder, and you many times never get an answer. Rule is by fear and intimidation in some groups. Benefits are barebones anymore. Steadily going downhill in my 13+ years of employment. Morale as bad as I have ever seen it.

    Advice to Management

    Treat employees with respect, and trust them to do their job. You get more out of someone by working with them instead of ramming everything down their throat. Be a leader instead of a "boss". Get input from people who know before guessing or making poor decisions that create more work instead of solving problems. Way top heavy in management, with a very confusing heirarchy. Need teamwork instead of playing the blame game all the time. It is a one department against the other mentality.

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  5. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH
    Current Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    I have been working at FirstEnergy

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    its the best place to work and build a career

    Cons

    love being able to work in difference place in my life and would always put my needs last

    Advice to Management

    would love to come in I love working with people

  6. Terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy

    Pros

    Annual Bonuses are fairly decent

    Cons

    Too many to list in this section.

    Advice to Management

    Retire

  7. Helpful (2)

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Akron, OH
    Former Employee - Business Analyst in Akron, OH

    I worked at FirstEnergy full-time (more than 8 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Co- workers, especially those who worked hard to make end meet but did not get recognized for their hard work.

    Cons

    too political. If you work hard but your manager doesn't like you, that's it you're done. Promotion not base on performance but based on who you know. You could be a great worker and work for 15 -20 years, you will stuck in the same position forever.

    Advice to Management

    reward people for their performance. Get rid of those who under performed.

  8. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reading, PA
    Former Employee - Customer Service Representative in Reading, PA

    I worked at FirstEnergy full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    OT available, Supportive co-workers, Decent benefits (once you're hired), Pension, decent pay for a call center.

    Cons

    Terrible management, micro-management, Unrealistic stats expected, No flexibility, Highest turnover I've ever seen-you honestly feel like you work in a sweat shop. Don't work here unless you desperately need income and you don't plan to stay for more than a few months. You'll work late at night, weekends, early mornings if there are any kind of outages. (And there always are because FE has grown so large that they can't feasibly take care of their equipment). On-call weeks, be prepared to work holidays if there are outages as well. You can't bid out of the call center until after two years. You can't leave at the end of your shift until all calls are clear. You are told when to take your 2 -15 min breaks and your 30 min break. often times the bathroom is full or closed for cleaning so you generally get stuck not going. Angry customers on phone complaining about their bill, costs, lack of service with equipment and long call waits.

    Advice to Management

    Be realistic when training new hires. All we heard was how wonderful the company is. Nothing was mentioned that it would be very difficult to obtain stats required. Our class of 25 had 8 left after six months and one left after 2 years.

  9. Helpful (3)

    Contractors are slaves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service in Akron, OH
    Current Contractor - Customer Service in Akron, OH

    I have been working at FirstEnergy as a contractor (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is good
    The hours of operation is okay if you live in Akron

    Cons

    Everyone starts out as a contractor and it is known what you are. You start out as "red" and they make it will known that you are nothing. You have to fight for days off or even a few hours off if you have an appointment. When you ask for a few hours off they say well can't you reschedule it for earlier? That would be okay if you live in Akron but if you don't it's hard to s schedule appointments. The training was rushed and you are talked down to if you ask a question. If you miss a day you are getting a rude call from your agency saying if you miss again your contract could be terminated. That scares you into coming in sick and ruining your stats because you're too sick to function. The way they treat contractors is disgusting

    Advice to Management

    Stop treating contractors so bad and maybe we would stay and you would not have to keep doing New hire classes

  10. Not a good Culture to work and be happy in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Akron, OH
    Former Employee - Business Analyst in Akron, OH

    I worked at FirstEnergy full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Pay and good Location.

    Cons

    Culture leaves you questioning your decision to be employed there.

    Advice to Management

    Value your Employees.

  11. Poor at best, last ditch if you have nothing else!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Lineman in Reading, PA
    Current Employee - Lineman in Reading, PA

    I have been working at FirstEnergy

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are not very many compelling reasons other than it is work.

    Cons

    Poor management, old thinking with no new blood, required tools ofr job not present.

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