FirstEnergy

  www.firstenergycorp.com
  www.firstenergycorp.com

FirstEnergy Reviews

Updated September 12, 2014
Updated September 12, 2014
108 Reviews
3.2
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
64 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Offered good pay compared to other call centers in the area (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • Upper management is a confusing chain with VPs reporting to Presdents that reported to VPs (in 6 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent pay but horrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Akron, OH
    Current Employee - Account Executive in Akron, OH

    I have been working at FirstEnergy full-time (more than 5 years)

    Pros

    This company offers a relatively competitive compensation/benefits package compared to others in NE Ohio.

    Cons

    Management is a group of good ol' boys that never changes. The same people get shifted from one role to another but none of them are held accountable even though the retail portion of the company is failing. Re-orgs and layoffs are the norm roughly every 6 months to a year.

    Advice to ManagementAdvice

    Be willing to replace upper management with new blood. The retail side of this company has been run like a utility, and is reverting back to a utility which means more job loss for employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Culutre and Benefits have Steadily Declined in Recent Years while Executives Benefit Greatly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Nuclear Specialist in Port Clinton, OH
    Current Employee - Senior Nuclear Specialist in Port Clinton, OH

    I have been working at FirstEnergy full-time (more than 10 years)

    Pros

    Pay check to pay the bills. Still have health care. Buildings have a roof, four walls and a floor.

    Cons

    Raises for majority of employees less than inflation (buying power is decreasing for most), reducing manpower but expecting more from employees, Work-Life Balance a negative (Generation resolved this issue by creating a new "unpaid overtime" time code - Clueless), Great place for a Live to Work person, delta in salaries between Senior/Executive Leadership and the others increasing yearly, no retiree health care, no pension plan, continued reduction in health care benefits, "Ready-Fire-Aim" Management Style by Nuclear/Generation Leadership, respect for employees appears to be declining, Performance Appraisals are really a Populatiry Contest and no longer linked to "incentive pay", promotions based on "buddy system," less than adequate communications between the different groups in the company, modivation for arriving each day is declining, careful providing truthful answer to question as one may be listed as "not a team player" or "disgruntled,"

    Advice to ManagementAdvice

    Address Work-Life Balance for real, do not tout FirstEnergy Stadium at the same time one is reducing employee benefits and cutting jobs. Stop blaming Obama for everything and admit we are losing business due to low gas prices (we are in a competative market) and our choice not to improve plant pollution protection. One found the money to put name on FirstEnergy Stadium and increase CEO pay by 25% in 2013 so quit blaming everyone else for our poor business decisions. You are the Leaders - LEAD and earn your pay.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Great if you are in need of employment and don't mind working long-term temp.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Reading, PA
    Former Employee - Customer Service Representative in Reading, PA

    I worked at FirstEnergy as a contractor (more than an year)

    Pros

    Excellent training program - 8 weeks. Decent pay through temp service. Employee appreciation days (they had an ice cream truck come one time and gave everyone a small cone).

    Cons

    No benefits due to coming in through temp service. Told you would be hired within 3 - 6 months. Worked a year and then had contract extended. Need to work whatever hours they give you and mandatory overtime including weekends when there are outages. Not allowed to take any time off even if you have the flu when you are working as a temp. High stress...calls are monitored, reviewed, and graded. Need to be available to take calls at all times when not on given break or it counts against you. You can't even take a restroom break outside of your scheduled breaks or your stats will go in the red. Meet with supervisor to listen to calls and get coached on how to handle differently (can be a pro and a con).

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 1 person found this helpful  

    Lineman

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time (more than 10 years)

    Pros

    The only pros I see is the fact the the union is semi strong and keeps getting the union employees raises. They seem to treat us right also because of the union.

    Cons

    Upper management needs to open their eyes and actually get off their high horses and get back to cherishing its employees instead of looking at us like a number. First Energy has gotten to big for their britches.

    Advice to ManagementAdvice

    See Cons

    Negative Outlook
    Disapproves of CEO
  6.  

    A heaping pile of unrecognized ability and unrealized potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Morristown, NJ
    Former Employee - Anonymous Employee in Morristown, NJ

    I worked at FirstEnergy full-time (more than 5 years)

    Pros

    They have a pension plan, which many companies no longer have.
    Many jobs there have a lot of stability built in....electricity is not going away any time soon

    Cons

    An almost utter disregard by the parent company to keeping the power grid functional in New Jersey.
    Low staff manning will mean a lot of overtime...some people may like this.
    A lot of frustration due to knowing you could treat your customers better, but not being allowed to do so due to lack of manpower, or budget restraints.
    Be prepared for all credit to roll uphill
    You will not be promoted due to your ability, only due to your toeing the company line...as crooked as it may be
    If you have strong ethics and morals, you may want to re-consider

    Advice to ManagementAdvice

    You really should listen to your corporate trainers in Ohio....they are actually quite good!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst II in Akron, OH
    Former Employee - Analyst II in Akron, OH

    I worked at FirstEnergy full-time (more than 5 years)

    Pros

    Where else you gonna work? It's Akron.

    Cons

    Constant layoffs. Constant strategy shifts. Short-term thinking.

    Advice to ManagementAdvice

    Don't spend $100M + naming a stadium.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Ok Company, no growth potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Energy Delivery Utilities in Akron, OH
    Current Employee - Energy Delivery Utilities in Akron, OH

    I have been working at FirstEnergy full-time (more than 5 years)

    Pros

    Great co-workers, clean facilities, 10 operating companies. If you are ok with just staying where you are and not advancing at all into a different department or to management it is a reasonable place to work. Fairly consistent.

    Cons

    No room for growth, no promotions, mediocre salary. If you would like to move up in your position this is not the place for you. Be prepared to stay where you are for a very long time. First Energy is always in a budget crisis and it always effects everyone except senior leadership and above. You cannot say no to storm work. Even in the event of family emergency. I was told my job would be in jeopardy when I turned down outage work. Outages could last 16 - 20 days straight of working 16 hour shifts. No rotations or days off during storm mode.

    Advice to ManagementAdvice

    Hire within, stop promoting your friends, quit treating employees as if they are disposable, understand life/work balance other than your own.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Inexperienced managers, bad decision-making by Sr. Mgmt, declining benefits, layoffs at least once per year.. (sigh)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Akron, OH
    Current Employee - Manager in Akron, OH

    I have been working at FirstEnergy full-time (more than 8 years)

    Pros

    Pay is generally very good and bonuses (when the company does well). There are a lot of dedicated employees willing to do what it takes to get work done. There is a strong respect for safety inbedded in the culture. Good human resource support to employees, but they are limited in what they can do to make changes.

    Cons

    Employees are overworked, stressed out with no light at the end of the tunnel. Benefit offerings have eroded to the point that we are below market. It is hard to attract good talent to fill jobs, because prospects have heard about the lack of work/life balance and unreasonable expectations of their employees. Sr. Management lacks the ability to articulate strategy to the employees and chose to hide instead of actively communicating and soliciting feedback. Ethics and morals are non-existent for some of the most senior leaders and the company lawyers finds creative ways to cover up their indiscretions. The severe lack of accountability for leadership is nauseating and creates engagement issues for all employees. There is way too much lip service paid to employees about how management is going to make things better, get additional resources, help to reduce work & hours, but all talk and no action! Management takes a class called "How to blow smoke up your employee's butts" once they accept their job offer.

    Advice to ManagementAdvice

    Get your heads out of the sand...wake up and smell the coffee... all the good people are leaving voluntarily because you fail to implement needed changes to encourage them to stay. We need some fresh faces on the Board too... big company operating like a mom & pop shop... not going to fly in this economy! Follow the rules of engagement YOU CREATED!! Lead by example and reward those employees who are willing to speak the unpopular opinion. It will be worth it!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Cutting Costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electrical Engineer in Fairmont, WV
    Former Employee - Electrical Engineer in Fairmont, WV

    I worked at FirstEnergy full-time (more than 3 years)

    Pros

    Nice office to work in. Had a good direct supervisor.

    Cons

    Upper management is a confusing chain with VPs reporting to Presdents that reported to VPs. Alot of politics and management at manager level was too hands off and removed from projects. Benefits of employees kept getting cut and right after they layed off some IT folks they bought the naming rights to the Cleveland Browns Stadium for a cool couple mil. Upper management does not care about employees or their workload, Many people have left and they rarely replace just distribute work to those who are still there.

    Advice to ManagementAdvice

    Trim the management and hire more productive workers. Too many chiefs not enough indians.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Dream Killer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Distribution Specialist in Morristown, NJ
    Current Employee - Senior Distribution Specialist in Morristown, NJ

    I have been working at FirstEnergy full-time (more than 5 years)

    Pros

    *Stable Job *Overtime Pay *Some good employees still employed

    Cons

    *Corporate mentality *Employee unfriedly *Money above ethics *Ohio based favortism

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at FirstEnergy? Share Your Experiences

FirstEnergy

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.