FirstEnergy

  www.firstenergycorp.com
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FirstEnergy Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.0 104 reviews

55% Approve of the CEO

FirstEnergy President, CEO and Director Anthony J. Alexander

Anthony J. Alexander

(62 ratings)

51% of employees recommend this company to a friend

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people(in 8 reviews)

  • Offered good pay compared to other call centers in the area(in 6 reviews)


Cons
  • Long hours -- there is no work/life balance(in 6 reviews)

  • upper management is disconnected from the day to day operations(in 6 reviews)

29 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    FirstEnergy - Competitive Energy

    Project Manager (Former Employee) Akron, OH

    ProsWorked in small teams on highly technical development projects. Was able to see the full company and felt interconnected to the challenges that the business faced. Always felt as though contribution was valued.

    ConsSmall team structure, extremely challenging political climate for energy producers using coal fired production. Additional challengs from operating in recent deregulated markets.

    Advice to Senior ManagementContinue working to bring top talent into the organization. Ensure that employees feel connected, avoid confrontational managemnt styles as this lessens the value from many of the employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Co-workers seem like friends and family

    Anonymous Employee (Current Employee) Williamsport, MD

    ProsIt's a very friendly work environment. Everyone works together to achieve common goals. Safety is taken VERY seriously. A high level of trust and responsibility is given to all employees when it comes to decision making. I truly enjoy my job and look forward to beginning each day.

    ConsBeing an electric utility, storms will hit and when they do, the entire company pulls together to get customers beck in service. All employees are given certain roles during storm restoration and most employees work 16-hour days until restoration of service to customers is complete. Depending upon the severity and location of the storm, employees may be required to travel away from home with no notice. Length of out-of-town stay may range from a few days to a few weeks. Once again, this is just the nature of working for an electric utility. But, some people may see this as a con.

    Advice to Senior ManagementTo encourage more employees to participate in the HDHP, the company should reinstate the HSA contribution. Consider 401K matching of 6% instead of 4%.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Comp & Benefits
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    Wonderful Experience

    Anonymous Employee (Current Employee)

    ProsIt's a wonderful place to work. Coworkers are easy to get along with very positive atmosphere

    ConsIs don't have any cons

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A job for the self motivated

    Meter Reader (Former Employee) Elyria, OH

    ProsDecent salary, room for growth inside the company. Solid Benefits. Great team of people. Strong emphasis on safety.

    ConsPhysically very demanding. Not a lot of training. A lot of potential hazards to do with on a daily basis.

    Advice to Senior ManagementMore time following a veteran reader. Less time in the classroom training and more in field training.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    Life at First Energy call center

    Customer Service Representative (Former Employee) Akron, OH

    ProsManagement realizes what a difficult job customer service reps have. There is an excellent management team at the customer service center.

    ConsThe biggest complaint would be having to be available for up to 16 hours at a stretch during storms and outages. The reps can't tell the customers anything more than what's available online or on automated voice messaging when outages occur during the night and off hours.

    Advice to Senior ManagementShare positive comments with customer service representatives more often, not just negative feedback. Also, please do not monitor every single second of the day for phone reps as it is a very stressful job without having that added. Responsible reps are going to do their job whether or not they're being scrutinized every waking moment.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    A good company if the Feds don't drive electrical utilities into the ground.

    Safety Representative (Current Employee) Akron, OH

    ProsGood benefits which still include decent healthcare, pension and 401k. Vacation standard amongst piers. Depending on the office area, the environment is easy to work in.

    ConsGovernmental regulation of coal and clean air laws that the EPA admits won't affect carbon emissions would cost utilities billions to enact or they close plants. Business units often have redundant departments

    Advice to Senior ManagementBetter support professional development and certification maintenance.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    2 people found this helpful  

    A good place to work

    Manager (Former Employee) Akron, OH

    ProsGood pay and benefits, no pressure to work overtime, good sense of work life balance and normally promote from within

    ConsToo much emphasis on who you know as opposed to what you know. Not the easiest place to get integrated into the culture for experienced personnel

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Overall good

    Anonymous Employee (Former Employee)

    ProsThe people. Some of the nicest I've worked with.

    ConsA slow moving, boys club. Seemed like everyone in leadership went to college together. Not a company quick to pick up on new innovative ideas or concepts. If you want to sit back and coast, this could be the place for you.

    Advice to Senior ManagementGet engaged!

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

    1 person found this helpful  

    Busy, but rewarding...

    Business Analyst II (Former Employee) Brecksville, OH

    ProsI was proud too be a part of a solid company from the beginning. I really liked the wide range of responsibilities I carried my whole time there. Being surrounded by people that had 20+ years service was a good way to learn about the company and how I would be able to help. I was allowed to improve how things were being done for the good of the department.

    ConsFirstEnergy has spent the last few years learning that they are not good at making adjustments due to the market. That has made it very difficult to succeed with the company.

    Advice to Senior ManagementI would suggest that management looks more into the future when making decisions...and more important, speak with their subordinates to guarantee that they are working on an actual issue. Too many decisions made from things that really had no bearing on the company as a whole.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    FirstEnergy can offer real opportunities

    Business Analyst (Current Employee) Akron, OH

    ProsI've worked with and learned from a lot of great and talented people. Opportunities for exposure to other departments, job responsibilities are available.

    ConsSomewhat unpredictable due to the nature of the utility industry. Periodic restructuring, reorganization is not uncommon.
    Company is pretty conservative, again that is found a lot w/in the industry.

    Advice to Senior ManagementRespect everyone, not just those who are "connected."

    Yes, I would recommend this company to a friend

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