FirstEnergy

www.firstenergycorp.com

FirstEnergy Reviews

Updated October 7, 2014
Updated October 7, 2014
113 Reviews
3.1
113 Reviews
Rating Trends

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Approve of CEO
FirstEnergy President, CEO and Director Anthony J. Alexander
Anthony J. Alexander
66 Ratings

Review Highlights

Pros
  • Good pay, fairly good benefits, a lot of good people (in 8 reviews)

  • Good benefits which still include decent healthcare, pension and 401k (in 6 reviews)


Cons
  • Long hours -- there is no work/life balance (in 6 reviews)

  • Upper management is a confusing chain with VPs reporting to Presdents that reported to VPs (in 6 reviews)

More Highlights

42 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loved going to work every single day

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy as a contractor (less than a year)

    Pros

    The travel to all different plants around the north east is fun and makes the work day go fast. It is a good way of networking and being able to keep in contact with as many people as possible. The pay is also very good.

    Cons

    Some people are tough nosed people and have to have thick skin. It's 100 percent travel all day everyday. If you don't like to travel do not take this job.

    Advice to ManagementAdvice

    Maybe hire on more people to decrease the travel

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Corp. Giant insensitive to loyal employees futures.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Specialist B in Masontown, PA
    Former Employee - Operations Specialist B in Masontown, PA

    I worked at FirstEnergy full-time (less than a year)

    Pros

    They not only generate power, they own some very strategic transmission lines.

    Cons

    I moved out of state to begin my career with FE, 4/8/13. Out of nowhere, 7/9/13, they announced they would deactivate our plant in 90 days. They did, and SEVERED us!!!

    Advice to ManagementAdvice

    When making corp. decisions, take into consideration the effects your decisions will have upon the futures of your loyal employees & their families.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Constant layoffs = increasing workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Akron, OH
    Former Employee - Business Analyst in Akron, OH

    I worked at FirstEnergy full-time (more than 3 years)

    Pros

    Worked with fun people; had the opportunity to work with many different departments on projects

    Cons

    Constant cycle of lots of hiring then a lot of layoffs; no work/life balance - expected to work late/weekends to get the job done; not sufficient customer systems for the number of customers expected to be able to manage

    Advice to ManagementAdvice

    Spend some time getting to know the lower jobs to see what really goes on

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Underwhelmed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant in Akron, OH
    Current Employee - Accountant in Akron, OH

    I have been working at FirstEnergy full-time (more than a year)

    Pros

    Salaries are similar to other companies.

    Cons

    There is little chance of advancement.

    Advice to ManagementAdvice

    Respect all employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    I have been told I am a valuable asset to the company and have alot of potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FirstEnergy full-time (more than 10 years)

    Pros

    Benefits are good, Work environment is good, coworkers always ask for my input.

    Cons

    Upper Management does not engage employees to have a voice into the success of the company as a whole

    Advice to ManagementAdvice

    Why are the Rules of Engagement not being used to have an open dialog with employee across the company

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    First Energy Shows its Age in its Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nuclear Engineer II in Shippingport, PA
    Former Employee - Nuclear Engineer II in Shippingport, PA

    I worked at FirstEnergy full-time (more than a year)

    Pros

    They have an inviting group of workers. They are very willing to mentor or take you under their wing to show you what is what.

    Cons

    Dated technology makes completed job assignments difficult. You need to know who to talk to in order to get the information you might need to start/finish a task. Their FileNet system is dated and the search function provides less results depending on how you enter the text. All drawings, calculations, information is not available on FileNet requiring you to search through aperture cards or film reels to find drawings or calculations.

    Advice to ManagementAdvice

    Advance with the times and the generation you are about to hire. They are a generation of information being at their fingertips and become easily discouraged when they have to sort through files/paperwork for information. Listen to the complaints of current employees and do what you can to keep them aboard.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Regulatory Compliance is the main goal at this company location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FirstEnergy

    Pros

    Relatively high local job security

    Cons

    Lack of local leadership
    Bare bones funding

  9.  

    Constant Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Akron, OH
    Current Employee - Supervisor in Akron, OH

    I have been working at FirstEnergy full-time (more than 3 years)

    Pros

    They are very business focused, particularly on the bottom line. Pay is very competitive and in some field locations, particularly in Energy Delivery and Generation, provide some of the best jobs in the area.

    Cons

    On the corporate support end, decisions are often short-sighted, eliminating experienced personnel vs. newer hires. Some areas of the company have no job security.

    Advice to ManagementAdvice

    Employees are a valuable resource - do everything to keep them. Keep hiring at a flexible point so that continual expansions and contractions (aka layoffs) do not need to occur.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Akron, OH
    Current Employee - Customer Service in Akron, OH

    I have been working at FirstEnergy full-time (less than a year)

    Pros

    Training is provided, free meals occasionally provided, friendly staff to be working along side. Many supervisors are supportive.

    Cons

    Low pay to start as a contractor. Potential raise once hired in but doing so could take up to 12 months. The overtime hours are demanding as contractors, also. No PTO, vacations for benefits until once hired in.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    An okay job...if you're the right kind of person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service
    Former Employee - Customer Service

    I worked at FirstEnergy as a contractor (less than a year)

    Pros

    Offered good pay compared to other call centers in the area.
    Extensive training program offered for preparation.
    Opportunity for overtime, if that's what you're interested in.
    Decent sized cubicle and working area in a nice building.

    Cons

    Management seems to act like they care about you, but they really care about your numbers and how much overtime you could work. My training class was basically told some OT was expected and by the end of training it was made crystal clear that you would be reprimanded for not doing voluntary OT. Supervisors even told us that upon taking sick days, they would come to our home to see if we're really sick- and not just jokingly.

    While the training is long and extensive, there is a lot to learn. While still in training, our class was forced to get on the phones only knowing the basics. Of course, this was with no warning, unless you count 10 minutes in advance a "warning". This made everyone in the class severely stressed out. I feel as though our customers paid for it because we were all so unprepared. We basically got yelled at until we could transfer customers to someone who could help them, which made them even more angry.

    Everyone starts out with a temp agency, and it does not go unnoticed. It's natural that you'd get no benefits from being a contractor, but there were absolutely NO sick days or any exceptions, and wouldn't be until you got hired as a permanent employee, which could take up to a year.

    Additionally, I felt hazed as I had to trudge across the parking lot that was sectioned away from the main building. Although there was plenty of parking in the main lot, we were forced to park a fair distance away, dealing with all sorts of weather... especially the extreme cold. I see no reason for this when there is adequate parking, which was their excuse for why it had to be that way.

    Our class was constantly told of how "smart" we were, but if there was a behavior problem with one or two people, the class was reprimanded as a whole. It was not just a stern talking to, but kind of degrading. There was a constant tone of "you are so smart, but because you parked in the wrong lot, you're worthless." It was really upsetting to feel so small and so worthless for something I didn't even have a part in.

    Advice to ManagementAdvice

    Make employees more than just a number. Understand that we may need to take a day, even if we're contracted employees. We needed more time to prepare before taking calls. Book learning is fine, but some more side by side training should be done. We already know that we're contracted employees, we don't need reminded with heartless reprimanding and hazing. Also, I think there is something to be said for the fact that over 60% of the class resigned over the course of the training. You called our class "smart," maybe that's why we all left.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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