Fiserv
2.5 of 5 705 reviews
www.fiserv.com Brookfield, WI 5000+ Employees

Fiserv Reviews

Updated Apr 20, 2014
All Employees Current Employees Only

2.5 705 reviews

                             

39% Approve of the CEO

Fiserv President, CEO, and Director Jeffery Yabuki

Jeffery Yabuki

(459 ratings)

33% of employees recommend this company to a friend
179 Employee Reviews Back to all reviews
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many unhappy employees

Senior Business Analyst (Current Employee)

I have been working at Fiserv full-time for more than 10 years

Prospay gets deposited on time. unlimited free coffee and water, will need it to work long hours.

Conslong time employees upset by new changes and want more money to do the same thing. short time employees upset by cliques and no training provided. not as talented as some may think.

Advice to Senior Managementconsider what is important and move in that direction. if it means losing some key employees so be it. too many different cultures still exist.

No, I would not recommend this company to a friend

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Disturbing

Systems Administrator (Former Employee)
West Des Moines, IA

I worked at Fiserv full-time for more than 10 years

ProsNone. Unless you are a member of Sr Management boys club. If not you will be put in a class with no opportunities. Only members of the club reap the benefits.

ConsTrying to better your career which is pretty much impossible if not a member of the boys club. Equal Employment Opportunities are pretty much non existent. This company pretty much violates every EEOC discrimination law. Can you sign "Release of Claims" for "Compensation".

Advice to Senior ManagementBetter not go there for fear of losing your job. You must have missed or skipped your Ethics classes in college if you even went to college. Condescending Managers that should not be. Trashing and degrading employees is not part of a Managers job description.

No, I would not recommend this company to a friend

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Awful company to work for

Credit Return Associate (Former Employee)
Dublin, OH

I worked at Fiserv full-time for more than 3 years

ProsA good balance if you need paid time off other than that do not waste your time.

ConsZero opportunity for growth. They do not even know how to layoff employees. I have been working there for 3 years and made a parallel move and then laid off that department after me being there in 8 months. Management was keeping my department in dark and were making senior employees that worked there for some 10+ years train their replacements.

Advice to Senior ManagementA lot of turnover, a lack of vision and very shady on how they handle their employees.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Work management with no work ethics and respect

Anonymous Employee (Former Employee)

I worked at Fiserv

ProsI cannot say anything good not because i am a former employee because i never had a single day in last 3 years when i ever felt excited to go to office

ConsI would like to describe in details:
1) Zero work ethics as everyone working in this company for a longer time have so much job insecurity that they do not like people who want to bring change that might put them in a difficult situation.
2) Promotions is not based on performance
3) Only horizontal growth.No opportunity for vertical growth.
4) They post job opening for fresher in management field and then do not offer saying the pay rate is higher than what you are getting.
5) Make employees work on multiple projects and rewards them with piece if chicken fries while ordering good food for management.This shows they do not work on "One Fiserv" vision.They treat themselves superior while poor employees working Overtime.
6) Management only communicate through email and employee idea is never appreciated even after having "I-innovate" website in place. Thats just for show
7) They pay low wages, bad incentive plan and disrespectful managers except few good ones.
8) Their cost saving idea is to terminate employees and take their exit interview .They do nothing with feedback they get from exit interviews

Only key to survive in this company on higher management level is to keep the knowledge gained for LOB's to yourself and not share with anyone to enjoy your office space.

Advice to Senior ManagementNo advise to the management.You should change the whole management and bring someone who does have a understanding of work ethics, leadership .

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Avoid this company at all costs!

Anonymous Employee (Former Employee)

I worked at Fiserv full-time for more than 3 years

ProsThere were no Pros to working for Fiserv.

ConsUneducated management, no raises, lack of professionalizm

Advice to Senior ManagementStart over from the top down. Pay your employees for the work they do. Stop focusing on upper management receiving bonuses and start paying your employees. Stop looking to expand your M&A and focus on the businesses you already own.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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If management wants you to have an idea they'll give you one.

Anonymous Employee (Current Employee)

I have been working at Fiserv full-time for more than 8 years

ProsIts a job. So many still out of work. There are some really hard working people here.

ConsThis is not the place to build a technical career. Only management are allowed to have ideas that are acted on. This is because they are intimidated and fear being out-shined by their employees. What an unhealthy culture.

While Google and Apple are about growth and innovation, Fiserv is about keeping the status quo. All change is bad all the time.

Dont expect any training that will keep your skills relevant.

No matter how many hours you routinely work or how profoundly you improve a process or practice you will NEVER be seen as anything but "average". You are not allowed to excel here because then they would have to reciprocate you for that. That is something that they dont do.

Its pretty clear that the "good" reviews on this site are seeded by management or one of the PR efforts to counter the truth. A better investment would be to reboot the culture. Emulate one that works on all cylinders.

Advice to Senior ManagementGiving advice to management would assume they would be willing to change or improve the culture. So I cannot give any.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Needs improvements

Anonymous Employee (Current Employee)
Brookfield, WI

I have been working at Fiserv full-time for more than 10 years

ProsThe majority of the employees are knowledgeable and cooperative; teams want to work together to the benefit of the clients. The salaries are competitive, and they offer a structured matching 401k program.

ConsMedical benefits are terrible, and raises are miserly. Middle-management does not treat employees with respect, and unqualified people are promoted because they are more easily manipulated.
Process overrides logic to the detriment of projects.
Overtime is expected regularly. Managers can be vindictive on reviews if challenged.

Advice to Senior ManagementEmployees should be treated with respect and rewarded for hard work and doing a good job.
Give up updated ideas like Waterfall. Overhaul the bureaucracy.

No, I would not recommend this company to a friend

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Get out while you still have time

Anonymous Employee (Former Employee)
Jersey City, NJ

I worked at Fiserv full-time for more than 8 years

ProsUnfortunately, there are very "few good men and women" at Fiserv overall. My manager and my team at IS were wonderful. It's a shame they had to leave as well. Good luck IS - now part of Fiserv.

ConsLeadership is always questionable. It's all about who you know and not what you know. Regular layoffs have become the norm in this organization. It's all about trying to meet NOP just so that senior management can get their bonuses. Health benefits are pitiful. I love how Corporate HR tries to make it sound like Fiserv offers excellent benefits compared to the market. I had to try my best NOT to go to the doctor in fear of having to pay out my ridiculous deductible. I couldn't afford it.

Advice to Senior ManagementHow about we layoff the CEO so we can save a few million? Thank you Mr. CEO for your advice during a town hall, "if you don't like the way we do business, there's the door." Of course there is always option #2, layoff (at least you get an okay severance package.) So get out while you still have time.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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It's a paycheck

Anonymous Employee (Former Employee)

I worked at Fiserv full-time

ProsAt the end of the day it's a paycheck and they subsidize food which is nice as lunch is the only enjoyable time of day at Fiserv.

ConsNo leadership, No training, Poor compensation unless you're at the top, No communication from senior management, extremely top heavy.

Advice to Senior ManagementListen to your employees

No, I would not recommend this company to a friend

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Steady decline in highly attractive CORE values and vision since acquired.

Director (Former Employee)
Lake Mary, FL

I worked at Fiserv full-time for more than 10 years

ProsStated CORE values are outstanding. Written vision and customer perspectives are laudable. Ability to access and compete in various aggressive markets (domestic & international) is nearly unrivaled.

ConsPersonal growth is nearly non-existent. Rapidly declining emphasis on real talent and experience. Focus on highly specialized (narrow) work requirements and continual decrease in headcount. Not the company to choose if you want relevant experience and challenge to your transferable skill sets. Feeding off the success and wisdom of prior management, the shareholders are gaining their returns at the expense of evisceration of leadership talent.

Advice to Senior ManagementAs a "loosely held" entity of excellent companies acquired and skillfully managed for years to achieve record-breaking returns - in the ambition to become a "single company" you've created silos of workers, discourage grassroots and middle management vision and reduced staff to meet balance sheet expectations. As a result, Fiserv is now a monolithic bureaucracy with diminishing ability to "flex" and meet the future.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Fiserv – Why Work for Us?

Quick Facts Year founded: 1984 Headquarters: Brookfield, Wisconsin Locations: 155 worldwide Employees: Approximately 21,000 Revenue: $4.48 billion in 2012 Who We Are Fiserv, Inc. (NASDAQ: FISV) is a leading global… Full Overview

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Glassdoor is your free inside look at Fiserv reviews and ratings — including employee satisfaction and approval rating for Fiserv CEO Jeffery Yabuki. All 179 reviews posted anonymously by Fiserv employees.