Fiserv Reviews

Current Employee – been working at Fiserv full-time

Pros – Liked the people I met

Cons – After 4 interviews (2 phone, 2 in person) great comments, liked my ideas. I received email stating they downgraded the position and I was now overqualified!

Advice to Senior Management – Determine the position before it is posted!

Current Employee – been working at Fiserv full-time for more than 3 years

Pros – It is a Paycheck... but not much more

Cons – You have to provide your own office supplies.
My computer is over 8 years old, and still using a CRT monitor.
You actually have to wipe down the sink and mirror after you wash your hands.
They are so cheap they do not replace the toilet paper if it runs out in the middle of the day, you seriously have to check before you sit down.

Advice to Senior Management – You keep bragging you are $10 billion company... spend a few bucks on the people that make that money for you.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Fiserv full-time for less than a year

Pros – Good benefits, using US workforce, Very clean environment, They try to be very up beat and positive. Some very nice people to work with.

Cons – Work schedule requires every weekend, once trained in one department no cross training even for health reasons. Conflicting messages from team leads and supervisor; example: Team lead instruction is to show more empathy for customer, but supervisor instructions are to take control of call by interrupting customers. Micro managing includes supervisor/team leads sitting along side during calls, muting us while they tell you what to do and the customer is still talking in your ear too. Call drops and new call comes in without time to prepare the computer programs to start over. Very stressful and expectations to take 90 calls plus in an eight hour shift. they want handle time of each customer to be less than 3 minutes. Big Turnover.

Advice to Senior Management – Everyone should be on the same page with teaching and expectations for employees. Any supervisor that is a bully needs a rabies shot.

No, I would not recommend this company to a friend

Current Employee – been working at Fiserv

Pros – It's a job. This is everything to be said about pros. Take it or stay if you don't have any other options.

Cons – Low salary increases and bad benefits
Expect to work about 60 hours per week with a pay for 40 hours
Management by fear and intimidation
HR does not exist for regular employee only for managers.
Retaliation for pointing to the wrong doings
They said they prefer communication face to face but management keeps records of every email in case they line you up for being discharged
Intimidation and creating a stressful hostile work place that will make you step out so no unemployment benefits. Even regular employees will gang up against you if they are friends with the manager
Unfair policies - management is not responsible of their wrong doings
Outsourcing work
Stiff environment filled with too many policies that will stifle work and kill any creativity
Old equipment

Advice to Senior Management – Improve or step out

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Fiserv full-time for more than a year

Pros – Fortune 500, Stable Pay chek, Low expectations to do anything. Relaxed life, Pay bills, take our dog for a walk during work hours....leav at 2pm Fridays...great work life balance..if something doesn't get done it is not because of you..

Cons – Highly Political,NOT functional. No support from Directors/ VP. There is a Mafia culture .Nothing is confidential. Eveybody on the floor knows when layoffs are coming and who is on it. This information is spread to the floor by the VPs. There is a mafia culture and group. If you get in their way you are screwed.

Advice to Senior Management – Clean house at director and VP level. There is some good talent but Mafia doesn't allow it to function..

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at Fiserv

Pros – None. none, none, none, none

Cons – Very political environment. No one helps you.
Working hours strictly from 8am to 6pm. Most of the indian developers in company.

No, I would not recommend this company to a friend

Current Employee – been working at Fiserv full-time for more than 3 years

Pros – Consider Fiserv only if you don't have anywhere else to go.

Cons – Mis-management, bureaucratic, no value of performance, no value of employees. I worked there for 4 years, and had never seen or heard the CEO. A few very old incompetent employees are controlling the company. They fire people at will, without any reason. One year, company said there wouldn't be any investment in our business unit, other year they realized that our business unit was the most needed one, and poured money like crazy, after 6 months they realized they made a mistake, and fired 30% employees, many of them high performers.

Advice to Senior Management – value your employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Fiserv

Pros – Very independent work and you can listen to music at your desk.

Cons – Hours:
In my department, I was given 2 projects to handle and my colleagues had nothing to do. When I would walk to the restroom I'd see them all either playing on their phones or browsing the web. I worked extra hours and weekends just to make sure my job got done while my colleagues did nothing. It was even a joke in meetings that the manager was going to have to give them work soon or send them all home. They pay you for 40 and you work for 80. Unless of course you make good friends with the boss, then you'll be paid for 40 and actually have to work maybe 10.

Management:
It needs work. Plain and simple. The management has no idea what they're doing and it's so bad that it's obvious. I've read a lot of bad reviews on here about management and I can confirm them. Don't ever expect them to notice you for a raise. And don't ever expect a thank you or get a "good job" from them. Don't ever expect them to really do much of anything, unless of course you get a surprise visit from their boss, then you'd be surprise just how quickly they start working.

Benefits:
They're a joke. The deductible is so high that they might as well not offer it. I remember one time I was going to go into Sanford Medical here to see if I had strep throat. The receptionist took a look at my insurance card and said "wow, this sucks" I just replied with "I know". The co-pay ended up being so high that I couldn't afford it and left. Don't expect to be able to see any doctors while you're employed here because they won't look at your for less than a couple hundred dollars without meeting your deductible and it's so high it will never be met. I can't tell you the last time I saw a doctor due to not being able to afford it while working here.

Co-workers:
Don't expect any help from anybody. That's really all I need to say about this topic. If you get hired here, you're on your own.

Turnover:
I've begun to notice a pretty high turnover rates in a couple different departments that are near me. As a matter of fact, I've started to feel like I'm working at McDonald's and that's just in the departments that are near me. During my time here half the campus has either quit or gone to another department and four of the executives walked out on the spot, literally. I'd never seen it happen till I worked here. Maybe they saw where this company was going and got out of there while they could, who knows.

Overall:
This is a terrible company to work for and I will never work for them again once I'm gone. I will also never work in the financial industry again. This job, even at it's most challenging points, is very, very boring. I can't honestly say I've ever been challenged at my job, unless you count having too much work to do in 40hrs.

Advice to Senior Management – You guys need to stop doing so much talking to employees about random garbage and get to work.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Fiserv

Pros – Work experience if your lucky to work on multiple, diversified projects

Cons – Bad employee benefits
No salary increases
No career advancement opportunities for years
Work outsourced to India or Costa Rica
Backstabbing , team work is not encouraged, little to no information exchanged between peers
Highly political, toxic work place
Fear controlled environment
Micromanagement
Deadlines established by managers and not by people who do the work or estimates forced to be cut down by managers
Management refuses to listen to advice coming from their subordinates regarding project improvement.

Advice to Senior Management – Change your mid level managers. They are incompetent and blame their mistakes on somebody else

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Current Employee – been working at Fiserv full-time for more than a year

Pros – Lunch plan. Flex hours based on who you work for. Sorry, I wish I could think of something else but I'd be lying.

Cons – First let's start with the poor processes they have in place. The place is like a house of cards. If you follow their processes, nothing gets done on time. I'm wondering how they acquire new business or keep the old clients due to their lack of planning. Nothing gets delivered on time which leads to poor business ethics. The infrastructure is basically taped together. It's frightening when you look at their practices. Health/dental plan is so scary it will make you choose Obamacare over it. Don't have a pre-existing condition and work here because they pay better because it will all go back into paying for your medical bills, along with the stroke you'll get from working here. Management has no clue what they're doing. This is by far the worst place I've ever worked. You've been warned.

Advice to Senior Management – What's the point? They don't listen and my mom used to tell me "if you cannot hear, you will feel"

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company