Fiserv Reviews

Updated July 1, 2015
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
150 Ratings

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 35 reviews)

Cons
  • Work/life balance not possible for most associates since they are over-worked while some incompetent associates thrive (in 23 reviews)

  • Senior management indifference to employees (in 41 reviews)

More Pros and Cons

282 Employee Reviews

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  1. fiserv

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Foeklift Operator in Indianapolis, IN
    Current Employee - Foeklift Operator in Indianapolis, IN

    I have been working at Fiserv

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    very lay back at work place

    Cons

    poor salary. employees deserve a very good pay check

    Advice to Management

    review workers salary employees are not happy


  2. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Ability to utilize new technology

    Cons

    Poor workload balance, and continual reduction in benefits. Each year health care cost increase and the benefits decrease.

    Advice to Management

    Better communications to associates, don't just send emails to all the associates, have local management discuss the future direction of the company.


  3. Helpful (2)

    No Human in Human Resources

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Fiserv full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some really great people to work with

    Cons

    Too many inefficiencies
    Process intense
    About half of the workforce "work" at looking busy
    No more "human" in human resources

    Advice to Management

    Pay attention, you're missing the trees for the forest


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    Managers are being bullied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Corvallis, OR
    Current Employee - Anonymous Employee in Corvallis, OR

    I have been working at Fiserv full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fellow associates work well together to get the job done. Managers try to keep morale high with positive reinforcement during trying situations.

    Cons

    Managers are being bullied into force ranking associates. Even in high performing groups someone is always placed on the bottom. Managers are being encouraged to let onshore staff go with the promise of replacing them with two offshore employees. During surveys managers have gotten good ratings from their direct staff. However senior leadership has not enjoyed the same ratings. Managers have been told their jobs are on the line if they cannot raise overall ratings for senior leadership. Jeff Yabuki wants to be a most admired leader from staff.

    Advice to Management

    Stop playing games to rig survey results to stroke your own egos. Do not preach "do the right thing" when you don't live by the same rules.


  6. Helpful (6)

    Customer Solutions - time for a change at the top - until then consider any other group.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I was with the company just over 5 years. The job was generally flexible even if the culture and leadership were not. Depending on your group it can be a good company. Good benefits

    Cons

    Start seeing people as the pathway to fixing your problems versus always being the problem. Senior Leadership in customer solutions believes they can fire their way to prosperity while taking no personal accountability for back logs and terrible attrition, continue to squeeze middle management without offering new direction or support.

    The SVP has been there too long and hasn't had a new idea in a long time except "fire everyone" and finding more ways he's not accountable in any way for the poor performance of the organization. When you stop learning you're dead - this guy is just waiting to be buried or in his case retire.

    Several good leaders continue to hang on in a subculture that only be described as dysfunctional. Others are rewarded for loyalty with roles that continue to de-scoped because admitting they are a waste of space would be too personal for the SVP even if they display no capability. Nepotism and ineptitude abound... You can tell the good ones - they've recently left, are looking or have found a way to spend a little time as possible with the SVP.

    Advice to Management

    Scratch the surface. There is a reason your senior leader in customer operations has a session without HR every week - to continue to cross the line of actual leadership into being a workplace bully and general embarrassment.

    Ask why a call center with as many good things in terms of benefits continues to struggle and look at the factors that haven't changed - your senior leader. Eliminate superfluous VP and Directors who are there thanks to their personal relationships with the senior leader and use the money to hire more staff to service your customers.


  7. Helpful (2)

    Mgmt talent lacking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA

    I have been working at Fiserv full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Whether you have a good or bad boss is a hit or miss at Fiserv. The mgmt team play internal politics a considerable amount of time. Given this, departments do not always work well with each other or meet the promise of the "one Fiserv" goal to deliver the best results to the customer.

    Cons

    Mgmt is too focused on quarterly revenue. Staff is overworked which results in people not being able to utilize all their PTO days or have anytime to focus on professional development, which is 100% self directed here.


  8. Helpful (2)

    Technical knowledge not required for an SDET position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer In Test in Corvallis, OR
    Former Employee - Software Development Engineer In Test in Corvallis, OR

    I worked at Fiserv (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    As an SDET, there were interesting engineering problems to work on. There was a bi-monthly lunch meeting for programmers to learn new stuff together.

    Cons

    It was clear that the skills of an SDET were not required. Rather, they wanted QA, manual, testers. The work which was needed to be done, which was completely manual (with no automation), was completely at odds with what the interview was like (which included programming problems).

    Advice to Management

    Don't require hires to have CS degrees if the work required from them has no programming involved.


  9. Helpful (3)

    Inbound call Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate (EFT) in Dublin, OH
    Current Employee - Customer Care Associate (EFT) in Dublin, OH

    I have been working at Fiserv

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    It's a job, you're eligible for insurance on the first day, they have a cafeteria where you just pay $15 a week to eat for the entire week.

    Cons

    Training is insufficient, the ones training even say they know this but nothing is done
     to change the problem. You learn from being placed in your position, told to find the answer to problems (while the caller is put on hold mind you) by searching in the systems KC; knowledge community and then you're held accountable if you don't make the correct resolution due to the difficulty of finding the answer.

    Advice to Management

    Have training done by the ones who really know and have done the job! Don't make excuses about the poor training and then expect to have competent employees.


  10. Helpful (1)

    Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Operations Intern in Lincoln, NE
    Former Employee - Sales Operations Intern in Lincoln, NE

    I worked at Fiserv (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great team who are committed to the company.

    Cons

    Low job security. They went through and gutted several divisions while I was there.

    Advice to Management

    You have employees who truly care about the company and that should be rewarded more


  11. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Fiserv as a contractor

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company had a lot of structure and I felt that as a contractor I was able to get good insight on project management and releases.

    Cons

    There was no room for growth within the company, and I felt like I could have been doing much more than what I was given.

    Advice to Management

    I would advise management to make things more interesting and upbeat to employers, and ensure that they can get an idea of all the different departments.



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