Fiserv Reviews

Updated September 18, 2014
Updated September 18, 2014
828 Reviews
2.6
828 Reviews
Rating Trends

Recommend to a friend
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Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
519 Ratings

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place (in 54 reviews)

  • They allowed us to work from home (not sure if that is the case) (in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape (in 37 reviews)

More Highlights

215 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Fiserv full-time for more than 3 years

    Pros

    Good co-workers and immediate managers

    Cons

    Low pay and no personal growth or training

    Advice to ManagementAdvice

    Need higher pay and more incentives

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Experience varies by site

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate  in  Brookfield, WI
    Current Employee - Corporate in Brookfield, WI

    I have been working at Fiserv full-time for more than 8 years

    Pros

    Large organization with a lot of opportunity to learn and grow if you develop your skills. Moving from holding company mentality. Stable company with rising stock price.

    Cons

    If considering a position at fiserv read the reviews form the site you will work at. Company culture, management style, flexibility, work life balance and development opportunities vary greatly by location. At corporate you are expected to work 50 hours as standard work week, but most work 60+. Stock price/shareholders are top priority. Not much value put on the employee experience.

    Creativity/product development are not fiserv's strengths. Creativity/new products are gained through acquisition, but those types of employees leave after acquisition.

    Advice to ManagementAdvice

    Culture is important, and culture at corporate is not good. We used to be told "employees make the difference" but that's no longer apparent. Invest in your employees, their skills. engagement and productivity can give you the edge over your competitors. Encourage risk taking, Creativity, thinking outside the box. You expect a lot from employees but you don't give back at the same level. Top notch talent with mediocre benefits and pay doesn't make for good value proposition to the employee.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Only OK

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time for more than 5 years

    Pros

    Depending on your manager, you can have good work/life balance and work from home at times. If you have the wrong manager, this pro goes away and it just becomes another commuting job that every company offers.

    Cons

    Weak raises (if any), no cost of living increases, lower than industry average salary, laying people off, no training outside of the company, constant management shifting.

    Advice to ManagementAdvice

    Give raises - only getting a decent raise when you threaten to leave isn't the way to keep employees.. The thought that employees should owe the company because they work for them is wrong - it is a relationship and needs to go both ways. Stop changing management structures. Having a new manager almost every year makes things difficult.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Norcross, GA
    Former Employee - Anonymous in Norcross, GA

    I worked at Fiserv full-time for more than 3 years

    Pros

    Structured, compliances, quality work.

    Cons

    No growth opportunity, old fashion micro managers, insecure management, favoriteism, low salary, no development opportunity, employees are just a number, no appreciation for quality work, no recognition, unprofessional and weak management.

    Advice to ManagementAdvice

    Let your employees be recognized for job well done and help them grow. It will only make you look better. Do not stop their growth to keep your department in tact. Appreciate and reward a good employee.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Management indifference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Computer Programmer
    Former Employee - Computer Programmer

    I worked at Fiserv as a contractor for more than 3 years

    Pros

    Team work to get things done

    Cons

    Senior management indifference to employees

    Advice to ManagementAdvice

    Pay more attention to the employees voice

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Disorganized, disjointed, despicable, training, workflow and management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  West Valley City, UT
    Former Employee - Customer Service Representative in West Valley City, UT

    I worked at Fiserv as a contractor for less than a year

    Pros

    If you are already used to Disorganized, disjointed, despicable, training, workflow and management, GO FOR IT.

    Cons

    Need I say more, the title says it all.

    Advice to ManagementAdvice

    Get your DAMN ACT TOGETHER

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    I used to enjoy working there, now I am in hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Fiserv full-time for more than 3 years

    Pros

    There is so much work job security is not an issue unless you run screaming out the door with no intention of returning.

    Other option I am considering is to have a nervous breakdown and go on FMLA for an extended vacation.

    I do like all my coworkers and most management even though they don't make the best decisions all the time.

    Cons

    People retire or quit and they either do not replace them OR they drag their feet in posting the job thus putting their current employees through un-necessary hell.

    I am resilient and will wait a couple of more months to see if I am being lied to. As of right now the only party benefiting from my extended hours, stress, and added pressures from new high level responsibilites is the company.

    I have seen this company drive many talented people out the door due to this same reason it is about to drive me out that same door.

    Advice to ManagementAdvice

    Start the hiring process when someone turns in their resignation, NOT 8 weeks after-the-fact!

    Realize that you waste more of the company's money training new blood than keeping your current employees sane.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Too many politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time for more than a year

    Pros

    I would have to say that in the beginning with Fiserv, the job seemed to go smooth and seamless but as soon as production began you had to obtain certain levels of criteria to be even considered for a raise, schedule change and even overtime.

    Cons

    The pay rate was very low no matter what your experience and quite a few employees would leave consistently because the job was not explained to them in detail ex: flex schedule, night shift these things were not told to the employees as they were being hired.

    Advice to ManagementAdvice

    Unfortunately, all supervisors and managers are not on the same page when it comes to giving the employees the proper information about their job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Not a good place to be if you are not a manager or above.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - non-manager  in  Jersey City, NJ
    Current Employee - non-manager in Jersey City, NJ

    I have been working at Fiserv full-time for more than a year

    Pros

    ESPP made me some good bucks till now.
    Good options for medical coverage. Overall, good benifits.

    Cons

    Too much of bureaucrat.
    Downsize atleast once a year.
    Biased profit sharing thinking - bonus is only for managers and above.
    Not much opportunities of growth.
    Overall work culture is not encouraging.
    Expect worst from internal tech support and HR group.

    Advice to ManagementAdvice

    Practice promotions within the current employees rather than hiring someone new. Stop adding an eagle within the geese.

    Not that the associates use to get big bonuses, but the cut down of bonus for the deserving employees (non-managers) is unfair. Please dont eat other's fruits, just because it is in your plate.

    And here is one BONUS advice -

    Focus on client is necessary but how will the client experience quality if the associates are not being focused. Think about it!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    An honest review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fiserv full-time

    Pros

    Unlike some of the reviews from recruiters HR or what Fiserv considers disgruntled employees, I will give an honest review of my time at Fiserv. The work itself is fine and for the most part the people I work directly with make it enjoyable, this is true. It is true employees get enough time off and benefits are so-so. The reviews on pay depend on how long you have been at the company. I speculate new employees are hired in with a higher cost of living increase pay and employees over 10 years were hired in with before 2004 cost of living. The company is trying and making a lot of changes, that is also true. That is where the Pros ends.

    Cons

    Work-life balance is a challenge for many employees since this is a global company. One person could be overworked and another assigned to a small task. Data is sent and ignored. The company has bought innovation instead of producing it. There are more than one employee who dislike the changes but do not want to leave because as I said, the benefits can be good. The people are willing to do the work. I have seen people working and leaving the office late or going home for dinner and logging back on and working until midnight or later with outdated technology. Any investments made to improve the life of the workers are not apparent.

    Advice to ManagementAdvice

    I was gone for a few years and came back expecting new improvements only to find the same mistakes being done under a different culture. Stop"outsource" so that profits look better. This makes all of us feel like we are in dead end jobs only to have our jobs shipped overseas.

    No opinion of CEO

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