Fiserv

www.fiserv.com
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Fiserv Reviews

Updated February 21, 2015
Updated February 21, 2015
240 Reviews
2.0
240 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Fiserv President, CEO, and Director Jeffery Yabuki
Jeffery Yabuki
240 Ratings

Review Highlights

Pros
  • The work-life balance was exactly what I was looking for--40 hour work week (in 72 reviews)

  • Current technologies with the option to work from home with manager approval (in 35 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company (in 23 reviews)

  • It's all about trying to meet NOP just so that senior management can get their bonuses (in 41 reviews)

More Highlights

240 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    They don't really value you, so plan accordingly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (more than 10 years)

    Pros

    some great employees still there and committed, good teamwork (historically).
    cafeteria onsite is very good
    flexibility in work/life balance

    Cons

    Although there are great people to work with, new management started to dismantle the culture of team work for individual contribution. Executive values and culture is in flux again as a lot of new management, and appears for the worse.

    office decor is stale and drab. lighting is poor and hard on the eyes. many years of desk work and often long hours required will take its toll. many employees recently putting in a lot of over time. I was over 70+ week for months prior to being terminated. I've seen that model over the years...work them hard, then terminate, multiple times, its in their HR culture.

    Stress can be high, especially with ongoing change in culture and management.

    business is challenged to grow, competition is intense (commoditized business). That increased challenge (fun) but also stress.

    Advice to ManagementAdvice

    treat your committed and valuable people with respect (do unto others as you would have them do to you). There is nothing like being a key contributor to a company for many years and then being discarded with no benefits. They don't live their values when it comes to their employees. this review is in line with others of similar tenure who were dismissed. Advice to employees: It appears most people will not have an opportunity to live out their career in this company, so plan accordingly, continually build your resume and keep alert for better opportunities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Very expendable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Norcross, GA
    Former Employee - Business Analyst in Norcross, GA

    I worked at Fiserv full-time (more than 3 years)

    Pros

    Some smart people who don't stay long or who are shown the door

    Cons

    Employee development , the not so "Silicon Valley" software development(ie...not happy, friendly or well paid$. stealth layoffs and firings, lots of turn over. Bad benefits.

    Advice to ManagementAdvice

    None.... It seems to work for top management

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Bureaucratic Bloat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fiserv full-time (more than 10 years)

    Pros

    Good industry name with market presence and a huge client base.

    Cons

    Too big to manage effectively. Below average pay. High expectations, especially relative to the pay. Constant turnover. Ivory-tower, remote corporate management. Limited corporate engagement with satellite divisions. Inconsistent application of policy across business units and divisions.

    Advice to ManagementAdvice

    Remember that you are hiring people, not robots. They cannot all immediately adapt to new management, policies and schedules that are dictated on a whim and from afar, especially with pay that barely covers cost of living to begin with.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Was once great, then......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Tampa, FL
    Former Employee - Sales Executive in Tampa, FL

    I worked at Fiserv full-time (more than 8 years)

    Pros

    Industry leader. Certainly a challenge. Dynamic environment.

    Cons

    So much focus on the balance sheet that they lost track of the client.

    Advice to ManagementAdvice

    Not everything blue was bad.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Location, Location, Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE

    I worked at Fiserv full-time (more than 5 years)

    Pros

    Decent benefits
    Stock purchase discounts
    Some talented employees

    Cons

    Pay in some locations
    Lack of promotion opportunities.
    Poor job flexibility
    Poor executive managment

    Advice to ManagementAdvice

    Start promoting younger and more productive employees. Get rid of the old who underperform. Move people into positions that better fit their skill set.
    If you are young and good at what you do you need to leave to a company with room to grow and who will recognize your talent. Time to let go of people that no longer serve a role in the company especially for their pay they are receiving from years of experience and past work. Too much middle management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    They treat you like dirt, and remind you that you are replaceable if you try to stand up for yourself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Popmoney Customer Service in Dublin, OH
    Former Employee - Popmoney Customer Service in Dublin, OH

    I worked at Fiserv full-time (more than 3 years)

    Pros

    Lots of OT available with prize incentives. Cafe on site.

    Cons

    Cafe food is all gone bad or getting there. Its a dead end job. most management is hired outside of the company, so don't get your hopes up for excelling within this company.

    Advice to ManagementAdvice

    don't be an ungrateful greedy jerk.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Your typical large company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Quality Assurance Analyst in Baltimore, MD
    Former Employee - Senior Quality Assurance Analyst in Baltimore, MD

    I worked at Fiserv

    Pros

    The people are great, the managers are also great. You do not go unnoticed in your division,

    Cons

    Corporate couldn't care less what you do, and what you have accomplished, it all comes down to NOP and their bottom dollar. You are only a number to Fiserv, and will always be just a number.

    Advice to ManagementAdvice

    Let your division leaders speak for their teams, and don't just assume you know what is working and what needs to go. Get rid of some of the VP's that don't have anything at all to do with how the divisions work and succeed and you just might see more dollars, and individual groups NOP rather than what your VP's are telling you. If you put any of them into the mix of a team, they would be COMPLETELY lost. You will not continue to be a fortune 500 company if you keep laying off the workers that got you there.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    A Lost Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Jersey City, NJ
    Former Employee - Sales Executive in Jersey City, NJ

    I worked at Fiserv

    Pros

    Terrific legacy technology. Invented the managed account accounting industry and had gained close to a 90% market share. Part a $5 billion company with strong growth and a great stock value.

    Cons

    Unfortunately, over the course of time, the former Security APL group sat back on its size and prominence and failed to reinvest and innovate. Competition popped up with better more nimble technology and a different view of the industry and depleted the groups market share. New sales became next to impossible, due to an antiquated pricing methodology and lack of product vision. The move from Jersey City to Warren NJ was absolutely a culture change that hinders client interaction with large organizations in NYC. Morale is at an all time low and employees don't trust the decisions of the Leadership team. They have opted to increase profits to corporate by decreasing investment in the division, causing infighting, silo's and people generally feeling like they are not appreciated.

    Advice to ManagementAdvice

    Change your philosophy. Accept that you are not longer the industry leader and regain the hunger that you once had. take your clients criticism seriously and begin to operate from an offensive position instead of consistently playing defense. Get in front of your clients, listen to their issues, change and correct what is wrong using methods that work. Not the same methods that clients criticize annually because of failure to deliver and failure to understand the root cause of the issues that they raise. The industry has changed and is moving and changing rapidly, you're already behind the curve, correct course and begin to rebuild your business. There is no silver bullet, its hard work and hard decisions that will help you turn the corner.

    Doesn't Recommend
    Negative Outlook
  10. 4 people found this helpful  

    Always watch your back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Network Engineer in Sugar Land, TX
    Former Employee - Senior Network Engineer in Sugar Land, TX

    I worked at Fiserv

    Pros

    Well it is a check and they do have insurance and some of the people you work with are decent. At least the stock is doing well

    Cons

    Wow where do I start? If Fiserv buys your company update your resume and get it out there because the chances are they will slice it up and send jobs to other plants and you will be out on the street. The plants they sent the work to did not fully understand what was supposed to happen and they ended up losing customers. After they laid me off I got a call from another Fiserv branch but they told me I would have to take a cut in pay from what I was making. All they care about is the bottom line. They are a big fish in a big pond but when they come out with new software the customers groan because it wont work with their other software. Upper management doesn’t care about the lower employees and just want to impress each other. One time I had to do training for 50 employees but some mucky mucks from HQ came that day and a SVP grabbed the projector just in case he had to do a presentation. You cant leave anything out on your desk at night or someone will steal it.

    Advice to ManagementAdvice

    Stop forgetting about the people who put you where you are

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Not enough emphasis on the importance of of the employees.e

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Charlotte, NC
    Former Employee - Senior Software Developer in Charlotte, NC

    I worked at Fiserv full-time (more than 10 years)

    Pros

    The stock has been doing great. If you're participating in the ESPP, you've had plenty of reasons to be happy financially.

    Cons

    Too few promotions from within. It seems that most of the management positions are filled from the outside.
    From upper and mid level management, employees are treated as a resource to produce profit, ...as others have said, like a number vs. a person.

    Advice to ManagementAdvice

    Breed loyalty. Loyal employees will climb the highest mountains and ford the deepest rivers to make the company successful. Employees treated as just a resource will do what they need to keep getting a paycheck.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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