Fiserv

  www.fiserv.com
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Fiserv Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

2.5 773 reviews

40% Approve of the CEO

Fiserv President, CEO, and Director Jeffery Yabuki

Jeffery Yabuki

(492 ratings)

33% of employees recommend this company to a friend

Review Highlights

Pros
  • Good work/life balance makes you tolerate more than you would at another place(in 54 reviews)

  • They allowed us to work from home (not sure if that is the case)(in 25 reviews)


Cons
  • Work-life balance is a challenge for many employees since this is a global company(in 18 reviews)

  • Very silo-ed work business units cause unnecessary red tape(in 37 reviews)

141 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Enjoyed working here...

    Customer Solutions Supervisor (Former Employee) Hickory, NC

    ProsIn my role as Customer Solutions Supervisor of their Biller Solutions, I was fairly satisfied with the company benefits as well as the perks Fiserv offered its employees. My favorite was the in-house café, where we had a chef cooked us great food everyday and healthy options were available all day long. As a member of the leadership team, we were required to attend regular leadership trainings, which was a huge plus for someone who is constantly looking for ways to grow professionally. I also like the tuition reimbursement option, which many of our student workers availed of.

    ConsThe work load was a bit heavy for the supervisors and managers to be able to maintain a good work/life balance. 9 out of 10 supervisors/managers end up taking work home just to meet the deadline for deliverables. Instead of spending more time on the floor coaching associates, supervisors also had to take care of a lot of admin work. This was on top of million other things they had to do to fulfill their manager/supervisor role.

    Advice to Senior ManagementInvest time and resources on identifying specific areas/tasks that can be assigned or delegated to a different department so the supervisors/managers can focus on their main duties.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Your miles may vary

    Anonymous Employee (Current Employee) San Jose, CA

    ProsThe team I work for is amazing - everyone works hard and is dedicated to creating and supporting our products. In general, the salary and benefits seem to be around the middle of industry-standard and the work-life balance is good.

    Also, Fiserv really does create some terrific products.

    ConsLike many large companies, the bureaucracy oftentimes prevents employees from doing their jobs effectively. Also, decisions are made higher up with little or no thought to the ancillary effects of those decisions.

    And too often, "but that's the way we've always done it" is considered a valid excuse - many departments are risk-averse in the extreme and this prevents them from reacting in any way to situations that are unfamiliar to them. The result is that they freeze and do nothing - literally.

    Advice to Senior ManagementRecognize the contribution of ALL of the employees, not just the managers and VPs. And make an actual effort to correct the risk-averse culture.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great opportunity with a large company transitioning in the right direction!!

    Manager (Current Employee) Norcross, GA

    ProsCareer Growth
    Pay
    Work from home
    Work/Life balance

    ConsBenefits are on the expensive side

    Advice to Senior ManagementContinue the transparent communication while the company is continuing to transition from a holding company to a operating company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Enjoyable work environment with strong team support

    Business Analyst (Former Employee) Norcross, GA

    ProsI worked on a Financial Accounting software suite. The development team included Business Analysis, Dev and QA. The team worked well as a unit and all were very supportive of each other and our project. Whenever a weakness was identified, the entire team worked to support and correct. Everyone worked toward releasing and supporting an exceptional product. Every team I worked with had similar work ethic.

    ConsThe three plus years I worked there, raises were non-existent. There was almost constant reorganization such that we were worried about our positions. I trained the off shore resources that took over my position.

    Advice to Senior ManagementKeep your work force informed. No one likes working in the dark.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good

    Data Entry Clerk (Former Employee) Melbourne, FL

    ProsGood benefits, treated employees very well. When working overtime the company would supply the employees with meals. Where paid beyond required overtime.

    ConsChange of management meant that a lot of changes came into effect. A lot of the reasons to work the amount of overtime they wanted you to work were taken away. The environment turned into a automation of work. It turned into a job to just punch in and out of.

    Advice to Senior ManagementCheck to see what is going on around you before jumping to conclusions

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

    1 person found this helpful  

    Committed employees

    Senior Project Manager (Current Employee) Norcross, GA

    ProsPositive work place environment. Working from home was permitted, which was great. Great exposure to cutting edge technology.
    - The majority of workers I met were highly skilled.

    ConsWork life balance could be improved. There is a LOT of politics going around.
    - The company has too many layers of management.
    - Internal documentation is not of good quality

    Advice to Senior ManagementOpaque management. Recognize people that work hard.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Finance and Accounting

    Finance and Accounting (Current Employee) Atlanta, GA

    Pros- Work with smart, driven people
    - Interesting business
    - Management is working to create a faster moving more responsive organization
    - Flexible in allowing employees to work from home
    - Increasing focus on communication from senior management

    Cons- Inter-business unit squabbles
    - Medical benefits are very basic and a constant sore point with employees
    - Pay raises are very meager and only way to significantly increase compensation is through promotion outside of your immediate team
    - Physical building is very inadequate

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    The company is a paradox

    Vice President (Current Employee)

    ProsThe associates are passionate about doing the right thing for the clients

    ConsTrying to work on too many things makes it difficult to implement anything

    Advice to Senior ManagementWalk the talk

    – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    Good place to work. Solid company with great earnings potential. High employee churn

    Anonymous Employee (Former Employee)

    ProsCareer pathing opportunities are plentiful.
    Great training.
    Good culture.

    ConsDivisional management regularly turns-over employees for the sake of showing FISV Exec Team that they are making change and managing to bottom line. Loss of domain knowledge and continuity with Client Service.

    Advice to Senior ManagementTake better care of your employees - they are your greatest asset.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    A good start

    Anonymous Employee (Current Employee)

    ProsA good place to start a career. You will get thrown in and on a lot of varied projects and pick up a lot of skills you won't learn in school. I've always came out learning more after every project. In a year I have worked with services, web, windows form and all kinds of other projects. It is really good when you are figuring out what projects you will like and what you want to work on. I may have a lot of negatives for the project management side but I like my coworkers and I like my manager.

    ConsThere are a lot of corporate hoops to go through. Anything past your manager just seems to get in your way. You can get overloaded with work if you don't know how to manage the corporate pipeline. If you can't estimate your time well you can get bogged down. If they even think you might not be busy you can end up with too much work.

    Advice to Senior ManagementWaterfall style is abysmal. Especially when you throw in customer commitments at any and every opportunity. You need to have a more flexible/agile approach or not push so hard to hit estimates that get blown up when requirements get changed/rushed at the end of project with a commitment nobody has heard about.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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