Forever 21

  www.forever21.com
  www.forever21.com

Forever 21 Reviews

Updated December 18, 2014
Updated December 18, 2014
1,525 Reviews
2.4
1,525 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
629 Ratings

Review Highlights

Pros
  • Its a very fast paced business so the store made money and so there was always hours (in 95 reviews)

  • The company is very fashion forward, and prices are very affordable (in 52 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Highlights

435 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Wouldn't go back there sadly :/

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - Sales Associate in Elmhurst, NY
    Former Employee - Sales Associate in Elmhurst, NY

    I worked at Forever 21

    Pros

    Flexible hours. Understanding management to an extent.

    Cons

    Unorganized. Very hectic. Lot of unclearness. Very small employee discount. Music irritated me.

    Doesn't Recommend
  2.  

    Very disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Zone Lead in Tucson, AZ
    Former Employee - Zone Lead in Tucson, AZ

    I worked at Forever 21 full-time (more than an year)

    Pros

    Fun working with all the cute clothes

    Cons

    It was very hard to keep everything looking nice

    Advice to ManagementAdvice

    More organizational skills needed and more fun and energy for the work team

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Overworked for little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    if you're a people person then you'll have fun here

    Cons

    managers treat you like a slave and expects too much out of you. Very judge mental and hipocritical

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Okay

    • Comp & Benefits
    Former Employee - Sales Associate/Cashier
    Former Employee - Sales Associate/Cashier

    I worked at Forever 21 full-time (less than an year)

    Pros

    -it is a job
    -not hard at all

    Cons

    -managers sometimes have big ego
    -hire too many people and have few hours
    -disorganized

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Elmhurst, NY
    Current Employee - Sales Associate in Elmhurst, NY

    I have been working at Forever 21 part-time (less than an year)

    Pros

    They can work with changing schedule, sometimes.

    Cons

    Favoritism, work ethic is bad, not so organized, and low income.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Company treats employees horribly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser in Marlborough, MA
    Former Employee - Visual Merchandiser in Marlborough, MA

    I worked at Forever 21 part-time (more than 3 years)

    Pros

    Fun staff, friendly atmosphere, freedom to do potluck during floorset, if you apply yourself you can learn a ton about working retail.

    Cons

    I worked on average 45+ hours a week, but was still kept as part time. The company does everything it can to keep people under part time without benefits, and doesn't like to give raises or bonuses, even when you're promoted. Also, due to the return policy customers can get unruly and aggressive. If other people aren't doing their job properly, yours becomes harder and you have to pick up the slack.

    Advice to ManagementAdvice

    Communicate properly with your staff about expectations and punishments. I've noticed that fitting room attendants and stock people tend to get really lazy, and don't get reprimanded.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Typical retail manager schedule. Company stresses sense of urgency to increase profit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Atlanta, GA
    Current Employee - Assistant Manager in Atlanta, GA

    I have been working at Forever 21

    Pros

    If you love fashion, its a trendy environment that updates its selection constantly.

    Cons

    The company expects sense of urgency to increase sales' but in contrast they do not hold their end as an employer to be as urgent when it comes to reciprocating promises to employees such as raises, bonus pay, and transfers. Instead of promoting from within, they often keep people in the same positions for years from what I've seen.

    Advice to ManagementAdvice

    Value and mentor/strengthen loyal employees that you have. Implement programs to encourage promoting within. Rotate the management schedule every 3 weeks or so, so one may have an actual weekend day/or days off. Offer some sort of incentive within individual stores to the staff. They work hard, acknowledge their contribution.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Blah...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    There are no pros. This company has a lot to do to get better.

    Cons

    low pay
    outdated systems
    HR never available to help

    Advice to ManagementAdvice

    Advice to owners...please act like a corporation and not the private ma and pop shop you're not!

    Doesn't Recommend
    Neutral Outlook
  10.  

    Shows little to no value in its employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Irvine, CA
    Former Employee - Sales Associate in Irvine, CA

    I worked at Forever 21 part-time (less than an year)

    Pros

    It is a place to gain experience. There is some room for advancement. Get to see new items. Good amount of part-time hours given. Employee discount and sales. Lenient dress code (allowed tattoos, hair color, makeup). Young and friendly coworkes. Fun environment if you're into fashion.

    Cons

    Small employee discount. Expect to work late nights and every weekend. Poor flexibility on requesting days off. Customer complaints (mostly about return policy). Little training. Large employee turnover. Poor value/trust in employees (denied overtime pay and high anti-theft measures). Poor higher corporate management.

    Advice to ManagementAdvice

    The employee turnover rate is high for a reason. You are always hiring new young people because employees learn they can get treated better elsewhere and quit. Invest in training and showing your employees that they are worth something to the company. That means encouaging advancement and positive reinforcement, not accusing employees of stealing everyday, and not trying to cut corners with overtime compensation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Paid minimum wage to cater to spoiled brats and spend hours after close cleaning up their mess.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Forever 21 part-time (more than an year)

    Pros

    Get firsthand look at arriving new stock and a chance to shop through the clothes without a time limit.

    Cons

    Crappy 10% discount
    Rude customers
    Terrible hours
    Not really worth the wage

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Forever 21? Share Your Experiences

Forever 21

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.