Forever 21 Reviews

Updated March 31, 2015
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2.0
488 Reviews
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
720 Ratings

488 Employee Reviews

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  1. Its alright not very organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Houston, TX
    Current Employee - Assistant Manager in Houston, TX

    I have been working at Forever 21

    Pros

    Discounts, look at cute clothes, all day, full time and it has room for growth

    Cons

    Long hours, they work you to death, very slow hiring process and they expect so much with no payroll

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Not what I expected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Manchester, CT
    Current Employee - Sales Associate/Cashier in Manchester, CT

    I have been working at Forever 21 part-time (less than a year)

    Pros

    Honestly I cant think of much for pros but they do set up reward systems for employees that go above and beyond.

    Cons

    -Late hours
    -Messy store
    -Rude manager
    -unfriendly environment
    -Little room for growth

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. The only thing that made it tolerable were my coworker

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Forever 21

    Pros

    They pay was good
    Coworkers were nice

    Cons

    Toxic environment
    Always messy
    Management was awful
    Unorganized
    No one ever cared about anything

    Doesn't Recommend
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  5. Ridiculous , absolutely disorganized and poor communication within management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Forever 21 part-time (less than a year)

    Pros

    You meet cool and friendly coworkers. 10% discount for employees

    Cons

    short breaks, disorganized, so many employees yet workers would be frustrated because their alone in a section, not much training for new hires, closing can be up to 5AM sometimes. That's ABSURD if you were scheduled from 4pm-closing...Good luck.

    Advice to ManagementAdvice

    Schedule it so that their are 2-3 people in each section at a time, it's a popular store in a popular area. Leaving one employee in a section by themselves is absolutely ridiculous

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Customers tend to be very mean.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Pros

    Work with people.
    10% off
    Lots of clothing

    Cons

    Low pay
    Long hours
    To much mess

    Doesn't Recommend
    Neutral Outlook
  7. Ehh..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Pros

    Diverse work culture and employees

    Cons

    Lack of professionalism amongst co-workers and management

    Doesn't Recommend
  8. Management was not very friendly, more concerned about making profit than keeping employees satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Columbus, OH
    Former Employee - Sales Associate in Columbus, OH

    I worked at Forever 21 part-time (less than a year)

    Pros

    Helping customers pick out garments or complete outfits, helping with new visual layouts

    Cons

    10% discount is very minimal, managers were disrespectful at times, slightly unorganized/inefficient scheduling, minimum wage

    Advice to ManagementAdvice

    Stress to managers the importance of retaining and motivating employees,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Not worth the time!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Floor Associate in New York, NY
    Former Employee - Sales Floor Associate in New York, NY

    I worked at Forever 21 full-time (more than a year)

    Pros

    Its in time square so you may run into some pretty cool people. But as far as the job goes, none.

    Cons

    only 10% discount, managers show favoritism. unprofessional, disorganized, dysfunctional.

    Advice to ManagementAdvice

    Management needs to let go of their ego and listen to one another, as well as the floor staff. Stop treating other staff members like crap. When employees step into HR don't act like its a burden to do your job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. There are better opportunities for a first job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA

    I worked at Forever 21 part-time (more than 3 years)

    Pros

    Dress code promotes individuality, flexible scheduling with other jobs or school (unless during holidays), good customer service experience, makes you empathize with every sales associate you've ever wronged! I don't know how I lasted so long, I was good at my job but I didn't enjoy it much. It's a flexible job to have on the side while you're going to school, but I would never recommend anyone to apply here.

    Cons

    Extremely poor salary with little chance of raise/upward mobility, impossible sales goals, constant cleaning and little gratitude. I worked there for quite a while and had a handful of different managers, some more appreciative than others. It really depends, so I won't generalize and say all managers are no good. The worst part of the job, which actually IS generally true, is being treated like you're invisible by hundreds of mall-goers every day. People either believe you're there as a personal shopper and have time to help them out as long as they need, or people totally fail to acknowledge you completely when you greet them or engage it anyway. It really gets depressing. On top of that, if you're closing you should expect to clock out anywhere between 10pm - 11:30 on average, which is frustrating on the weekends.

    Advice to ManagementAdvice

    We deserve higher wages. Stop pushing impossible monetary goals and focus on a company culture and sense of community. Managers would always try to give us these little sales goal contests but most of the time our spirits were so broken we wouldn't even bother. Turn-over rates are high and it's because sales associates don't get what they deserve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    A great brand with a huge amount of bottle necking at the top & old leaders who have too much say.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Leadership At HQ in Los Angeles, CA
    Former Employee - Senior Leadership At HQ in Los Angeles, CA

    I worked at Forever 21 full-time (more than a year)

    Pros

    solid brand, although not making their numbers.
    brand recognition.
    fun people that have passion in certain areas of the company, but you'll never see the CEO - its like he is a ghost.

    Cons

    Where do we begin..... to many to name.

    Advice to ManagementAdvice

    Move yourself into REALITY, and remove old leaders who should have been gone years ago - they DONT GET IT.
    The way you ran a company in the 80-90's, doesnt work in todays world. People want to be heard, developed, and rewarded for hard work. Get a clue around people and the upcoming work force.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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