Forever 21 Reviews

Updated August 27, 2015
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
261 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

623 Employee Reviews

Sort: Popular Rating Date
  1. The succubus you cannot trust

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Forever 21 (More than 8 years)

    Pros

    Getting the opportunity to engage with peers, customers and teenagers.

    Cons

    Atlanta District manager faye garrett

    Advice to Management

    Continue to look for new opportunities levels the playing field. Unfortunately forever 21 does not wish to know who you are and what you can do.


  2. Stressful and unorganized

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead in Chico, CA
    Former Employee - Lead in Chico, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Forever 21 part-time (More than 5 years)

    Pros

    Learn new trends, merchandising is fun, new product constantly, ok starting job, possibility of transferring to other store, 10% discount

    Cons

    Management unorganized, stress high, pay sucks, training barely exists, priorities are mixed, there is no care in this company, hard to get a raise, don't want to give full time once they do high chance it will go away

    Advice to Management

    Need to organize your priorities. Management organization, Training and lp is a big one that gets neglected. Help your stores on that.


  3. Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Forever 21 part-time

    Pros

    Entry level, no requirements, easy work, hires anyone, fast pace, team oriented, orientation done in groups, easy to make friends

    Cons

    Low pay, demanding, not flexible, long hours, terrible employee discount, no fast access to restroom/water, not personable, unorganized

    Advice to Management

    Needs more one on one guidance instead of neglecting employees, do fair share of work, back up store policys


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Run!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate in Los Angeles, CA
    Former Employee - Corporate in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    Pros

    Room for growth, fast paced, great new corporate office, cheap lunches, Starbucks in office, great healthcare plans, some really awesome people

    Cons

    Awful pay, weak leadership, lack of communication, disorganized, terrible approval system, a place that often makes you laugh because it's such a joke

    Advice to Management

    Just bring in an outside consulting agency to rebuild the entire corporate structure top to bottom. This place is ran like a circus. Let go of some of the control and trust in the people you hired.


  6. No Benefits and Shady Practices

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tyson's Corner, Fairfax, VA
    Former Employee - Sales Associate in Tyson's Corner, Fairfax, VA
    Recommends
    Neutral Outlook

    Pros

    The sales associates are generally friendly and we got a long well. Didn't actually have to do much work.

    Cons

    No benefits despite working full-time. Hours were cut to nearly part-time for no explained reasons. Little to do during shifts with no managing from the manager

    Advice to Management

    Don't be afraid to give sales associates things to do.


  7. Helpful (1)

    Tense, rushed atmosphere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Mays Landing, NJ
    Former Employee - Sales Associate/Cashier in Mays Landing, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forever 21 part-time (Less than a year)

    Pros

    Co-workers were friendly, trendy clothing

    Cons

    Rushed to do stuff, huge amount of go-backs, understaffed, too much work, rude customers, uncaring managers, never relaxed, uppity employees, like the visual merchandisers, always pressure to clean the store, kept hours after store closed, expected to put every single item back in it's correct position, overwork, cutting hours,

    Advice to Management

    Treat your employees better. Yelling or being negative doesn't put go backs away quicker.


  8. Forever21

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Forever 21 part-time

    Pros

    The good thing was that it was always busy so you time flies.

    Cons

    Dealing with rude customers is sometimes the most annoying thing honestly

    Advice to Management

    Please be more organized.


  9. sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    fast pace, fun environment,and always busy

    Cons

    the pay and hours are cut off and not the best


  10. Sales Associate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21 part-time

    Pros

    great staff, fast paced, learned a lot about the fashion industry

    Cons

    long hours, customers are hard to deal with, not appreciated much

    Advice to Management

    be more professional


  11. SORTER been here 3 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sale Associate in New York, NY
    Current Employee - Sale Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Forever 21 full-time (More than 3 years)

    Pros

    They're not as strict as other retail companies are, and calling out isn't a big deal

    Cons

    Your raise after a yr will be 20 cent if your lucky...I've been here for 3 yrs ..oh also THEY FORGET TO GIVE YOU A RAISE I WAS SUPPOSE TO HAVE MINES ,TWO YRS AGO. It always messy



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