Forever 21 Reviews

Updated July 29, 2015
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
247 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

596 Employee Reviews

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  1. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Forever 21 full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Company changing ways to be more customer oriented Quick development at a store level. Lots of associates who work hard can have & had opportunity to promote

    Cons

    Availability to work all holidays including Thanksgiving, Christmas Eve... Company cutting costs by reducing payroll allowed for stores causing more work load for everyone, while the company is building more locations across the country and internationally Hard work/life balance Employee incentives and benefits lacking (only a 10% employee discount) Under paid for work load expectations Most career development stops at a store level, very difficult to be considered for corporate position

    Advice to Management

    Provide more incentives to store level employees. Most company wide contests award prizes to only Store and District Managers with unrealistic contest expectations.


  2. Sales associate/cashier/visual associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21 part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You meet a lot of cool young people. Survive a year here and other places would love to take you!

    Cons

    Haven't gotten my raise for 9 months. They claim there's been a freeze and I gotten my evaluation months ago. Management is always constantly changing and don't really work well together. They expect way more out of you and don't appreciate it. Managers can be shady/immature.

    Advice to Management

    Sometimes they make inappropriate comments and can be very unprofessional. Lead by example and stop having big egos, its retail.


  3. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Jose, CA
    Former Employee - Sales Associate in San Jose, CA

    I worked at Forever 21 part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Coworkers are usually very nice, you can wear almost whatever you want, you can get a lot of hours, HIGH chance of getting hired, no previous job experience needed.

    Cons

    Not a good place to work for full time students, managers do not listen but are nice, closers get out at midnight or later, floor set, rude and entitled customers, endless go backs, sometimes lazy coworkers, 6 month transfer policy, hard to move up in the company, no more cashier or head cashier titles, everyone other than visuals and managers are sales associates, visuals are catty.

    Advice to Management

    Listen to your employees as many are students and have a full time schedule there are well.


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  5. Helpful (1)

    Not the best, not the worst but certainly not good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Fitting Room/Cashier/Stock in McAllen, TX
    Current Employee - Sales Associate/Fitting Room/Cashier/Stock in McAllen, TX

    I have been working at Forever 21 part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    First pick at clothing, able to learn how to handle different types of customers, freedom during lunch to go where you want, okay pay for cashiers, learn how to be a do visual merchandiser duties which was cool. A new change in the company has cause them to do away with "titles" so people are no longer called cashiers, sales associates, managers, or visual merchandisers. With that you are able to switch between roles. You carry on all the duties of the former titles which grants you more experience but with no titles comes no authority and with that there are lots of cons.

    Cons

    Low pay, difference in pay between cashiers and sales associates, no titles so your work load is extremely heavy as you are expected to do a lot of things at once and take care of them right away, corrupt managers, a history of stealing money from employees and editing hours to make it seem like we worked less hours than we did, you will get scolded for not assisting every single customer even though managers give you a lot to do within your shift. Turnover rate is terrible. New employees every single month who don't know what they are doing so you are left to do what they did wrong arena make it right. Long overnight shifts from 10pm to 7am. You cannot leave until they say you can. Even if you are scheduled to leave at a certain time they will sometimes keep you 2-4 hours later than scheduled. Very little hours so paycheck is even lower, no full time options, everyone is part time so you get no benefits, they hire a mass amount of people every few months even though we do not have the pay roll to support everyone, you are always under a high pressure/high stress situation, customers are rude to you and expect everything done when they want it done, you cannot leave the fitting rooms to help customers which results in upset customers, clothing is never organized, managers treat you like you are slave workers honestly. A lot of drama all the time.

    Advice to Management

    Please, if you want to keep your good employees then praise them for the hard work they put in and stop being lax on the lazy employees who do the bare minimum. Do not edit hours to pay employees less. Please treat your employees like you need them because you truly do. Do not publicly humiliate your employees when they do something wrong, you have an office for a reason so that you can talk to them privately.


  6. It was ok.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21 part-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The managers are sweet hearts! Every employee loved them and they did everything in their power to help us when we needed it (which rarely was needed because they explained everything so well the 1st time.)

    Cons

    When the store continuously misses the sales goals, they do not hesitate to cut hours. It got so bad, that my bi-weekly checks were just $40. Uh no.

    Advice to Management

    STOP STRESSING YOURSELVES OUT.


  7. Multi task and always on the go

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Manager in San Jose, CA
    Current Employee - Merchandise Manager in San Jose, CA

    I have been working at Forever 21 full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Love the ability to be creative and watch it sale

    Cons

    Management can be a huge challenge when they don't want to work together .

    Advice to Management

    Review management and make sure everyone is doing their assigned task to prevent from having someone else pull their weight .


  8. Forever 21 Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Bellevue, WA
    Current Employee - Sales Associate in Bellevue, WA

    I have been working at Forever 21 part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good initial employee empowerment/encouragement, good communication (clear expectations each day, results are discussed and compared to initial goals at the end of each shift/day)

    Cons

    Unprofessional management has zero respect for sales associates, regularly bullying them, in my personal experience. Inexperienced sales associates are hired, who don't know anything about retail or customer service, and don't care to. This lack of experience/respect for customers are evident in reviews on yelp, google, etc.

    Advice to Management

    Treat employees like the important assets they are, remember that you're in a professional environment.


  9. Extremely Ridiculous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21 part-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Always fashion forward, get to help customers, learn basic working skills, make friends with sales associates, etc.

    Cons

    Pay is ridiculous. You can't get a raise until after a year of working and it's only 50 cents if you get a hundred on a review. No matter how hard you work, managers never seem to appreciate you enough and even ask you to come in on your days off/stay later even if you've already been there for 8 hours/etc. Basically the only option for moving up in management is if someone quits/if the managers favor you. Our CEO makes 6.1 billion per year and doesn't give employee benefits, let alone more job opportunities, or fair salary for all the stuff we go through. This includes straightening the store, doing go-backs, dealing with frustrating customers, and having managers tell us what to do/give us impossible tasks while they do nothing because they simply have the authority to do so. Management just writes you up without even asking questions from what they hear, even if there's no evidence. Managers can be selfish and put themselves in cliques where you rarely even see them throughout the day because they're stuck in the break room/ or on the phone with corporate. Also, they will make you stay at late as possible until they're satisfied with the way the store looks. 12am sometimes. Being a sales associate can sometimes feel like being a slave. Shifts can go from being forced to work up to 5 days a week to 2 days a week.

    Advice to Management

    There needs to be a better system. You can't just work your way up as one and then make the assumption that you can boss people around with no benefit, or even recognition. We work our BUTTS off to make you guys look good and it never seems to be enough. If I was in management the last thing I would do is make a sales associate feel lesser than/ smaller or not help out instead of offering a task and just leaving the store whenever they feel is necessary. Drama is also a large factor and a bunch of women in their mid-20's acting like they're in high school isn't a fair example to look up to.


  10. Good starter job but..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in SeaTac, WA
    Former Employee - Sales Associate in SeaTac, WA

    I worked at Forever 21 part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Get costumer service skills and a good feel for what retail entitles. Also get to connect with some really cool people!

    Cons

    It's a lot of work feels like every time you pick a piece of clothing up it manages to be on the floor again. It's hard to maintain the floor when the costumers move around a throw things everywhere. There were times during closing we didn't leave until 1 am

    Advice to Management

    Really train your employees to work fast but efficient because if they don't there's a lot of work for the closers


  11. Sales asociate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The clothes, accessories, makeup and shoes

    Cons

    Not enough hours, bad pay, crappy discount, Favoritism, drama, laziness from young coworkers, lack of communication between managers, ill mannered customers

    Advice to Management

    Have better communication and stop playing favorites



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