Forever 21

  www.forever21.com
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Forever 21 Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

2.4 1,252 reviews

27% Approve of the CEO

Forever 21 Co-Founder and CEO Do Won Chang

Do Won Chang

(520 ratings)

22% of employees recommend this company to a friend

Review Highlights

Pros
  • Fun clothes, some delightful people, super-fast-paced; your days just fly by (in 77 reviews)

  • Forever 21 is a fashion forward company (in 47 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 75 reviews)

  • Expect long hours with little regard to your personal life (in 65 reviews)

More Highlights
364 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Forever 21 is a sinking ship.

    Visual Merchandiser (Current Employee)

    ProsWith a good team around you, it is a great place to learn all about the retail industry. Perfect place to gain experience. Also, seeing all of the merchandise first is fantastic, though a con to your paycheck.

    ConsThe company does not care about its employees at all. They are cutting benefits, hours, and docking pay left and right. At times, it feels like a factory farm, with the employees being worked until they simply can't anymore. I used to love my job, but now I am just waiting for them to take more away from me.

    Advice to Senior ManagementTreating your employees better would bring you bigger profit in the long run.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Rude Customers/Staff

    Sales Associate (Current Employee) Dallas, TX

    ProsSome of the co workers were friendly

    ConsCustomers can be very rude and the management is equally rude. You are only granted one 30 minute break no matter how long you've been working and it is hard on your feet.

    Advice to Senior ManagementWork on organizing the store better and improving management of store.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    No hours!

    Sales Associate (Former Employee) Holyoke, MA

    ProsYou got discounts on clothing and met new people.

    ConsNot enough hours! They gave me about 10 hours a week.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    good for people still in school

    Anonymous Employee (Former Employee)

    Prosunlimted fashionable clothing, meeting many guest, being yourself and dressing up

    Constoo much favoritism , take so long to move up with the company unless you are liked

    Advice to Senior Managementnotice the hard work your employees do a little more

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Treated Poorly From The Very Beginning

    Sales Associate (Current Employee) Orlando, FL

    ProsAlways being around cute, trendy clothes
    Nice coworkers
    Getting to listen to good music when you work

    ConsFrom the very beginning, my managers treated me very poorly. I hardly got any training, yet was literally expected to know everything and I got yelled at for nearly everything, even hanging clothes up the wrong way. I would be the only one working in my zone and I was always yelled at to "Clean faster! Do this! Do that! You need to pick up the pace, we wanna LEAVE!" and they didn't realize that I'm only one person and can only do so much with no help. Would only get one break , sometimes no breaks at all, and my managers always scheduled me for closing shifts and made me stay way later than I was supposed to. Honestly, I would quit if I didn't need the money.

    Advice to Senior ManagementTREAT YOUR EMPLOYEES WITH RESPECT. We're PEOPLE, not SLAVES.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Assistant Store Manager

    Assistant Store Manager (Former Employee) Kansas City, MO

    ProsFashion forward company.
    Youthful, fun employees.
    Newer stores are very spacious and well- built.
    "Exchange policy" is very strict, leaves less room for error/ argument.

    ConsExpected to hire 30 people at a time during holidays, impossible to find quality in that quantity.
    Payroll matrix unreasonable, doesn't account for the size of store.
    Unrealistic expectations for standards based on payroll given, size of store, volume or store and amount of merchandise.
    Low quality leads to many attempted returns and exchanges.

    Advice to Senior ManagementSpend more time in the stores, on the sales floor, one day each week in the field could teach you a lot.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Amazing place to shop, terrible place to work

    XXI Sales Associate (Former Employee) Aventura, FL

    ProsThe discount is okay, the fact that they don't mind hairstyles and let you pretty much wear what you want within reason of course. Fast pace

    ConsAs soon as I started there, employees were already telling me how much I wont enjoy it down the line and how management will basically do everything in their power to keep you working on a sick day. They messed up my schedule 2 weeks in a row and wouldn't let me leave on the day I wasn't even supposed to be working! I fell ill and managers basically gave me the run-around as far as who to talk to. They literally said " we have a line and cant deal with you right now". I went to the back room to go "sit and try and feel better" as they suggested, a manager walked in and said " are you ok?" I replied, " no i dont feel too well" and he only replied " oh.. oh well then." Just because jobs are scarce does NOT give them the right to treat workers like crapola. Needless to say, I quit the next day.

    Advice to Senior Managementbe more considerate when speaking to employees, get organized

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Fun job at times, but definitely not worth what you get paid.

    Head Cashier (Current Employee)

    ProsThey're almost always hiring and getting the job is pretty easy.
    Managers do what they can to give you the days off that you want.
    The dress code is basically non-existent so you can wear whatever you want.
    Hours vary, but if you ask for more you'll usually get more.
    If you stay with the company, moving up is pretty easy.
    Full time employees get benefits as well as bonuses which come every quarter.

    ConsFor the amount of work you do, the pay is awful. The return policy makes customer service a nightmare and the store is almost always trashed. If you're a closer, you don't leave until the store is spotless, and during holiday that can take over three hours past mall close.
    Turn-over is high for associates as well as management (store management and upper), so it sometimes feels like no one knows what they're talking about.
    You're on your feet, running around the store, all day which really takes it's toll, especially when breaks are only 10 minutes (meal break is 30).
    The employee discount is awful. You really feel under appreciated for the amount of work you do.

    Advice to Senior ManagementTrain your DMs and store managers better! Get more input from your lower level employees - sales associates have a lot to say! Understand the grief cashiers get from such a horrible return policy and please PAY MORE! We are overworked and underpaid. And for the sake of all employees AND customers, stop forcing stores to have their music up so loud!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Stressful

    Visual Merchandiser (Former Employee) San Antonio, TX

    ProsLearning retail. Learning visuals. Getting cheap trendy fashion. Meeting people.

    ConsGossip, poor management , no future in moving up, unrealistic expectations of visuals, long hours.

    Advice to Senior ManagementGet managers who have real experience in visual merchandising. Do as you say. Listen to your employees .

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Good learning experience, but no growth or support.

    Visual Merchandiser (Former Employee)

    ProsCreativity, style, fashion forward, cute affordable clothing. Really fun merchandising techniques. Lots of creative freedom. Cute clothes to work with.

    ConsManagement is terrible. Immature and disrespectful. Unprofessional.
    High turnover rates. Was at my store for 5 years. Longer than any other person there.
    The company itself does not want you to grow.
    Work with a bunch of young kids who really just want their 8.50/hour paycheck. No incentives.
    Spend hours upon hours on floorsets that were destroyed by customers & not kept up by employees. Stores were always sent way too much shipment on everything and were constantly told to put more and more out til store was messy and unshoppable.
    Because of the amount of skus & size of store, it was hard to find items for customers...basically impossible to customer service, because even employees don't know where to find what customer is looking for!
    Was asked to work any time from 1am to 10 pm with less than 24 hour notice.
    All in all job was a joke.

    Advice to Senior ManagementSupport the people that work hard. Train your employees! Make them WANT to do better. Promote from within...experience is good!

    No, I would not recommend this company to a friend

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