Forever 21 Reviews

Updated August 25, 2014
Updated August 25, 2014
1,311 Reviews

2.4
1,311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won Chang
Do Won Chang
549 Ratings

Review Highlights

Pros
  • Fun clothes, some delightful people, super-fast-paced; your days just fly by (in 77 reviews)

  • Forever 21 is a fashion forward company (in 47 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 75 reviews)

  • Expect long hours with little regard to your personal life (in 65 reviews)

More Highlights

385 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It is a fun place to work with little room for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    I worked at Forever 21 full-time for more than a year

    Pros

    Freedom to wear what you want, good hours, no weekends for visuals except during floor-set

    Cons

    No room for growth within the company, no recognition of hard work, associates don't last very long

    Advice to ManagementAdvice

    Recognize hard working employees and they might stay around longer

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Two years felt like Forever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Miami, FL
    Current Employee - Sales Associate in Miami, FL

    I have been working at Forever 21 part-time for more than a year

    Pros

    You get to view the clothes before they reach the floor, you stay fashion forward, co-workers are like a second family, and the hourly rate is great for entry level. They work well with school schedules and the music is slowly transforming to bearable.

    Cons

    Little to no room to grow in the company. Managers sell you hopes and dreams of moving up but if you're not one of their favorites, it's not happening. You're literally cleaning after people all day, the discount is terrible. No benefits, the owner would rather make everyone part time than give us benefits. Closing shifts, I have left as late as 4 am and we are usually understaffed.

    Advice to ManagementAdvice

    There should be more full time positions available to employees. Part time employees should be eligible for benefits or allowed to work more than 25 hours. For someone with bills, that is truly nothing. The discount should be at least 30%, 10% is literally taking the tax off.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great for people who started when the company first started

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Elizabeth, NJ
    Former Employee - Visual Merchandiser in Elizabeth, NJ

    I worked at Forever 21 full-time for more than a year

    Pros

    Very little, just a promise of a bonus but that it not certain.

    Cons

    Impossible to get promoted passed a vVsual Manager into a field position.

    Advice to ManagementAdvice

    Create new jobs for Visuals besides becoming a Visual Manager.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Retail is not a professional job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Champaign, IL
    Current Employee - Sales Associate in Champaign, IL

    I have been working at Forever 21 part-time for less than a year

    Pros

    The only pros to the job were a couple friendships made.

    Cons

    The management most definitely does not care about other employees or other things they have going on in their lives. Most employees, as well as customers, are extremely fake and rude. Not worth the 10% discount for employees.

    Advice to ManagementAdvice

    Well, to start with, how about be less demanding and more understanding. You are running a retail business; nothing about clothing is too serious to hold over your employees mental states or problems. You will also need to hire about 30 more people in order to keep up with what you demand regularly. Also, how about basing your attitude with fellow employees on their ability to work, not how much you like them as a person? I could say more but I'm afraid it might get nasty.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Too much for too little

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Forever 21 part-time for less than a year

    Pros

    Cute cheap clothes, friendly associates, and good music

    Cons

    Closing is very hard to do way too much work for only getting paid a quarter more than minimum wage. Discount is only 10% I get that the clothes are cheap but at least give up 20 for all the work that we do.

    Advice to ManagementAdvice

    The managers are really nice from what I seen so far

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Friendly people but unbelievably disorganized.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Oklahoma City, OK
    Current Employee - Sales Associate in Oklahoma City, OK

    I have been working at Forever 21 part-time for less than a year

    Pros

    The sales associates and cashiers I work with are very nice and friendly, not much drama. Managers will drop everything to come help you. Most everyone has a professional attitude.

    Cons

    I've never worked somewhere that's so disorganized. I would be told to show up one time only to be told I wasn't supposed to work then and I was scheduled for another time. For instance the posted schedule said I was supposed to work 11-4 and the schedule the manager carried said 3-11. Poor communication. They don't keep track of their employees well. More than once I've just taken a break on my own time and walked out because no one had told me to go. 30 minutes later I would come back and no one would notice I had left or even ask if I ever had a break. I had been hired before the store ever opened, so the whole store had to be set up the week before opening. The hours were crazy, some people would work 10 hours overnight and be asked if they wanted to stay longer. The work schedule is ridiculous. Rather than having set times for shifts, they have people coming in at 7 am, 9 am, 11 am, noon, 3 pm, 5 pm, 6 pm and all getting off work at different times. There's no such thing as an opening shift, a mid shift, or a closing shift because there are people in and out all day long. They are not good at scheduling people around the times they requested off and more often than not have to make adjustments. The schedule is supposed to be done 2 weeks in advance, our schedule hasn't been coming out until the day before we work. We get written up if we are scheduled more than 40 hours and don't inform them we are scheduled more than 40 hours. I'm typing this on my way there now at a time I wasn't originally scheduled. The discount is only 10% because the clothes are already so cheap. I plan on job searching next week and giving them little notice upon quitting. I can honestly say I dread going to work and would not recommend anyone to work here.

    Advice to ManagementAdvice

    COMMUNICATE.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Horrible!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21 part-time for less than a year

    Pros

    -10% discount
    -Nice employees
    -Busy (more hours mean more money)
    -Friendly customers (sometimes, not always)

    Cons

    -Immature managers who throw temper tantrums when you say you can't do closing shifts
    -Managers with a dictator-like attitude
    -Constant racks of go backs being sent making the task impossible to finish
    -Irritating customers

    No opinion of CEO
  9.  

    Young Environment, Careless Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Jacksonville, FL
    Current Employee - Sales Associate in Jacksonville, FL

    I have been working at Forever 21 part-time for less than a year

    Pros

    The coworkers are pretty awesome, everyone is young, pretty cool and fun to work with. In bigger stores different "cliques" can sort of happen but overall everyone gets along like a family.
    The music is cool too at first but gets annoying as it's played repeatedly on a CD
    Usually the managers are fun too since they're all our age
    Helping the customers pick out outfits can be really fun
    Breaks are well scheduled and maintained
    All sales associates get pretty consistent hours (up to 5 days a week, any more is not allowed)

    Cons

    The company doesn't give a crap about the employees AT ALL
    8.00 salary is low compared to other retail stores
    10% discount is a complete joke and just proof that the company doesn't value employees
    Long closing hours on busy days/holidays
    Customers complain about anything and everything, some are disgusting and literally defecate or urinate on clothing/in fitting rooms and trash the store
    Total lack of communication between management and employees b/c managers think they are always right
    There are no "full-time" positions in any stores

    Advice to ManagementAdvice

    Hire mature managers. Younger ones get catty and superior
    Start CARING about all the sales associates too because everyone just keeps quitting

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    War inside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  Fairfield, CA
    Former Employee - Sales Associate/Cashier in Fairfield, CA

    I worked at Forever 21 full-time for less than a year

    Pros

    The clothes were really cute. Met a lot of new people working there. Funny coworkers that helped time go by faster. When it was really busy, the hours would go by quick.

    Cons

    Managers vs managers. Coworkers vs coworkers. Managers vs coworkers. We had a meeting before black friday and it felt more like the bad girls club rather than an actual store and company. High expectations.

    Advice to ManagementAdvice

    GET A NEW MANAGEMENT TEAM.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Not enough pay!

    Former Employee - Sales Associate  in  Plano, TX
    Former Employee - Sales Associate in Plano, TX

    I worked at Forever 21 part-time for less than a year

    Pros

    The only pro is being surrounded by cute clothes.

    Cons

    Too little pay for the amount of time you spend folding clothes and dealing with rude customers. Not to mention the horrible F21 soundtrack that you'll have memorized by the end of your 3rd day.

    Advice to ManagementAdvice

    Better direction would've been nice.

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