Forever 21
2.4 of 5 1,218 reviews
www.forever21.com Los Angeles, CA 5000+ Employees

Forever 21 Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

2.4 1,218 reviews

                             

27% Approve of the CEO

Forever 21 Co-Founder and CEO Do Won Chang

Do Won Chang

(504 ratings)

22% of employees recommend this company to a friend
353 Employee Reviews Back to all reviews
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    An okay place to work, if youre okay with no hours

    XXI Sales Associate (Current Employee)
    Destin, FL

    Pros-good music
    -decent breaks
    -being able to look at the merchandise is fun while you're working
    -no experience needed to work

    Cons-terrible discount (10%)
    -rather rude people to work with (gossiping, cursing, favoritism, etc.)
    -basically no hours
    -minimal pay
    -did not pay sunpass (as majority of stores do in the "mall" its in)
    -management does not specify at all regarding getting days off, 2 weeks notice or pay grade when hiring
    -almost all positions are "set"-no room for promotion

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    poor management

    Sales Associate/Cashier (Former Employee)
    Elmhurst, NY

    Prosit was a good first part-time job to obtain retail and cash handling experience.

    Conspoor management, late closing hours, messy store

    No, I would not recommend this company to a friend

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    Okay first job, since it was a big store was able to learn a lot (on my own though). Dont recommend for more than 1 year

    Sales Associate (Current Employee)

    ProsLove a lot of my coworkers and grateful they're there to make working bearable. I like their flexibility with schedules. SOME of the managers are easy to talk to and understandable if a family issue causes you to miss a day from work.

    ConsManagement shows a lot of favoritism. Some coworkers who don't even put in as much effort as others get promoted for kissing up. When one of my managers was going through a break up, she was taking her anger out on the employees and acting unprofessional, now that she's with another guy, she's nice again. The pay isn't really worth the amount of work they make you do. When you start out, there's barely any training, they expect you to know exactly what to do with just a very brief explanation. You have to deal with many ride customers and countless shoplifters.

    Advice to Senior ManagementPlease train new employees properly, especially if it's their first job. I've been there and it was scary not really knowing what I was supposed to do, say, or know where to find things like hangers, sensors, etc. Also I know it's hard to not have favorites at work but remember to keep personal opinions/issues outside of work and be professional. A little acknowledgenment once in a while to other hardworking employees can also go a long way, and give them a boost to keep working hard.

    – I'm not optimistic about the outlook for this company

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    Okay first job.

    Sales Floor Associate (Current Employee)
    Pittsburgh, PA

    ProsThe management was very relaxed, but this also resulted in a lot of cons. I got to stay up on the latest fashion trends. The dress could was very casual, and I could wear edgy and fun outfits to work. Also, my co-workers were really friendly and fun to be around.

    ConsThere were really no perks to working there as the discount was very low. The store environment was very chaotic and sometimes, there were expectations to work over-time at the last minute to meet store needs (especially during closing time). The management and scheduling was very unreliable at the store and district levels. I definitely felt over-worked and underpaid.

    Advice to Senior ManagementMore structure and better treatment of employees. Higher and more accessible discount.

    No, I would not recommend this company to a friend

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    Paid Slavery

    Sales Associate (Current Employee)
    New York, NY

    Proscoworkers make you want to come to work
    the pay is good
    get to keep up on the latest trends

    ConsManagement is completely dis organized and lack proper communication
    Discount :10%...
    Rude Customers
    Long shifts

    Advice to Senior ManagementFirst off, stop being cheap and actually give your employees benefits. They put us as part time but give us full time hours. Begin to evaluate your managers and then you would understand why most associates are leaving the job. Communication involves everybody not just between managers. How are we(associates) supposed to know when inventory is moved and policies change when no one says anything to us. We are treated like dirt, and expected to work like robots.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Visual Merchandiser

    Visual Merchandiser (Former Employee)
    Orange, CA

    ProsDepends, usually the other visual merchandisers are really fun to work with a make a great team. Benefit for full time are pretty good. During floorsets you can be pretty creative when it comes to merchandising.

    ConsThere is a lot of favoritism, and if upper management doesn't like you, they won't bother to promote you any further. You are at the will of the store and what it needs. Some days you won't even be merchandising but being a glorified sales associate. Also hours can be everywhere and depending on management and how busy it is.

    No, I would not recommend this company to a friend

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    Not enough pay

    Head Cashier (Current Employee)
    Chicago, IL

    Pros-fashion forward
    -meet great friends
    - see all the cute clothes first

    Cons-not enough money for the jobs you do
    -high school atmosphere
    -managers play favorites
    -horrible discount

    Advice to Senior ManagementActually do your jobs without relying on others to do so. Do not pick favorites or just hire anyone.

    No, I would not recommend this company to a friend

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    Hard work, less fun

    Sales Associate (Current Employee)
    Staten Island, NY

    ProsNot many pros for company

    ConsCrazy work environment, no upper level communication, disorganized, rude customers, lack of promotions

    Advice to Senior ManagementGet it together

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not as fun as i thought it would be

    Cashier (Former Employee)

    ProsYou get a small discount on the clothes here even though its only enough to pay for taxes

    Consi thought working here would be a fun experience but after seeing how fake the culture was here and how the managers picked favorites and did not cater to males and minorities but only payed attention to employees who were females or homosexual. I was deeply saddened by the fake culture around not only the forever i worked at but the others in my area as well.

    Advice to Senior Managementtreat your employees and fair and compensate them correctly for the job they do.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    My experience working here wasn't great, I quit after 6 months.

    Sale Associate (Former Employee)
    Clackamas, OR

    Pros- Starting pay was a bit higher than minimum wage at $9.50.
    - The clothing style is the best and you see it first since you work there.

    Cons- Management chose favorites and were rude to the rest.
    - Discount was only 10% so that wasn't even worth it.
    - I kept getting scheduled during times that I asked off because of school or my other job.
    - You have to be the one to find someone to cover your shift, if no one wants to then you can't change it.
    - On my first day, they expected me to know how everything works around the store. I never for any training.

    Advice to Senior ManagementTake time to train employees and treat them fairly.

    No, I would not recommend this company to a friend

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