Forever 21 Reviews

Updated October 23, 2014
Updated October 23, 2014
1,411 Reviews
2.4
1,411 Reviews
Rating Trends

Recommend to a friend
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
586 Ratings

Review Highlights

Pros
  • Its a very fast paced business so the store made money and so there was always hours (in 90 reviews)

  • You will learn a lot of competitive skills to take elsewhere (in 22 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 88 reviews)

  • The employee discount was only 10% and sometimes customers get 10% off for an item being dirty (in 73 reviews)

More Highlights

409 Employee Reviews Back to all reviews

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  1.  

    It was a little tough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Chico, CA
    Current Employee - Cashier in Chico, CA

    I have been working at Forever 21 part-time (less than an year)

    Pros

    Good interview and great place to gain experience

    Cons

    The work load was too much and really stressful

    Doesn't Recommend
    Neutral Outlook
  2.  

    Perfect job for an Energizer Bunny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandising Manager
    Former Employee - Visual Merchandising Manager

    I worked at Forever 21 full-time (more than 5 years)

    Pros

    Every store and every district is a little different, and I have had the pleasure of working in quite a few. Across the board, there are tons of opportunities for advancement if you have the commitment and drive, sassy co-workers, opportunity to travel, the corporate team, for the most part, is fun and full of talent, great music, good pay for some members of management and you get SO much exercise walking the store everyday!

    Cons

    You will often receive e-mails [in ALL CAPS] from your DM commanding that you completely change your schedule, re-merchandise, complete 3 markdown plans and not go into overtime within a very short deadline. You will then be threatened with disciplinary action if you don't comply. As a manager, you will be called in to do these "high priority" tasks at the drop of a hat. You may have your week perfectly planned and your store in good shape, but then be asked to work a mandatory overnight shift, only 8 hours after you've completed your previous shift, because some guy at corp decided he didn't like the leggings in the entrance. There's no work/life balance, and you will need to eat, sleep and breathe F21 FOREVER! If you have no personal life, it's a great place to be, but chances are you will outgrow it. A lot people who have worked for the company for years, know "it is what it is." All you can do is hope you like your co workers, get paid well and go to happy hour.

    Advice to ManagementAdvice

    Offer bonuses to long-term sales associates, and to management in lower volume stores.
    Pay more attention to your small stores, because we can't all work in the Big Boxes. Low volume does not equal an easier job, it means being good at everything and being everywhere at once.
    Do not utilize management members to greet. If you are concerned about payroll, there are ways you can save. Paying someone $17 an hour to say Hi is not one of them.
    Allow more PTO for longterm management employees.
    10% is not a discount.
    25 cents is NOT a raise.
    Stop using so much plastic.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Sales Associate

    Former Employee - Sales Associate in Grapevine, TX
    Former Employee - Sales Associate in Grapevine, TX

    I worked at Forever 21 part-time (less than an year)

    Pros

    Management was pretty good about scheduling you only for the days you ask to work on. Team was friendly as well

    Cons

    Long hours into the night. Worked there when I had just turned 16 and there were many times I stayed until 1am closing the store out.

    Didn't let more than half of the sales associate work the cashier

    Pay sucked for the amount of work you did and discounts were only 10%

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  5.  

    resume builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21 full-time (more than an year)

    Pros

    friendly work environment/great starting point for future career

    Cons

    incompetitive salary/not so many chances to grow

  6.  

    Overworked, stressful environment, VERY late nights!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Forever 21 part-time (more than an year)

    Pros

    Love the clothes
    Love my co-workers
    Flexible hours for students

    Cons

    Highly stressful workplace
    Never enough employees to complete tasks, so we end up staying later than usual.
    Too much to do, you have to clean an entire shop by yourself. If you are a good employee they will take advantage of you and make you do twice the work, with no recognition.
    Closing shifts depend on when the store is clean enough, so many nights we would get out past midnight or 1am. This is an issue as a student.
    Some of the management is highly unprofessional.

    Advice to ManagementAdvice

    Thank your employees.
    Give the good employees a break once in a while or you are going to lose them!
    Don't take out your emotions on them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Some good but more bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at Forever 21 full-time (less than an year)

    Pros

    Experience and company name is well know worldwide. There are people with amazing potential there but are held back by others. Food on site and affordable as well as a Starbucks which helps with the long hours.

    Cons

    Compensation is not competitive along the board. Management is not very good at communicating with their Jr's, and benefits can also be better. Only a few pto days allowed per year. Turnover is really high. Lots of fake people.

    Advice to ManagementAdvice

    Step up the pay to be much more competitive in keeping your employees. Other companies pays substantially higher for entry level and up positions. Increase pto, 10 days a year is pretty sad.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA

    I have been working at Forever 21 part-time (less than an year)

    Pros

    Fun environment. Friendly co workers. Working with clothing.

    Cons

    Horrible management horrible pay. Lame hours

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    I did not like worming at forever 21

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in East Las Vegas, NV
    Former Employee - Cashier in East Las Vegas, NV

    I worked at Forever 21 part-time (less than an year)

    Pros

    Nice clothes. People there are pretty nice Fun

    Cons

    10 % discount, but not on sale items. Horrible when closing. Horrible and small and ugly break rooms if that's what you want to call it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Favoritism

    Current Employee - Sales Associate/Sorter in New York, NY
    Current Employee - Sales Associate/Sorter in New York, NY

    I have been working at Forever 21 part-time

    Pros

    you'll for sure have hours. the pay is good. fast pace environment. friendly co workers.

    Cons

    disorganized. no benefits for part time. only 10% discount which will only take the .90 cents off the clothes you purchase. favoritism with managers. no room to grow. no support given when needed. theres times youll work a 12 hour shift in a day because of the closing team. no over night staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Decent first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser
    Former Employee - Visual Merchandiser

    I worked at Forever 21 part-time (more than 3 years)

    Pros

    -Yearly reviews with raises
    -Good learning environment
    -Approachable management team

    Cons

    -Under experienced and immature team overall
    -Little training
    -General disconnect from corporate
    -Associates take little pride/ responsibility for their actions

    Advice to ManagementAdvice

    I don't think management can be blamed for the hectic environment, they are inexperienced and unqualified for the responsibilities they were given. This is a direct result of the total disconnect corporate has with its stores. Corporate seems to enjoy taking advantage of giving uneducated girls a false sense of power, overworking them, and ultimately dumping them for a 'fresh face'.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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