Forever 21 Reviews

Updated September 17, 2014
Updated September 17, 2014
1,328 Reviews
2.3
1,328 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
556 Ratings

Review Highlights

Pros
  • Fun clothes, some delightful people, super-fast-paced; your days just fly by (in 77 reviews)

  • Forever 21 is a fashion forward company (in 47 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 75 reviews)

  • Expect long hours with little regard to your personal life (in 65 reviews)

More Highlights

386 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Tolerable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  West Palm Beach, FL
    Current Employee - Sales Associate in West Palm Beach, FL

    I have been working at Forever 21 part-time for less than a year

    Pros

    There really isn't much responsibility besides keeping the store clean and organized.

    Cons

    When you close the store you are there much later than scheduled and the company just doesn't seem to care. Employee discount only covers tax.

    Advice to ManagementAdvice

    Care about your employees more.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate  in  Dearborn, MI
    Current Employee - Sales Floor Associate in Dearborn, MI

    I have been working at Forever 21 part-time for more than a year

    Pros

    Discount Fun postive Easy-going Chill Personal growth Leadership promotions.

    Cons

    Not a lot of hours

    Advice to ManagementAdvice

    Value employees more.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Sales Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  White Plains, NY
    Former Employee - Sales Associate in White Plains, NY

    I worked at Forever 21 part-time for less than a year

    Pros

    Very cool atmosphere, very laid back,

    Cons

    The store was always a mess

    Advice to ManagementAdvice

    Get to know your employee's more

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Fashion Lover's Paradise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Los Angeles, CA
    Former Employee - Visual Merchandiser in Los Angeles, CA

    I worked at Forever 21 full-time for less than a year

    Pros

    If you love taking fashion risks, then this is the place to work! Fast pace, fashionable but fun work environment and flexible hours.

    Cons

    Employee discount is only 10%, if you are a visual merchandiser and your hours are cut, you will have to work the sales floor. The benefits on the retail level have room for improvement. Some of the store managers lacked higher education and provided hours based on friendship than education or experience.

    Advice to ManagementAdvice

    Hire management with appropriate education and work experience.

    Doesn't Recommend
  6.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Forever 21 full-time for more than 3 years

    Pros

    I learned how to run a big box fashion retail store. Along with overseeing a larger team

    Cons

    Dm was unprofessional. No room for advancement

    Advice to ManagementAdvice

    There is no training program.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    not too bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Knoxville, TN
    Former Employee - Retail Sales Associate in Knoxville, TN

    I worked at Forever 21 part-time for less than a year

    Pros

    over all it was an easy job, there is different areas of the store to work in including: fitting rooms, cash register, jewelry, and floor. Our manager let is pick which areas we liked best most time. there are plenty of employees so taking off was usually easy if you just found someone to take your shift, and just about everyday there is an employee asking you to take a shift of theirs so there is definitely opportunity to work more hours. I have also worked other retail jobs where you had to push credit cards and sales, not here. luckily they let you leave the customers to shop. if they need help they will come to you which is nice because i hate sales people when i go shopping. its fun putting together outfits for people and you always see new clothing before its out on the floor.

    Cons

    closing takes a while because the store is usually wrecked after. Also the discount is 10% which basically covers tax. No incentives for employees really.

    Advice to ManagementAdvice

    give employees more perks and a bigger discount. wearing whatever you want to this job you get compliments on what you have on....don't you want it to be forever 21 clothing? give hire pay for associates with more experience, pay grade sucks

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good job for first time job and young girls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Arlington, VA
    Former Employee - Sales Associate in Arlington, VA

    I worked at Forever 21 full-time for less than a year

    Pros

    The clothes are cute and you get first dibs. Not a lot of pressure to sell and interact with the customer. The clothes sell themselves.

    Cons

    Huge clean up at night.
    Super busy on weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Forever 21 part-time

    Pros

    the store is always upbeat with music and things going on

    Cons

    Not much of a great discount

    Advice to ManagementAdvice

    N/A

    Recommends
    Approves of CEO
  10.  

    Good if you need job experience, bad if you're looking for something more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate  in  Sacramento, CA
    Current Employee - Stock Associate in Sacramento, CA

    I have been working at Forever 21 part-time for less than a year

    Pros

    Learning basic customer service, cashiering, stock, and visual merchandising. Good first job for younger people just starting out.

    Cons

    No set schedule. Some managers talk down to employees, not much room for growth or to move up. Few fulltime positions. Certain rules aren't always enforced and it reflects in the attitudes of the employees. Favoritism happens quite often. Almost feels like a popularity test.

    Advice to ManagementAdvice

    Be clear about job responsibilities. Properly train employees on company procedures and tasks specific to job title. Use employee handbook so people are aware of their rights when problems arise in the workplace. Treat people with respect and give responsible timeframes to complete tasks instead of having unrealistic expectations.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Forever 21...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21

    Pros

    You will get good hours

    Cons

    The discount is only 10% it should at least be 20%

    Negative Outlook
    Approves of CEO

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