Forever 21

  www.forever21.com
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Forever 21 Reviews

Updated Jul 28, 2014
All Employees Current Employees Only

2.4 1,253 reviews

27% Approve of the CEO

Forever 21 Co-Founder and CEO Do Won Chang

Do Won Chang

(521 ratings)

22% of employees recommend this company to a friend

Review Highlights

Pros
  • Fun clothes, some delightful people, super-fast-paced; your days just fly by (in 77 reviews)

  • Forever 21 is a fashion forward company (in 47 reviews)


Cons
  • 10% discount can be seen as a pro but it really doesn't do that much at the end of the day (in 75 reviews)

  • Expect long hours with little regard to your personal life (in 65 reviews)

More Highlights
139 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It was OKAY--Satisfactory

    Sales Associate (Former Employee) Cincinnati, OH

    ProsI loved the environment and my co-workers were great (except for a few). Great management also--I still remain friends with one of the managers there although I no longer work there

    ConsThe pay wasn't that great but it was better than min. wage. Also, dealt with many difficult customers but it does train you on how to deal with these customers in a positive way. The employee discount was terrible though--discount was basically just the tax taken off.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I worked as a Sales Associate at Forever 21. I handled transactions, organized merchandise, and assisted customers.

    Sales Associate (Former Employee)

    ProsThe best part about working there was making the store look good, and assisting with visual merchandising. Helping customers find what they were looking for was also a plus. On a daily basis I would help style customers and help them decide what looked best on them. I also love to organize, so keeping the store in top shape was a plus for me.

    ConsOne con was the time off policies. If you call in sick, you are written up immediately with a "strike 1." Other than that, there were really no cons. My managers and co workers were excellent to work with and it was a fun and fast paced environment!

    Advice to Senior ManagementBetter time off policies for part time employees

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    I really enjoy working here!

    Sales Associate (Current Employee)

    ProsNice co-workers, sometimes plays really good music, looking at clothes for hours, discount.

    ConsThe "organization" of the clothes is kind of chaotic.

    Yes, I would recommend this company to a friend

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    Good part time position!

    Anonymous Employee (Current Employee)

    ProsTime passes by really fast, getting to see new merchandise every day, good entry level position. Great people to work with.

    ConsThey don't give enough hours

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The team at the time was great, like a little family.

    Head Cashier (Former Employee) Oceanside, CA

    ProsPros, working with new fashion, most of the time great customers, edgy vibe.

    ConsRegional manager was pretty intense, to set the least, angry clients, not great pay.

    Advice to Senior ManagementWork on getting the store employes to work together like a family again. Makes a big difference.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was a typical retail job

    Anonymous Employee (Former Employee)

    Prosgreat co-workers, hours of operation are nice. Management is down to earth. Music is always playing and it's a great variety.

    ConsHours can be low so you have to pick up hours from others if you want to have a steady check.
    Lots of young people work there and they bring their high school drama into the workforce.

    Advice to Senior ManagementClose at closing time. It's not fair to employees to keep the store open late to meet sales goals. Employees have lives and already expect to be there an hour and a half after closing.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Head Cashier

    Anonymous Employee (Current Employee)

    Prosin charge of all the people at the resistors and you make ur won rules

    Consallways last to leave the store
    allways have to deal with angry customers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great Company to work for if you passion lies in retail

    Anonymous Employee (Former Employee)

    ProsPersonal Growth
    Relationship with DM
    You learn every aspect of the retail business

    ConsThey have the worst return policy and expect you to deal with it
    benefits
    you don't bonus unless you make your quarter
    Disciplining people with writes aren't always justifiable

    Advice to Senior ManagementIts not always the employees in the building that are the problem sometimes it starts from someone higher up.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Seasonal Sales Associate- College Student

    Cashier and Sales Associate (Depending On Where They Throw Me) (Current Employee)

    ProsPromotions are always going on, management is decent depending on the location, fellow associates make you want to come to work. I mean its retail, can't expect too much.

    ConsDiscount sucks, especially for the hours and hard work the employees put in.

    Advice to Senior ManagementBetter discounts please

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Enjoyable experience

    Stock Associate (Former Employee)

    ProsFirst job in retail, and the employees were helpful
    Senior staff was fair and respectful
    Allowed to do your job with not too much micromanaging

    ConsNot many cons, though sometimes coworkers would slack on the job (not cleaning properly or not working at a decent pace) which left more work for those who tried

    Advice to Senior ManagementContinue to give the stock team relative freedom as long as they are doing their job well

    Yes, I would recommend this company to a friend

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