Forever 21 Reviews

Updated July 19, 2015
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5.0
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Forever 21 Co-Founder and CEO Do Won "Don" Chang
Do Won "Don" Chang
50 Ratings

Pros
  • We work in a semi-fast paced environment in which we must be alert at all times in order to observe stealing or assist a customer (in 95 reviews)

  • The company sells a wide variety of fashion forward products (in 52 reviews)

Cons
  • only 10% discount heavy workload (in 92 reviews)

  • Also the customer the company targets is vey unfriendly to sales associates (in 84 reviews)

More Pros and Cons

98 Employee Reviews

Sort: Popular Rating Date
  1. great introduction job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Forever 21 part-time (Less than a year)

    Recommends
    Recommends

    Pros

    -Great Customer Service Experience -High pace environment -A variety of coworkers to relate to

    Cons

    -None that I can say (optimist here)

    Advice to Management

    Better employee training? I am studying marketing and see the inner working of the company and feel like the store I currently work at might be missing camaraderie. I don't believe I was allowed proper introduction to most of the coworkers on staff. I happen to be extrovert, so I make it a point to introduce myself but for someone who is not as courageous, it might be harder to get acclimated to the environment affecting the companies all together.


  2. Well-rounded company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co-Manager in Oklahoma City, OK
    Current Employee - Co-Manager in Oklahoma City, OK

    I have been working at Forever 21 part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My stores always clean management and associates are incredibly knowledgeable of all product in store and online sales and clearance items.

    Cons

    No cons to think of.

    Advice to Management

    Keep up the incredible work.


  3. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Interacting with customers, ensuring customers find everything they need, Restocking store after hours, display maintenance, generating sales, ensuring customers find the store environment friendly

    Cons

    none everything was Good


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I love it here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forever 21 part-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    love it great job for a college kid

    Cons

    need more hours because we are all part time


  6. Great place to learn everything about retail.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Forever 21 part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I have heard a lot of negative reviews on here about Forever 21! I think it depends on your location though. My location is fantastic. Excellent managers, fun visuals and associates. There have been many pros working here, but I will share a few. This is just from my store though, every store will vary in experience. Associates are trained in everything. From the different sections of the sales floor, to the registers, to the fitting rooms. You get to work in every area and it teaches you a lot about retail. Flexible hours. Every day I have requested off, I have got off. The shifts can range usually from 4-8 hours as an associate. Forever 21 is a big company so associates can get up to 30 hours a week. I worked for a smaller company that couldn't even give associates more than 10 before F21. Cute clothes. You get dibs on anything in the back room before it is even on the sales floor. Room to advance. A lot of managers started out as associates and have worked their way up!

    Cons

    LOW DISCOUNT!! The discount of 10% is such a joke. I understand the clothes are cheap, but corporate needs to realize they would make more money if we received a 20% discount. 10% covers sales tax only! We are expected to talk to customers and put them first at my location. While this is not bad, the customers are usually rude and unfriendly to associates. The company needs to see the customer they target is not really interested in help, unless they initiate it.

    Advice to Management

    Read cons.


  7. working back stock and leading a team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Associate in Humble, TX
    Current Employee - Stock Associate in Humble, TX

    I have been working at Forever 21 part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun, flexible schedule for school, creative and nice people

    Cons

    Different pay for different people, short breaks, and that's about it

    Advice to Management

    Better pay


  8. fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Forever 21 full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good discounts also you get everything new hands on

    Cons

    Crowded big mess late shifts closing was horribe


  9. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - XXI Sales Associate in Pittsburgh, PA
    Current Employee - XXI Sales Associate in Pittsburgh, PA

    I have been working at Forever 21

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere, great management, always willing to work around a busy schedule. Store creates a good environment for teambuilding and great projects to be accomplished.

    Cons

    Long nights, rude customers occasionally. However, this job is seriously a lot of fun if you're looking for something.

    Advice to Management

    Keep up the morale. The job you're doing is excellent, and I love where F21 is headed.


  10. Very Easy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Forever 21 part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Discounts, working with fun people

    Cons

    the hours and work, pay isn't worth it, favoritism

    Advice to Management

    Give more hours


  11. Helpful (1)

    Good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forever 21

    Pros

    Fun environment to work in with coworkers

    Cons

    Short Breaks Management is kind of difficult



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