Forrester Research

  www.forrester.com
  www.forrester.com

Forrester Research Reviews

272 Reviews
3.6
272 Reviews
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Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
208 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 37 reviews)

  • Working with extremely smart people and very flexible work environment (in 44 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • The communication of this back to senior management doesn't seem to be happening effectively (in 18 reviews)

More Highlights

22 Employee Reviews Back to all reviews

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  1. 5 people found this helpful  

    Management skills or lack there of!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time (more than an year)

    Pros

    With the inclusion of consultants to take the place of advisors who write the research things are at least in the right direction.

    Cons

    Management is all over the board in terms of strategy and the Human Resources department is useless and can't be trusted. BEWARE. Consistent change of direction makes it difficult especially for the customer facing employees

    Advice to ManagementAdvice

    Stop drinking the Kool-Aid and train your managers to be good managers that understand that the on-boarding experience and on-going communications for best interest of the employees is their a major focus or the revolving door will continue. Boomerangs come back only when they see positive change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Lagged competitors for years, now stuck its' own echo chamber

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Billings, MO
    Current Employee - Analyst in Billings, MO

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Analysts are easy for clients to work with and will bypass management barriers where they can.
    Some of the most decent people to work with, including senior leadership. They care about their people.
    Disciplined in how they manage money and they have lots of cash
    Front line managers say what leaders want to hear, but behind the scenes will try to give what clients need.
    Some great research on consumer side.

    Cons

    Very inside/out oriented. CEO and leaders know what's best for clients.
    Slow to realize something's not working. For years, internal structure hurt collaboration and confused clients. Only now is it dying, slowly.
    Deep cynicism among research directors, analysts and salespeople around 1984 like speech requirements. Clients are quietly told "when you read this, don't worry, it really means this"
    Amping up the provocative and what sounds cool over solving problems could erode a long term advantage we had.
    Compliant leadership team. Those who really disagree with CEO, lose influence or leave.

    Advice to ManagementAdvice

    CEO needs to find out what's really going on. Given current tone, it'd have to be anonymous.
    Stop doing things that are obviously silly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Worst sales environment ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Executive in Cambridge, MA
    Current Employee - Sales Executive in Cambridge, MA

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Very interesting work. Great opportunity to learn about technology and marketing trends.

    Cons

    While changing environment can be exciting, Forrester changes for change sake. We have a bunch on middle managers that have been able to stop growth of the company for five year. Yet, they are still in their positions.

    Advice to ManagementAdvice

    Clean out middle management especially if they have been there for more than five years. Company "guys and woman" have failed this company for too long.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    This company is going down hill

    Current Employee - Account Director in Cambridge, MA
    Current Employee - Account Director in Cambridge, MA

    I have been working at Forrester Research full-time (more than 5 years)

    Pros

    Good work life balance. The hours aren't long and there is flexibility with the job and fun perks and activities for employees like beers every quarter to celebrate new hires, company and team outtings. The people are also great - smart, fun and cool.

    Cons

    The morale is at an all time low right now for sales and the research community. THis company likes to constantly change and creates major issues. The analysts are over worked, the sales department has a unachieveable sales goals and a horrible new comp plan that is paying less than half it did the year before. The attrition is at an all time high.

    Advice to ManagementAdvice

    Attrition will continue unless you fix the sales plan and comp plan. Management gets paid more if the cost of sales is lower but guess what when you lower salaries and bonuses - sales people leave and the new ones you hirer are of lesser caliber. You can get the company to grow by investing in your products not by tweaking the sales comp plan so it's impossible to make money.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Recent grads - Not a good place to continue your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at Forrester Research

    Pros

    - Interesting work if you're a go-getter. Forrester is NOT a meritocracy and corporate rules incent treating everyone the same so you have to put in a lot of energy to develop yourself.
    - Very good internal and external relationships. Like work caliber, there are quite a few amazing people here will realize we're all on this sinking ship together and they were great resources that I'm proud to call friends now that I've moved on.

    Cons

    It all trickles down from sr. management.

    - Lumbering bureaucracy that has resulted in restrictive development, a sorry excuse for an old boy's clubs (strange departures and favoritism), and laughable employee treatment/morale

    - Blundering decisions - sweeping changes without visible metrics, testing, or controls

    - Questionable research quality; there are gems but some of the things that get published are

    - Insulting compensation/incentive structure. You're not impoverished but you will receive much more at competitors/similar positions.

    Advice to ManagementAdvice

    Learn how to run a company - hire MBB or force GFC to sell his shares so a PE can purchase and turn it around

    Best of luck!

    Doesn't Recommend
    Disapproves of CEO
  7. 6 people found this helpful  

    Will make you appreciate your next job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Research Associate in Cambridge, MA
    Former Employee - Research Associate in Cambridge, MA

    I worked at Forrester Research

    Pros

    Good benefits, some interesting work, everyone is helpful and supportive

    Cons

    There is no real transition to analyst from RA. Compensation is terrible, you can't expect to hire smart, motivated people from good colleges for under $40k and expect to keep them.

    Advice to ManagementAdvice

    Fix the starting salary and offer an analyst training program if you want to really develop good analysts

    Doesn't Recommend
    No opinion of CEO
  8. 2 people found this helpful  

    Horrible management and Salary but a good Company name for your Resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive in Cambridge, MA
    Current Employee - Account Executive in Cambridge, MA

    I have been working at Forrester Research

    Pros

    Forrester is a recognizable and respected brand to carry on your resume which helps when looking outside of Forrester for other jobs. You learn a great deal about various industries and work with senior level individuals. Your sales skills become quite acute as you are selling an intangible product at a high price point.

    Cons

    Very poor pay. Extremely inept Sales management that places a high value on "activity" and little on results. Favortism to sales employees who are "yes" men and don't ask questions. Promotions based on drivers other than performance. A sales compensation plan that does more to anger you than to motivate you. This plan has decreased the average Sale's reps salary over the past 3 years and is continuing to be tuned to further decrease sales pay while stock price and company earnings grow at 15%+ annualy.

    A company that is run by "Analysts" or research intellectual types who have no appreciation for the sales team and treat them accordingly. Extremely restrictive shared services groups that hinder sales ability to perform rather than enhance it. Poor internal policing of sales rules which results in deals being taken from reps and awarded to other based on relationships and arcaic rules.

    Saving the best for last, a money-back-guarantee that allows a client to void any sale you've made regardless of their satisfaction or client service. This results in a sales rep owing copious amounts of commision dollars back to Forrester through no fault of their own. This is the single highest factor in sales rep disatisfaction at Forrester and one of the key reasons why Forrester's best sales reps are abandoning ship faster than the Titanic.

    Advice to ManagementAdvice

    Management (SPECIFICALLY THE EXECUTIVE TEAM) should read the con's and then do everything opposite. This would be a good start.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Dying business model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research

    Pros

    Still a potent name among enterprise IT buyers and marketers. Affords great networking opportunities for pro-active, entrepreneurial employees.

    Cons

    Business model is dying a death by a thousand cuts. Attempts to transform the company into a IT and marketing consultancy sit in an uneasy tension with current syndicated research business model. Incredibly bloated and silo-ed organization where analysts act as mercenaries instead of teammates. Management notoriously unwilling to make investments in talent and product.

    Advice to ManagementAdvice

    Replace plethora of redundant, ineffective processes with a leaner, more people-focused organization. Scrap convoluted compensation system and foster a culture of collaboration and knowledge sharing for the benefit of the client.

    Doesn't Recommend
    Disapproves of CEO
  10. 3 people found this helpful  

    High on Promise, Low on Delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager in Boston, MA
    Current Employee - Account Manager in Boston, MA

    I have been working at Forrester Research

    Pros

    Easy going people, good level of transparency and great place to learn and build skills initially in your career.

    Cons

    Forrester has a Good Culture when you initially join however get ready to have a career stuck in a time freeze wit little to no opportunities for growth/advancement. you feel its all just about the analyst and there is little scope for others to play. While itas understandable as analyst are key to business it ends up creating a org. structure where employees cant grow.

    Advice to ManagementAdvice

    Understanding the motivation of employees at a people level is important and not just making statements on Grand Plans...

    No opinion of CEO
  11.  

    George needs to take it back.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Principal Analyst in Cambridge, MA
    Former Employee - Principal Analyst in Cambridge, MA

    I worked at Forrester Research

    Pros

    The company has a better reputation than it currently deserves and good name recognition. So it's still not a bad company to have on your resume (at least not yet).

    Cons

    The current unimaginative management team is gutting the ranks of the researchers and few outstanding people remain. The good people will continue to leave. The recession is bound to make things even worse there as the inexperienced managers (most of them have never worked anywhere else) panic and take increasingly illogical steps to stem the inevitable loss of customers that will ensue.

    Advice to ManagementAdvice

    George Colony is the only bright light at the company. It's too bad he's letting such second-raters run it for him. He needs to step back in and make wholesale changes in the management team.

    Doesn't Recommend
    Disapproves of CEO

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