Forrester Research

  www.forrester.com
Work in HR? Unlock Free Profile

Forrester Research Reviews

Updated August 15, 2014
Updated August 15, 2014
279 Reviews

3.7
279 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Forrester Research Chairman, President, and CEO George F. Colony
George F. Colony
218 Ratings

Review Highlights

Pros
  • The work-life balance at Forrester is really refreshing and strongly encouraged (in 31 reviews)

  • Really smart people and has a great place in the market (in 42 reviews)


Cons
  • Pay is on the lower side, but work/life balance and culture make up for it (in 12 reviews)

  • There is a hesitence to speak the truth to senior management (in 15 reviews)

More Highlights

67 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Buzzing atmosphere, but maybe not for technology roles.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Solutions Architect  in  Cambridge, MA
    Current Employee - Business Solutions Architect in Cambridge, MA

    I have been working at Forrester Research full-time for more than a year

    Pros

    You'll be surrounded by smart people. It's always interesting to talk to colleagues. Management is very open and collaborative. You never feel in the dark about what's going on in the organization. Free access to read research - you'll be on top of all the market trends before they even happen. Organizational changes often to meet market needs so they're unlikely to ever get caught behind the times. Forrester lives in the future.

    Cons

    No path to promotion for technical roles. Work is not challenging. Pay is less than average.

    Recommends
    Approves of CEO
  2.  

    Great place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Account Manager  in  Boston, MA
    Current Employee - Associate Account Manager in Boston, MA

    I have been working at Forrester Research full-time for more than 5 years

    Pros

    Collaborative culture. Great place to learn and grow.

    Cons

    No path to promotion. Salary is not competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 4 people found this helpful  

    Great company, but needs a new CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Cambridge, MA
    Former Employee - Analyst in Cambridge, MA

    I worked at Forrester Research full-time for more than 3 years

    Pros

    Really smart people and has a great place in the market. If you love learning a lot about different industries/technologies you will love being an analyst here.

    Cons

    They should never have gone public. The quarterly pressure is having a bad impact on the teams.

    Since the CEO (aka founder) owns the majority of the stock, he ultimately makes all decisions with very little oversight. If you can live with this, you will have a great time. But just understand that it is George's company.

    Advice to ManagementAdvice

    Think about bringing in some grey bearded folks from outside.

    Recommends
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    So much potential, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forrester Research full-time for more than 10 years

    Pros

    Flexible schedule. Surrounded by smart people. Intellectually stimulating. Interesting client questions/challenges.

    Cons

    Company indulges under-performers. Small set of employees that are a drag on overall performance. The company does not do enough to actively manage them out of the business. This point is specific to non-sales side of the organization.
    Company tolerates bad attitudes that are killing the culture. Again, there are a small set of employees - unfortunately, many are in management positions - who come to work each day with a dark cloud of negativity over their heads. They set a negative tone in the office.
    Leadership is lost, though it seems as if things have bottomed out and are getting better. They were obsessed for a while with the stock price and profitability, and lost focus on the WHY of Forrester. That meant that career development, training/coaching opportunities were neglected.
    Manager quality is variable, and, on average, quite low. That means important areas like professional development, coaching and feedback, and career path discussions are neglected.

    Advice to ManagementAdvice

    Invest in managers across the organization. Improving the quality of managers in the organization would be transformative for Forrester.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    The best and brightest people, but a massive lack of strategic leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time for more than 5 years

    Pros

    The most amazing people around - bright, hard working, supportive, accomplished
    Really solid work/life balance and they will treat you right when something goes wrong in your personal life
    Great benefits
    Forrester gives people the ability to try new things with products and research. It's a fairly entrepreneurial culture.
    There is very good management training when the training budget is properly funded
    The exposure to top-notch thought leadership is second to none

    Cons

    There is an "old boys network" at Forrester, although all the members are not boys. If you're in it, you will get opportunity after opportunity to try new things and advance your career. If you're not in it, you will not get any opportunities to advance your career. And there is no real rhyme or reason to who is in it. It's about a club of "buddies" and it doesn't seem clear to anyone what the price of admission is. Another review said that the same people get cycled through the leadership positions, and that is right on. As long as that continues, there will never be new vision, new strategies, and change that actually results in success.
    The company changes way too often and quickly, mostly because the changes come at the CEO's whim. Sometimes they turn out to be good moves and sometimes they don't - that's why there is so much constant change as the rest of the company works to adjust.
    If your career is in sales or research, there is a lot of career advancement potential but if you're in any other part of the company, there are limited options for career advancement (unless you're in the chosen group).
    The company will continue to do well enough for it to continue as a great place to work, but it's on the backs of its amazing people (the analysts especially) and despite the leadership at the top, not because of it. The exceptions there are the CFO who is fabulous and the new head of HR who seems to understand the challenges and brings a fresh perspective.

    Advice to ManagementAdvice

    Fully research and test strategies before deciding on them and forcing the entire organization to change. Once you do decide on a strategy, allow the organization enough time to adjust to it. Put the most qualified person into available leadership positions - stop holding on to the chosen few just because they're chosen - they're not always the best person for the job.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research

    Pros

    Great culture, fun people, complex product offerings.

    Cons

    Senior Management was all over the place, to many moving parts, at time felt like sales reps were set up to fail.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Need to focus on who you SHOULD BE, not who you WERE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time for more than 5 years

    Pros

    - Excellent people. Managers were willing to help guide and allow a flexible schedule and workload
    - Good career ladder for college grads, if you work with your manager you will move up and gain invaluable experiences
    - All levels of management genuinely see you as a person and not just an employee. Sometimes to a fault.

    Cons

    - Ability to execute is weak. Forrester thinks the company name sells things. Less and less so. Real investments in solid products must be made.
    - Forrester goes through the same idea of how to change and improve results, about once every 2 years: Rearrange or realign the content. Managers get new silly titles, team structures change, and there's a new set of buzzwords or content tags to overuse.
    - Unless you have a true passion for what the company does, you will be bored to tears.

    Advice to ManagementAdvice

    In short, the bland and unchanging company logo is a tribute to what plagues this company.

    As Steve Jobs said, "People don't read anymore." And it's true. Print media outlets have interactive, artistic content. They have video. They have "calculators." They needed it to stay alive and stay relevant. To keep your eyes on them. Where's yours? How have you changed? What makes you better than a blog or a message board?

    You've made changes to management structure or how you "align" research to different themes. That has not worked for the past 3 iterations. In fact, it seems to be making things worse.

    You need to reinvent. Forrester and its content needs to get with the times. This is not a situation where a small tweak will right the course. New people need to lead, with new ideas, and a new product.

    Negative Outlook
    Disapproves of CEO
  9.  

    Supportive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Forrester Research full-time

    Pros

    People are eager to help and strongly encourage employees to utilize the internal ecosystem for knowledge sharing.

    Cons

    It's not clear who or where you need to go in order to get the answers you need. Often you will have to go through multiple people to finally get to the expert in the space.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Has stalled a bit in recent years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forrester Research full-time for more than 3 years

    Pros

    Very good work life balance as long as you have a manager that doesn't feel the need to micromanage. Easy to work from home, on-site gym and pretty good benefits.

    Cons

    Job satisfaction depends heavily on who you work with and report to. So much red tape it's difficult to get anything done and moving up is almost impossible nowadays. Cambridge office is in a crummy location and people don't seem to take much pride in their work anymore. It's more about getting it done or passing the buck.

    Negative Outlook
  11. 4 people found this helpful  

    Over the river and through the woods

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  Cambridge, MA
    Former Employee - Sales Executive in Cambridge, MA

    I worked at Forrester Research full-time for more than 3 years

    Pros

    During my tenure at Forrester, I was fortunate enough to have great managers who cared about my professional development and really helped me further my career. My team was a bunch of rock stars and working with them was by far the best part of the job. Other highlights include working with tech industry giants, and having Forrester on your resume to back up your street cred.

    Cons

    The Cambridge office location is horrible. Rely on public transportation? Good news: It's only a 10 minute walk from the end of the red line, into the woods, down a dirt path, and through a blaze of goose poop. In below freezing winter conditions you can play "try to guess when the shuttle bus will actually show up." Just don't wait inside -- driver does not play nice if you try to wait inside. Driving in? Unless you plan on getting there at 6 am or leaving past 7pm, you're stuck in the inevitable Alewife rotary cluster for who knows how long. The place feels like a prison because once you're there, you're isolated.

    Assh*les abound at Forrester -- most noticeably in the analyst ranks. On the bright side, you'll have some very thick skin when you come out on the other side.

    Quarterly goal structure discourages collaboration across teams because no one has time to spare for longer projects that don't fall within the predetermined goal guidelines.

    Advice to ManagementAdvice

    George doesn't walk on water. You'd save yourselves a lot of frustration if someone could finally grow a pair and tell him as much.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for Forrester Research? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.