Forward Air Reviews

Updated June 16, 2015
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2.7
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Bruce A. Campbell
10 Ratings

23 Employee Reviews

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  1. Good company to work for, but doesn't take care of employees well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dock Lead in Forest Park, GA
    Current Employee - Dock Lead in Forest Park, GA

    I have been working at Forward Air full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, flexible schedule. Great training, there's really not much else to say about this company. They don't respect employees well

    Cons

    Management work for warehouse worker pay. Lack of employee recognition, lack of management support one mistake and it ruins your career

    Advice to Management

    Employee recognition


  2. Outbound CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Customer Service Representative in Denver, CO
    Current Employee - Outbound Customer Service Representative in Denver, CO

    I have been working at Forward Air full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    benefits pay 27 a week to insure me and our 5 year daughter

    Cons

    angry customers
    no one speaks English
    lack of support from management

    Advice to Management

    train people better and don't get mad at them for doing something wrong when they haven't even been trained on it


  3. Dock Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dock Supervisor
    Current Employee - Dock Supervisor

    I have been working at Forward Air full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hours outside of peak season
    Good pay

    Cons

    Drivers are flakes
    Crappy peak season hours

    Advice to Management

    Prepare and plan better.. set your people up for success


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  5. Helpful (1)

    Bad Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Owner Operator
    Current Employee - Team Owner Operator

    I have been working at Forward Air full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    DROP AND HOOK AT TERMINALS DOES NOT HAVE TO GO TO CUSTOMERS

    Cons

    We came to Forward Air as Team Owner Operators We talk to company Recruiters they said about 5000 to 6000 miles per week with good home time policy but a lot of times we have to sit at terminals for waiting on Freight and not getting enough miles when we call Dispatchers they said doesn't have freight for Long Haul because Team Drivers appreciate Long Hauls well I think it's a wastage of time and we are planning to leave Forward Air.Anybody want to come on board with Forward Air,please think twice.

    Advice to Management

    Get some good Freight Lane Planners and Dispatchers who understand Drivers What they want?Don't Promise Team Owner Owner Operators which is not Realistic.Don't make fake promises.Some of your trailers are very bad.


  6. Good company to work for with family type of environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at Forward Air

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Family like environment. Most customers & drivers are very nice. Coworkers helpful.

    Cons

    Lack of adiquit training from supervisors.

    Advice to Management

    Supervisors and employees should be trained in all positions. Take into account employees opinion on how upper management is performing.


  7. Operations Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forward Air full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Employees are real dedicated in doing their job. Management is flexible

    Cons

    Long Hours and compensation does not fit what a supervisor does.

    Advice to Management

    Be fair across the board


  8. It's a job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Driver in Dallas, TX
    Current Employee - Contract Driver in Dallas, TX

    I have been working at Forward Air (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good co-workers. This company is a owner-operator company that relys on good drivers with good experience. They offer nice safety bonuses yearly.

    Cons

    Manipulative dispatch...very deceitful. A overbearing safety department that doesn't take everything into consideration when passing judgements on there drivers. There upper management plainly just doesn't care...bottom line there about the profit.

    Advice to Management

    Start taking care of drivers that sustain your business.


  9. Cons at working at Forward Air

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dock Worker in Groveport, OH
    Current Employee - Dock Worker in Groveport, OH

    I have been working at Forward Air part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Long Days long nights

    Cons

    Horrible place to work sent to LCK alot

    Advice to Management

    They need more people at LCK


  10. Employee Oriented

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASM
    Current Employee - ASM

    I have been working at Forward Air full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company values, benefits are very good. Positive work environment and RVP support

    Cons

    Sales team is required to be in the office daily

    Advice to Management

    Allow field sales reps to start their day straight from home as opposed to the office/warehouse


  11. Lack of Balance, Terrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Forward Air full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is good, nice bonus structure, good benefits--insurance, matching 401k and discounted stock, sales team gets phone allowance, mileage compensation.

    Cons

    Very little balance, long hours, only 1 week vacation for first 3 years, mid-level management has a total double standard--'do as I say, not as I do' attitude, upper management is totally out of touch.

    Advice to Management

    Consider giving more time off to allow employees more balance between work/home life. Take the time to look closer at mid-level management--my regional sales manager was a disgusting, racist, sexist pig and left the company open to liability.



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