Forward Air Reviews

Updated May 20, 2015
14 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Bruce A. Campbell
5 Ratings

14 Employee Reviews

Sort: Popular Rating Date
  1. Outbound CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Customer Service Representative in Denver, CO
    Current Employee - Outbound Customer Service Representative in Denver, CO

    I have been working at Forward Air full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    benefits pay 27 a week to insure me and our 5 year daughter

    Cons

    angry customers
    no one speaks English
    lack of support from management

    Advice to Management

    train people better and don't get mad at them for doing something wrong when they haven't even been trained on it


  2. Get ready to be a tool!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forward Air

    Pros

    Growing company. Decent pay and overtime is available. Apparently you can fart if you desire and smack your co-workers in the back of the head. Plus, you are encouraged to ignore phone calls.

    Cons

    They do not invest in employees. The drivers, who are the backbone of the company, are treated like dirt. You are a number, not a name, and be ready to be treated worse if you speak up or try to speak to the powers that be for any reason. You are tool, not "part" of a company.

    Advice to Management

    Why would you want to.


  3. Helpful (1)

    Bad Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Owner Operator
    Current Employee - Team Owner Operator

    I have been working at Forward Air full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    DROP AND HOOK AT TERMINALS DOES NOT HAVE TO GO TO CUSTOMERS

    Cons

    We came to Forward Air as Team Owner Operators We talk to company Recruiters they said about 5000 to 6000 miles per week with good home time policy but a lot of times we have to sit at terminals for waiting on Freight and not getting enough miles when we call Dispatchers they said doesn't have freight for Long Haul because Team Drivers appreciate Long Hauls well I think it's a wastage of time and we are planning to leave Forward Air.Anybody want to come on board with Forward Air,please think twice.

    Advice to Management

    Get some good Freight Lane Planners and Dispatchers who understand Drivers What they want?Don't Promise Team Owner Owner Operators which is not Realistic.Don't make fake promises.Some of your trailers are very bad.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Terrible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Forward Air full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits were about the only thing I could say that was a positive. Other than that, there were very few bright spots.

    Cons

    Management was more concerned with advancing the friends they had in high school than the people that actually knew how to do the job.

    Advice to Management

    Learn how to separate your personal relationships from the personal ones. As soon as you are able to differentiate the two, you will grow as managers and Forward Air will be a better place to work.


  6. Cons at working at Forward Air

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dock Worker in Groveport, OH
    Current Employee - Dock Worker in Groveport, OH

    I have been working at Forward Air part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Long Days long nights

    Cons

    Horrible place to work sent to LCK alot

    Advice to Management

    They need more people at LCK


  7. Lack of Balance, Terrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Forward Air full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is good, nice bonus structure, good benefits--insurance, matching 401k and discounted stock, sales team gets phone allowance, mileage compensation.

    Cons

    Very little balance, long hours, only 1 week vacation for first 3 years, mid-level management has a total double standard--'do as I say, not as I do' attitude, upper management is totally out of touch.

    Advice to Management

    Consider giving more time off to allow employees more balance between work/home life. Take the time to look closer at mid-level management--my regional sales manager was a disgusting, racist, sexist pig and left the company open to liability.


  8. Minor league company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Forward Air full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You are paid weekly, have decent benefits, and have the option to purchase stock after a year at a discount. Your insurance is good for a month if you leave around the first of the month. If you leave close to the end, you lose it at the end of the month. So, if you are planning on leaving, do it at the 1st of the month.

    Cons

    This is for the Solutions side. If you are interested in working here, run in the opposite direction. Upper management has no clue about ethics, integrity, or conflict resolution. The operations are filthy, (graveyard of trucks, broken toilets, and piles of broken pallets) and the company only wants non degree types for management. No training for outside folks. One poster had mentioned that FAS was using non-English workers. This is true in the east as they can save on labor costs. Bottom line is all that counts, even if it means lying to the customers. The company is not willing to fix the underlying problems nor will they want you to point them out. By the way, drivers, no pay increases for you. Contractors, you can get termed for the simplest thing without warning or appeal. An employee's job is never safe, and don't think that you are new that they will not make you a scapegoat for uncovering massive failures.
    There is no support staff, the support functions are performed by Freight employees who do not care about Solutions for the most part.
    The company as a whole is more focused on the Freight side then Solutions.
    Overall, the majority of the people working for FAS are miserable working here. I wished I never came here.

    Advice to Management

    Work on conflict resolution. Increase audits and hire professionals to run the company. Start leadership training.


  9. Use and abuse

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Forward Air

    Pros

    The only good thing is that there are good loyal dock workers besides all the abuse. They stay besides all the threats of being fired.

    Cons

    Have in their own laws management cannot curse to employees ,yet cursing is in almost every sentence and employees are constantly getting put down and disrespected. A night supervisor curses out customers and drivers, i wouldn't be surprised if those drivers come back and go postal because of him. Human resource does nothing to help it goes in one ear and out the other

    Advice to Management

    Treat you employees as the human beings and woth respect.


  10. Helpful (1)

    Job has no potential!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cargo Handler in Des Plaines, IL
    Current Employee - Cargo Handler in Des Plaines, IL

    I have been working at Forward Air full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    the Benifits and the pay

    Cons

    The dock manager is a moron.He puts all his family and friends in positions of power.He treats the dockmen like garbage and has no compassion for anything that goes on in someones life!

    Advice to Management

    You both are terrible to work for and should be fired!!!


  11. Not a good place to work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse in Baltimore, MD
    Current Employee - Warehouse in Baltimore, MD

    I have been working at Forward Air part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pays weekly, thats hire anyone with a bad background.

    Cons

    1. Baltimore location is or has fired all americans and want only latins
    2. No way to move up; only hire out siders.
    3. Base your speed off a computer not; the facts of looking for miss routes.

    Advice to Management

    Upper Management need to have college degrees not high school diploma



Showing 14 of 31 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.