Four Seasons Reviews

Updated April 22, 2015
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3.0
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Four Seasons CEO Allen Smith
Allen Smith
4 Ratings

Pros
  • Great benefits and office environment (in 22 reviews)

  • very strong engagement with the guests build a deep relationship with the company and staff around the world (in 11 reviews)

Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • long hours and can usually expect to work overtime (in 17 reviews)

More Pros and Cons

8 Employee Reviews

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  1. Helpful (1)

    Summer Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Four Seasons as an intern

    Pros

    This company is great for summer intern. The company is not too big so the role involves a challenging tasks even for summer jobs. People are nice and friendly. You'll have buffet lunch everyday and they taste amazing. Be warned you'll gain weight cause it's so good!

    Cons

    Pay is low at $15 per hour


  2. Helpful (1)

    Negativity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Approves of CEO

    Pros

    Great pay, great benefits, free nights in hotels

    Cons

    Since it was a union, everyone was very negative about working there. I was being trained by a man who has been there for 30 years. On my first day I was told to not trust anyone there.


  3. The company culture, which was once set in stone, is now a moving target.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Focus on global and regional issues and decisions is exciting Lots of opportunity to make a difference Travel opportunities (for work/play) are unparalleled

    Cons

    Bureaucracy has increased significantly in recent years Management are a little detached from their teams

    Advice to Management

    Talk to your people


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  5. Helpful (1)

    Flexibility is an absolute must.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Four Seasons full-time (More than a year)

    Pros

    In my two years with Four Seasons I have worked in multiple departments. Mostly in the rooms division, but I also spent a bit of time in F&B. Management is supportive. Benefits are okay, and hourly wages are quite good and competitive. Complimentary nights at any FS property are my favourite perk. I like how there is the option to transfer to different departments as I do not like to stay in the same position for too long. Human Resources is really great.

    Cons

    Getting time off is a huge hassle. I've missed every holiday (with the exception of one Christmas) and countless celebrations such as birthdays, graduations, etc. This is definitely an industry con, but it is also a Four Seasons con as I find management doesn't bother to think outside of the box to help give you these special days off once in a while. I'm a very reliable employee. I've called in sick once (in two years!!!) and only request two or three days off per year. I also volunteer to work at every event put on by the hotel and I feel that I am never recognized for it by management (aside from HR recognizing me). One big con in is that employees do not work as a team. Everyone is there to put in their eight hours and go home. It is a very cold and lonely feeling as co-workers are also not afraid to point fingers. Not only is it stressful enough to work in a leading hotel company by giving our guests flawless and intuitive service, but it also feels like I need to please my senior co-workers with their personal preferences so they do not try to make me appear bad to management. I can handle my own workload, but I wish we could work as a team to deliver even better service to our guests, and to make a very demanding work place feel like a second home. When we are short staff, which feels like most of the time, they really work you to the bone. We were short staff in quarter 3 and some of 4. (July/August/September/October) In one month I worked six days every week and it wasn't uncommon to work 6, 7, 8, 9, 10 day scheduled stretches (no overtime). You are able to say no to overtime and you don't have to come into work on your day off when someone else calls in sick, but I was scared to say no because I felt like I had to try very, very hard to be liked and to be seen as a good, solid worker. Luckily I am young an have the energy for this work and do not have kids. I don't think I could have this job if I had a family to take care of.

    Advice to Management

    Please hire more employees. Please check in with employees one on one to make sure everything is running smoothly.


  6. Great company, bad department

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Four Seasons full-time

    Pros

    Corporate office has a lot of perks, and a positive attitude.

    Cons

    Floors don't communicate with each other, and are in a constant state of in-fighting. Capital Planning and Procurement department is a the forefront of the in-fighting, often advising their team members not to communicate with anyone on another floor.


  7. Helpful (1)

    No work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge in Vancouver, BC (Canada)
    Current Employee - Concierge in Vancouver, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Four Seasons full-time (More than 3 years)

    Pros

    Benefits, good perks such as free hotel stays in any four seasons property,

    Cons

    Huge penalties for honest mistakes

    Advice to Management

    Set up an employee feedback program


  8. Helpful (2)

    Amazing people used to wowrk there..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gues Services in Toronto, ON (Canada)
    Former Employee - Gues Services in Toronto, ON (Canada)
    Recommends
    Approves of CEO

    I worked at Four Seasons part-time (More than 5 years)

    Pros

    Well organized establishment with a lot of well educated and experienced people.

    Cons

    They do not care for their people as much as they want it to show in the media

    Advice to Management

    Be true to your golden rule and lead by example


  9. Average

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Approves of CEO

    Pros

    Comp Nights, great benefits and work environment

    Cons

    Takes forever to advance, and do not feel pay is fair

    Advice to Management

    Pay better



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