Four Seasons

  www.fourseasons.com
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Four Seasons Reviews

Updated Jul 4, 2014
All Employees Current Employees Only

3.9 240 reviews

97% Approve of the CEO

Four Seasons CEO Allen Smith

Allen Smith

(31 ratings)

80% of employees recommend this company to a friend

Review Highlights

Pros
  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing(in 10 reviews)

  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels(in 19 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in(in 21 reviews)

  • Long hours as usual for a hospitality job(in 15 reviews)

24 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Previous Front Office Manager

    Assistant Front Office Manager (Former Employee)

    ProsLove the company as a whole. Issy Sharp has built up a fantastic company but things have changed a lot over the years.

    Worked with some amazing People who are like family and friends for life.

    ConsManagers are expected to work 10-14 hour days. The Work Life Balance stinks.

    Asst Mgrs do the majority of the work for half the pay of Dept Heads. Upper Mgmt does not take responsibility for their mistakes, they blame it on middle mgmt.

    Pay is not conducive to the hours worked. During peak seasons line staff make more money then managers as they get paid OT.

    Advice to Senior ManagementTake the time to get to know all your managers. Take advantages of their strengths and help them to work on their weaknesses. There is a lot of lip service and not enough action from upper mgmt. Get out from behind your desk and get to know guests and not just what you learn from your middle managers.

    Promotions need to be performances and experienced based not based on people who will do as you say not as you do. Upper Mgmt should not just promote people who will be there puppets.

    Upper Mgmt need to lead by example!!!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Free Labor

    Anonymous Employee (Current Employee) San Francisco, CA

    ProsLooks great on your resume, they provide lunch for you, property is downtown and near public transit. Staff is friendly.

    ConsThey basically use you for free labor. You won't get much in return from them. They don't seem to really care about you as a person or that you're trying to start a career.

    Advice to Senior ManagementPay your interns for working for you full-time maybe? All other major hotel companies do. Realize that unpaid interns are making a huge sacrifice for you.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Great business philosophy - but seldom actually delivers on employee side.

    Confidential (Current Employee) Lanai City, HI

    ProsBeautiful properties. Interesting people.

    ConsEmployees, often, worked into the ground with unrealistic expectations and insufficient tools to do the job.

    Advice to Senior ManagementIt is not "all about the guest" - employees need care and attention as well. If you are not taking care of your employees and treating them fairly, the guest experience is going to suffer. Don't worry so much about the Four Seasons "culture". Four Seasons is running a business, not creating a "culture". Just listen to your employees and treat them like you want to be treated. In my humble opinion, Four Seasons has simply grown too big, too fast. The good and simple people principals that helped build the company are being left behind in endless procedures, protocols, and a mad dash to "get bigger". Slow down! Talk to your employees, and learn to really listen to them. Most employees really do know what they are doing and want to do a good job - if you just give them the proper tools and the space to do their jobs properly without running them into the ground.

    Also, if you are going to offer free room nights - open up the program so employees can actually use them! Almost every Four Season employee I know finds it almost impossible to actually book a free room night at virtually any property. I've been working for Four Seasons for over 10 years, and I've been able to use about a week of free room nights in 10+ years!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Very corporate

    Anonymous Employee (Current Employee)

    ProsEasy work and good pay for the amount of thinking that needed to be done. Most people were nice but everything was very structured.

    ConsManagement stressed out all the time because they knew they were losing their contract in aviara. full timers were lazy as could be but very nice for the most part.

    Advice to Senior ManagementGet better at your jobs and stop passing the buck. Stop with the scummy practices to bump up profits. Be honest and everyone wins

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Best place for guests to enjoy a luxury hotel, worst place for career advancement.

    SPA Coordinator (Current Employee) Austin, TX

    ProsThe health insurance provided is actually pretty great.
    You learn about what great customer service is all about.

    ConsYou must pay for your own parking if property is downtown
    You have little opportunity for advancement unless you travel among properties.
    You are subjected to political and corporate BS

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Starts at the top

    Anonymous Employee (Former Employee) Santa Barbara, CA

    ProsIt's a beautiful property and the location is great.

    Benefits package. Complimentary nights. The initial compensation is on par with their competitors, however they do not give raises based on merit and promotions with a pay increase are few and far between.

    ConsLets just say it starts at the top with the GM and works its way down. Take note of her work ethic and priorities and it will be clear why things are treated in the manner that they are.

    HR is a complete joke. You are supposed to be able to go HR and there is supposed to be a high level of confidentiality. This is 100% not the case. On multiple occasions they showed this was not how they operate. Do not take your problems here unless you want them directly taken back to your manager or discussed in the lunch room.

    Management depends on your department, but overall growth is not fostered here. Most managers are too busy trying to cover their own rear ends to actually promote within. I watched amazing talent leave this property and FS as a whole because of this. It is made clear that raises are not based on merit, so what is the incentive to continue going above and beyond?

    Advice to Senior ManagementReward employees based on merit. Treat employees with dignity and respect. Treat matters confidentially.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Wrong person in charge

    Team Member (Former Employee) West Finley, PA

    ProsIt was a fun place to work nice people always busy.

    ConsToo much confusion. I was hired to replace a couple of girls and they were never let go. The lady that worked in the office never let them go and when the supervisor came to the area where I was working one day and saw them there. He asked me what are they still doing here? I replied I have no idea I thought they were going to I said she never told they were being let go. So I was let go instead.

    Advice to Senior ManagementTo many chiefs. One person needs to take control.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    One star survey for four seasons hotel

    Manager (Former Employee) Los Angeles, CA

    ProsVery friendly work environment with peers,good benefit,good salary

    ConsToo much pressure working 16 hrs a day or more,no lunch time for management.
    Stressful environment.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great company, but your experience will vary with location-mine in Austin was bad.

    Manager (Former Employee) Austin, TX

    ProsManagement training classes were very helpful, HR Department very supportive, Organized systems to ensure consistency, hiring personality types that are not only well qualified to accomodate others, but also make great co-workers and a positive environment-all with the common goal to serve guests, meet standards and face challenges with a positive attitude. Most people are very happy with their jobs, especially line employees-less so for management.

    ConsScheduling salaried/management to work unreasonable hours in numerous departments- such as a night shift ending at 12am followed by a morning shift starting at 4am, then expected to work a 10 hour shift in a high maintenance environment that requires a positive attitude that can be a struggle on 3 hours of sleep a few times a week. Upper management more concerned with labor cost than work/life balance. No real break- just a cafeteria hour on site. Unsupportive and rude food service supervisor, and training can be a bit cult-like. I was told that the Austin location is run very differently than the other hotels and our negative circumstances were not company-wide.

    Advice to Senior ManagementWithout sleep, service suffers. Without positive support, employees feel disconnected from the common goal. The people representing the hotel as managers and servers have the most interaction with guests and are your greatest marketing tool. You should support their health and well-being. You arent aware of how many employees request relocation due to the negative environment in Austin, or how many great employees are actually unhappy but know they can't show it or tell the executives their concerns. They play along knowing that they can look forward to relocating in the future. You lose good people.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Front Desk Stay Away

    Front Desk Agent (Former Employee) Boston, MA

    ProsGet to see plenty of celebrities, good upsell bonus (10%), almost always 40 hours+, given a uniform, free stays at other FS hotels

    ConsExtremely unsupportive management, constant push for upsells, very strict regulation of standards (if management does not like you, you can very easily get 3 warnings and fired), no control of hours even above normal 40, almost zero recognition of new employees

    Advice to Senior ManagementStop pushing upsells as the focus of the company. And instead of punishing employees severely for every mistake, take it as an opportunity to teach the employee the correct way to handle a situation.

    No, I would not recommend this company to a friend

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