Four Seasons
3.9 of 5 236 reviews
www.fourseasons.com Toronto, Canada 5000+ Employees

Four Seasons Reviews

Updated Jun 9, 2014
All Employees Current Employees Only

3.9 236 reviews

                             

97% Approve of the CEO

Four Seasons CEO Allen Smith

Allen Smith

(29 ratings)

81% of employees recommend this company to a friend
36 Employee Reviews Back to all reviews
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    Inspirational Ideals, reality sets in once you meet your management team

    Pool Attendant (Current Employee)
    Kailua Kona, HI

    ProsAmazing networking ability, the guests become your family.
    Inspiration sets in immediately, Golden Rule is felt
    We all drink the cool aid but we like it? Work isn't work anymore, it becomes a passion.
    If you are a MIT or hospitality major you have great room for advancement
    Tips/Cash are substantial, your hourly wage is nothing compared to what the guests supply
    Everyone genuinely cares about the guest having the best time possible, great support.

    ConsIt is very difficult to move up the rankings
    Once you move up the rankings you learn management takes a pay cut for a title
    In two years I had four department heads and was the 5th oldest veteran in my department due to turn over.
    The guests can be abusive and management will never defend you
    There is no room for mistakes, one error and you are gone no matter your track record
    While it was great to know I had vacation days and free room nights accruing, I never got to use them. Good luck going on vacation, but your managers? Good luck catching them between vacations.

    Advice to Senior ManagementWhen you have people with degrees in something other than Hospitality working for you or even those without degrees, do not shaft them away as forever servers. Understand that all people are inspired by the ideals of the Four Seasons. MITs may be great for recruiting managers but the people who worked in a department for 5-10 years should be given counsel and opportunity for training so to advance in these roles as well.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    An Unforgettable Experience

    Massage Therapist (Former Employee)
    Saint Louis, MO

    ProsI met and worked alongside many extraordinary individuals. I had the opportunity to work with top of the line equipment and luxury product lines.

    ConsIn 6 years there was a decrease in pay more than once, and this was not the hourly minimum wage, but the commission of service for those professionals who hold a license and provide the liability insurance, as well as the high retention and service sales.

    Advice to Senior ManagementBetter communication with employees, especially with compensation and changes within the department. More acknowledgement and consideration to those who started employment at the property since opening day.

    Yes, I would recommend this company to a friend

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    Great Service and training, bad salary and schedule

    Assistant Director (Current Employee)
    Washington, DC

    ProsGreat training and custom service

    ConsLow salaries, high work hours

    Advice to Senior ManagementOperational Managers work over 50 hours per week, during weekends and holidays

    No, I would not recommend this company to a friend

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    Four Seasons Assistant Restaurant Manager

    Assistant Restaurant Manager (Current Employee)

    ProsDeal with CEO's and Presidents of some of the worlds finest companies. Company is involved in constant training for assistant managers.

    ConsNo work life balance, micro managing is excessive, "rule by fear" culture.

    Yes, I would recommend this company to a friend

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    A great company to work for

    Guest Services (Current Employee)
    Fort Collins, CO

    ProsGreat travel benefits and discounts

    ConsNo work life balance or constancy.

    Advice to Senior ManagementListen your employees

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    Four Seasons...Beautiful hotels

    Food and Beverage Manager (Former Employee)

    ProsVery fulfilling job. You will work with the best in the service industry. Most that work for Four Seasons have a true passion for their careers. Nice benefits that include complimentary stays at any Four Seasons (if available) and their 401K is solid. Another nice thing about working at FS was that most departments have more staff than other hotels because they need to provide luxury service. You will have an opportunity to work at some of the most beautiful places in the world if your willing to relocate.

    ConsThere are many layers of management and a lot of decisions are made by executives that are not in touch with the ground level departments. In order to purchase the tools you need to do your job it will take weeks / months to receive ordered tools / materials. The salaries they pay their managers are average at best and raises each year are 1-3% of you current base salary. The raises apply to every manager in the hotel whether you are a high performer or a low hanging fruit, you will all get the same increase. Most FS managers that progress quickly are not born in the USA. Due to most departments staffing heavy the bottom line suffers greatly at Four Seasons, this has caused a lot of tension and even separation between the property owners and FS. The properties that have Unions will be much harder to work in as there is much more red tape in disciplining hourly employees.

    Advice to Senior ManagementListen to the department heads and assistant managers more. Before making decisions ask them their opinions. You should make raises based on performance and merit rather than simply giving the same increase to all the managers at the property.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    good not great need to focus on development of the good people not the yes men,

    Manager (Current Employee)
    Carlsbad, CA

    Prosgreat bennies. good people. The other managers are great and I have met wonderful people. HR is super helpful.

    Consshity life work balance. 80=100 hour weeks in F&B. Can go months with out a day off. Use managers to fill in for line staff. Upper management dos not want to pay for full time work and works there assistant managers into the ground. They will be lucky to keep the really good people at this pace. looks like only the idiots will keep working and move up in this company. Just biding my time until I have enough years under the belt to move on.

    Advice to Senior Managementquite being so self absorbed and playing games with your managers. We practicably live together. it is no reason to pit one another against the other...from Carlsbad, ca

    Yes, I would recommend this company to a friend

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    Great hotel to work for but management needs looking into

    Hostess (Current Employee)
    Lake Worth, FL

    Proscomp nights on any four seasons hotel, 50 percent off food and beverage, healthcare, 401k discounts on tickets, etc

    Consstaff not all there, small hotel, promise but no return, move up not quick

    Advice to Senior Managementhire new management people that care and are loving

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Valet Bellman Attendant

    Valet Bellman (Former Employee)
    Westlake, LA

    ProsGreat benefits, employee purchasing of hotel amenities and comp nights to all hotels. Pay is minimum but tips are very good.

    ConsManagement is very focused on micro managing every little detail and never thankful for all the effort you put in. 10 minute breaks are never given.

    Advice to Senior ManagementStop trying to micro manage every detail from the way we stand, the way we walk or the way we do the job. Every employee has a special way of doing the job.

    Yes, I would recommend this company to a friend

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    Manager

    Assistant Manager (Former Employee)
    Houston, TX

    ProsGood benefits, comp nights at any hotel (if available)

    ConsBad work/life balance. Managers put in a lot of hours, especially those in those in the F&B department. Several departments are understaffed. Salaries are no the best unless you're senior management.

    Advice to Senior ManagementWork on the work life balance issue, listen to your employees.

    No, I would not recommend this company to a friend

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