Four Seasons

  www.fourseasons.com
  www.fourseasons.com

Four Seasons Reviews

Updated November 5, 2014
Updated November 5, 2014
265 Reviews
3.7
265 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
45 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

41 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Baltimore, MD
    Former Employee - Server in Baltimore, MD

    I worked at Four Seasons full-time (more than an year)

    Pros

    Great opportunity to work with different cultures. Great benefits and office environment. Friendly coworkers. Overall a great organization. The executive team was awesome very hospitable and welcoming.

    Cons

    I may have had a better experience if I were in a different department the turnover was excessive turnover! Poor work conditions, expected to work 5am-close with no breaks. If you spoke on your concerns you would be punished. There was obvious favoritism towards employees that were submissive.

    Advice to ManagementAdvice

    Better training for department managers. Human Resources need to take complaints made by employees more seriously and investigate those claims made.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good short term job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Agent
    Current Employee - Reservations Sales Agent

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Good training
    Free meals while working
    Uniforms are provided and cleaned on site

    Cons

    Negative office environment
    Low pay and not much opportunity to earn incentives
    Did not feel like there was much room for growth

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Interesting company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time (more than 3 years)

    Pros

    You will learn from the best of the best and will get the strongest foundation in terms of hospitality training.
    Good benefits for hospitality industry (health, dental, etc) but don't expect to get comp nights as an employee unless you are the GM of the hotel.

    Cons

    Tough hours, most managers burn out within year and a half
    The executive committee can be pretty detached from what people actually want out of their careers, your career path is mostly focused on the needs of the hotel

    Advice to ManagementAdvice

    Listen to people, try to be more understanding of managers hours and work load.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Inspirational Ideals, reality sets in once you meet your management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pool Attendant in Kailua Kona, HI
    Current Employee - Pool Attendant in Kailua Kona, HI

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Amazing networking ability, the guests become your family.
    Inspiration sets in immediately, Golden Rule is felt
    We all drink the cool aid but we like it? Work isn't work anymore, it becomes a passion.
    If you are a MIT or hospitality major you have great room for advancement
    Tips/Cash are substantial, your hourly wage is nothing compared to what the guests supply
    Everyone genuinely cares about the guest having the best time possible, great support.

    Cons

    It is very difficult to move up the rankings
    Once you move up the rankings you learn management takes a pay cut for a title
    In two years I had four department heads and was the 5th oldest veteran in my department due to turn over.
    The guests can be abusive and management will never defend you
    There is no room for mistakes, one error and you are gone no matter your track record
    While it was great to know I had vacation days and free room nights accruing, I never got to use them. Good luck going on vacation, but your managers? Good luck catching them between vacations.

    Advice to ManagementAdvice

    When you have people with degrees in something other than Hospitality working for you or even those without degrees, do not shaft them away as forever servers. Understand that all people are inspired by the ideals of the Four Seasons. MITs may be great for recruiting managers but the people who worked in a department for 5-10 years should be given counsel and opportunity for training so to advance in these roles as well.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    An Unforgettable Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massage Therapist in Saint Louis, MO
    Former Employee - Massage Therapist in Saint Louis, MO

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    I met and worked alongside many extraordinary individuals. I had the opportunity to work with top of the line equipment and luxury product lines.

    Cons

    In 6 years there was a decrease in pay more than once, and this was not the hourly minimum wage, but the commission of service for those professionals who hold a license and provide the liability insurance, as well as the high retention and service sales.

    Advice to ManagementAdvice

    Better communication with employees, especially with compensation and changes within the department. More acknowledgement and consideration to those who started employment at the property since opening day.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great Service and training, bad salary and schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Director in Washington, DC
    Current Employee - Assistant Director in Washington, DC

    I have been working at Four Seasons full-time (more than 5 years)

    Pros

    Great training and custom service

    Cons

    Low salaries, high work hours

    Advice to ManagementAdvice

    Operational Managers work over 50 hours per week, during weekends and holidays

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Four Seasons Assistant Restaurant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Restaurant Manager
    Current Employee - Assistant Restaurant Manager

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Deal with CEO's and Presidents of some of the worlds finest companies. Company is involved in constant training for assistant managers.

    Cons

    No work life balance, micro managing is excessive, "rule by fear" culture.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    A great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services in Fort Collins, CO
    Current Employee - Guest Services in Fort Collins, CO

    I have been working at Four Seasons full-time (more than an year)

    Pros

    Great travel benefits and discounts

    Cons

    No work life balance or constancy.

    Advice to ManagementAdvice

    Listen your employees

  10. 1 person found this helpful  

    Four Seasons...Beautiful hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage Manager
    Former Employee - Food and Beverage Manager

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    Very fulfilling job. You will work with the best in the service industry. Most that work for Four Seasons have a true passion for their careers. Nice benefits that include complimentary stays at any Four Seasons (if available) and their 401K is solid. Another nice thing about working at FS was that most departments have more staff than other hotels because they need to provide luxury service. You will have an opportunity to work at some of the most beautiful places in the world if your willing to relocate.

    Cons

    There are many layers of management and a lot of decisions are made by executives that are not in touch with the ground level departments. In order to purchase the tools you need to do your job it will take weeks / months to receive ordered tools / materials. The salaries they pay their managers are average at best and raises each year are 1-3% of you current base salary. The raises apply to every manager in the hotel whether you are a high performer or a low hanging fruit, you will all get the same increase. Most FS managers that progress quickly are not born in the USA. Due to most departments staffing heavy the bottom line suffers greatly at Four Seasons, this has caused a lot of tension and even separation between the property owners and FS. The properties that have Unions will be much harder to work in as there is much more red tape in disciplining hourly employees.

    Advice to ManagementAdvice

    Listen to the department heads and assistant managers more. Before making decisions ask them their opinions. You should make raises based on performance and merit rather than simply giving the same increase to all the managers at the property.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    good not great need to focus on development of the good people not the yes men,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Carlsbad, CA
    Current Employee - Manager in Carlsbad, CA

    I have been working at Four Seasons full-time (more than an year)

    Pros

    great bennies. good people. The other managers are great and I have met wonderful people. HR is super helpful.

    Cons

    shity life work balance. 80=100 hour weeks in F&B. Can go months with out a day off. Use managers to fill in for line staff. Upper management dos not want to pay for full time work and works there assistant managers into the ground. They will be lucky to keep the really good people at this pace. looks like only the idiots will keep working and move up in this company. Just biding my time until I have enough years under the belt to move on.

    Advice to ManagementAdvice

    quite being so self absorbed and playing games with your managers. We practicably live together. it is no reason to pit one another against the other...from Carlsbad, ca

    Recommends
    Neutral Outlook
    Disapproves of CEO

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