Four Seasons Reviews

Updated April 22, 2015
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3.0
53 Reviews
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Four Seasons CEO Allen Smith
Allen Smith
13 Ratings

53 Employee Reviews

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  1. Front desk manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager in San Diego, CA
    Current Employee - Front Desk Manager in San Diego, CA

    I have been working at Four Seasons full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Comp nights, growth from within

    Cons

    Long hours, competitive, demanding, snobby

    Advice to Management

    Work life balance improvement

  2. Work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons

    Approves of CEO
    Approves of CEO

    Pros

    The team has truly become a second family.

    Cons

    The work-life balance has been a very difficult adjustment, and hard on a family. Long hours and inconsistant days off.

  3. Good right out of college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SPA Coordinator in Saint Louis, MO
    Former Employee - SPA Coordinator in Saint Louis, MO

    I worked at Four Seasons full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with great benefits. Awesome training and background in superior customer service.

    Cons

    Not much movement within company, terrible pay.

    Advice to Management

    Promote within.

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  5. good all the time great service helpful as always

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA

    I have been working at Four Seasons full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good all the time great service helpful as always

    Cons

    the room smells very very bad due to the perfume used in the room

    Advice to Management

    do not use perfume in the room very very bad i could hardly sleep in the hotel especially like the one in miami

  6. Only draw back is work life balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great salary, benefits, and place to learn/grow from

    Cons

    Terrible work life balance - you're always stuck at the property

  7. The pay is competitive, but you are worked into the ground for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage in Irving, TX
    Former Employee - Food and Beverage in Irving, TX

    I worked at Four Seasons

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It is a great company to have on your resume. The pay is higher than comparable hotels, for example the hostess of the restaurant averages 13-15 dollars an hour. You get comp rooms to any Four Seasons in the world, 401k, and all around decent benefits.

    Cons

    Good luck trying to ever take vacation. After two years of working here I was only approved for 4 days off consecutively. Asking for vacation is a constant battle, so much that I never was able to use any comp rooms during my entire employment. Mid-level management gets so much pressure from upper-level management, and it trickles down to line employees, which is usually not handled correctly. The upper management could not care less about the opinions and thoughts of the staff. In the two years that I worked there I was not once asked my opinion on any of the changes that were made to our department. To make matters worse, when I had substantial concerns, those were also ignored, and the employee survey was essentially pointless. We had meetings every couple of months called "direct line" where the staff were welcomed to meet with the GM to express concerns and opinions on their department. I went month after month bringing up the same concern, and never once was any effort made to remedy our issues.

    The work life balance is the worst I have seen. I can not count how many times I was scheduled to close, and then open early in the morning the next day, often leaving only 5 hours for sleep. This is not any different for mid-level managers who often face the same issue.

    Advice to Management

    Pay more attention to your staff. If you focus more on work-life balance, turn over will not be so high.

  8. Good company, horrible work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Four Seasons full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Genuinely caring staff with a family mentality. Benefits are great, nothing beats staying at our hotels and reaping the same guest that pays rack. Good upward mobility, particularly if you're willing to travel.

    Cons

    Horrible work life balance, particularly at the upper levels of management. Tone, as always, is set from the top and there's a huge tendency to cover your own A. Pay is generally at the upper end of market, annual increases are minimal.

    Advice to Management

    Stop over promoting your General and Hotel Managers. Some of these guys have no business leading other managers, let alone a luxury hotel. Be more concerned about standing up for our company values than bending over for our owners. You will continue to lose good people because you refuse to support your managers.

  9. Helpful (1)

    Overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Baltimore, MD
    Former Employee - Server in Baltimore, MD

    I worked at Four Seasons full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great opportunity to work with different cultures. Great benefits and office environment. Friendly coworkers. Overall a great organization. The executive team was awesome very hospitable and welcoming.

    Cons

    I may have had a better experience if I were in a different department the turnover was excessive turnover! Poor work conditions, expected to work 5am-close with no breaks. If you spoke on your concerns you would be punished. There was obvious favoritism towards employees that were submissive.

    Advice to Management

    Better training for department managers. Human Resources need to take complaints made by employees more seriously and investigate those claims made.

  10. Good short term job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Agent
    Current Employee - Reservations Sales Agent

    I have been working at Four Seasons full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good training
    Free meals while working
    Uniforms are provided and cleaned on site

    Cons

    Negative office environment
    Low pay and not much opportunity to earn incentives
    Did not feel like there was much room for growth

  11. Helpful (1)

    Interesting company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You will learn from the best of the best and will get the strongest foundation in terms of hospitality training.
    Good benefits for hospitality industry (health, dental, etc) but don't expect to get comp nights as an employee unless you are the GM of the hotel.

    Cons

    Tough hours, most managers burn out within year and a half
    The executive committee can be pretty detached from what people actually want out of their careers, your career path is mostly focused on the needs of the hotel

    Advice to Management

    Listen to people, try to be more understanding of managers hours and work load.

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