Four Seasons

  www.fourseasons.com
  www.fourseasons.com
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Four Seasons Reviews

Updated September 15, 2014
Updated September 15, 2014
251 Reviews
3.7
251 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
36 Ratings

Review Highlights

Pros
  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 10 reviews)

  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 19 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 21 reviews)

  • Long hours as usual for a hospitality job (in 15 reviews)

More Highlights

85 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Company to work, but depends on location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Four Seasons full-time for more than 5 years

    Pros

    Great training, wonderful travel benefits with comp nights at any of their hotels/resorts worldwide, great name recognition for a career in hospitality and great company culture with a good internal network of employees.

    Cons

    Not the best pay in the industry since they expect you to just be happy that you work for "Four Seasons". Very poor work/life balance, especially for working mothers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great place to work, but long hours

    Former Employee - Food and Beverage  in  Boston, MA
    Former Employee - Food and Beverage in Boston, MA

    I worked at Four Seasons as a contractor

    Pros

    Everyone, from senior management to valet, is friendly and treats you like family. Lots of regulars so receiving tips is common, especially during festive seasons. Lots of fun and excitement during state events like Baseball World Championships - even guests who come in join in the fun atmosphere. Free laundry.

    Cons

    long hours and can usually expect to work overtime. schedule is given every wednesday (sometimes thursday) so it's difficult to plan your weekend in advance. since it's shift work, work-life balance becomes an issue. Staff cafeteria food offerings.

    Advice to ManagementAdvice

    Improve staff cafeteria food. Also give new staff proper training because it'll affect image and reputation and business.

    Recommends
    Approves of CEO
  3.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at Four Seasons full-time for more than 8 years

    Pros

    FS really focusses on their people and strives to take care of their employees. Great benefits including health, dental, vision, free uniforms, free meals, complimentary nights, etc. Their focus is completely quality driven and strives to deliver the best service to the customer. They go to great lengths to ensure customer satisfaction and highest quality. Truly 5 star!

    Cons

    I was part of the senior management team and saw the sausage making process. The atmosphere is pretty brutal when it comes to management. We worked endless hours, sometimes 6 days a week. People get pushed to their breaking point! Too many meetings so you are taken away from what you really should be doing... taking care of the customer. I dealt with a few members of the Executive team who could not be trusted. I am a very straight forward person and did not care for the games they played so I decided to leave, which proved to be a great decision. My life has taken a turn for the better after FS but I also did learn a lot (good and bad) during my 8+ years there!

    Advice to ManagementAdvice

    Executive management is straying away from the core philosophies that the company was founded on. Treat people like people and not pawns on a game of chess!

    Recommends
    Neutral Outlook
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  5.  

    Good hotel to work for but!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Baltimore, MD
    Former Employee - Anonymous in Baltimore, MD

    I worked at Four Seasons for less than a year

    Pros

    The pros to working for this company are that you will be trained on the job by the best company in the world so you will be marketable after you work for FS. Decent pay compared to other brands. Good relationships with most of the other line staff and supervisors.

    Cons

    Work and life do not go together at the FS. Management does a lot of sitting in their office. They work long hours but the money they make to sit in an office all day and look at a computer id stay long hours to for the kind of money they make. All and all just be careful because this company will use you till your burnt out then ask for more expecting you to always say yes and they act like it's ok if you say no but really they would be mad if you said no. Just be careful!!!

    Advice to ManagementAdvice

    Get away from the desk and tell your employees they are doing a good job sometimes that goes a long way and I would still be with the company if they did that.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Great Culture, Great Hotels, Declining Service and Questionable People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Receptionist
    Current Employee - Front Desk Receptionist

    I have been working at Four Seasons full-time for more than a year

    Pros

    Company values and culture is outstanding. They are alive in most of the employees unlike other companies where it is just lip service. Great sense of pride working for the best luxury hospitality company in the world (in my opinion). The challenge of meeting the extremely high standards of the clientele is something I enjoy. Creating "moments that matter" whether it be recognizing anniversaries, birthdays, etc., is a rewarding part of the job. The relentless promote from within structure creates a lot of opportunities if you are (and you must be) willing to relocate. Up-sell incentives are great because they benefit both the employee and the company and can in some cases double your salary. Most line staff, and a fair amount of managers, are friendly and a joy to come to work to be with.

    Cons

    Staffing levels no longer allow service levels of old. Management of course knows the staffing levels are low or mediocre, but expects that miraculously the service levels can stay the same. This is an impossibility. Unfortunately, employees are then reprimanded for service failures, but they are most times the result of an insufficient supply of staff. MIT programs are great but they many times produce young middle managers that either lack the people management skills or on the job experience to be effective. Perhaps the strategy is to overwork them for less pay then more senior managers? Some people are not Four Seasons quality employees. Some of them do not possess the personal warmth and care to accept others and create bonds between employees. The Four Seasons Golden Rule is to do unto others as you would have them do unto you. Some employees don't have the personal ability to keep this in the forefront of their mind and demonstrate it day in and day out. From some you get arrogance, lack of eye contact, lack of conversation or interest in you. Behavior like this does not belong within the Four Seasons company. Training in many cases is a sink or swim situation without proper support or time invested in the training of technique and systems.

    Advice to ManagementAdvice

    Accept the fact that if you do not insist with ownership that staffing levels must increase, then your service levels will not reach full potential which will negatively impact guest retention and the return on investment that the owners hold high above all else. If you observe employees not personifying the values of the company, hold them accountable as this was one of the founder of the companies highest missions. Do not place ill-equipped young managers into positions that they are not ready for just to promote them from within or to keep them with the company. At the end of the day this is counter-productive for the company and for that employee's personal growth. Remember the words of the great Horst Schulze (former CEO of Ritz-Carlton), "elegance without warmth, is arrogance!".

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons

    Pros

    Worked for several different FS hotels. There were ups and downs at each property, but overall a great experience. You do not need a degree to do well and succeed. The more you move the faster you get promoted, I see this as a good thing as you get really great life experiences. If you are management they will pay to move you, so you can travel the world and build your career. Good benefits. Great to stay at hotels when you get comp nights.

    Cons

    Pay can be low compared to others.Good medical benefits. Comp nights are a great benefit but really hard to get unless you know someone. Really long hours, hard to get time off.

    Recommends
    Disapproves of CEO
  8.  

    The Four Seasons was a quality and professional place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Production Chef  in  Vail, CO
    Former Employee - Production Chef in Vail, CO

    I worked at Four Seasons full-time for less than a year

    Pros

    The pride of working in a five star resort. Also the benefits which included housing, insurance and a ski pass.
    , as well as the location

    Cons

    The very high standards that must be kept, the very long hours and working with many people at once.

    Advice to ManagementAdvice

    there were too many bosses and not enough lower grade employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Really great co-workers, interesting guests, premature management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons full-time

    Pros

    Everyday, you work with awesome people... HR selects candidates for a cultural fit, so a lot of your colleagues share values, interests, and sense of humor. The guests you serve are always interesting, international, and your job is never the same day to day. Excellent benefits and good pay.

    Cons

    Many managers are between ages of 21-25 and could use a bit more experience in their field and especially in management skills. For example, a 21 year old with only a few months of legal drinking under his belt will have trouble managing a bar--designing cocktails, suggesting appropriate beverages to guests, diplomatic guest behavior management, etc.

    Advice to ManagementAdvice

    Implement a more rigorous training process for managers-in-training before they are expected to command authority over a team of employees with vastly more knowledge and experience than themselves.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Very good, but not as good as it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Marketing  in  New York, NY
    Former Employee - Director of Marketing in New York, NY

    I worked at Four Seasons full-time for more than 10 years

    Pros

    Strong brand, excellent products and service and employee benefits (although not health care).

    Cons

    Do not always walk the talk as a brand.

    Advice to ManagementAdvice

    Ask field teams for their thoughts before making field team decisions.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Good company that cares for its employees, but work-life balance is hard to strike.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA

    I have been working at Four Seasons full-time for more than a year

    Pros

    -Complimentary nights at other Four Seasons hotels (it can be tough to get these, so you often have to know the right people)
    -Great employees and team work
    -Good MIT (Manager in Training) program for college grads

    Cons

    -As in all hotel companies, the schedule is horrible. Unless you're in an administrative department you do not know your schedule ahead of time, weekends are precious, holidays are scarce, etc.
    -Upper management and executive committee are constantly worried about their bonuses and the budget and therefore under staffing is a chronic issue
    -High turnover adds to under staffing
    -Having to put in a certain amount of years before receiving a promotion, regardless of performance and merit

    Advice to ManagementAdvice

    You get out what you put in. Stop under staffing the hotels and burning out your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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