Four Seasons Reviews

Updated March 6, 2015
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Four Seasons CEO Allen Smith
Allen Smith
63 Ratings

19 Employee Reviews

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  1. Trio Restaurant-Worst place to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Four Seasons full-time (less than a year)

    Pros

    Fun at times, you get to see some celebrities here and there. Not any pros really, its a waste of time unless you have no other option.

    Cons

    Too much work, too many people, and the worst managers. They treat you like trash. Managers look at you like you are less than them, definitely would not recommend this place.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Atlanta property

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    Excellent benefits! Opportunities to work temporarily at other properties or transfer completely. Comp nights to stay at other properties. Affordable medical, 401k matching, and great PTO. Looks great on your resume.

    Cons

    The job will suck you dry. Since management works 10 hrs/day, line staff is expected to as well.The Atlanta property is highly political, as long as you're pretty and part of the "in" club, then you'll get promoted. If you're neither of the two, then you'll be kept working in the back. The grooming standards are equal to instructions from God himself; absolutely no "ethnic" hair and women are expected in heels and makeup.

    Advice to ManagementAdvice

    Doesn't make a difference, they won't listen.

    No opinion of CEO
  3. This may vary property to property, but the site I worked for was highly understaffed and mistreated their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Coordinator in Miami, FL
    Former Employee - Group Coordinator in Miami, FL

    I worked at Four Seasons full-time (more than a year)

    Pros

    The benefits you get while working at the Four Seasons are above market norms. There is food provided to employees on their break.

    Cons

    The Miami property is drastically understaffed due to a tight budget set by the Millenium owners. It is not uncommon for an employee to be taking on the role of two jobs and be expected to execute them seamlessly.

    Advice to ManagementAdvice

    Listen to your employees. A hotel cannot maintain a five diamond rating while hiring the amount sufficient to warrant three diamonds.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. Hard work with poor management in f&b

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage in Santa Barbara, CA
    Former Employee - Food and Beverage in Santa Barbara, CA

    I worked at Four Seasons

    Pros

    The pay is good for a part time food service job. Most employees are friendly. Beautiful place to work. Opportunity for promotions if you work hard.

    Cons

    The management expects you to degrade yourself for the sake of the guests. Overall, I was very unimpressed by the management team.
    Dealing with the clientele typical of the Four Seasons on a regular basis can get you down.
    Most of the employees don't seem to have goals outside of the hospitality industry, which is fine, but not what I expected.

    Advice to ManagementAdvice

    Be realistic with what you expect of your employees and value them more. Realize that no, the world will not end if it takes thirty seconds more to get someone's hamburger to the pool.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Empty promises with a side of brainwashing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ResComm Agent in Austin, TX
    Former Employee - ResComm Agent in Austin, TX

    I worked at Four Seasons full-time (more than a year)

    Pros

    Great location in Austin, prestige of brand, on-site employee cafeteria, uniforms provided and laundered on-site.

    Cons

    >Location = No parking options or you can pay to park in the hotel's parking garage.
    >Cafeteria can be a plus, however, you are only allowed 30 minutes for lunch and you can be called back to the floor at any time.
    >Uniforms provided can be great, but often someone else has claimed yours on accident or your uniform is not washed on time for shift and often it smells like 50 different people's BO because its been in a pile of 50 other dirty uniforms.
    >The ability to grow is based almost completely on politics. If you are friends with the right managers you will be moved up.
    >Management are ineffectual and apathetic. They have no ability to facilitate change or motivate their employees.
    >All line staff employees are underpaid. It is painful to see where the money goes instead. (e.g. going away parties for staff moving to other hotels)
    >Work life balance is non-existent
    >Most of the employees hate working there.
    >There doesn't ever seem to be a cohesive message from management.

    Advice to ManagementAdvice

    Get the heck out of the hospitality industry, you all obviously hate it so much! Invest in your employees. Working in a place where you don't feel valued as an employee leads to constant turnover and a reduced experience for the guests.

    Doesn't Recommend
    Positive Outlook
  7. 1 person found this helpful

    Abused, used, and overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pbx in Houston, TX
    Former Employee - Pbx in Houston, TX

    I worked at Four Seasons full-time (more than a year)

    Pros

    Comp nights are part of the benefit package

    Cons

    Used, abused and overworked. They give you duties that are not part f your job function and do not pay you for it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful

    Previous Front Office Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Front Office Manager
    Former Employee - Assistant Front Office Manager

    I worked at Four Seasons full-time (more than 8 years)

    Pros

    Love the company as a whole. Issy Sharp has built up a fantastic company but things have changed a lot over the years.

    Worked with some amazing People who are like family and friends for life.

    Cons

    Managers are expected to work 10-14 hour days. The Work Life Balance stinks.

    Asst Mgrs do the majority of the work for half the pay of Dept Heads. Upper Mgmt does not take responsibility for their mistakes, they blame it on middle mgmt.

    Pay is not conducive to the hours worked. During peak seasons line staff make more money then managers as they get paid OT.

    Advice to ManagementAdvice

    Take the time to get to know all your managers. Take advantages of their strengths and help them to work on their weaknesses. There is a lot of lip service and not enough action from upper mgmt. Get out from behind your desk and get to know guests and not just what you learn from your middle managers.

    Promotions need to be performances and experienced based not based on people who will do as you say not as you do. Upper Mgmt should not just promote people who will be there puppets.

    Upper Mgmt need to lead by example!!!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful

    Free Labor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern in San Francisco, CA
    Current Intern - Anonymous Intern in San Francisco, CA

    I have been working at Four Seasons as an intern (less than a year)

    Pros

    Looks great on your resume, they provide lunch for you, property is downtown and near public transit. Staff is friendly.

    Cons

    They basically use you for free labor. You won't get much in return from them. They don't seem to really care about you as a person or that you're trying to start a career.

    Advice to ManagementAdvice

    Pay your interns for working for you full-time maybe? All other major hotel companies do. Realize that unpaid interns are making a huge sacrifice for you.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful

    Very corporate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons

    Pros

    Easy work and good pay for the amount of thinking that needed to be done. Most people were nice but everything was very structured.

    Cons

    Management stressed out all the time because they knew they were losing their contract in aviara. full timers were lazy as could be but very nice for the most part.

    Advice to ManagementAdvice

    Get better at your jobs and stop passing the buck. Stop with the scummy practices to bump up profits. Be honest and everyone wins

  11. 3 people found this helpful

    Great business philosophy - but seldom actually delivers on employee side.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Confidential in Lanai City, HI
    Current Employee - Confidential in Lanai City, HI

    I have been working at Four Seasons full-time (more than 10 years)

    Pros

    Beautiful properties. Interesting people.

    Cons

    Employees, often, worked into the ground with unrealistic expectations and insufficient tools to do the job.

    Advice to ManagementAdvice

    It is not "all about the guest" - employees need care and attention as well. If you are not taking care of your employees and treating them fairly, the guest experience is going to suffer. Don't worry so much about the Four Seasons "culture". Four Seasons is running a business, not creating a "culture". Just listen to your employees and treat them like you want to be treated. In my humble opinion, Four Seasons has simply grown too big, too fast. The good and simple people principals that helped build the company are being left behind in endless procedures, protocols, and a mad dash to "get bigger". Slow down! Talk to your employees, and learn to really listen to them. Most employees really do know what they are doing and want to do a good job - if you just give them the proper tools and the space to do their jobs properly without running them into the ground.

    Also, if you are going to offer free room nights - open up the program so employees can actually use them! Almost every Four Season employee I know finds it almost impossible to actually book a free room night at virtually any property. I've been working for Four Seasons for over 10 years, and I've been able to use about a week of free room nights in 10+ years!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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