Four Seasons Reviews

Updated August 16, 2015
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2.0
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Four Seasons CEO Allen Smith
Allen Smith
7 Ratings

Pros
  • Great benefits and office environment (in 22 reviews)

  • very strong engagement with the guests build a deep relationship with the company and staff around the world (in 11 reviews)

Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • long hours and can usually expect to work overtime (in 17 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Disappointed in brand experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jackson Hole, WY
    Former Employee - Anonymous Employee in Jackson Hole, WY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (More than 5 years)

    Pros

    Some of the pro's of working for this resort were flexible seasonal contracts. There are beautiful destination resorts to work in. Ski locker at the base of ski resort.

    Cons

    I joined this company with hopes of opportunity in management, career advancement, and world travel opportunities. When I joined the company I had 5 years of management experience and over 11 years of hospitality/food and beverage/tourism work experience. Management was retched, with constant turn over (I worked under 30 managers in 5+ years). HR quoted my experience to be "equivalent to that of a McDonald's worker" on multiple occasions. (When I left the company I had 15 years of experience in hospitality and resorts with competitive name brands). A second HR manager told me "my job could be done by a monkey". The company reals you in with "free vacation comp nights". In over 5 years I never had a single request granted to use my comp nights as a vacation perk. Hours can be insane 18 hours on 4 hours off. Many employees would sleep in closets or in their cars out back of the resort because you would only have 2-6 hours off between shifts. I would often be told I couldn't have a break so I hid in bathrooms and closets to eat food because I wouldn't be able to otherwise. A manager told me if I wasn't willing to work 18 hours straight without a break I would be fired. HR and GM confirmed in a meeting at this particular resort they were not required to give breaks to employees. I had applied for 13 task force and requests for transfer, all were denied in a short 4 years. The only 3 female managers who I met that were successful at advancement had slept their way to the top. I was often told I would not be considered for certain types of work within the company because I was a female. Early in my career with Four Seasons I requested a transfer from the director of a department, I mentioned that I had a previous manager who was really great working with. The director of the department told me "that's great, why don't you quit here and see if you can work for them at their new location, we will not transfer you.". I found the brand is very fond of extremely young staff. I often had managers who were under 25 years old with absolutely NO work experience. For many managers it was their first job, often directly out of a hospitality management trade school. Extremely moldable however, incredibly hard to work under, events were often disastrous from behind the scenes, and the young managers lacked foresight and understanding for many tasks because of lack of experience.

    Advice to Management

    Don't lead your employees with a sink or swim mentality. You may be an old fashioned company but equal wages and opportunity for females is a thing in the 21st century. Management and HR at multiple locations are people squashers and say really horrible things to their employees.


  2. Helpful (1)

    Management Trainee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Atlanta, GA
    Former Employee - Management Trainee in Atlanta, GA
    Doesn't Recommend

    I worked at Four Seasons full-time (More than a year)

    Pros

    Allows you to work in different locations around the world. Good name to have on your resume.

    Cons

    Atlanta property is disorganized had no idea what a management trainee is supposed to do. I relocated to join what I thought was a world class program. It paid $10 an hour. I am not joking.

    Advice to Management

    Have a clear understanding of what the management training program consists of and implement accordingly.


  3. Great company but management is lacking quality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Four Seasons full-time (More than 5 years)

    Pros

    Great benefits, opportunity to stay at any property for free. Great teamwork within departments

    Cons

    Pay is extremely below average unless you are a department head. Company cares more about front of house employees than back of house.

    Advice to Management

    Instead of your standard across the board percentage raises every year, the company should make raises based on performance.


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  5. Not a true Four Seasons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Four Seasons full-time (More than a year)

    Pros

    Great company perks as an overall Four Seasons

    Cons

    This property is in desperate need of a renovation and a change in upper management. You are over worked, under paid and under appreciated.


  6. good company, managment the worst.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chef the Partie in Miami, FL
    Former Employee - Chef the Partie in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    you can make money with the company, but got to work very hard

    Cons

    managment treat you with no respect at all.leave to your self the responsabilietes, if somenthig wrong happends, will be your fault, not theirs.

    Advice to Management

    let you stress out of the job, and think that working together we can make'it.


  7. Trio Restaurant-Worst place to work for...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Four Seasons full-time (Less than a year)

    Pros

    Fun at times, you get to see some celebrities here and there. Not any pros really, its a waste of time unless you have no other option.

    Cons

    Too much work, too many people, and the worst managers. They treat you like trash. Managers look at you like you are less than them, definitely would not recommend this place.


  8. Helpful (1)

    Atlanta property

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    No opinion of CEO

    I worked at Four Seasons full-time (More than 5 years)

    Pros

    Excellent benefits! Opportunities to work temporarily at other properties or transfer completely. Comp nights to stay at other properties. Affordable medical, 401k matching, and great PTO. Looks great on your resume.

    Cons

    The job will suck you dry. Since management works 10 hrs/day, line staff is expected to as well.The Atlanta property is highly political, as long as you're pretty and part of the "in" club, then you'll get promoted. If you're neither of the two, then you'll be kept working in the back. The grooming standards are equal to instructions from God himself; absolutely no "ethnic" hair and women are expected in heels and makeup.

    Advice to Management

    Doesn't make a difference, they won't listen.


  9. This may vary property to property, but the site I worked for was highly understaffed and mistreated their employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Coordinator in Miami, FL
    Former Employee - Group Coordinator in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Four Seasons full-time (More than a year)

    Pros

    The benefits you get while working at the Four Seasons are above market norms. There is food provided to employees on their break.

    Cons

    The Miami property is drastically understaffed due to a tight budget set by the Millenium owners. It is not uncommon for an employee to be taking on the role of two jobs and be expected to execute them seamlessly.

    Advice to Management

    Listen to your employees. A hotel cannot maintain a five diamond rating while hiring the amount sufficient to warrant three diamonds.


  10. Hard work with poor management in f&b

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage in Santa Barbara, CA
    Former Employee - Food and Beverage in Santa Barbara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay is good for a part time food service job. Most employees are friendly. Beautiful place to work. Opportunity for promotions if you work hard.

    Cons

    The management expects you to degrade yourself for the sake of the guests. Overall, I was very unimpressed by the management team. Dealing with the clientele typical of the Four Seasons on a regular basis can get you down. Most of the employees don't seem to have goals outside of the hospitality industry, which is fine, but not what I expected.

    Advice to Management

    Be realistic with what you expect of your employees and value them more. Realize that no, the world will not end if it takes thirty seconds more to get someone's hamburger to the pool.


  11. Good Hotel Discounts, Bad Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Atlanta, GA
    Current Employee - Front Desk Agent in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The best things about working here includes the discounted and complimentary room rates worldwide, as well as free lunch every day.

    Cons

    They sell you these grandiose ideas and possibilities of growth within the company which you'll soon discover are completely false. Lots of office politics. Advancement only happens if you're a brown-noser and you're good friends with the managers, who all talk and gossip as if they're in high school by the way. Bad work environment overall.



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