Four Seasons

www.fourseasons.com

Four Seasons Reviews in United States

Updated January 20, 2015
Updated January 20, 2015
283 Reviews
3.8
283 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Four Seasons CEO Allen Smith
Allen Smith
54 Ratings

Review Highlights

Pros
  • Great benefits, employee purchasing of hotel amenities and comp nights to all hotels (in 22 reviews)

  • there perks that the company give you such as nights away in any four seasons hotel around the world is mind blowing (in 11 reviews)


Cons
  • Work-life balance can be a little "off" depending on what department you work in (in 25 reviews)

  • The very high standards that must be kept, the very long hours and working with many people at once (in 17 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Only draw back is work life balance

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Four Seasons

    Pros

    Great salary, benefits, and place to learn/grow from

    Cons

    Terrible work life balance - you're always stuck at the property

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The pay is competitive, but you are worked into the ground for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food and Beverage in Irving, TX
    Former Employee - Food and Beverage in Irving, TX

    I worked at Four Seasons

    Pros

    It is a great company to have on your resume. The pay is higher than comparable hotels, for example the hostess of the restaurant averages 13-15 dollars an hour. You get comp rooms to any Four Seasons in the world, 401k, and all around decent benefits.

    Cons

    Good luck trying to ever take vacation. After two years of working here I was only approved for 4 days off consecutively. Asking for vacation is a constant battle, so much that I never was able to use any comp rooms during my entire employment. Mid-level management gets so much pressure from upper-level management, and it trickles down to line employees, which is usually not handled correctly. The upper management could not care less about the opinions and thoughts of the staff. In the two years that I worked there I was not once asked my opinion on any of the changes that were made to our department. To make matters worse, when I had substantial concerns, those were also ignored, and the employee survey was essentially pointless. We had meetings every couple of months called "direct line" where the staff were welcomed to meet with the GM to express concerns and opinions on their department. I went month after month bringing up the same concern, and never once was any effort made to remedy our issues.

    The work life balance is the worst I have seen. I can not count how many times I was scheduled to close, and then open early in the morning the next day, often leaving only 5 hours for sleep. This is not any different for mid-level managers who often face the same issue.

    Advice to ManagementAdvice

    Pay more attention to your staff. If you focus more on work-life balance, turn over will not be so high.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Good company, horrible work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Four Seasons full-time (more than 8 years)

    Pros

    Genuinely caring staff with a family mentality. Benefits are great, nothing beats staying at our hotels and reaping the same guest that pays rack. Good upward mobility, particularly if you're willing to travel.

    Cons

    Horrible work life balance, particularly at the upper levels of management. Tone, as always, is set from the top and there's a huge tendency to cover your own A. Pay is generally at the upper end of market, annual increases are minimal.

    Advice to ManagementAdvice

    Stop over promoting your General and Hotel Managers. Some of these guys have no business leading other managers, let alone a luxury hotel. Be more concerned about standing up for our company values than bending over for our owners. You will continue to lose good people because you refuse to support your managers.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Overwhelming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Baltimore, MD
    Former Employee - Server in Baltimore, MD

    I worked at Four Seasons full-time (more than a year)

    Pros

    Great opportunity to work with different cultures. Great benefits and office environment. Friendly coworkers. Overall a great organization. The executive team was awesome very hospitable and welcoming.

    Cons

    I may have had a better experience if I were in a different department the turnover was excessive turnover! Poor work conditions, expected to work 5am-close with no breaks. If you spoke on your concerns you would be punished. There was obvious favoritism towards employees that were submissive.

    Advice to ManagementAdvice

    Better training for department managers. Human Resources need to take complaints made by employees more seriously and investigate those claims made.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good short term job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Sales Agent
    Current Employee - Reservations Sales Agent

    I have been working at Four Seasons full-time (more than a year)

    Pros

    Good training
    Free meals while working
    Uniforms are provided and cleaned on site

    Cons

    Negative office environment
    Low pay and not much opportunity to earn incentives
    Did not feel like there was much room for growth

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Interesting company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Four Seasons full-time (more than 3 years)

    Pros

    You will learn from the best of the best and will get the strongest foundation in terms of hospitality training.
    Good benefits for hospitality industry (health, dental, etc) but don't expect to get comp nights as an employee unless you are the GM of the hotel.

    Cons

    Tough hours, most managers burn out within year and a half
    The executive committee can be pretty detached from what people actually want out of their careers, your career path is mostly focused on the needs of the hotel

    Advice to ManagementAdvice

    Listen to people, try to be more understanding of managers hours and work load.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Inspirational Ideals, reality sets in once you meet your management team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pool Attendant in Kailua Kona, HI
    Current Employee - Pool Attendant in Kailua Kona, HI

    I have been working at Four Seasons full-time (more than a year)

    Pros

    Amazing networking ability, the guests become your family.
    Inspiration sets in immediately, Golden Rule is felt
    We all drink the cool aid but we like it? Work isn't work anymore, it becomes a passion.
    If you are a MIT or hospitality major you have great room for advancement
    Tips/Cash are substantial, your hourly wage is nothing compared to what the guests supply
    Everyone genuinely cares about the guest having the best time possible, great support.

    Cons

    It is very difficult to move up the rankings
    Once you move up the rankings you learn management takes a pay cut for a title
    In two years I had four department heads and was the 5th oldest veteran in my department due to turn over.
    The guests can be abusive and management will never defend you
    There is no room for mistakes, one error and you are gone no matter your track record
    While it was great to know I had vacation days and free room nights accruing, I never got to use them. Good luck going on vacation, but your managers? Good luck catching them between vacations.

    Advice to ManagementAdvice

    When you have people with degrees in something other than Hospitality working for you or even those without degrees, do not shaft them away as forever servers. Understand that all people are inspired by the ideals of the Four Seasons. MITs may be great for recruiting managers but the people who worked in a department for 5-10 years should be given counsel and opportunity for training so to advance in these roles as well.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    An Unforgettable Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Massage Therapist in Saint Louis, MO
    Former Employee - Massage Therapist in Saint Louis, MO

    I worked at Four Seasons full-time (more than 5 years)

    Pros

    I met and worked alongside many extraordinary individuals. I had the opportunity to work with top of the line equipment and luxury product lines.

    Cons

    In 6 years there was a decrease in pay more than once, and this was not the hourly minimum wage, but the commission of service for those professionals who hold a license and provide the liability insurance, as well as the high retention and service sales.

    Advice to ManagementAdvice

    Better communication with employees, especially with compensation and changes within the department. More acknowledgement and consideration to those who started employment at the property since opening day.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great Service and training, bad salary and schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Director in Washington, DC
    Current Employee - Assistant Director in Washington, DC

    I have been working at Four Seasons full-time (more than 5 years)

    Pros

    Great training and custom service

    Cons

    Low salaries, high work hours

    Advice to ManagementAdvice

    Operational Managers work over 50 hours per week, during weekends and holidays

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Four Seasons Assistant Restaurant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Restaurant Manager
    Current Employee - Assistant Restaurant Manager

    I have been working at Four Seasons full-time (more than a year)

    Pros

    Deal with CEO's and Presidents of some of the worlds finest companies. Company is involved in constant training for assistant managers.

    Cons

    No work life balance, micro managing is excessive, "rule by fear" culture.

    Recommends
    Neutral Outlook
    Approves of CEO

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