Franklin Covey
3.2 of 5 32 reviews
www.franklincovey.com Salt Lake City, UT 500 to 999 Employees

Franklin Covey Reviews

Updated Jun 12, 2014

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3.2 32 reviews

                             

56% Approve of the CEO

Franklin Covey Chairman, President, and CEO Bob Whitman

Bob Whitman

(16 ratings)

52% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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    Not good - behind the times

    Assistant Manager (Former Employee)

    ProsClosed on Sundays, regardless what is going on (great if any major days is on a Sunday - July 4th, day after Christmas, New Year's Day). Potential to earn bonuses.

    ConsLocated in a mall, so those late night holiday hours apply. A LOT of favoritism in the company; very cliquish as others have pointed out. Sales goals very skewed. A part timer sometimes had much higher goals than the manager in spite of working considerably fewer hours. High pressure to sell seats to a workshop, which gets ridiculous when most of the customers are repeat customers (particularly companies) and have already been through the workshops. Not to mention those workshops are ridiculously overpriced (going in the hundreds). They do not practice what they preach and therefore make poor business decisions. The company is way too focused on paper products, and has very little to keep up with the fact that people are using tablets/iPads/smartphones to do it all. Products can be overpriced, which doesn't help when Franklin Covey products are sold for cheaper at places like Office Depot. No room for advancement.

    Advice to Senior ManagementPlay fair and stop the favoritism. Make the goals fair according to how many hours are being worked and if it is a slow/busy sales time (a person working a closing shift on a very slow night as his only shift that week should not have a $900 goal). Focus less on paper products and more on electronic offerings before more of your stores close, or the whole company does.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Dysfunctional Management from the top to the bottom!

    Account Management (Former Employee)

    ProsGreat employees that are sorely underappreciated and undervalued

    ConsAs stated in other reviews; cliques within management and for a "time management" company; they have absolutely none of any of the values they teach. Mr. Whitman needs to step down so they can change the culture back to what it used to be before he "took over".

    Advice to Senior ManagementPractice what you preach!

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Clique-Ridden, Disorganized, Inefficient Leadership

    Anonymous Employee (Former Employee)
    Salt Lake City, UT

    ProsMade some good friends there.

    ConsIt was impossible to advance in this company.

    Advice to Senior ManagementHire people who work hard for you, not just the people you like

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Franklin Covey needs to practice more of what it preaches

    Coordinator (Current Employee)
    Salt Lake City, UT

    ProsI have great coworkers and we strive to support each other; we have a generous 3 weeks minimum PTO per yr (but can't carry it over); I'm able to work independently (not micromanaged); it's never boring--there's a lot of variety in job duties; I never worry about being able to get time off work if I need it (management doesn't question it if I get someone to back me up). Great clients and I definitely feel important/valued by the clients and sales force. Don't have to work weekends, holidays. Fairly decent pay.

    ConsThe job can get quite stressful--always reacting to emergencies. There's a lot of turnover, so the workload is quite demanding because we are quite often doing 2 people's worth of work. Taking time off gets stressful trying to get ahead enough to take a vacation, and then catching up when back in the office. Duties continually increase as business grows, but our wages stay the same. Although everyone one in the company (including senior management) are great people, it seems some people get positions based on personality or office politics vs ability, and there's not a very open environment to raise concerns--if you question a decision you're viewed as being disloyal or a troublemaker instead of trying to make things better. There's a lot of overtime!!! Maybe another company I would just think that's how corporate-america is and I should just be grateful for a job, but since we're FranklinCovey, we preach being a lot better than that--I would like to see it practiced a lot more!

    Advice to Senior ManagementI think that senior management doesn't realize just how much coordinators have to handle/keep track of--just how big our workload is, and how complicated it can be. I think they may look at us more as entry level customer service reps, and we're FAR beyond that. I would like them to streamline procedures and systems to make our job easier, to initiate ways where we can raise concerns or questions in a healthy open way, to pay us a little more to help compensate for the stress and turnover. Look at ways to reduce workload and enhance work/life balance (since that's what we preach).

    No, I would not recommend this company to a friend

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    When looking at the retail division, look before you leap.

    Retail Store Sales Manager (Former Employee)
    Salt Lake City, UT

    ProsFranklinCovey offers Sundays off to all employees. The medical and dental plan is great and employees get a decent discount on products and services from the company.

    ConsThere is little or no room for advancement. The company is undergoing changes and is firing a lot of sales managers and is trying to figure out how the retail operation division is running. Sales Manager (retail store managers) are expected to put in 40+ hours per week. If a manager falls short of 40 hours they must use a minimum of 4 hours of PTO. There is little to no solid communication from the top down unless it is emergency situations. Training is lacking and clear direction is desperately needed.

    Advice to Senior ManagementMake sure individual stores have a defenative goal with a deadline. The goal to grow business means one thing to senior management who is putting more products into Staples, Office Max, Office Depot and other big box retailers compared to the struggles the corporate owned stores are going through.
    Define store territiories in multi store markets and come up with solid sales training if you truely want your store manager to be outside sales manager.

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    Dysfunctional, high rate of nepotism.

    Client Partner (Current Employee)

    ProsGood training materials. Work, Life, Balance.

    ConsSalary and compensation is not commiserate for a top sales professional. Constant change in area structure. Senior Management is out of touch of the real outside organizational challenges.

    Advice to Senior ManagementTake your own training. Realign your business model. Clean your management house.
    Practice what you sell.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Franklin Covey reviews and ratings — including employee satisfaction and approval rating for Franklin Covey CEO Bob Whitman. All 6 reviews posted anonymously by Franklin Covey employees.