Franklin Mint Federal Credit Union

www.fmfcu.org
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Franklin Mint Federal Credit Union Reviews

Updated July 4, 2015
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2.0
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John D. Unangst
0 Ratings

3 Employee Reviews

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  1. Could be great, if but for a few things...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Franklin Mint Federal Credit Union full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Has a nice incentive policy. Payouts could be a bit better, but nothing to sneeze at. Generous PTO policy, even for new employees. Some executives and back office team members genuinely care about the front line.

    Cons

    Company went from being stagnant with updating technology, policies/procedures, branches, etc., to trying to do everything at once. The result is a veritable cluster of miscommunication, frustration, setbacks, and relative ignorance of existing branches badly in need of updates while putting all the focus on new branches. Issues with IT are almost always the primary complaint in company reviews. IT infrastructure needs major updating...$150K apparently budgeted for that in the coming year, but they spent more on a cafeteria at the main office that benefits only those in the back office. Company needs to focus on one thing at a time, first by fixing the problems being experienced by the existing locations instead of worrying about renaming everyone's job title... Company frequently relies on hiring outside employees instead of promoting and advancing employees from within...seems like a waste of resources having to constantly train new employees instead of using the talent already available.

    Advice to Management

    Stop trying to flip the entire company from top to bottom. It's turning into chaos. Look at how many employees are leaving since the beginning of the year.


  2. Treat Members well, Employees not so much.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomall, PA
    Former Employee - Anonymous Employee in Broomall, PA

    I worked at Franklin Mint Federal Credit Union

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Friendly people. Some upward movement if your on the front lines. Good location and name within the community.

    Cons

    Little training if your not Do not value employees skills or ideas. Salary way below other credit unions and commercial banks. Too much micromanagement from the top.

    Advice to Management

    Stop trying to be a big bank, pay your employees more.


  3. Incompetence, egotism, and micromanagement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prefer Not to Say
    Current Employee - Prefer Not to Say

    I have been working at Franklin Mint Federal Credit Union full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Most tellers and member service representatives are hard-working and friendly people who will bend over backwards to make the members happy.

    Cons

    -Branch staff are micromanaged to a ridiculous degree. -Individual initiative and judgment are discouraged. -Policies are complex and convoluted; systems and IT are horrible. -Trying to grow more quickly than it can afford. -Greedy.

    Advice to Management

    Trust and respect your people.



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