Franklin Mint Federal Credit Union Reviews

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3.0
4 Reviews
Recommend to a friend
Approve of CEO
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John D. Unangst
3 Ratings

4 Employee Reviews

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  1. Good company overall, currently struggling to execute its core values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager in Broomall, PA
    Current Employee - Assistant Branch Manager in Broomall, PA

    I have been working at Franklin Mint Federal Credit Union full-time (more than 3 years)

    Pros

    Strong emphasis on strengthening customer/member relations and community involvement. Company takes a lot of pride in its involvement in educating our youth in the area of Financial Literacy. Preaches the "Fish" philosophy for employees and a "Welcome Home" environment for the members. Paid time off is policy is fantastic. Branch staff are very reasonably coached to sell based on member needs.

    Cons

    In recent years there has been more turnover, leadership is weakening, and there is an all-around obvious sense of frustration surrounding the lack of continuity with regards to branch staff. Difficult to create a strong team atmosphere and a sense of ownership among staff when they see the constant movement of personnel around them.

    Advice to ManagementAdvice

    It starts with getting the right people in positions of leadership.

    "The man on top of the mountain didn't fall there."

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Vast differences between districts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Franklin Mint Federal Credit Union

    Pros

    Really great place to keep your money, I never felt like a fraud when I was explaining a product to members. Liked the small company feel and knowing everyone's name. Great hours and flexible schedule. Credit was given where it was due (from upper management). Great atmosphere to work in at Broomall office, everyone was friendly.

    Cons

    Pushed into sales that people didn't need. Branch mangers were glorified member service reps and relied on their staff to do everything and then took the credit (or did the opposite when things were negative). Branch mangers out of the branch at "business events" but no new membership was drawn from it. Seemed like a waste of time.

    Advice to ManagementAdvice

    Pay attention to staff at branches and those running branches closer.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Good place to work as a part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Broomall, PA
    Former Employee - Anonymous Employee in Broomall, PA

    I worked at Franklin Mint Federal Credit Union

    Pros

    Good experience, customer service practice

    Cons

    Petty management, cheap, overworked staff

    Advice to ManagementAdvice

    Have an open communication philosophy throughout the company, so that all employees feel like they are a valued asset to the company.

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  5. Stifling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Head Teller
    Current Employee - Head Teller

    I have been working at Franklin Mint Federal Credit Union

    Pros

    Depending on which district you are in the opportunities are endless.

    Cons

    Even though the organization says that they hire from within, there are rarely promotions from within. Also, they say that they value education but do not utlitize what those with advanced degrees do offer. In fact, it seems as if having an advanced degree is frowned upon, as most of Upper Management do not have college degrees.

    Doesn't Recommend

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