Fred Loya Insurance Agency, Inc.

  www.fredloya.com
  www.fredloya.com
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Fred Loya Insurance Agency, Inc. Reviews

23 Reviews
1.7
23 Reviews
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Fred Loya Jr
14 Ratings

5 Employee Reviews Back to all reviews

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  1.  

    Poor Management Skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Long Beach, CA
    Former Employee - Customer Service Representative in Long Beach, CA

    I worked at Fred Loya Insurance Agency, Inc. full-time for less than a year

    Pros

    Good pay. good work environment.

    Cons

    schedule, marketing, no overtime, long hours

    Advice to ManagementAdvice

    look over manages more than your csr.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Great way to get into insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    I have been working at Fred Loya Insurance Agency, Inc. full-time for more than 3 years

    Pros

    -As a Csr you can make up to $16 an hr.
    -Base stays at $12 an hour.
    -You can bonus $2, $3, or $4 dollars, depending on office you are in.
    -Weekly pay every Friday.
    -Learn about how insurance works.
    -Direct Company.
    -You dress nice.
    -Paid training.
    -As a CSR you can earn as much as $600 a week (Gross)
    -Managers earn around $16 an hour (base) and up to $20, if bonus is $4
    -Open inside Cardenas markets.
    -A lot of growth opportunity, specially if you have potential.

    Cons

    -Upset customers (very)
    -Monday thru Saturdays.
    -Rotating schedules. 9am to 4pm or 1pm to 7pm
    -No overtime.
    -You get surveyed.
    -You can easily loose your bonus $, if you make many errors.
    -3 write ups and you're out.
    -Endorsements suck, because at renewal they change premium.
    -Adjusters that suck (a lot)
    -Claims don't want to be paid out.
    -Have to make at least a sale a day.
    -$30 cancellation fee applies if you let policy cancel, and come back to open a new policy.
    -Monthly payments rarely decrease, usually stay the same.
    -Can't change due dates.
    -Highest limits are 25/50/25 (in CA). Which is pathetic. Medical is only $1k
    -To change an address you need a bill under your name.
    -To make changes you must step into office, can't do it over the phone.
    -Depending on office you are in you need to meet a monthly goal. 10 or 12 sales per CSR
    -Towing is only in case of an accident, not roadside assistance.
    -Push for so called 73's, which are people with Full Cover & have no tickets, which is dumb because out of 5 out of 10 people that walk into Fred Loya don't have licenses, the other 3 or 4 have 2 or more tickets and the remaining just have a liability car.
    .

    Advice to ManagementAdvice

    I don't know where to start, but I mean loosen up, understand that not everyday you can sell, increase limits, medical, umc, Pay out more claims, have adjusters be more on the case, because I remember a lot of complaints and reasons why clients left due to adjusters being pathetic, and not returning calls to clients. Also that 15 day thing, when you purchase a policy remove it should be a whole month, not 15 days. Also clients don't all have checking accounts, some people just want to pay cash, remove the $30 cancellation fee also.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Very Cut-Throat....Low employee retention. No Compassion for CSR's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Victorville, CA
    Current Employee - Customer Service Representative in Victorville, CA

    I have been working at Fred Loya Insurance Agency, Inc.

    Pros

    Pay is good. Training is sometimes intense.

    Cons

    No actual license training. Advancement is pretty much either based on sales, qualifications or even being in the right place at the right time that or even how attractive you look. According to (anonymous) management: Csr's are replaceable, management gets more liniency. Working hours for csr is mon-sat with variable hours wich really leave no option to run important errands or for much of a personal life. Not the best choice for family oriented individuals. If management doesnt like you, it is very easy to get you fired all it takes is a call and write ups from basically anything you do.

    Advice to ManagementAdvice

    The money spent on the permanent "Now Hiring" Signs should have been spent trying to figure out how to keep the current loyal employee's, and management should keep their personal lives at that "personal" Csr's dont like to hear about who within the company your dating...or what other employee you were all over at the christmas party. Either Mr. Loya Jr only see's numbers or he has no idea about whats happening in the different regions of his company.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Good steppingstone not good for the long run. This company is very shady.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX

    I worked at Fred Loya Insurance Agency, Inc.

    Pros

    Work with your schedule, small teams, paid training, pay for your license if pass test on first try. Weekly checks.

    Cons

    Some offices open 7 days a week. Employees are forced to pay out of pocket any errors. MUST be bilingual.

    Advice to ManagementAdvice

    You hire young people fresh out of high school because they dont know much but making them pay for company mistakes because you want to avoid a customer complaint fromt reaching TDI is NOT acceptable. Employees are feeling bullied into signing forms every time there is a mistake. How about you start bringing up better measures to safeguard your finances instead of making employees sign agreements to deduct any shortages out of their wages even if innocent? Employees only sign because they are afraid to lose their jobs and they are young, they dont know any better. How about you provide better underwriting to maintain sales goals stable?? You keep changing underwriting and increasing rates making it almost impossible to sell yet making employees sign to have a number of sales by the end of their month or else their salary is going to be cut down to $3-$4 an hour. Its ridiculous. Its almost as if you wanted your employees to quit on you, that is not motivation, work on motivating your employees and boosting morale, instead of being dictators. Its a shame that 3 offices in the DFW area had to be robbed at gunpoint putting the lives of customers and employees in danger for you to finally realize a better way to safeguard your finances.

    No opinion of CEO
  6.  

    2 years working with fred loya insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Montebello, CA
    Former Employee - Customer Service Representative in Montebello, CA

    I worked at Fred Loya Insurance Agency, Inc.

    Pros

    Really good pay, Chance to grow with the company and Rapidly expanding and creating new sub divisions

    Cons

    Management is not understanding of personal time off, they expect you to bend over backwards for them. Some managers will request a CSR to work split shifts so management can leave early. If you refuse they hold a grudge against you. Also alot of really pretty females work there and some how become managers of offices after only being employed for 3 months. There's lots of confusion over how procedures should be implemented for this very reason. Also if you upset your manager he/she can request you to be transferred most likely you will be going somewhere far in hopes you will quit

    Advice to ManagementAdvice

    Office mangers should be picked from worthy candidates. Not who has a crush on who or who is friends with who. That's why there is alot confusion with how some procedures are done. Also they make it really difficult to place a complain about office manager. I have seen whole office staff quit because of the manager they work with. CSR cant really complain because the "chain of command" that is in place. If CSR has a problem with manager the CSR can only address it to manager. If problem persist the CSR can only address it with that manager if CSR tries to place complaint with HR or higher management CSR will get suspended for skipping "chain of command" CSR can request transfer but most likely will be transferred 30 miles away from home or giving the option to stay in current office. Sometimes higher management is not aware of situations in office that make that office have a low performance because of this chain of command structure

    Approves of CEO

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