Frontier Communications Reviews

Updated July 29, 2015
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Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
1 Rating

Pros
  • Good pay and benefits; worked at home (in 30 reviews)

  • Good Benefits and Decent Salary (in 29 reviews)

Cons
  • Upper Management WASTES so much money it should be criminal (in 39 reviews)

  • Work/Life balance is pretty non existant (in 17 reviews)

More Pros and Cons

185 Employee Reviews

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  1. QA Tester

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company allowed you to work from home

    Cons

    Company had no clue how to take over Verizon properties

    Advice to Management

    Listen to the people you hired to help you with the transition, they might know more than you.


  2. Helpful (3)

    Frontier Misses the Mark

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pros, not much. Employees get a small discount on the products (phone, internet, TV). Frontier has a small 401K matching program.

    Cons

    Too much emphasis on selling products to customers. Frontier requires each employee to make sales (referrals). Not everyone is cut out to be a sales person. And the referral system is broken. Lower management to scared to discuss anything with upper mgmt. Upper mgmt. does not want to hear how the business really is. If lower mgmt. tries to say anything, they can be fired immediately. Upper mgmt. wants to get rid of employees and have contractors do the jobs.

    Advice to Management

    Stop micro-managing and hire more people. Expecting 1 person to do 3-4 peoples work is way too much!


  3. Program Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Program Manager in Allen, TX
    Former Contractor - Program Manager in Allen, TX

    I worked at Frontier Communications as a contractor (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None that I could find. Pay was good.

    Cons

    Disorganized and chaotic, favoritism and incompetence in management. Overtime demanded. Management did not understand positions they managed. Just totally incompetent.

    Advice to Management

    Stop the favoritism.


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  5. Helpful (1)

    Some things never change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None that I can think of due to added work load and administrative tasks now pushed to the workers.

    Cons

    Just went through another round of layoffs of support folks/admins.....quit adding to everyone's workload!

    Advice to Management

    We're a telecom, not a used car lot.....start running the company like we mean something!


  6. Helpful (2)

    Don

    • Career Opportunities
    • Comp & Benefits
    Current Employee - Internet Help Desk in Allen, TX
    Current Employee - Internet Help Desk in Allen, TX

    I have been working at Frontier Communications

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    There is a good commission structure and the pay is good.

    Cons

    There are too many office politics. If you don't fit into the clique you are not part of the team. Too many supervisors trying to hit on you. It seems like a big freak show!

    Advice to Management

    Stop trying to screw your employees!


  7. Helpful (2)

    Watch your back!

    Current Employee - Training Supervisor in Fort Wayne, IN
    Current Employee - Training Supervisor in Fort Wayne, IN

    I have been working at Frontier Communications (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good people to work with

    Cons

    Terrible people to work for

    Advice to Management

    Stop screwing good people


  8. Helpful (1)

    Not the same phone company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Hartford, CT
    Former Employee - Management in Hartford, CT

    I worked at Frontier Communications full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    salary was good, job was good

    Cons

    company forces employees to be sales people. upper management doesn't listen to employees


  9. Helpful (2)

    Horrible corporate management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Associate in Charleston, WV
    Former Employee - Collections Associate in Charleston, WV

    I worked at Frontier Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    People, pay, and union if under old contract

    Cons

    Micro management, no leadership, dirty work environment, and stress beyond belief

    Advice to Management

    Good luck keeping good employees


  10. Helpful (2)

    DO NOT WORK HERE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Richland, SC
    Former Employee - Technical Support Representative in Richland, SC

    I worked at Frontier Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    work at home that is all

    Cons

    This company does not care at all about its employees! Supervisors and level 2s who are suppose to be there for help and guidance are never there. I got switched to frontier from another company and everything was different! Different phones and work systems and in all I received 11 hours training over 2 days, then I was expected to take calls and know what I was doing and the best part no one was there to help. They expect you to work overtime even when it doesn't fit your schedule, the whole point of working at home is so you can have a schedule and job that fits around your life. Also when their systems aren't working correctly they expect you to deal with it even when you have a customer screaming in your ear! They really don't care about anyone but themselves and money. I would advise if you can to not work here!

    Advice to Management

    Hire better supervisors and level 2s, better and more detailed training! Maybe actually care about the people you employ! FIX YOUR SYSTEMS WHEN THEY GO DOWN!!


  11. Helpful (2)

    Toxic workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facilities Assigner in Sun Prairie, WI
    Former Employee - Facilities Assigner in Sun Prairie, WI

    I worked at Frontier Communications

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Starting pay seemed good.. At first

    Cons

    By far the worst employer I have ever had. People are out to get each other and go out of their way to get others in trouble for trivial things like "eating too loudly" or simply because they wore a tee shirt to work. Employees are miserable and aren't afraid to let everyone know. Employees are over worked, with mandatory overtime every single day. Supervisors aren't trained in what their employees do every day so they cannot help. Employees come to work sick out of fear for their jobs. A toxic workplace if I have ever seen one

    Advice to Management

    Pay employees what they are worth and stop hiding behind the do nothing union. Don't tolerate middle school behavior and if there is one particular person who seems to make it a personal goal to either make someone quit or be fired, deal with them.



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