Frontier Communications

  www.frontier.com
  www.frontier.com

Frontier Communications Reviews

Updated December 17, 2014
Updated December 17, 2014
515 Reviews
2.9
515 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
388 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 30 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 29 reviews)


Cons
  • Upper Management, considers Technicians with high Call Handling Time as inept (in 39 reviews)

  • Finding a work-life balance can be tough but can be done (in 17 reviews)

More Highlights

155 Employee Reviews Back to all reviews

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  1.  

    Don't work here unless best paying job in your area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    Pay and benefits thanks to Union in my area.

    Cons

    Everything about the company is a con. Poor training, no one follows guidelines or procedures. All about sales and no matter if it's ethical or correct. Management is out of touch with day to day. Work life balance is non-existent, no potential for advancement, dead end job no matter what your title is, unless you upper management. Which their positions seem to rotate every 6 months or less to new position.

    Advice to ManagementAdvice

    Let your jobs go and allow more competent people to take over who truly understand business and how to achieve goals.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Worst company experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Frontier Communications full-time (more than an year)

    Pros

    Poor leaders lead to poor execution

    Cons

    No work-life balance.
    Expectations far exceed what actually can be delivered.
    Leadership that does not have a clue how to lead.
    Too many Yes Men.
    Verizon kept the best and Frontier got rest.

    Advice to ManagementAdvice

    Clean house. Bring in new blood and get rid of the Managers that are waiting on retirement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Every single day there is something "new" that needs to be implemented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    First line managers are easy to work for, the pay is great considering what I actually do in a day.

    Cons

    Management above the first line have no clue what is going on and they roll out the worst ideas possible.
    All the old Verizon/GTE practices that didn't work are being brought back because the old Verizon employees are still in a position of power.
    Feel like we have been lied to since the acquisition from Verizon, they said that they are an employee friendly company but it sure doesn't seem like it though. From work groups that don't have enough techs to handle the volume of trouble tickets to the constant changing of the technician schedules, you're not left with time at home to release from the job. And with more focus on your numbers than actually addressing the real issues you feel like you are one slip up away from discipline.

    Advice to ManagementAdvice

    Let's address our plant issues instead of pushing the products that aren't going to work on our sub-par facilities. Why do I have to constantly tell customers that your slow speed or your disconnects are because of our congestion, I mean area of high demand, oops I mean surplus of users.

    Doesn't Recommend
    Negative Outlook
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  5. 6 people found this helpful  

    Worst Culture Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources
    Current Employee - Human Resources

    I have been working at Frontier Communications full-time (more than 3 years)

    Pros

    I can't think of anything nice to say.

    Cons

    This is the most outdated company in the country!! I think the leaders in the organization still think it’s 1968. I’m surprised I never witness anyone smoking at their desk…think Mad Men. Truly one of the most dysfunctional work environments of all time! If you pine for the 60’s when women and minorities where treated like second class citizens, this is the place for you.

    Advice to ManagementAdvice

    Hire a new CEO and EVP of HR. Meggie Wilderotter is the most unrelatable, unapproachable, narcissistic woman I have ever met. She does not care about her employees or the customer, she only cares about herself. Ditto for Cecelia McKinney.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Horrible Place to work. Would not recommend to anyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales and Service Consultant in Marion, OH
    Current Employee - Residential Sales and Service Consultant in Marion, OH

    I have been working at Frontier Communications full-time (more than 3 years)

    Pros

    Benefits and pay are the only pros

    Cons

    Very hard to balance personal life from work. Almost like a school environment where you have people who are treated differently for certain reasons. Schedule is horrible and they don't care or understand that some people have families

    Advice to ManagementAdvice

    ALL employees need to know they are appreciated! Not just the top sellers. Believe it or not most of us try our hardest

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    RUN LIKE H....!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales in Allen, TX
    Former Employee - Customer Service and Sales in Allen, TX

    I worked at Frontier Communications full-time (less than an year)

    Pros

    The majority of the people are great. You will meet and work with some good people.
    Benefits were good.

    Cons

    Too many CONS to list here...
    Lousy, unreliable internet product in 80% of their areas. Company is trying to position themselves as an internet service company, but the majority of their customers "may" get 3 megs of download speed. (Usually less.)
    Nobody is making any money. The people who "made their numbers" were usually cramming accounts.
    The company as a whole doesn't give a crap about it's employees. YES- there are GOOD people you'll work with. Lot's of them, but vast majority of my co-workers were miserable.
    HQ touts a "one call resolution" mantra, which is complete nonsense. They ONLY care about "new" sales.
    I was fired for not meeting my quotas, but I had 5 out of 5 star ratings for my service. My managers openly told me
    to quit focusing on customer service and sell. So much for one call resolution. The manager who hired me was fired for running a scam with Dish to get "new customer" calls routed to his team! (But the constant quote from
    managers is that calls are "totally random." Nonsense! If you're in the deadbeat account /angry customer / cancel
    call queue, you're doomed.
    You will be hounded for sales, but never once praised for saving a cancellation due to a PO'd customer.
    STAY AWAY!!!

    Advice to ManagementAdvice

    Pay attention to what your employees say and give them a reason to feel like it matters that they come to work.
    Why spend 7 weeks on training knowing that 95% of each class will bail or be fired within a year?
    Quit talking about upgrading the network and do it already.
    Create dedicated customer service reps and sales reps and reward (pay) each accordingly. Some people excel at customer service and some at sales. You want happy customers, how about treating those who help get them there with some respect.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    They are the industry leaders... in churning and burning employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Residential Sales Consultant in Fort Wayne, IN
    Former Employee - Residential Sales Consultant in Fort Wayne, IN

    I worked at Frontier Communications full-time (more than an year)

    Pros

    Higher pay than average job for individual without a degree. Union job with great health benefits and vacation time. Freebies occasionally given out to high performers.

    Cons

    Extremely rough on employees on making sales goals. Frontier is all about the sales and no focus is on service. You are a SALESMAN. There is no customer service. If a customer calls in to cancel a phone line because their spouse just died, you are expected to stop that cancellation and sell them internet, tv, and internet security in 12 minutes or less. No rest for the weary, you have absolutely no break between phone calls, not even 5 seconds. Expect an entire shift of chaos. Many customers fall through the cracks due to their focus on absolute profit and not service and you are the ear that gets screamed off for letting them down. Also, You are an "emergency worker" in their eye. So if the entire city shuts down due to 7 feet of snow, you are still expected to be there. When I started working here, I was hired in with 40 people. When I put in my 2 weeks, 36 of them were gone. I worked here a year and a half. They have approximately 150-200 Sales Associates in this call center, but probably hire 320 people a year... You do the math.

    Advice to ManagementAdvice

    Get a soul. This company needs to take an inward look at itself from the CEO down. Employees are expendable, customers are targets, and Frank The Buffalo is full of BS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    What work was like in the dark ages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Technician in Fort Dodge, IA
    Current Employee - Sales and Service Technician in Fort Dodge, IA

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    Absolutely nothing to consider here.

    Cons

    IF you can imagine the worst place to work..... this would be it. Absolutely no ethics happen here. Management (if you can call it that) are held in check by the next level. They are not allowed to speak up. Don't dare question anybody above you. What a neanderthal approach to running a business. The mind of Maggie. Kinda like the wizard of Oz. Well I've had enough, I'm going back to Kansas.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Call Center Horror

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Former Employee - Customer Service Representative in Fort Wayne, IN

    I worked at Frontier Communications full-time (less than an year)

    Pros

    The people were great. Some of the nicest coworkers anywhere. Unbelievable benefits. I have never had of benefits like that for such a good rate. The pay structure was good also.

    Cons

    The position was customer service. However, the main focus is sales. Nothing wrong with sales expect when ethics are thrown out the window. Products sold improperly just to make a sale. Contracts renewed without consent.

    Advice to ManagementAdvice

    Separate sales from customer service. No one wants a sales pitch when the product they have already purchased isn't working.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    A communication company who has NO idea how to communicate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time (more than 3 years)

    Pros

    The complete absence of quality management allows you work how you want

    Cons

    There is no support within the organization. It is easier for management to fire somebody than to offer guidance and development.

    Advice to ManagementAdvice

    Sharing information among the employees of the company is difficult at best. No feedback from management. The culture of the Fort Wayne office is not supportive in the development of a career with the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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