Frontier Communications Reviews

Updated July 22, 2015
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3.0
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Approve of CEO
Frontier Communications President and CEO Dan McCarthy
Dan McCarthy
5 Ratings

Pros
  • Good pay and benefits; worked at home (in 30 reviews)

  • Good Benefits and Decent Salary (in 29 reviews)

Cons
  • Upper Management WASTES so much money it should be criminal (in 39 reviews)

  • Work/Life balance is pretty non existant (in 17 reviews)

More Pros and Cons

117 Employee Reviews

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  1. Technical Support Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Frontier Communications (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Frontier was a learning experience. One where I learned that customer service is not a job I want to do ever again. Don't get me wrong. The people that I worked with and for, were great people, it was just the customers that I had a problem with.

    Cons

    Working on a computer help desk and dealing with irate people.

    Advice to Management

    None


  2. Helpful (2)

    Manager

    Former Employee - Anonymous Employee in Marion, OH
    Former Employee - Anonymous Employee in Marion, OH

    I worked at Frontier Communications (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is good and the people

    Cons

    Lack of respect from upper management

    Advice to Management

    Come to the trenches


  3. ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Pros

    benefits locations co workers pay

    Cons

    later hours job security stress


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    hourly-worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Sales Support Specialist in Wilmington, NC
    Former Employee - Business Sales Support Specialist in Wilmington, NC

    I worked at Frontier Communications (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Company expanding into three more states...more jobs

    Cons

    Too many to mention in this space

    Advice to Management

    BE FAIR


  6. Helpful (2)

    Great pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    My boss was awesome

    Cons

    the CEO was completely clueless on what really happened in the call centers. When she came around we were all on eggshells.

    Advice to Management

    You already got rid of the old CEO so you're probably on the right track!


  7. Helpful (1)

    Good pay & Benefits --- Extremely hard

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Deland, FL
    Current Employee - Technical Support Specialist in Deland, FL

    I have been working at Frontier Communications full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good pay,benefits,160 hours pto a year !! ,can make extra $2 hour on top of pay and commision.

    Cons

    Horrible training, metrics are impossible to meet, job requires alot. Sit on phone all day long !

    Advice to Management

    Na


  8. Helpful (1)

    VP

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Penn, PA
    Former Employee - Anonymous Employee in Penn, PA

    I worked at Frontier Communications

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, and the people overall were committed and thoughtful. Stable industry.

    Cons

    Unfortunately, a dying industry as well with little to no innovation. Upper mgmt in PA was not good.

    Advice to Management

    Innovate - we are seeing resellers and cable eat our lunch.


  9. It was good until...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Advisor/Technical Support in Provo, UT
    Former Employee - Collections Advisor/Technical Support in Provo, UT

    I worked at Frontier Communications full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Frontier really cares about its employees. They are big on promoting internally and give ample time off/ benefits. I did collections for 6 months and then they moved all Frontier departments away and moved in with strategic partnerships only. Collections was great! I had fantastic supervisors and had a team that rocked the stats.

    Cons

    The transition into strategic partnerships was a disaster. They hired a supervisor externally and did not give her any product training. Many employees in the sales departments were going to make substantially less money. They started to count me absent and unpaid for days I was there and working! I was to receive a $1.50 raise and it was never applied.

    Advice to Management

    In my opinion it wasn't worth it to make that transition to make an extra buck. It seemed to make the turnover rate skyrocket. Try to keep away from playing favorites; there is a lot of internal talent, you just have to assess their skills.


  10. Helpful (1)

    Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Fort Wayne, IN
    Former Employee - Dispatcher in Fort Wayne, IN

    I worked at Frontier Communications full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good Pay. Good Benefits. 401K option. Pension. Lots of different company positions available in the same building. Currently acquiring more states. I only recommend this job because of the pay and benefits.

    Cons

    There is a lot of favoritism between management and employees. If they like you they let you do whatever you want. If they don't like you even if you are a star employee they will find a way to terminate you. More politics then professionalism.

    Advice to Management

    Keep your personal feelings to yourself and keep it professional. Don't be a corporate bully. Don't lie. And don't play favorites.


  11. Helpful (1)

    Technical Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits are good, but the Technicians are better due to being represented by the union. One good aspect able this position in a little freedom.

    Cons

    Work/Life Balance. Very tough position to get that work/life balance. You are always on duty. The phone never stops ringing

    Advice to Management

    Don't Micro manage employees. Some senior management fell that anyone can step right in and do this job. Not the case. It takes a certain kind of person



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