Frontier Communications

  www.frontier.com
  www.frontier.com
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Frontier Communications Reviews

Updated September 13, 2014
Updated September 13, 2014
481 Reviews
2.8
481 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
367 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 28 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 26 reviews)


Cons
  • Poor upper management, poor customer service, poor excuse for a fortune 500 company (in 35 reviews)

  • Finding a work-life balance can be tough but can be done (in 16 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    How to do everything wrong the first time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Frontier Communications full-time for more than 8 years

    Pros

    Pros: Reasonable pay, commissions, incentives, and vacations.

    Cons

    This is a phone company. After implementing the new Ayaya VOIP system 2 years ago, call quality when down the tubes. When a call is transferred to you, the customer can't understand you or you them. Calls are muffled like talking through a pillow, watery, and choppy cutting in and out. Hold music sounds like it is underwater. Both sides have to repeat themselves just to finally get a call back number from the customer. If you are successful and get the number right, the return call is fine.

    Advice to ManagementAdvice

    Try planning and following ideas through to their farthest conclusion instead of being caught unprepared when the plan runs out and you have to start imposing kluges and workarounds for long periods to get a somewhat workable system several years later. Before marketing a new product, find out if it is actually compatible with the other parts of the system. Most of the problems needing to be solved are the ones that the company creates for itself, not normal and expected maintenance. The waste of productivity is astounding, not due to the workers, but poor strategies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    Nice coworkers and business partners

    Cons

    Lack a work life balance

    Doesn't Recommend
  3. 2 people found this helpful  

    its a paycheck but not much else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Everett, WA
    Current Employee - Sales Representative in Everett, WA

    I have been working at Frontier Communications full-time for more than 3 years

    Pros

    full benefits, union job, paycheck

    Cons

    commission structure no longer pays you for what work you actually do. the company will not negotiate with the union.

    Advice to ManagementAdvice

    listen to the people that actually interact with the customers so you'll actually know what they want.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. 5 people found this helpful  

    One of the telcos in the country is finding it hard to keep up with the new players

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time for more than a year

    Pros

    Very good engineers, very good engineering managers, minimal automation

    Cons

    Terrible process; nobody has a clue as to how an order flows from one group to another; they have been transitioning from RT to M6 for the last year and a half and it still hasn't gone anywhere

    Disapproves of CEO
  6. 4 people found this helpful  

    Good opportunity to earn a good wage in a difficult work environment with poorly integrated technology.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales  in  Everett, WA
    Current Employee - Customer Service and Sales in Everett, WA

    I have been working at Frontier Communications full-time for less than a year

    Pros

    Very good insurance, reasonable wage if you are very sales motivated, genuine commitment to charity in local communities, good place to meet good people and make good friends and if you work in a unionized location, good job security.

    Cons

    Antiquated corporate culture that micromanages every minute, including bathroom breaks. Constantly being asked to go the extra mile to cover up or redo work that wasn't done right the first time because of very poor internal work flow and poorly integrated systems and mostly because the company refuses to budget enough time to do things right the first time. There is a constant pressure to get more done in less time and the quality of the work constantly suffers because the company rarely recognizes the difference between a task being completed and getting it done 100% right the first time. The gap between the company's measurements of work performance and reality is appalling and there is often financial rewards for taking short cuts and letting someone else fix your mistakes. Both employees get credit for completing a work task and the customer suffers because we don't get it right the first time.

    Advice to ManagementAdvice

    Stop being penny wise and pound foolish. Start investing in an end to end single integrated computer system that may cost twice what is now being spent on a dozen poorly integrated and often outdated systems. Stop micromanaging every minute and give your employees an opportunity to earn your faith. Try to inspire greater effort from your employees by investing in making their job easier and less stressful and rewarding them for returning the favor.

    Positive Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Love my job disaprove of upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CZT
    Current Employee - CZT

    I have been working at Frontier Communications full-time for more than 10 years

    Pros

    love working outside and by myself good pay

    Cons

    management doesnt listen to techs they are taking away benefits and want techs to become sales reps

    Advice to ManagementAdvice

    listen more to what we techs have to say we are the ones who face the customers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Entry level position only

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    Nice colleagues, They respect culture

    Cons

    Time of job, very low salary

  9. 2 people found this helpful  

    Great pay IF you have union. Otherwise don't waste your time as they change all the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time for more than 10 years

    Pros

    All employees for the company were based in the United States. For the dept. I worked in we had casual dress, great supervisors. Our pay was great for our area (above the norm) and we were trained to think outside the box. Vacation days time off requests and medical were all great. Our dept. was comfortable with each other and knew we could get help from each other if needed. BEAR IN MIND OUR AREA WAS UNION CONTRACTED.

    Cons

    Cons would have to start with the fact that middle management would not stand up for their groups, instead they have a view of don't make waves and they won't be fired. Life balance was tough if you had used vacation and had any kind of emergency come up. Depts. were run like personal businesses so many of the benefits that one group had another group would be denied. Examples would be groups were allowed 4 -10 hr. shifts, work at home or part time, while others were told no. The company seemed to jump jobs around on where they could find the cheapest hourly or salaried wages.

    Advice to ManagementAdvice

    Leadership in a company at least in my mind means take care of the employees like promised so they may take care of the customers. Try to find encourage management to point out issues to the next level up so it is not just swept under the rug.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Challenging environment that fostered professional growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist  in  Rochester, NY
    Current Employee - Specialist in Rochester, NY

    I have been working at Frontier Communications full-time for more than 3 years

    Pros

    Recognition of hard work, support and encouragement to participate in community based activities, local model engagement, accessible upper management, exposure to a variety of work

    Cons

    Need for more effective and relevant communication from top down, less redundant layers of management

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Challenging work, but they offer some of the best jobs in the communities they service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time for more than 8 years

    Pros

    In rural America a job at Frontier can be a good paying "job for life".

    Cons

    This is an old industry with many challenges in 2014 and beyond. Frontier was about 5,000 employees in 2010 and grew to almost 15,000 as a result of their Verizon acquisitions. The Former Verizon employees were used to higher pay, richer benefits etc. because they worked for a company that subsidized the money-losing old phone company they worked for with a hugely profitable wireless operation. When they got acquired by an old fashioned phone company, reality set in. And for them (now 2/3 of the company) reality bites! Verizon wanted no part of them and were glad to sell them off. Many took pay cuts and had to pay for their healthcare benefits (like 99% of America!). Frontier (reality) rocked their worlds. So I'm not surprised by the negative comments.

    Advice to ManagementAdvice

    Transitioning from a telephone company to a broadband company is challenging and you probably need something else besides broadband to make a big dent in revenue. Do your best to appreciate those employees who bust their butts every day. Worry about them as much as you worry about wall street and you will see more productivity. But at the end of the day, we are squeezing every bit of juice out of this radish, so assume the best from your employees, not the worst. Intimidation is never ok.

    Recommends
    Positive Outlook
    Approves of CEO

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