Frontier Communications

  www.frontier.com
  www.frontier.com

Frontier Communications Reviews

Updated December 16, 2014
Updated December 16, 2014
515 Reviews
2.9
515 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
388 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 30 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 29 reviews)


Cons
  • Upper Management, considers Technicians with high Call Handling Time as inept (in 39 reviews)

  • Finding a work-life balance can be tough but can be done (in 17 reviews)

More Highlights

89 Employee Reviews Back to all reviews

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  1.  

    IHD tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    The pay is good compared to other IT jobs I have seen. They offer the abilty to make more an hour based on how good of a tech you are. Sales are 30% of your stat's and at points is very easy to make sales if you feel comfortable doing so.

    Cons

    Forced overtime because the company did not plan well when purchasing a large state with close to 1 million customers.

    Advice to ManagementAdvice

    Focus on making the install process better for new customers, someone who has never had services with Frontier should not be calling in describing trying to get services connected for over 2 weeks and having 3 missed appointments

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    Supervisors leave you alone for the most part.

    Cons

    Very little employee recognition from management. This is also the "good ole boy network" at its finest.

    Advice to ManagementAdvice

    Employees like to know that they are appreciated, and they also like to think that there is a chance for advancement.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Good ideas, bad execution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Service Specialist in Fort Wayne, IN
    Former Employee - Sales & Service Specialist in Fort Wayne, IN

    I worked at Frontier Communications full-time (more than 5 years)

    Pros

    The company is very flexible with employees, even offering work at home options in many locations.

    Cons

    This is a very small company that has grown very fast by buying parts of other companies. They have outgrown their knowledge of how to operate efficiently. The salary structure inhibits employees from reaching potential.

    Advice to ManagementAdvice

    Offer a true, uncapped, full commission option to your sales people. My sales averaged over 150% higher under Verizon, selling the same products. This was due in part to the fact that Verizon rewarded it's sales people and gave them reasons to build the drive and to excel. That was taken away and sales dropped.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Re tension Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Pros

    Money was good, Benefits are great, Nice work environment.

    Cons

    What we were told in training isn't what happened. Training tells you no caps on commission BS ! Upper management even told us not going to pay high commissions. Someone better explain to them in commission sales capped is a bad word!

    Advice to ManagementAdvice

    Better communication to trainers and managers , let them know whats going not change daily!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    very strict with time management, sales and call flow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service and Sales in Marion, OH
    Former Employee - Customer Service and Sales in Marion, OH

    I worked at Frontier Communications full-time (more than 10 years)

    Pros

    indoors, office work, some medical benefits

    Cons

    very strict with time management, sales and call flow

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Opportunities Exist for Self-Motivated Individuals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Frontier Communications full-time (more than 5 years)

    Pros

    If you're a self-motivated individual, who is ready to work hard then there are plenty of opportunities for you at Frontier. You'll be given the opportunity to prove yourself and, if you're reasonably competent, hard work and good technical skills will uncover opportunities for advancement.

    Cons

    The pace is extremely fast. At times, the company has too many things going on at once and quality of work and quality of life can suffer as a result. The company prides itself on being a leader in services in a technical market space. However, the services (e.g., phones, teleconference facilities, office spaces, etc.) do not at all convey the air of a technically progressive company.

    Advice to ManagementAdvice

    Focus as much on your employee-facing marketing as you do on your customer-facing marketing. Provide employees across the organization with a work environment that makes them FEEL like they're working for a modern, progressive technology company. Be more open in communicating vision to employees in concrete, actionable terms.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Time to look at management's purpose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Frontier Communications full-time (more than 3 years)

    Pros

    Good pay and benefits based on industry comparisons. The main reason not to go elsewhere.

    Cons

    Management should be proactive and look at the big picture, not just the next few minutes. It is completely reactive and does not make an effort on foresight unless forced to do so by circumstances, usually when it has reached a crisis point. Many are women who found a way to get into a management position so that they wouldn't have to deal with the real work any more. Worker issues are treated as business as usual, to be endured instead of looking for a remedy, especially if it involves dealing with another department which might cause resentment. Personal devices are prohibited like cell phones or use of the internet on personal time but that doesn't seem to apply to the managers who shop online, talk on personal phone calls, and wander around socializing with their favorite people, taking them away from their work. They watch and publish stats to inform you about your status with an occasional suggestion that things may need to improve. No guidance is provided or acknowledgement of conditions that affect performance and are beyond the control of workers like broken systems. What many customers probably aren't aware of is that when they ask for a supervisor, they are only getting another worker elevated to the status of being the escalation person making the customer feel as if they are getting more help. This position has no more ability to solve the problem and they are counting on the customer being satisfied that nothing can be done since a "supervisor" told them the same thing. The real supervisors avoid calls from customers as much as possible unless it has become an executive level issue and they are compelled to deal with a problem themselves.

    Advice to ManagementAdvice

    A paradigm shift is required from a management style that is interested in more than holding onto a job and doing as little as possible to survive until retirement. You need management that is proactive for the company and the workers or you are doomed to the status quo which is why so many other companies are mediocre and can't realize the enormous wasted and unused potential of their workforce. Being just a little better than the competition is not a good business model but seems a common goal in the industry. Not exactly what I would call raising the bar.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Online Customer Service and Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Sales and Customer Service Representative
    Current Employee - Online Sales and Customer Service Representative

    I have been working at Frontier Communications full-time (more than an year)

    Pros

    Overall, the Allen, TX Call Center is an easy going work environment. There are little part time positions available so be ready to work 40 hours or more every week. This is a good thing if you need guaranteed hours.

    Cons

    Once hired you will learn that your position is to be a "universal" representative in which you are responsible for handling all sorts of calls ranging from billing, collections, and account management, all while being expected to reach sales and customer service goals.

    Advice to ManagementAdvice

    There needs to be different positions for each department rather than having one person handle everything

    Recommends
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    I did not HATE working with Frontier.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Pros

    Pay was great because I was hired by Verizon. I met some great people at this company. I did what I was told and had decent sales so I was treated better than most.

    Cons

    The actual product is crap. It was so disheartening selling product that I knew would have issues. Also if you did not perform well (even for a week) you were basically shunned form socializing with your immediate supervisor. There was little rapport built with management if a person did not have high sales.

    Advice to ManagementAdvice

    Provide more support and training to those who struggle.

    Doesn't Recommend
  11.  

    The perks are great if you can handle the high stress and strict attendance policy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service and Sales
    Current Employee - Customer Service and Sales

    I have been working at Frontier Communications full-time (more than 5 years)

    Pros

    The pay and benefits are great. If you keep up with technology the sales may come easier.

    Cons

    High stress. You'll need to develop an outlet or other way to deal with stress. The bonus structure use to be great and a motivator to strive towards. It hardly covers the cost of the taxes taken out on the weekly check.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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