Frontier Communications

www.frontier.com

Frontier Communications Reviews

Updated January 27, 2015
Updated January 27, 2015
533 Reviews
3.0
533 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
398 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 30 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 29 reviews)


Cons
  • Upper Management, considers Technicians with high Call Handling Time as inept (in 39 reviews)

  • Finding a work-life balance can be tough but can be done (in 17 reviews)

More Highlights

79 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Everyone was very pleasant to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Communications Technician in Phoenix, AZ
    Former Employee - Data Communications Technician in Phoenix, AZ

    I worked at Frontier Communications part-time (less than a year)

    Pros

    Friendly co-workers, excellent supervisors, interesting work, good pay. Worked independently without someone always looking over your shoulders. Supervisors believed in my abilities and trusted that I could get the job done.

    Cons

    Sometimes, there wasn't enough communication between co-workers so it could become a little disorganized as far as collaborating on jobs that needed you to work as a team. It was really hard to get hired on as a regular full-time worker.

    Recommends
    Neutral Outlook
  2.  

    was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Technician in Rochester, NY
    Current Employee - Sales and Service Technician in Rochester, NY

    I have been working at Frontier Communications

    Pros

    good place to work stable i guess

    Cons

    typical call center stuff you knw

    Advice to ManagementAdvice

    get it together

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Decent company to work for

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications

    Pros

    The pay and incentives were better than most places I look at

    Cons

    Could have done better with training

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Satified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Marion, OH
    Current Employee - Director in Marion, OH

    I have been working at Frontier Communications full-time

    Pros

    Good work life balance, People are great

    Cons

    Pace is a little slow, This is not an aggressive company

    Advice to ManagementAdvice

    Stronger pay compared to market would be good.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Fine place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    Variety of work, good pay, good benefits, stable(ish)

    Cons

    Company is a vs. towards rank and file workers. Take from us to give to them.

    Advice to ManagementAdvice

    Some of us aren't looking to make leaps forward in pay and benefits. We are however looking to maintain our level of income,benefits and standard of living. Saying to us that you don't have a pension plan is disrespectful when you make millions of dollars a year (Maggie).

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Overall it was a good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications

    Pros

    It was everything a central office technician would want.

    Cons

    Management was starting to expect sales and leads from techs. Field techs even has quotas.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facility Assignor in Bluefield, WV
    Former Employee - Facility Assignor in Bluefield, WV

    I worked at Frontier Communications

    Pros

    Great training, great pay, enjoyable, management and coworkers fun to work with

    Cons

    No room for advancement, stagnant pace

    Advice to ManagementAdvice

    The management at my office was great but powerless to change things.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    You can do well if you're willing to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Frontier Communications full-time (more than 3 years)

    Pros

    Generally friendly co-workers, good upper management, opportunities for advancement, can make a descent amount on commissions

    Cons

    Can be tense environment with several agents sitting within a few feet, much of call base is dealing with rural DSL customers who generally have fair to poor internet connections - you will occasionally receive an irate caller

    Advice to ManagementAdvice

    There has been a departure from the family feeling of the company to a more corporate feel which does not encourage a good impression of the company by the employees

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Senior Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Everett, WA
    Former Employee - Senior Project Manager in Everett, WA

    I worked at Frontier Communications as a contractor (more than a year)

    Pros

    Frontier Communications has extremely qualified and knowledgeable people working in their organization and they are great to work with, always helping each other out, working as a team to meet goals of the project, but still making everyone feel like each person contributed to the goal of the project. Great place to work.

    Cons

    As with a lot of companies in today's world, ROI is very important in all organizations of the company, but they still make each person feel that they are an important part of that goal. Some time it take extra hours of work from each individual to meet on time delivery of a project, which is a normal requirement for most all companies.

    Advice to ManagementAdvice

    Be willing to share in the profits of the corporation if organizations are delivering about there goals.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    If you have what it takes!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC in Allen, TX
    Current Employee - NOC in Allen, TX

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    You will advace yourself. You will have a job for life. The pay is competative. The benefits are competative.

    Cons

    Management is unorganized. There is no real structure. It seems like each location across the U.S. has an entirely different process.

    Advice to ManagementAdvice

    You should look for talent that has experience. Look at the people that started at the bottom and worked their way up. These people know and understand how each department works, and therefore understand how to make a positive change across the board. Quit hiring GMs that don't know how to wire a Phone Jack... That should be a minimum requirement. Also... The three Ps are a good thing. Let’s start making it true. Put the Customer first. Direct TV has it figured out. Let's provide a better customer service.

    Recommends
    Positive Outlook
    Approves of CEO

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