Frontier Communications Reviews

Updated July 5, 2015
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4.0
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Approve of CEO
Frontier Communications President & CEO Dan McCarthy
Dan McCarthy
1 Rating

Pros
  • Good pay and benefits; worked at home (in 30 reviews)

  • Good Benefits and Decent Salary (in 29 reviews)

Cons
  • Upper Management WASTES so much money it should be criminal (in 39 reviews)

  • Work/Life balance is pretty non existant (in 17 reviews)

More Pros and Cons

95 Employee Reviews

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  1. Training Facilitator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Specialist in Charleston, WV
    Current Employee - Training Specialist in Charleston, WV

    I have been working at Frontier Communications full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great upper management. Travel perks.

    Cons

    Lots of Travel. Gone 6 months of the year.


  2. Chat Customer Service/Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good Pay, Fun Atmosphere, Fun people

    Cons

    Lots of overtime, lots of long nights and weekends.

    Advice to Management

    Care about your employees more


  3. frontier

    Current Employee - Network Engineer in Charlotte, NC
    Current Employee - Network Engineer in Charlotte, NC

    I have been working at Frontier Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good place to work, great co workers

    Cons

    no cons to speak of


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great advancement oppurtunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great advancement opportunity within the organization. Plenty to learn if you find the right people.

    Cons

    Company that may be growing to fast to be able to maintain current network properly.


  6. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support Analyst in Deland, FL
    Current Employee - Desktop Support Analyst in Deland, FL

    I have been working at Frontier Communications full-time (More than 3 years)

    Recommends
    Recommends

    Pros

    Lots of opportunity to grow within the company, transfer to different sites, very family oriented.

    Cons

    Can be stressful and overwhelming at times.


  7. Engineering Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Assistant
    Current Employee - Engineering Assistant

    I have been working at Frontier Communications

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good pay because of the union

    Cons

    No opportunity to work in other departments


  8. Sales And Services Tech 2

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Services Tech II in Marysville, WA
    Current Employee - Sales and Services Tech II in Marysville, WA

    I have been working at Frontier Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits, pay and vacation time. Most work is not physically demanding.

    Cons

    Anytime you have a job dealing with the public you some draw backs.

    Advice to Management

    Need more training with specialty services the company may offer.


  9. Helpful (1)

    Good for starting off

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This is a great place to start off in IT careers. Everyone have been great to work with. Managers are really nice and helpful.

    Cons

    Its not beneficial to stay and move around. The raises from moving up is horrible. The HR team are slow and really try to low ball you when it comes to moving up in the company.

    Advice to Management

    Look more at the end game. You have people who love what they do and are good at it but don't get pay what they are worth.


  10. Senior Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internet Help Desk Senior Tech in Dallas, TX
    Current Employee - Internet Help Desk Senior Tech in Dallas, TX

    I have been working at Frontier Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company, they assist with career guidance, have benefits and opportunities, good morale.

    Cons

    Growing company can have its growing pains.


  11. frontier secure specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Frontier Secure Specialist Intuit 2years in Deland, FL
    Former Employee - Frontier Secure Specialist Intuit 2years in Deland, FL

    I worked at Frontier Communications full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Perfect hours, nice work environment, decent pay, benefits, and opportunity for advancement

    Cons

    Training isn't good, making the work difficult, and leadership is poor due to their lack of training and product knowledge

    Advice to Management

    Promote based on skill set and product knowledge not just merchant based surveys. Training on how to get a good survey doesn't resolve the merchant's issue or first call resolution.



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