Frontier Communications
2.4 of 5 270 reviews
www.frontier.com Stamford, CT 5000+ Employees

Frontier Communications Reviews

Updated Mar 27, 2014
All Employees Current Employees Only

2.4 269 reviews

                             

25% Approve of the CEO

Frontier Communications President Maggie Wilderotter

Maggie Wilderotter

(203 ratings)

29% of employees recommend this company to a friend
24 Employee Reviews Back to all reviews
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Great People - Culture - People

Network Engineer (Current Employee)

I have been working at Frontier Communications full-time for more than a year

ProsImmediate 20 days PTO and solid Health/Dental - Decent Compensation - 100% US based work force.

ConsSometimes wonder about upper management decisions regarding process and project direction.

Advice to Senior ManagementAsk opinions and feedback first from your on-the-ground work force and really LISTEN.

Yes, I would recommend this company to a friend

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frontier

Anonymous Employee (Current Employee)

I have been working at Frontier Communications

Proscomfortable, nice location, diverse work force

Conshow many people are still using landlines

Yes, I would recommend this company to a friend

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great place.

Tech Support (Current Employee)
Deland, FL

I have been working at Frontier Communications full-time for more than a year

Prospay, benefits, promotions, people, trainers, recruiters, supervisors.

Consthey feed us to much and it shows on the scale lol

Advice to Senior Managementkeep doing what your doing it works

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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internship

Anonymous Employee (Former Employee)

I worked at Frontier Communications as an intern for less than a year

Prosit was a good company to work and get your experience as an intern.

Conscould not find any errors for the company

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

A great place for growth

Anonymous Employee (Current Employee)

I have been working at Frontier Communications for less than a year

ProsFriendly people and great leaders who are encouraging and listen to new ideas.

Conssome systems are a bit outdated

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great place to start your career.

Intern (Current Employee)

I have been working at Frontier Communications as an intern for less than a year

ProsFriendly environment where your advancement and growth mainly relies on you. Leaders are encouraging and are always open to new ideas for the company. Value employee's who show commitment to the success of the company and to our customers.

ConsSome computer systems can use some updating so that it would take less time to complete certain tasks.

Advice to Senior ManagementKeep up the good work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Call Center Management

Call Center Management (Current Employee)
Deland, FL

I have been working at Frontier Communications full-time for more than 5 years

ProsCompany listens to their employees. If we have ideas, they either implement them or tells us the business reason why it couldnt work.

CEO is the most available CEO to employees and customers that I have ever seen.

ConsSystems-- New ones will be implemented within a month though.

Advice to Senior ManagementKeep asking for your employees opinions.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Company! Lots of opportunity to learn and grow

Customer Service (Current Employee)
Deland, FL

I have been working at Frontier Communications full-time for more than 5 years

ProsFast paced environment, Managers develop employees, Company works to keep up with everchanging industry and environment. Opinions are valued and suggestions are considered.

ConsOpinions are valued, but negativity is not-if you just want to complain but not work toward solutions this is probably not the place to work.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Communications Technician

Comm Tech (Current Employee)

I have been working at Frontier Communications full-time for more than 10 years

ProsGreat pay, great Benefits, Job Security

ConsHours can be rough in the Central Office with all the callouts.

Advice to Senior ManagementI have an excellent relationship with my management. They are doing a great job.

Yes, I would recommend this company to a friend

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A Great Place to Work and Grow!!!

Anonymous Employee (Current Employee)
Allen, TX

I have been working at Frontier Communications full-time for more than 3 years

ProsDuring my career with Frontier Communications, I’ve experienced true recognition of my talents and have enjoyed tremendous growth opportunity while sharing a positively enjoyable work environment. Frontier has a very open and honest recruiting process that allows you to make an educated decision on employment. The company believes in and supports an open door policy for all levels. Even with its customers, Frontier has a very open contact policy. The openness supported by Frontier is a true reflection of the companies #1 value, the customers.

ConsFrontier has experienced tremendous growth over the past several years. Anytime an organization experiences this type of growth, the employees will have to be open to change. Frontier is still growing, flexibility is key to success. Although some changes can be difficult for employees, in the long run, this is a positive sign that the company is moving in the right direction and is flexible enough to follow market trends.

Advice to Senior ManagementKeep listening to the ears of your customer facing agents, they have the pulse of the customer

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Frontier Communications – Why Work for Us?

​​​​​​​Serving city dwellers and country folk alike, Frontier Communications provides phone, Internet, and satellite TV (through a partnership with DISH Network) services across 27 states. It has more than 3.5 million… Full Overview

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Glassdoor is your free inside look at Frontier Communications reviews and ratings — including employee satisfaction and approval rating for Frontier Communications CEO Maggie Wilderotter. All 24 reviews posted anonymously by Frontier Communications employees.