Frontier Communications

  www.frontier.com
  www.frontier.com

Frontier Communications Reviews

Updated December 17, 2014
Updated December 17, 2014
515 Reviews
2.9
515 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
388 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 30 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 29 reviews)


Cons
  • Upper Management, considers Technicians with high Call Handling Time as inept (in 39 reviews)

  • Finding a work-life balance can be tough but can be done (in 17 reviews)

More Highlights

155 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Dedicated work force, Bully Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Team Lead in Indianapolis, IN
    Former Employee - Project Team Lead in Indianapolis, IN

    I worked at Frontier Communications as a contractor (less than an year)

    Pros

    Can't think of any as i didn't stick long enough

    Cons

    I was hired couple of weeks before Christmas just before everyone was going on the vacation & the top leadership expected me to run full force right after the day i was hired, as if i had a magic wand to fix all his / her companies problems over night. I couldn't even get hold of half the resources to gather the information i required

    Advice to ManagementAdvice

    A companies performance is defined by the leadership, if the leader is a bully it trickles down all the way in the hierarchy. The same applies if everyone treats well. an open dialogue needs to be there among the staff & listen / apply whats practical at any level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    Could it get any worse?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Technician in Seattle, WA
    Current Employee - Sales and Service Technician in Seattle, WA

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    "It's a job" pretty well encapsulates what could be said about Frontier. They like to take free money (CAF funding) from the Government "all day long."

    Cons

    Unfortunately, Frontier was allowed to purchase wireline properties in 14 states from Verizon July 1, 2010 after 1 year of regulatory hearings. The resulting affects; a high-dividend depreciation harvesting business model, severly diminished Health and Welfare benefits, operational inefficiencies run-a-muck, lip service but no force of action behind their words, lack of investment in operational support systems and terrible processes.

    Advice to ManagementAdvice

    Keep all SLTs (Senior Leadership Team) in place as many of my colleagues benefits financially from their poor business decisions. Hope Magnus (Mary Agnes) gets another extension to her executive contract beyond it's March 15, 2014 expiration date for purchasing ATT properties in CT. You might want to pay the $9.25 million to CL&P to make the deal proceed.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Pressure and stress are always increasing while pay and benefits are always decreasing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Residential Sales Consultant in Marion, OH
    Current Employee - Residential Sales Consultant in Marion, OH

    I have been working at Frontier Communications full-time (more than 3 years)

    Pros

    I love the people I work with and helping our customers! Although, we now have to pay for our insurance the benefits are still great.

    Cons

    Due to "needs of business" we can very seldom use our vacation and personal days, usually never when we need them. Since we were "over staffed" they have downsized and now we work 30 minutes to 2 hours of overtime everyday - there is no balance between home and work, its all work. I only see my child and my husband 1-1/12 days a week, and they could care less about us, we are all disposable. Frontier has cut my pay (commission) twice over the past 2 years, costing me about $6,000 per year each time. There are others that have lost a lot more. Also, since the downsize of the company they have brought on third party vendors who are untrained but cost less than their actual employees. The orders the vendors place are often incorrect, making the customers very unhappy, and keeping us from making commission, yet if a customer disconnects internet it directly affects our pay.

    Advice to ManagementAdvice

    Upper management has no clue what is happening in their call centers or out in the field. The refuse to replace lines do upgrades to internet service where they are desperately needed. Their only concern is money. They need to realize that without the front line employees they wouldn't have any revenue. They should appreciate us and their customers more, instead of focusing on how they can get out of paying us or charging the customers more for less service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Looking for Sales Opportunity? Look elsewhere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at Frontier Communications full-time (more than 3 years)

    Pros

    Work schedule can be flexible; some great employees who are extremely knowledgeable and willing to help... if allowed!

    Cons

    Lacks a decent compensation plan, base pay is well below industry standards, local management model is worthless (unless you are providing favors to the managers), lack of local support... unethical local management! No internal promotions or career growth.

    Advice to ManagementAdvice

    SLT needs to be more in tune with what the local managers are doing within their respective markets... do not add additional responsibilities to those who cannot handle their current responsibilities or departments... reward those who are doing their job, and then some, and not those who are being handed deals

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications

    Pros

    Health benefits (for the moment)

    Cons

    CEO, CEO, CEO, CEO, CEO

    Advice to ManagementAdvice

    Pray that the shareholders oust Maggie. She's drilled this company into the ground. Terrible debt to equity ratio make Frontier look like a sinking ship.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    worst place i have ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Technician in DeKalb, IL
    Current Employee - Sales and Service Technician in DeKalb, IL

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    decent pay,although below industry standard,mediocre benefits package

    Cons

    out of date systems, supervision by managers that have 0 experience. more emphasis on billing customer, versus servicing customer. talk about thinking outside the box all the time, but the keep the box completely sealed. little or no respect for the employee or employee's family. Too much emphasis on sales, and not enough on service.

    Advice to ManagementAdvice

    recognition of employee's service. Listen to experienced employees. They no what it take to provide excellent customer service. Update systems and processes at least to the 20th century. HIRE enough bodies to do the job!!!
    Quit playing favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    worse job ive ever had

    • Comp & Benefits
    • Culture & Values
    • Career Opportunities
    Former Employee - Offline Consultant in Myrtle Beach, SC
    Former Employee - Offline Consultant in Myrtle Beach, SC

    I worked at Frontier Communications full-time (more than an year)

    Pros

    the benefits and your fellow employees

    Cons

    NO concern for employees, upper management is clueless

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Worst company to ever work for....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Fort Wayne, IN
    Former Employee - Customer Service in Fort Wayne, IN

    I worked at Frontier Communications full-time (less than an year)

    Pros

    Always got paid on time. Always able to work at least 40 hours.

    Cons

    Mandatory overtime after told is was optional. Was fired after wife miscarried and i took 4 days off to help her with my three other children. Came back and was told they would work with me. After i had letter from my VA doctor asking to limit over time due to them consistently interfering with my doctor appointments that are mandatory, they fired me.

    Advice to ManagementAdvice

    Get in touch with your people and actually listen to them. You tout that you are a family company, yet that is the very thing that you quoted got me fired.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Very bad place to work-wouldn't recommend it.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications

    Pros

    Hourly pay + commission. Well the benefits were good under verizon and now they suck under frontier.

    Cons

    Where do I start? Your working hrs r changed literally every 3 weeks. The rules and policies are changed every week. Very disorganized. They r not customer first. If a customer is without a phone or internet-you still have to offer product-basically they don't care. I worked at the Marion location and it's union based and they will NOT fight for you. They r more worried bout their butts than yours. In the beginning, your commission was based on product sales, now it's based on surveys from the customer and the deactivations of customers accounts. Basically in a nutshell-the employees r getting screwed. Frontier should be kissing their employees butts for the profit they r making the company-but instead they r being treated like crap. You have no say in what your hours are which changes frequently. Frontier'is internet sucks. U remember when ur broadband internet was at least 7mg with verizon, well frontier lied to all of you and capped your internet at 1 to 3mg. Also when frontier decided to not grandfather verizon products anymore-so instead of mailing out some time of postcard or letter stating this-they printed on customers bills on the 4th page bout this change-knowing most customers don't read their bills and in turn they lost a lot of their old verizon customers and that's why I lost my job-because I was tired of lying to the customers and I told one of them the real truth bout frontier screwing their customers. I literally felt like I was going to hell everyday because of all the lying.

    Advice to ManagementAdvice

    U ask 3 different managers and u get 3 different answers. What management? The team leaders r paid a percentage of each of their team members commission so if their team is not meeting quota, they in turn r not getting anything either and that is where it gets ugly. The so called team leaders have these weekly meetings to try to figure out what went wrong with their team-which means discipline. Writing u up for not closing on a call, not offering product to a customer in collections or not offering anything at all because we as employees r tired of screwing the customers. Nobody is on the same page. Everyone has their own opinion but too scared to share it because of retaliation from above. Some of the processes management has should be considered as customer mistreat, holding your employees too. I can remember working with other employees who would deactivate someone's else order and would create their own for the pts. I'm not saying all reps r bad either-but some r just plain evil.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Frontier Communications full-time (more than an year)

    Pros

    The local engagement model was a nice theory, but in reality could not be executed.

    Cons

    Everything. Pay. Broken Service. Upset Techs. Bad Upper Management. Worst company I could ever hope to work for.

    Advice to ManagementAdvice

    Quit, and let someone who has an idea come in and run the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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