Frontier Communications

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Frontier Communications Reviews

Updated August 11, 2014
Updated August 11, 2014
511 Reviews

2.7
511 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
396 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 28 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 26 reviews)


Cons
  • Poor upper management, poor customer service, poor excuse for a fortune 500 company (in 35 reviews)

  • Finding a work-life balance can be tough but can be done (in 16 reviews)

More Highlights

164 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Current Employee disagrees with company practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Plant Engineer
    Current Employee - Outside Plant Engineer

    Pros

    unable to find 20 words to describe the pro's...there aren't any other than right now the minimal pay I receive buys a gallon of milk

    Cons

    Minimal pay, no guidance, no processes, changes constantly, never know what to expect from day to day because upper management continually changes what is to be done and who is to do what. Hamsters running on a wheel, getting no where.

    Advice to ManagementAdvice

    Stop being the "mom and pop used car lot trying to run Ford/GM" put practices in place, open the check book to take care of the existing customers we have and stop buying more junk (more landlines) Landlines are a dying technology. Get out of the stone ages and get into the real world. Spend some money to upgrade our existing plant and stop upgrading areas that already have service and give it to areas that don't.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Company sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NONE  in  Stamford, CT
    Former Employee - NONE in Stamford, CT

    Pros

    None horrible place to work,

    Cons

    Don't ever work for frontier - nothing positive

    Advice to ManagementAdvice

    Worst place I ever worked

    Doesn't Recommend
    Approves of CEO
  3. 3 people found this helpful  

    waste of 20 years, looking for career in other industries, leaving this sinking ship!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Technician  in  Murphysboro, IL
    Current Employee - Sales and Service Technician in Murphysboro, IL

    Pros

    insurance, decent pay, co workers in our area agree this place is going down the tubes. working with antiquated equipment means you have lots of retirees to go to for training.

    Cons

    lack of training, lack of money and time for maintenance on failing cable plant, local management push sales because they were never in craft side of industry. Frontier 143 only hired sales people after Verizon sold the 13 states to Frontier.

    Advice to ManagementAdvice

    up date outside plant. spend money to support/carry your new equipment in the offices. replace aging unsupported mux's to provide dsl services to remote areas. invest in the company by gathering knowledge of workings of the business not just facts about products for sales. know what it takes to provide service to customers will help your craft people provide service for customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Working at Frontier is technologically stepping back in time instead of going forward.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Co-worker support in the office was wonderful and a team effort, until our office was closed and now we are micro-managed from home.

    Cons

    Ordering/Billing Systems / Salespeople were grossly unprepared to handle the large Enterprise business customers it inherited in the Verizon sale.

    Advice to ManagementAdvice

    Instead of spending $ on acquiring Connecticut, spent $ on updating your order entry and billing system among others. TRAIN your sales people not to sell products order entry and billing can't support yet! Sales needs to be held accountable and take responsibility AFTER the sale, not just sell and walk away expecting others to bail them out of their mistakes. A HUGE problem that is NEVER addressed!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Want to be treated like Cattle?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilities Assigner
    Current Employee - Facilities Assigner

    Pros

    Not much to say that is good anymore.

    Cons

    Management has found every way possible to steal from its employees to fund their raises and bounces. (From your pay check, your health care and your life insurance.) If you are unlucky enough to work for a union shop, they have been bought off by the company, and also rape your pay once a month.
    Training on new job functions consists of a few sheet a paper thrown at you , and being told " You figure it out." If you don't you are written up and your job goes on the line.
    The Meteric they use to gauge your job performance is bases on corrupt data, and used to put pressure on you. Management was not given enough training to fully understand or jobs, and so does not know how long it takes.
    The employee survey, is rigged. Management blocks off time for you so they can monitor your system to see what is put down...and possibly change it.
    Management pressures you to do the charities they pick. Wanting you to use your own time and money, so Frontier can take the credit.

    Advice to ManagementAdvice

    Try treating us like human beings.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    More with less

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cable Splicing Technician  in  Johnstown, NY
    Current Employee - Cable Splicing Technician in Johnstown, NY

    Pros

    Good pay for area that's it.

    Cons

    First the company has to few service technicians to keep up with the work load in the summer our customers go up to two weeks of not having there problem fix due to lack of people. But they expect you sell as much as possible even though we don't have time to install. Our benefits keep getting worse each contract they take more and more away and we try to vote it down they come around with letters basically telling us people will be laid off. Worse of all is with the leadership we have the company will not be around long enough for me to retire. It's a wonderful feeling waiting for the axe to fall on you for someone else's incompetence at their job.

    Advice to ManagementAdvice

    Stop doubling your salaries by laying off 1200 people in a year nice way to try to show a profit while your total revenue is dropping. Instead of finding ways to better serve your customers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Deny, Enveigle, Obfuscate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The health care benefits and the wages are great. Vacation time is also generous and we presently have good retirement benefits, but we have been in contract negotiations for a year now and the company wants to take these "frivolous" things from us.

    Cons

    The management is very concerned with the company reputation. They are sending emails asking for employees to post positive messages on glassdoor after they were ranked the third worst to work for. This is common practice. We are encouraged, even threatened, to put a positive spin on everything. Even if the ship is on fire and sinking we are expected to smile and keep our mouth shut. The end of a quarter coming up? Complete as many orders as possible whether they're done or not so the shareholders will see good numbers. Access lines declining? Install free second lines for the customers so we can fudge the numbers. As long as you keep your mouth shut and your work percentages high, management will leave you alone. You won't get any praise, but you'll be left alone. Let your numbers drop below the average though, heaven help you. You'll get threatened relentlessly with the worst shifts, getting your vehicle replaced with the worst in the fleet and even the dreaded PIP program. Once an employee is on the Process Improvement Plan he/she can expect the typical blacklist treatment from all salary employees and his/her boss reminding them daily that they are close to being terminated.

    Advice to ManagementAdvice

    Anything positive from your mouths would be nice. No one that works in my group does anything for praise. We do what we must to avoid threats and suspensions. We're not stupid. If an improvement plan is used as a punishment by management, then it is punishment. Don't try to explain how it is a positive thing. Call it what it is and don't insult us.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Tired of the lies and false surveys....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Technician  in  Johnstown, NY
    Current Employee - Sales and Service Technician in Johnstown, NY

    Pros

    There are very few pros ...to be honest I can't think of any really. It's a job. DAMAGE CONTROL TELLING EMPLOYEES TO COME TO THIS SITE BECAUSE AN ARTICLE TOLD THE TRUTH> WORST COMPANY TO WORK FOR !!!!

    Cons

    This company has such a bad reputation. all the good reviews are from people in non union locations that have worked for pennies at other placed . The pay here is sub par and well behind industries standards. The company is very top heavy,seems every other week they are hiring a VP of something. They follow instead of lead,all new acquired properties just ask those former Verizon and AT&T employees what they think. Furloughs pay cuts benefits are really not a benefit. 20 years ago this was a great industry and company . now it's just a cash register taking from its customers and employees. With no regard for anyone , As long as the money makes it's way to the top. If I were 10 years younger ,or could have seen the writing on the wall I would have left then.

    Advice to ManagementAdvice

    Maggie needs to go. Listen to and hire people who know how to run a telecommunications company . Start treating the employees like humans. One Tech out is good for NO ONE !!!!! clean house start over or just sell the company so another can bring it back to a quality caring business. The bottom line is important to any business but at what costs are you willing to go to stuff your pockets.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Good Pay!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The my peers are wonderful. They are dedicated to our customers.

    Cons

    The upper management are belittling to their employees. They are mean and if you fight back they would just fire you. No opinion will be heard.

    Advice to ManagementAdvice

    The upper management needs to find out what their dedicated employees do for the company instead of pushing us to sell sell sell.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Legacy vs Frontier 13 Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The best perk is that the paycheck is on time, and most of the time healthcare reimbursements are within 60 days.

    Cons

    Based upon the most recent reviews, there is certainly a difference in how the company is viewed between the "Legacy" folks (original Frontier) and the "Frontier 13" folks (former GTE/Verizon) employees. There is still that division in many ways within the company, even still in the Take The Lead program, that ALL employees are required to participate in as part of the review and rating process. The antiquated AS400 programs don't, and the auto cad drafting program doesn't fully support the FIOS network in any sense of an accurate manner. The Frontier 13 (former GTE/Verizon) employees, areas, former methods, and former policies are still considered among the "lower caste", even though we tripled the size of the company when acquired.

    Management personnel do not get any sick time allowances, you need to use PTO.....too many people come to work sick because they either don't have any PTO left, or won't use vacation for sick time. This puts everyone else at risk, and if they have someone in the family with a compromised immune system those folks are at risk as well. Healthcare cost increases (premiums and co-pays) far outstrip the less than 1% annual increases that are typical.

    Even when one makes goal, or comes in under budget, upper management still assumes that something is wrong and needs a detailed explanation of why "the actual numbers" don't match what their spreadsheet said it should be.

    Advice to ManagementAdvice

    Quit adding additional VP's and put that salary towards network/capital improvements!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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