Frontier Communications

  www.frontier.com
  www.frontier.com

Frontier Communications Reviews

Updated October 8, 2014
Updated October 8, 2014
495 Reviews
2.9
495 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
378 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 29 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 28 reviews)


Cons
  • Finding a work-life balance can be tough but can be done (in 19 reviews)

  • Upper Management WASTES so much money it should be criminal (in 38 reviews)

More Highlights

148 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Miserable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Frontier Communications full-time (more than an year)

    Pros

    The local engagement model was a nice theory, but in reality could not be executed.

    Cons

    Everything. Pay. Broken Service. Upset Techs. Bad Upper Management. Worst company I could ever hope to work for.

    Advice to ManagementAdvice

    Quit, and let someone who has an idea come in and run the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Have worked at company 7 years and received a request from sr leadership to post positive reviews on company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Everett, WA
    Current Employee - Anonymous Employee in Everett, WA

    I have been working at Frontier Communications full-time (more than 5 years)

    Pros

    Frontier has some great front line employees who are willing to go above and beyond for the customer.

    Cons

    Lack of consistency in message. Expectations continue to exceed the resources the company provides to get the job done. Issues that were in place 7 years ago that directly impact the customer have not been corrected and still impact quality of service for customer

    Advice to ManagementAdvice

    When you read reviews on peoples opinions on what it is like to work for the company, try to fix the issues not issue a blanket statement for employees to write good reviews on the company so the ratings go up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Frontier has a list of 'values" that the company is to live up to and follow. The list is just words. Nothing more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Can't Say in Sun Prairie, WI
    Current Employee - Can't Say in Sun Prairie, WI

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    There are personal growth/promotions that a person can work up to but it takes 7 to 10 years or more and the starting pay at entry level jobs is very low.

    Cons

    The company is eating away at the union, When we signed a new union contract a year or so ago the company cut pay and benefits. The company also eliminated all jobs in supply and building maintenance .The company then replaced the union workers with contractors.

    Advice to ManagementAdvice

    There is way to much to list here, if I was to give advice to management all I would say is that if I was looking for a job today I would not look for employment with Frontier. I am only working for this company because I have over 20 years invested with this company as an employee. I started with the company back when it was GTE then Verizon and now Frontier.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Maggie Wilderotter is out of touch with the employees and could care less about them.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    I cant really think of one right off.

    Cons

    Ms. Wilderotter is only fooling herself when she states Frontier has a good relationship with its employees. Management does not give a crap about its employees. Its all about meeting numbers each month. The employees are required to work their butts off to keep management's bonuses at top dollar. Employee moral is at the lowest place it possibly could be. Benefits are slowly being eaten away, work schedules are changed so employees have to work weekends to attend company sponsored events and when will this company figure out Americans don't want landlines anymore. If you cant provide cellular service your boat is sinking.

    Advice to ManagementAdvice

    Micromanagers went out in the 80's. Supervisors without college degrees and no training in Human Resources are useless to this company. When a supervisor and local manager can't even send an email without several misspelled words and poor grammar, you've got yourself a real problem. And telling your employees how bad they suck on a daily basis is never a good thing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    The worst phone company ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician
    Current Employee - Service Technician

    I have been working at Frontier Communications full-time (more than 3 years)

    Pros

    The paycheck does'nt ounce other than that none

    Cons

    This is the most mismanaged communications company I have worked for. The ineptitude starts at first line and deteriorates from there upward. The main goal is to sell a product even if it is not needed. The customer is constantly bombarded by sales pitches.Management team generally does not care about employees. Funny how this company was rated third worst to work for And now the Frontier team advises it's employees to visit this site..

    Advice to ManagementAdvice

    Most of you should resign. I feel sorry for the Verizon and Att folks who ended up in this disaster

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    waste of 20 years, looking for career in other industries, leaving this sinking ship!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Service Technician in Murphysboro, IL
    Current Employee - Sales and Service Technician in Murphysboro, IL

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    insurance, decent pay, co workers in our area agree this place is going down the tubes. working with antiquated equipment means you have lots of retirees to go to for training.

    Cons

    lack of training, lack of money and time for maintenance on failing cable plant, local management push sales because they were never in craft side of industry. Frontier 143 only hired sales people after Verizon sold the 13 states to Frontier.

    Advice to ManagementAdvice

    up date outside plant. spend money to support/carry your new equipment in the offices. replace aging unsupported mux's to provide dsl services to remote areas. invest in the company by gathering knowledge of workings of the business not just facts about products for sales. know what it takes to provide service to customers will help your craft people provide service for customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Current Employee disagrees with company practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Plant Engineer
    Current Employee - Outside Plant Engineer

    I have been working at Frontier Communications full-time (more than 8 years)

    Pros

    unable to find 20 words to describe the pro's...there aren't any other than right now the minimal pay I receive buys a gallon of milk

    Cons

    Minimal pay, no guidance, no processes, changes constantly, never know what to expect from day to day because upper management continually changes what is to be done and who is to do what. Hamsters running on a wheel, getting no where.

    Advice to ManagementAdvice

    Stop being the "mom and pop used car lot trying to run Ford/GM" put practices in place, open the check book to take care of the existing customers we have and stop buying more junk (more landlines) Landlines are a dying technology. Get out of the stone ages and get into the real world. Spend some money to upgrade our existing plant and stop upgrading areas that already have service and give it to areas that don't.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Company sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NONE in Stamford, CT
    Former Employee - NONE in Stamford, CT

    I worked at Frontier Communications full-time (more than 5 years)

    Pros

    None horrible place to work,

    Cons

    Don't ever work for frontier - nothing positive

    Advice to ManagementAdvice

    Worst place I ever worked

    Doesn't Recommend
    Approves of CEO
  10. 6 people found this helpful  

    Want to be treated like Cattle?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Facilities Assigner
    Current Employee - Facilities Assigner

    I have been working at Frontier Communications full-time (more than 8 years)

    Pros

    Not much to say that is good anymore.

    Cons

    Management has found every way possible to steal from its employees to fund their raises and bounces. (From your pay check, your health care and your life insurance.) If you are unlucky enough to work for a union shop, they have been bought off by the company, and also rape your pay once a month.
    Training on new job functions consists of a few sheet a paper thrown at you , and being told " You figure it out." If you don't you are written up and your job goes on the line.
    The Meteric they use to gauge your job performance is bases on corrupt data, and used to put pressure on you. Management was not given enough training to fully understand or jobs, and so does not know how long it takes.
    The employee survey, is rigged. Management blocks off time for you so they can monitor your system to see what is put down...and possibly change it.
    Management pressures you to do the charities they pick. Wanting you to use your own time and money, so Frontier can take the credit.

    Advice to ManagementAdvice

    Try treating us like human beings.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    More with less

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cable Splicing Technician in Johnstown, NY
    Current Employee - Cable Splicing Technician in Johnstown, NY

    I have been working at Frontier Communications full-time (more than 10 years)

    Pros

    Good pay for area that's it.

    Cons

    First the company has to few service technicians to keep up with the work load in the summer our customers go up to two weeks of not having there problem fix due to lack of people. But they expect you sell as much as possible even though we don't have time to install. Our benefits keep getting worse each contract they take more and more away and we try to vote it down they come around with letters basically telling us people will be laid off. Worse of all is with the leadership we have the company will not be around long enough for me to retire. It's a wonderful feeling waiting for the axe to fall on you for someone else's incompetence at their job.

    Advice to ManagementAdvice

    Stop doubling your salaries by laying off 1200 people in a year nice way to try to show a profit while your total revenue is dropping. Instead of finding ways to better serve your customers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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