Frontier Communications Reviews

Updated July 29, 2015
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185 Employee Reviews

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  1. Helpful (3)

    Avoid - Unless you like Anxiety Pills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kingman, AZ
    Former Employee - Customer Service Representative in Kingman, AZ

    I worked at Frontier Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work at home, base pay guarantee with commission - everyone working very hard to keep all the information up-to-date and promotions kept competitive.

    Cons

    This job has a 80+% turnover, i was an original member who went from a large 400 person call-center to 20~ work at home agents. Not one person i worked with still works here, and the same can be said for the next 2 years of people after my time. The calls you receive (90~ a day) will slowly get to you as 3/4 of them are anger calls, other reps lied to the customer, things did not get shut off properly, bill problems etc etc. Nothing against New Yorkers as well but most of your calls if in residential will be from Rochester, NY and areas around the country that have just as "nice" of people to talk to.

    Advice to Management

    In individual teams keep a tighter leash on those stealing other's sales as well as giving false information to customers - they end up calling back in and repeatedly and slowly making you lose good representatives who have to fix others problems.


  2. Helpful (2)

    25 year veteran fired and managers continue to lie...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CZT1 in Durham, NC
    Former Employee - CZT1 in Durham, NC

    I worked at Frontier Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None that I can think of

    Cons

    Management team lies to cover it's mistakes and to save their own careers. Employees, their pay, their benefits are expendable. Managers look forward to bonuses...at any cost to team under them.

    Advice to Management

    Stop lying. Get trained. Coach employees under you to excel.


  3. Helpful (3)

    Great Local people, but a truly LOCO CEO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The local offices are manned by committed and caring people who genuinely care about the customers and the communities. At entry level and out in the regional offices a great place to work. And you can make a difference for the customers

    Cons

    The CEO is a class A queen of mean. Leona Helmsley had nothing on her as a prima donna. She has a multi page list of all her personal requirements for any visit. This starts with the lengthy introduction list of Maggie's accolades that the host must read off before she speaks to any group. Ask an uncomfortable or objective question and you will likely be fired. Keep your head down and your mouth shut whenever Maggie is around. And if you are forced to speak in her presence, always sing her praises loud and long.

    Advice to Management

    Apply the same golden rule principles to the CEO that everyone else lives by, and you might actually move the business forward. The board should intervene, and make sure the decisions are for the good of the customers and company, and not just for the protection and glory of the CEO. When it comes to true leadership, the empress has no clothes


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  5. Helpful (3)

    Sunshine pumpers with no sunshine to sell.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Myrtle Beach, SC
    Current Employee - Sales Representative in Myrtle Beach, SC

    I have been working at Frontier Communications full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Honestly, I'm having a hard time thinking of one and that's no disrespect, it's the truth!

    Cons

    Benefits are extremely expensive, lack of products to sell, quotas are so high that 90% of all reps never make a commission. Too worried about paying a dividend to stock holders and they've lost site as to why they are able to pay their stock holders (sales people).

    Advice to Management

    Reward the people that make you money, moral amongst the sales team is the absolute worst I've ever been associated with, ever!!


  6. Run, do not look back.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Representative in Provo, UT
    Current Employee - Client Success Representative in Provo, UT

    I have been working at Frontier Communications full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Bonuses based off of survey responses. Starting pay of 13.00 Supposedly at 6 months they'll give you .50 more an hour. You have to potential to earn extra money 1-2 an hour. (every quarter they'll evaluate your stats availability, customer satisfaction, documentation on each call etc... then they will bump your base pay of 13.00/13.50 you up for the next quarter) Novel building has an outstanding cafe. The management attempts to keep moral up, with pot lucks.

    Cons

    They do not have a way for you to check the total hours worked, They mess up on paychecks religiously You're bonus is based off of surveys that are completely out of your control. If a client is unhappy with the software you will lose half of your bonus due to a negative score. ****************************IF YOU DID NOT GET IT IN AN EMAIL, IT DID NOT HAPPEN******************************* Not enough parking for how fast they're growing. I've been there over 90 days, I still do not have access to all of my tools. You will not get a badge well after training is complete. Attendance is extremely strict, 1.5 points and you're out the door in your first 90 days. (unless you're supervisor likes you, then they'll let things slide) They just raised the price in the vending machines by .25 for everything. (we want to increase employee moral, by making them pay for their own work sponsored parties) Extreme favoritism within management. You must have a Coaches(supervisor) recommendation to move around in the company. If you do not get a second interview, you will be banned from submitting for another position for 6 months. 90 days until you get extremely garbage insurance. You are responsible for entering your own overtime ( if you do not enter it, you will not get paid for it) You are responsible for entering any status change ( project, training, system issues) The system will not automatically track that for you. Mandatory overtime. The clean desk policy is extremely strict. You're required to wear Frontier branded shirts, if you want to wear a T-shirt. They will not just give you a T-shirt (they have to be earned) You're required to be in business casual, except on the weekends. Where you're allowed to wear Jeans and a T-shirt. Frontier management is unable to make up their mind on any policy for longer than 15 minutes.

    Advice to Management

    You are not Gods gift to the call center world. You're starting agents out at 13. that's the only reason people are applying at your company. The management style of the beatings will continue until moral improves, will and has never worked.


  7. GOOD LUCK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Charleston, WV
    Current Employee - Technician in Charleston, WV

    I have been working at Frontier Communications full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Money, money, money. That's about it

    Cons

    Where to start. You get treated terrible from top to bottom. You will get stabbed in the back by everyone including your "union brothers". If you have suggestions just keep them to yourself. No one there cares what you think. Don't rock the boat and just do what ever terrible suggestion they give you. If you get tires of your local management, its OK they won't last long anyway . If you expect to talk to anyone above them, expect a stern warning from your locals not to go over their head and upper management is angry now and doesn't want to hear from you. When you need to get ahold of some one in the offices for any reason, goodluck. Usually you will get their voice mail. You will leave a message which will be promptly deleted and ignored. If your lucky enough to work outside as a technician, you will be lucky enough to grow a second set of eyes. The techs around you will rat you out for everything, security will follow you, and your management will get slack for their numbers which will come down hard on you. I could keep going but I think that is enough to get then point across.

    Advice to Management

    Lower management- sorry you have to be such deceiving, keniving people to keep up with the peoples demands above you. Upper management- keep on passing the buck and blaming everything on the people below you and do nothing about it. We really appreciate the witch hunts that you conduct a few times a year, it really helps moral.


  8. Helpful (2)

    Very demanding, and little respect for employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Marion, OH
    Former Employee - Customer Service Representative in Marion, OH

    I worked at Frontier Communications

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    nice employees to work with

    Cons

    constant micromanaging and poor supervisors

    Advice to Management

    they wouldn't listen to any advice


  9. Helpful (1)

    Working for Frontier Communication Strategy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategy in Stamford, CT
    Former Employee - Strategy in Stamford, CT

    I worked at Frontier Communications

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Boss was extremely nice person Not a lot of work

    Cons

    No professional support Goals change on a daily basis

    Advice to Management

    Structure the work for new employees


  10. Helpful (3)

    Overworked and underpaid!!!!!!!!!!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Everett, WA
    Current Employee - Manager in Everett, WA

    I have been working at Frontier Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nice people, decent office, not much else worth listing.

    Cons

    Low wages, overworked employees, lack of communication, nobody knows how to do their job, no work-life balance, expensive benefits, too much more to list here.


  11. A Sinking ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some great people, dedicated to customer service

    Cons

    Outdated technology, dysfunctional regional structure, management by fear



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