Frontier Communications Reviews

Updated August 27, 2015
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  1. Helpful (10)

    RUN LIKE H....!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales in Allen, TX
    Former Employee - Customer Service and Sales in Allen, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    The majority of the people are great. You will meet and work with some good people. Benefits were good.

    Cons

    Too many CONS to list here... Lousy, unreliable internet product in 80% of their areas. Company is trying to position themselves as an internet service company, but the majority of their customers "may" get 3 megs of download speed. (Usually less.) Nobody is making any money. The people who "made their numbers" were usually cramming accounts. The company as a whole doesn't give a crap about it's employees. YES- there are GOOD people you'll work with. Lot's of them, but vast majority of my co-workers were miserable. HQ touts a "one call resolution" mantra, which is complete nonsense. They ONLY care about "new" sales. I was fired for not meeting my quotas, but I had 5 out of 5 star ratings for my service. My managers openly told me to quit focusing on customer service and sell. So much for one call resolution. The manager who hired me was fired for running a scam with Dish to get "new customer" calls routed to his team! (But the constant quote from managers is that calls are "totally random." Nonsense! If you're in the deadbeat account /angry customer / cancel call queue, you're doomed. You will be hounded for sales, but never once praised for saving a cancellation due to a PO'd customer. STAY AWAY!!!

    Advice to Management

    Pay attention to what your employees say and give them a reason to feel like it matters that they come to work. Why spend 7 weeks on training knowing that 95% of each class will bail or be fired within a year? Quit talking about upgrading the network and do it already. Create dedicated customer service reps and sales reps and reward (pay) each accordingly. Some people excel at customer service and some at sales. You want happy customers, how about treating those who help get them there with some respect.


  2. Helpful (8)

    They are the industry leaders... in churning and burning employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Consultant in Fort Wayne, IN
    Former Employee - Residential Sales Consultant in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than a year)

    Pros

    Higher pay than average job for individual without a degree. Union job with great health benefits and vacation time. Freebies occasionally given out to high performers.

    Cons

    Extremely rough on employees on making sales goals. Frontier is all about the sales and no focus is on service. You are a SALESMAN. There is no customer service. If a customer calls in to cancel a phone line because their spouse just died, you are expected to stop that cancellation and sell them internet, tv, and internet security in 12 minutes or less. No rest for the weary, you have absolutely no break between phone calls, not even 5 seconds. Expect an entire shift of chaos. Many customers fall through the cracks due to their focus on absolute profit and not service and you are the ear that gets screamed off for letting them down. Also, You are an "emergency worker" in their eye. So if the entire city shuts down due to 7 feet of snow, you are still expected to be there. When I started working here, I was hired in with 40 people. When I put in my 2 weeks, 36 of them were gone. I worked here a year and a half. They have approximately 150-200 Sales Associates in this call center, but probably hire 320 people a year... You do the math.

    Advice to Management

    Get a soul. This company needs to take an inward look at itself from the CEO down. Employees are expendable, customers are targets, and Frank The Buffalo is full of BS.


  3. Helpful (6)

    What work was like in the dark ages

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Technician in Fort Dodge, IA
    Current Employee - Sales and Service Technician in Fort Dodge, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    Absolutely nothing to consider here.

    Cons

    IF you can imagine the worst place to work..... this would be it. Absolutely no ethics happen here. Management (if you can call it that) are held in check by the next level. They are not allowed to speak up. Don't dare question anybody above you. What a neanderthal approach to running a business. The mind of Maggie. Kinda like the wizard of Oz. Well I've had enough, I'm going back to Kansas.


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  5. Helpful (5)

    A communication company who has NO idea how to communicate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    The complete absence of quality management allows you work how you want

    Cons

    There is no support within the organization. It is easier for management to fire somebody than to offer guidance and development.

    Advice to Management

    Sharing information among the employees of the company is difficult at best. No feedback from management. The culture of the Fort Wayne office is not supportive in the development of a career with the company.


  6. Helpful (7)

    Call Center Horror

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Former Employee - Customer Service Representative in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (Less than a year)

    Pros

    The people were great. Some of the nicest coworkers anywhere. Unbelievable benefits. I have never had of benefits like that for such a good rate. The pay structure was good also.

    Cons

    The position was customer service. However, the main focus is sales. Nothing wrong with sales expect when ethics are thrown out the window. Products sold improperly just to make a sale. Contracts renewed without consent.

    Advice to Management

    Separate sales from customer service. No one wants a sales pitch when the product they have already purchased isn't working.


  7. Helpful (5)

    Dedicated work force, Bully Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Team Lead in Indianapolis, IN
    Former Contractor - Project Team Lead in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Frontier Communications as a contractor (Less than a year)

    Pros

    Can't think of any as i didn't stick long enough

    Cons

    I was hired couple of weeks before Christmas just before everyone was going on the vacation & the top leadership expected me to run full force right after the day i was hired, as if i had a magic wand to fix all his / her companies problems over night. I couldn't even get hold of half the resources to gather the information i required

    Advice to Management

    A companies performance is defined by the leadership, if the leader is a bully it trickles down all the way in the hierarchy. The same applies if everyone treats well. an open dialogue needs to be there among the staff & listen / apply whats practical at any level.


  8. Helpful (5)

    Could it get any worse?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Technician in Seattle, WA
    Current Employee - Sales and Service Technician in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    "It's a job" pretty well encapsulates what could be said about Frontier. They like to take free money (CAF funding) from the Government "all day long."

    Cons

    Unfortunately, Frontier was allowed to purchase wireline properties in 14 states from Verizon July 1, 2010 after 1 year of regulatory hearings. The resulting affects; a high-dividend depreciation harvesting business model, severly diminished Health and Welfare benefits, operational inefficiencies run-a-muck, lip service but no force of action behind their words, lack of investment in operational support systems and terrible processes.

    Advice to Management

    Keep all SLTs (Senior Leadership Team) in place as many of my colleagues benefits financially from their poor business decisions. Hope Magnus (Mary Agnes) gets another extension to her executive contract beyond it's March 15, 2014 expiration date for purchasing ATT properties in CT. You might want to pay the $9.25 million to CL&P to make the deal proceed.


  9. Helpful (4)

    Looking for Sales Opportunity? Look elsewhere!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Frontier Communications full-time (More than 3 years)

    Pros

    Work schedule can be flexible; some great employees who are extremely knowledgeable and willing to help... if allowed!

    Cons

    Lacks a decent compensation plan, base pay is well below industry standards, local management model is worthless (unless you are providing favors to the managers), lack of local support... unethical local management! No internal promotions or career growth.

    Advice to Management

    SLT needs to be more in tune with what the local managers are doing within their respective markets... do not add additional responsibilities to those who cannot handle their current responsibilities or departments... reward those who are doing their job, and then some, and not those who are being handed deals


  10. Helpful (4)

    worst place i have ever worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Service Technician in DeKalb, IL
    Current Employee - Sales and Service Technician in DeKalb, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Frontier Communications full-time (More than 10 years)

    Pros

    decent pay,although below industry standard,mediocre benefits package

    Cons

    out of date systems, supervision by managers that have 0 experience. more emphasis on billing customer, versus servicing customer. talk about thinking outside the box all the time, but the keep the box completely sealed. little or no respect for the employee or employee's family. Too much emphasis on sales, and not enough on service.

    Advice to Management

    recognition of employee's service. Listen to experienced employees. They no what it take to provide excellent customer service. Update systems and processes at least to the 20th century. HIRE enough bodies to do the job!!! Quit playing favorites.


  11. Helpful (6)

    Horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Health benefits (for the moment)

    Cons

    CEO, CEO, CEO, CEO, CEO

    Advice to Management

    Pray that the shareholders oust Maggie. She's drilled this company into the ground. Terrible debt to equity ratio make Frontier look like a sinking ship.



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