Frontier Communications

  www.frontier.com
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Frontier Communications Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.7 464 reviews

41% Approve of the CEO

Frontier Communications Chairman & CEO Maggie Wilderotter

Maggie Wilderotter

(353 ratings)

42% of employees recommend this company to a friend

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 28 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 26 reviews)


Cons
  • Poor upper management, poor customer service, poor excuse for a fortune 500 company (in 35 reviews)

  • Finding a work-life balance can be tough but can be done (in 16 reviews)

More Highlights
142 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Not a good move

    Sales Business (Former Employee) Redmond, WA

    ProsIt was a job and the guys who work the actual trucks and install are the best

    ConsBad products, worse management,, Very bad billing -90% at least wrong on first bills

    Advice to Senior ManagementGo back to life learning and treat your employees better and your customers. Worse telc copany I have worked for.

    No, I would not recommend this company to a friend

    3 people found this helpful  

    It's a job that crushes your spirit, but... it's a job so...

    Anonymous Employee (Current Employee)

    ProsI honestly don't know why you would work here unless you absolutely needed a paycheck. There are nice people working here, that's all I can say.

    ConsFirst, no job training. I got placed with a guy I can barely talk to who isn't able to train me because even he doesn't know what's going on. Second, when you get work, you don't get any help understanding your job as a new hire. I legit don't know what I'm doing, and I'm heading into my third month. People are friendly, but not particularly helpful, especially when you get higher and higher up in the food chain. In my particular job, there are two people doing tons of work where three or four people should be employed. On boarding is practically nonexistent. It's a wreck. The combination of these things makes me unsure of my abilities and worse, not confident that I want to continue. I'm still looking for other jobs and I'm employed here.

    Personally, I dread going to work. If you don't want to dread work, and you're a technical person who works with code, this is not your company.

    Advice to Senior ManagementWe need better on boarding and we need job training. Especially for people doing technical jobs.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    A Job that crushes your spirit

    IT Technical Support (Former Employee) Fort Wayne, IN

    ProsThe pay and benefits were good from Verizon, but Frontier CUT both of them drastically
    Great former Verizon people who know what it's like to work for a real company, while dealing with the hooterville mentality of Frontier leadership
    Your paycheck was deposited on time.
    Its a job and nothing more.

    ConsAntiquated systems that take ages to accomplish simple tasks. Management philosophy is to underestimate deadlines in order to 'challenge' workers to find a way to deliver in inadequate time. Shortcuts taken are never repaired even when they regularly cause outages. Ideas from the worker ranks are ignored as only senior leadership can guide the ship.

    Management treats employees like numbers, expendable at any point.
    What is Work/Life Balance ? There is none here.
     I dread going to work. If you don't want to dread work, and you're a technical person who works with code, this is not your company.

    Modernize your outdated IT systems. The backoffice still runs on greenscreen and AS400. The reason you can't deliver is that those systems aren't designed to still be running. The reason you can't hire is that no one wants to work on a dinosaur. Want to know why simple tasks take forever, it all traces back to this.

    Advice to Senior ManagementIdeas from the worker ranks are ignored as only senior leadership can guide the ship.

    Modernize your outdated IT systems. The backoffice still runs on greenscreen and AS400. The reason you can't deliver is that those systems aren't designed to still be running. The reason you can't hire is that no one wants to work on a dinosaur. Want to know why simple tasks take forever, it all traces back to this.

    You get what you pay for when it comes to employees. Based on the starting pay that newer employees are receiving, you will be spending more money on turn over and training than any good company should. If employees do not stick around long enough to get experience; a lot is lost for the customer and the company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Upper management is out of touch with the work force.

    Cable Splicing Technician (Current Employee)

    ProsHourly Wage and Benefits are great

    ConsManagement treats employees like numbers, expendable at any point.

    Advice to Senior ManagementListen to your work force, we are the ones that are customer facing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Horrible Disorganized Mess of a Company

    Call Center Residential Sales/Service (Current Employee) Everett, WA

    ProsThe front line workers, from the customer service and sales reps, techs, to the coaches and center leads are all sincere hard working people....however....

    ConsThe employees are beleaguered by failing internal systems that make everyone's day stressful and being effective in our service to customers an uphill battle. The group 3 (Frontier new hires in the past 2 years) turnover rate is over 75%! I can only think that the senior management at the corporate level can only be one or all of the following: inept, crazy or evil. I've never worked anywhere before where the national leadership was so universally disliked by their employees to the level it is here.

    Advice to Senior ManagementFire yourselves and get souls

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    A disfunctional family of misfits for senior management.

    Anonymous Employee (Former Employee)

    ProsYour paycheck was deposited on time.

    ConsYou could have 2 plus new managers in less than a year with the only interest is to be sure they keep their job at all cost. Shady ways of making the financials stretch and who you know is more important than what you know.

    Advice to Senior ManagementMicro management does not work and is only a show of power. If you hire them to manage, let them manage. Too heavy on the "upper" side with no idea what telecom even is.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    3 people found this helpful  

    contract labor

    Truck Driver (Current Employee) Circleville, OH

    ProsThe only pros in dealing with this company are the people at the service level and their managers. Those were the co-workers I dealt with every day and have the utmost respect and well wishes for

    ConsThe challenges with working for this company are the short-sided upper management persons responsible for the decision to operate with contract labor rather than employees. As a truck driver responsible for the movement of supplies and material I was RIF'd in favor of UPS and FedEx.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Abusive Relationship with a Command Driven Corporation

    Manager (Current Employee) Rochester, NY

    ProsPlenty of work and no shortage of things to do. Company has slightly above average benefits, and regularly pays an annual bonus.

    ConsAntiquated systems that take ages to accomplish simple tasks. Management philosophy is to underestimate deadlines in order to 'challenge' workers to find a way to deliver in inadequate time. Shortcuts taken are never repaired even when they regularly cause outages. Ideas from the worker ranks are ignored as only senior leadership can guide the ship.

    Advice to Senior ManagementStop thinking of yourself as a 'phone' company - nobody wants home-phone service any more, and if you don't start being an Internet-provider, you'll be doomed to irrelevance as soon as the octogenarians that are your core demo die off. Offer promos for the Internet+Cellular+TV crowd.

    Modernize your outdated IT systems. The backoffice still runs on greenscreen and AS400. The reason you can't deliver is that those systems aren't designed to still be running. The reason you can't hire is that no one wants to work on a dinosaur. Want to know why simple tasks take forever, it all traces back to this.

    Stop thinking you have all the answers. You tell people WHAT to do, but not WHY they should care. There's no motivation, no sense of job-satisfaction, and by the time it's implemented at the lowest tier, the message has been garbled and produces something less than useful.

    Get your senior VPs out of tactical meetings and focused on strategy - defect reviews and design sessions being attended by multiple SVP and EVPs is a farce.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Run as fast as you can from this company

    Sales Manager (Former Employee) Everett, WA

    ProsGreat former verizon people who know what it's like to work for a real company, while dealing with the hooterville mentality of Frontier leadership.

    ConsSmall town mindset in a big stakes game. No respect for employees. Feel sorry for those who couldn't retire when this company bought the NW.

    Advice to Senior ManagementRead what your employees say about this company and how little respect they have for your leadership. Either you are so insulated from the truth or you just don't care. Am certain it's the latter.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    totally unorganized and a sinking ship

    Sales Representative (Current Employee)

    Prospeople I worked with directly

    Consover half of installations for "new" products went badly. Also, this rural phone company can not compete in the high tech space so is falling behind

    Advice to Senior Managementface facts

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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