Frontier Communications Reviews

Updated August 11, 2014
Updated August 11, 2014
513 Reviews

2.7
513 Reviews
Rating Trends

Recommend to a friend
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Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
397 Ratings

Review Highlights

Pros
  • Pay and benefits are probably the best thing and the only "pros" to consider (in 28 reviews)

  • The pay is very good, the schedule is extremely flexible and we have good benefits (in 26 reviews)


Cons
  • Poor upper management, poor customer service, poor excuse for a fortune 500 company (in 35 reviews)

  • Finding a work-life balance can be tough but can be done (in 16 reviews)

More Highlights

164 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Don't even think about working here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at Frontier Communications full-time

    Pros

    They have offices in some rural places where not much else is so you can avoid some commuting if you live out where they are.

    Cons

    The company has no future and is scrambling to last as long as they can while revenues decline and their network continues to fall apart. The CEO and some of the SLT are complete prima-donna's!!! They demand special waters, drinks, food, and everything else like they are a touring rock band wherever they go. Plus they spend $100,000's on meetings while they layoff employees - nobody I know here respects them!!! Everyone bad mouths the SLT behind their back, even upper management! It's pathetic and shows that nobody will truly follow leaders like that. They are just there for a paycheck while it lasts!

    Advice to ManagementAdvice

    Dump your CEO. She fills the company leadership with her incompetent friends and she's only looking to make a name for herself so she can jump to a bigger opportunity!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Not a good move

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Business  in  Redmond, WA
    Former Employee - Sales Business in Redmond, WA

    I worked at Frontier Communications full-time for more than a year

    Pros

    It was a job and the guys who work the actual trucks and install are the best

    Cons

    Bad products, worse management,, Very bad billing -90% at least wrong on first bills

    Advice to ManagementAdvice

    Go back to life learning and treat your employees better and your customers. Worse telc copany I have worked for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    It's a job that crushes your spirit, but... it's a job so...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Frontier Communications full-time for less than a year

    Pros

    I honestly don't know why you would work here unless you absolutely needed a paycheck. There are nice people working here, that's all I can say.

    Cons

    First, no job training. I got placed with a guy I can barely talk to who isn't able to train me because even he doesn't know what's going on. Second, when you get work, you don't get any help understanding your job as a new hire. I legit don't know what I'm doing, and I'm heading into my third month. People are friendly, but not particularly helpful, especially when you get higher and higher up in the food chain. In my particular job, there are two people doing tons of work where three or four people should be employed. On boarding is practically nonexistent. It's a wreck. The combination of these things makes me unsure of my abilities and worse, not confident that I want to continue. I'm still looking for other jobs and I'm employed here.

    Personally, I dread going to work. If you don't want to dread work, and you're a technical person who works with code, this is not your company.

    Advice to ManagementAdvice

    We need better on boarding and we need job training. Especially for people doing technical jobs.

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  5. 2 people found this helpful  

    A Job that crushes your spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Technical Support  in  Fort Wayne, IN
    Former Employee - IT Technical Support in Fort Wayne, IN

    I worked at Frontier Communications full-time for more than 10 years

    Pros

    The pay and benefits were good from Verizon, but Frontier CUT both of them drastically
    Great former Verizon people who know what it's like to work for a real company, while dealing with the hooterville mentality of Frontier leadership
    Your paycheck was deposited on time.
    Its a job and nothing more.

    Cons

    Antiquated systems that take ages to accomplish simple tasks. Management philosophy is to underestimate deadlines in order to 'challenge' workers to find a way to deliver in inadequate time. Shortcuts taken are never repaired even when they regularly cause outages. Ideas from the worker ranks are ignored as only senior leadership can guide the ship.

    Management treats employees like numbers, expendable at any point.
    What is Work/Life Balance ? There is none here.
     I dread going to work. If you don't want to dread work, and you're a technical person who works with code, this is not your company.

    Modernize your outdated IT systems. The backoffice still runs on greenscreen and AS400. The reason you can't deliver is that those systems aren't designed to still be running. The reason you can't hire is that no one wants to work on a dinosaur. Want to know why simple tasks take forever, it all traces back to this.

    Advice to ManagementAdvice

    Ideas from the worker ranks are ignored as only senior leadership can guide the ship.

    Modernize your outdated IT systems. The backoffice still runs on greenscreen and AS400. The reason you can't deliver is that those systems aren't designed to still be running. The reason you can't hire is that no one wants to work on a dinosaur. Want to know why simple tasks take forever, it all traces back to this.

    You get what you pay for when it comes to employees. Based on the starting pay that newer employees are receiving, you will be spending more money on turn over and training than any good company should. If employees do not stick around long enough to get experience; a lot is lost for the customer and the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Upper management is out of touch with the work force.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cable Splicing Technician
    Current Employee - Cable Splicing Technician

    I have been working at Frontier Communications full-time for more than 10 years

    Pros

    Hourly Wage and Benefits are great

    Cons

    Management treats employees like numbers, expendable at any point.

    Advice to ManagementAdvice

    Listen to your work force, we are the ones that are customer facing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Horrible Disorganized Mess of a Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Residential Sales/Service  in  Everett, WA
    Current Employee - Call Center Residential Sales/Service in Everett, WA

    I have been working at Frontier Communications full-time

    Pros

    The front line workers, from the customer service and sales reps, techs, to the coaches and center leads are all sincere hard working people....however....

    Cons

    The employees are beleaguered by failing internal systems that make everyone's day stressful and being effective in our service to customers an uphill battle. The group 3 (Frontier new hires in the past 2 years) turnover rate is over 75%! I can only think that the senior management at the corporate level can only be one or all of the following: inept, crazy or evil. I've never worked anywhere before where the national leadership was so universally disliked by their employees to the level it is here.

    Advice to ManagementAdvice

    Fire yourselves and get souls

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    A disfunctional family of misfits for senior management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Frontier Communications full-time for more than 8 years

    Pros

    Your paycheck was deposited on time.

    Cons

    You could have 2 plus new managers in less than a year with the only interest is to be sure they keep their job at all cost. Shady ways of making the financials stretch and who you know is more important than what you know.

    Advice to ManagementAdvice

    Micro management does not work and is only a show of power. If you hire them to manage, let them manage. Too heavy on the "upper" side with no idea what telecom even is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Abusive Relationship with a Command Driven Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Rochester, NY
    Current Employee - Manager in Rochester, NY

    I have been working at Frontier Communications full-time for more than a year

    Pros

    Plenty of work and no shortage of things to do. Company has slightly above average benefits, and regularly pays an annual bonus.

    Cons

    Antiquated systems that take ages to accomplish simple tasks. Management philosophy is to underestimate deadlines in order to 'challenge' workers to find a way to deliver in inadequate time. Shortcuts taken are never repaired even when they regularly cause outages. Ideas from the worker ranks are ignored as only senior leadership can guide the ship.

    Advice to ManagementAdvice

    Stop thinking of yourself as a 'phone' company - nobody wants home-phone service any more, and if you don't start being an Internet-provider, you'll be doomed to irrelevance as soon as the octogenarians that are your core demo die off. Offer promos for the Internet+Cellular+TV crowd.

    Modernize your outdated IT systems. The backoffice still runs on greenscreen and AS400. The reason you can't deliver is that those systems aren't designed to still be running. The reason you can't hire is that no one wants to work on a dinosaur. Want to know why simple tasks take forever, it all traces back to this.

    Stop thinking you have all the answers. You tell people WHAT to do, but not WHY they should care. There's no motivation, no sense of job-satisfaction, and by the time it's implemented at the lowest tier, the message has been garbled and produces something less than useful.

    Get your senior VPs out of tactical meetings and focused on strategy - defect reviews and design sessions being attended by multiple SVP and EVPs is a farce.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    contract labor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Truck Driver  in  Circleville, OH
    Current Employee - Truck Driver in Circleville, OH

    I have been working at Frontier Communications full-time for more than 8 years

    Pros

    The only pros in dealing with this company are the people at the service level and their managers. Those were the co-workers I dealt with every day and have the utmost respect and well wishes for

    Cons

    The challenges with working for this company are the short-sided upper management persons responsible for the decision to operate with contract labor rather than employees. As a truck driver responsible for the movement of supplies and material I was RIF'd in favor of UPS and FedEx.

    Doesn't Recommend
    Negative Outlook
  11. 4 people found this helpful  

    Run as fast as you can from this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Everett, WA
    Former Employee - Sales Manager in Everett, WA

    I worked at Frontier Communications full-time for less than a year

    Pros

    Great former verizon people who know what it's like to work for a real company, while dealing with the hooterville mentality of Frontier leadership.

    Cons

    Small town mindset in a big stakes game. No respect for employees. Feel sorry for those who couldn't retire when this company bought the NW.

    Advice to ManagementAdvice

    Read what your employees say about this company and how little respect they have for your leadership. Either you are so insulated from the truth or you just don't care. Am certain it's the latter.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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