Fry

  www.fry.com
  www.fry.com

Fry Reviews

Updated December 12, 2014
Updated December 12, 2014
31 Reviews
2.8
31 Reviews
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John E. Gularson
11 Ratings

13 Employee Reviews Back to all reviews

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  1.  

    Micro Manged & Poorly Ran

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Houston, TX
    Current Employee - Customer Service Associate in Houston, TX

    I have been working at Fry full-time (more than 3 years)

    Pros

    It looks good on paper as it is employment. Lots of Snack available for purchase

    Cons

    Disorganized, Overly "secure", 10 Minute Breaks Are A " Privilege" , Way To Many Camera, Dress Like They Pay You Well (Minimum Wage Job), Dollar Store Pays The Same, Cannot Trade Shifts At All, Customer Service Agents Are Responsible For Cleaning The Bathrooms, The Parking Lot, The Trash Cans Outside And One Look Associate Gets To Push A Trash Cart Through The Store "Safety Sweep".

    Advice to ManagementAdvice

    Employees would work hard if they were given flexibility to trade with one another. If employees are expected to have professional clothes they should make more than minimum wage. Hire Someone to clean the bathrooms, store and trash rather than having associates in there white dress shirts and tie pulling trash.

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful  

    A sweat shop running on out of date platform.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web Developer
    Former Employee - Web Developer

    I worked at Fry full-time (more than an year)

    Pros

    Company seems to have steady clients and many are high end retailers. Work environment is casual and benefits are decent.

    Cons

    Development is run as a sweatshop. Little interest in new ideas. Platform is home grown, using obsolete technologies. Little OO Design - actually platform is implemented with a lot of anti-patterns. Very frustrating for developers. Little respect for developers by management.

    Advice to ManagementAdvice

    Re-engineer you platform.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    Great Company....Until Bought Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Director in New York, NY
    Former Employee - Technical Director in New York, NY

    I worked at Fry full-time (more than 3 years)

    Pros

    Truly one of the great web stories under David Fry. Under new leadership, not so much.

    Cons

    Management has no idea. They are trying to turn a brilliant retailer shop into lower cost IBM, quality is not respected, talent is not respected.

    Advice to ManagementAdvice

    Be the client. Stop trying to be IBM or ATG - be Fry, a classic retailer. Invest in long term and new ideas. Respect quality.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Hated going to work every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI

    I worked at Fry full-time (more than 5 years)

    Pros

    Employees are nice , product not to bad but needs improvement and integration.

    Cons

    Was a great place to work when original Fry executives had involvement , they actually made a profit which is something that the current leadership is having a hard time accomplishing. Once Micros took over it went downhill. Employees are treated and spoken to like children and due to this many talented people with years in at the company have left. Pay is not competitive and existing senior management seem to be in over thier head with no real exit plan.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Lots of technical freedom, management can be stifling to your development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Westmont, IL
    Former Employee - Senior Software Engineer in Westmont, IL

    I worked at Fry full-time (more than an year)

    Pros

    Relaxed work environment, long time employees were very technically competent. Significant account of freedom when implementing technical solutions. Company prefers open source technologies.

    Cons

    Upper management destroyed to culture of a really successful smaller company when Fry was purchased by Micros. Communication became very limited and one way. Yearly review process lacked input from multiple sources leading to one source dominating review. Some project managers who did not have any formal computer science training tried to dominate technology solutions at times.

    Advice to ManagementAdvice

    Bringing back the small company culture that values individual employees would attract and keep the best talent, although it may be too late. Allow technologists to exercise their expertise and let project management do what they do best, make sure the project gets delivered.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Run, run fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front-End Developer in Ann Arbor, MI
    Former Employee - Front-End Developer in Ann Arbor, MI

    I worked at Fry full-time (more than 3 years)

    Pros

    Good place to get your foot in the door

    Cons

    dont pay much
    treat employees like machines
    sweat-shop
    high turn-over

    Advice to ManagementAdvice

    listen to your employees more
    figure out why top talent are leaving

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Once Great Company Now Struggling Under New Owner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI

    I worked at Fry full-time (more than an year)

    Pros

    Great people. Interesting and fairly diverse clients. Plenty of work that tends not to be monotonous. A history of e-commerce leadership.

    Cons

    High attrition due to a change in culture. Parent company, Micros-Retail is imposing old-style corporate-think that expects equipment to be more valuable and irreplaceable than talented employees.

    Advice to ManagementAdvice

    People need to be invested in. If you wish to have any standing in e-commerce you need to be able to capitalize on new technology and rapid projects. Invest in product development processes and try to keep up with industry-standard software and tools.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Corporate culture only concerned with the bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Software Engineer in Ann Arbor, MI
    Former Employee - Senior Software Engineer in Ann Arbor, MI

    I worked at Fry

    Pros

    Fry does employ some very talented developers. You're always going to find someone willing to spend some time to help when you're stuck, need something explained, or just to bounce ideas off of. If you're looking to break into the e-commerce field, Fry could be a good place to start. You'll be exposed to large clients with diverse requirements.

    Cons

    Though the sign on the outside may say Fry, make no mistake that this company is now MICROS. The culture now reeks of that large, corporate mentality that's only concerned with the bottom line. Emphasis is placed on working as many billable hours a week as possible. There is no real mentorship for junior or senior-level developers, nor is there any involvement in the very active Ann Arbor developer community. Though management pays lip-service to Fry being an innovative company, the projects are all cookie cutter and almost no investment is made in investigating anything new. The proprietary e-commerce framework used for every project is out-dated, missing features that clients expect, and doesn't scale well for some clients' requirements, thus leading to poorly built solutions that are difficult to maintain. Management does constantly ask for feedback, but never acts on any of the feedback received.

    Advice to ManagementAdvice

    Don't assume that what has worked for you in the past will continue working in the future. This industry is constantly evolving, and you'll die if you don't evolve with it. Act on the feedback you're getting from your employees. You've hired really talented people who all have great ideas -- let them contribute.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI

    I worked at Fry

    Pros

    Public facing work
    Problem solving environment
    Work can change often, leaving a non-mondane feel
    Most middle managers try to treat you with respect
    Company offers entire solution packages, from creative, development, hosting, and project management
    Casual work environment, minor perks (lunches, cake, discounts, etc)

    Cons

    Parent company is struggling to understand business (MICROS)
    Senior leadership caught in a whirlwind of exodus
    Direction of the company not clearly determined at this point (Mid 2011)
    Compensation packages are subpar with industry (and a change from several years ago)
    People are scheduled for near full utilization making it hard to learn, grow, develop
    Communication about changes comes in dry, unclear, and poorly timed emails

    Advice to ManagementAdvice

    Determine your direction and drive toward it
    Hire associates who subscribe to the culture and direction set forth
    Lead, follow, or get out of the way
    Continue to communicate, just remember that people are smart and will either figure out what is going on or assume the worst, which is deadly

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    It's just a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI

    I worked at Fry

    Pros

    The atmosphere is casual, though that's changing a bit.
    Management generally lets you come and go like an adult.
    Medical benefits are pretty decent.
    Co-workers aren't usually hostile.

    Cons

    Upper management has been stripped of all authority since the Micros-Retail acquisition.
    Middle-management titles are handed out like candy, in lieu of higher compensation.
    Spot bonuses and / or salary adjustments are frequently promised, but rarely (if ever) materialize.
    Employees with seniority are leaving en masse, and morale is terrible.
    Projects and initiatives are reactive, rather than proactive, forever changing when a wheel gets squeaky.
    General lack of direction and purpose in most departments.

    Advice to ManagementAdvice

    Gather more information from Micros before terrifying employees in all-hands meetings (e.g. "We're more profitable than we've ever been, and that's why nobody's getting their annual bonus. Or we might.")
    Stop making small token gestures to boost morale, and make a real one. Money and security are things you can take home. Leftovers from client meetings and access to a Kinect aren't.
    Acknowledge that individuals are doing the work of two or more people because of the exodus, and adjust your expectations accordingly.

    Doesn't Recommend
    No opinion of CEO

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