GEICO

www.geico.com
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GEICO Reviews

Updated February 26, 2015
Updated February 26, 2015
146 Reviews
1.0
146 Reviews
Rating Trends

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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
146 Ratings

Review Highlights

Pros
  • the company offers a profit sharing plan which is the main driver to employee retention (in 203 reviews)

  • Great benefits that start on day 75 (medical/dental/vision/life) (in 103 reviews)


Cons
  • When originally hired shift made for difficult work life balance (in 26 reviews)

  • If "Be the low-cost provider" is improperly administered it could become "penny wise and pound foolish" (in 25 reviews)

More Highlights

146 Employee Reviews Back to all Reviews

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  1.  

    Claim rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Service Representative in Fredricksburg, MO
    Former Employee - Claims Service Representative in Fredricksburg, MO

    I worked at GEICO full-time (more than a year)

    Pros

    Benefits that's the ONLY thing

    Cons

    Awful company doesn't care about its employees

    Advice to ManagementAdvice

    Improve on everything

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Your are there slave

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - TA I Claims Adjuster in Buffalo, NY
    Current Employee - TA I Claims Adjuster in Buffalo, NY

    I have been working at GEICO full-time (more than 8 years)

    Pros

    Great Benefits, Pay, job security.

    Cons

    They aren't family oriented, if you are in your 20's you fit in, but its like a junior high school. Your loyalty doesn't matter . If you aren't in their politics, hang out with the right people, you wont get promoted. If your over 30 you wont fit in....

    Advice to ManagementAdvice

    People are more than #'s. This isn't the 80's. Its a good old boy system. People that do things by the book, should be respected....

    Doesn't Recommend
    Approves of CEO
  3.  

    Insurance specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in Virginia Beach, VA
    Current Employee - Insurance Agent in Virginia Beach, VA

    I have been working at GEICO

    Pros

    Great company wonderful benefits great people

    Cons

    No cons great company to work for

    Advice to ManagementAdvice

    kept up the grear worK. Thanks

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    The claims dept is an extremely stressful work environment!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bodily Injury Claims Adjuster in Virginia Beach, VA
    Former Employee - Bodily Injury Claims Adjuster in Virginia Beach, VA

    I worked at GEICO full-time (more than 3 years)

    Pros

    If you are a young 20-something college graduate with no children and have no demands on your time outside of the office , then you can absolutely move up quickly here.

    Cons

    It is not a 40 hour/week job. You will skip lunches/breaks, stay late, work weekends just so you can break even. You are required to return all calls before you leave for the day so you can end up working anywhere from 15 minutes to 2 hours after your shift ends on a daily basis without being compensated for it. NO PAID OVERTIME.. unless it's offered for a special project and that's very rare.
    You are pulled away from your desk on a regular basis for useless and redundant training classes and then management expects you to just get caught up on your own time. Management demands efficiency from the adjusters but then they turn around and place so many impediments in the way so it's very difficult to achieve. Supervisors are pulled into meetings an average of 3-4 times/week and therefore are not present to provide the support that the adjusters need.
    The claims dept is understaffed and as a result, the volume of new claims that are assigned to adjusters daily is very high and not manageable particularly when accident levels increase e.g. over the summer and during inclement weather conditions.
    Micromanaging of employees is typical.. supervisors and managers monitor your every single move.

    Advice to ManagementAdvice

    Treat your employees the way you would like them to treat the customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Worked for Geico for 12 years. Started out not bad but year by year it keep getting worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Producer in Macon, GA
    Former Employee - Insurance Producer in Macon, GA

    I worked at GEICO full-time (more than 10 years)

    Pros

    The Salary is excellent
    The Benefits are excellent
    Health Insurance is very affordable and good
    They have their own credit union

    Cons

    Everything is Micromanaged
    Your nothing but a number
    There is a lot of favoritism
    Paid sick leave but you get punished for using it

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Deceiving!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III in Lakeland, FL
    Former Employee - Customer Service Representative III in Lakeland, FL

    I worked at GEICO

    Pros

    Pay. The employees and some supervisors (not management). Health benefits. Training.

    Cons

    Everything about the job is a con, in both meanings of the word. I was there for a year and 1/2 and that was way to long! I was actually very good at the job, pulled awesome numbers and carried my team a lot, each month. You would think doing so I would be appreciated? Nope! They could careless. The second you miss a call, you're a POS. They only want a warm body in that cubicle, to pick up that never ending ringing phone. The stress that comes with the job is unbearable most days. If you don't know what FMLA is, you will when you start this job. I left the company and took about a $6/hr pay cut and couldn't be any happier. Some advice: don't work here. Go work for a company that cares for its employers and somewhere you will have a opportunity to grow, fairly. The money is alluring and they definitely know how to put up the smoke and mirrors to make you think all these negative reviews are just by negative people, just like I did... but there is more truth in these negative reviews than the positive ones.

    Advice to ManagementAdvice

    Some advice to management? Change everything you're doing. Realize you have people working for you, not robots. Sit on the phone for an 8hr shift and try to walk away smiling. Meet the goals you put in place for employees and when you don't, because truth me, you suits will not, then be placed on a 30 day warning and fired for it. Don't like that idea? Hmm neither do the slaves underneath you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MOAT Sales in Buffalo, NY
    Current Employee - MOAT Sales in Buffalo, NY

    I have been working at GEICO full-time (more than a year)

    Pros

    Pay is decent, as are benefits.

    Cons

    Comparable to being a slave rower on a viking ship

    Advice to ManagementAdvice

    get a grip

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Burned me out in less than a year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN

    I worked at GEICO

    Pros

    Salary is decent, benefits are generous (but there are a lot of restrictions on vacation time and if you're sick it hurts your "dependability), there are many different schedule options, profit sharing is a nice feature (as long as you recognize they do this instead of paying you better all year because of the high turnover), if you're willing to move there are jobs all across the country.

    Cons

    Micromanaging is intense. Your numbers are hurt if you need to go to the bathroom and just hope you don't get sick because when you do it hurts your "dependability." At every turn you are set up to fail: lousy training, lazy coaches and supervisors who care more about chitchatting than helping you. The only way you can advance is by blinding following the latest rules for call handling. Don't think for yourself or feel anything a human being might feel.

    Advice to ManagementAdvice

    Get your management team working. It's frustrating taking call after call for 8 hours when supes and managers are standing around or judging food contests. Not ok. Redo call grading and metrics. I am allowed to have my opinion and in service it's not black and white----listen to the person who was taking the call, not just the person who is grading it. Stop taking on more than we can handle. As a new office with majority new employees, we probably shouldn't be taking nonstop calls with no room for coaching.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    DO NOT BECOME AN AUTO DAMAGE ADJUSTER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Damage Adjuster in Houston, TX
    Former Employee - Auto Damage Adjuster in Houston, TX

    I worked at GEICO

    Pros

    Profit sharing and that is it!

    Cons

    Unrealistic core metric goals, absurd customer service survey goals(a score of 8 equals a 1) only 9 and 10's count. Overworked, the claim load was extremely high every day! They make you pay a stipend for the company car!

    Advice to ManagementAdvice

    Hire more experienced and competent adjusters. Do a better job of forecasting hiring before growth! Stop being so stingy with money, even though you spend $800 million on advertising! Better claims computer database and equipment!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Think Twice Before Accepting The Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Damage Adjuster in San Antonio, TX
    Former Employee - Auto Damage Adjuster in San Antonio, TX

    I worked at GEICO full-time (more than a year)

    Pros

    - Excellent training program to learn the aspects of auto damage repair.
    - Ability to work in various locations to gain hands on experience to the auto repair process.
    - Great co-workers within the company.
    - Excellent benefits.

    Cons

    - Extremely difficult rating system that tilts too much towards customer service survey scores which hinders you to be able to adjust claims to the best of your ability.
    - Non supportive management structure due to company requiring management to handle too many tasks which result in management not being present to assist.
    - Long work hours.
    - Difficulty gaining access to company vehicle for new associates while in turn asking for new associates to drive extreme distances to their work location.

    Advice to ManagementAdvice

    The on the job training which includes supportive mentors and management should be addressed.

    Doesn't Recommend
    Negative Outlook

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