GEICO

www.geico.com

GEICO Reviews

Updated January 22, 2015
Updated January 22, 2015
945 Reviews
3.0
945 Reviews
Rating Trends

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GEICO Chairman and CEO Olza (Tony) Nicely
Olza (Tony) Nicely
650 Ratings

Review Highlights

Pros
  • the company offers a profit sharing plan which is the main driver to employee retention (in 203 reviews)

  • Great benefits that start on day 75 (medical/dental/vision/life) (in 103 reviews)


Cons
  • When originally hired shift made for difficult work life balance (in 26 reviews)

  • If "Be the low-cost provider" is improperly administered it could become "penny wise and pound foolish" (in 25 reviews)

More Highlights

140 Employee Reviews Back to all reviews

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  1.  

    DO NOT BECOME AN AUTO DAMAGE ADJUSTER

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Damage Adjuster in Houston, TX
    Former Employee - Auto Damage Adjuster in Houston, TX

    I worked at GEICO

    Pros

    Profit sharing and that is it!

    Cons

    Unrealistic core metric goals, absurd customer service survey goals(a score of 8 equals a 1) only 9 and 10's count. Overworked, the claim load was extremely high every day! They make you pay a stipend for the company car!

    Advice to ManagementAdvice

    Hire more experienced and competent adjusters. Do a better job of forecasting hiring before growth! Stop being so stingy with money, even though you spend $800 million on advertising! Better claims computer database and equipment!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Think Twice Before Accepting The Position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Damage Adjuster in San Antonio, TX
    Former Employee - Auto Damage Adjuster in San Antonio, TX

    I worked at GEICO full-time (more than an year)

    Pros

    - Excellent training program to learn the aspects of auto damage repair.
    - Ability to work in various locations to gain hands on experience to the auto repair process.
    - Great co-workers within the company.
    - Excellent benefits.

    Cons

    - Extremely difficult rating system that tilts too much towards customer service survey scores which hinders you to be able to adjust claims to the best of your ability.
    - Non supportive management structure due to company requiring management to handle too many tasks which result in management not being present to assist.
    - Long work hours.
    - Difficulty gaining access to company vehicle for new associates while in turn asking for new associates to drive extreme distances to their work location.

    Advice to ManagementAdvice

    The on the job training which includes supportive mentors and management should be addressed.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    More concerned about "dependability" than work ethic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Katy, TX
    Current Employee - Customer Service Representative in Katy, TX

    I have been working at GEICO full-time (more than an year)

    Pros

    Room for advancement; tuition reimbursement; profit sharing; decent benefits ; diverse job positions.

    Cons

    GEICO only cares about numbers and their scoring systems are often biased based on who is grading. They care more about "dependability" than your results with every single other area of the job. Despite legitimate illnesses with notes from doctors, GEICOs management teams prefer to punish you and play with your raises and promotions. Instead of being human and show the same empathy that is demanded be shown to the customers, management prefers to threaten their employees. The management micromanage to an extreme degree rather than trust that their tenured employees know how to do their jobs.

    Advice to ManagementAdvice

    Remember that your associates are people too and deserve respect and empathy. Stop being so narrow minded and only having YOUR best interests in mind. Management positions are supposed to be geared towards helping your employees succeed, not to only get a bigger paycheck.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Impossible standards/goals!

    • Work/Life Balance
    Current Employee - Auto Damage Field Adjuster
    Current Employee - Auto Damage Field Adjuster

    I have been working at GEICO

    Pros

    My supervisor and coworkers, good pay.

    Cons

    Impossible core metric standards, unrealistic claims to be closed per day, micromanaged, nothing good enough!

    Advice to ManagementAdvice

    Hire enough staff in high claims areas instead of trying to make a buck by pushing sales to customers we can't serve.

    Doesn't Recommend
  6. 2 people found this helpful  

    White Collar Factory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MOAT Sales in Buffalo, NY
    Current Employee - MOAT Sales in Buffalo, NY

    I have been working at GEICO full-time (more than an year)

    Pros

    Floor managers are generally decent folks

    Cons

    -You work until your last call ends, even if that last person has you on the phone for another hour.
    -You are evaluated on and and every possible call that comes in, and the rubric to a successful vs. unsuccessful call is totally subjective.
    -If you are selling MOAT (their home insurance), you have to come into work every day knowing that your product is just as good as everyone else's, but more expensive.
    -They will push you until you burn out, because they know someone else is waiting to fill your seat.
    -When they do give you a break with their quarterly spiff, it is designed to appeal to the young and hip members of the team. If you are over 30, and not suffering any sort of arrested development, you will likely be annoyed by how silly it is. Then you are annoyed that you would rather be on the phone that you hate than in a break that you hate more.

    Advice to ManagementAdvice

    I wouldn't even know where to start.....

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Worst Company I've Ever Worked For...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Carmel, IN
    Former Employee - Insurance Agent in Carmel, IN

    I worked at GEICO

    Pros

    The only pro was profit sharing.

    Cons

    Everything else. Management is too political to car about employees. They will change your schedule without a second thought to your life. The level of stress is unreal. Customers and managers will yell at you all day. Many supervisors will refuse to take supervisor calls. Calls are graded with the most subjective of guidelines. Forget to tell the customer three times instead of two and you may be pulled off the phones for coaching. The computer systems are dated and crash all the time. The Carmel, IN office is a trainwreck down a hill in a snowstorm. I left to go to a company paying only a dollar less an hour with half the stress. Best decision I've made this year. This place is a job, not a career. When you can look at the positions above yours and honestly say you don't care to move up into any of them, it's usually time to leave. I can honestly say there was nothing I wanted to move up into.

    Advice to ManagementAdvice

    Grow up and do your jobs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Overworked, severely underpaid. Unfair treatment of employees.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO

    Pros

    Health insurance, dental insurance and profit sharing which is technically the other part of the paycheck they forgot to give throughout the year.

    Cons

    Constantly having to clean up other peoples mistakes. The harder you work the more you get punished by inheriting mass transfer files. They set unattainable goals as a way of avoiding to give annual pay raises. The people that do little to no work (VPs, Directors etc) obviously get paid the most, plus profit sharing and bonuses on top of that.

    Advice to ManagementAdvice

    Perhaps you should focus less on average loss paymemt and comp neg and more on employee retention and morale. I'm sorry but bringing food trucks to the parking lot and casual Fridays just doesn't cut it.

  9.  

    Marketing Planner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO

    Pros

    My coworkers are great and we have some good perks.

    Cons

    Marketing is a good ol boys club. Unfortunate if you are a girl. Also my specific manager is the worst manager but all others are great.

    Advice to ManagementAdvice

    Thoroughly inspect your managers and pay more.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    IT FOLKS - DO NOT WORK HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Applications Systems Analyst in Washington, DC
    Former Employee - Senior Applications Systems Analyst in Washington, DC

    I worked at GEICO full-time (less than an year)

    Pros

    1) Stability -- owned by Warren Buffet
    2) Profit Sharing Plan is good
    3) Able to move up quickly -- there is a management leadership program
    4) Clearly, their marketing and product modeling strategies are very good, so the number of policy holders increase every year (more profit every year)

    Cons

    1) No one on the IT leadership side really has a clear vision of what needs to be accomplished and where IT is going in the future. This makes it hard to communicate the vision down to the rest of the team members.

    2) Dependability Ratings -- if you are late to work or need to take a sick day, it counts against your "rating". Need a rating of 97% dependability to do well at Performance Review time. Otherwise, you risk potentially being terminated.

    3) Sick Leave policy -- you must tell your manager 24 hours in advance if you are going to be sick. Otherwise it counts against your rating. (side note: How would you even know that?? Sometimes people get sick the night before or morning of work).

    4) Benefits:
          o Vacation doesnt kick in til after 6 months
          o Not eligible for Profit Sharing Plan til 1 year after hire date
          o Medical / Dental / Vision doesnt kick in for 75 days

    5) Co-workers are nice, but not tech savvy for IT technical positions
    6) No WFH / Telecommuting

    Advice to ManagementAdvice

    1) Get some fresh blood from well run IT divisions in other companies to come in and replace the current IT leadership. It is the only way you will move forward with your technology.

    2) Let your employees work from home, it will provide them with more flexibility. Especially true for folks who live far away and cant afford to move closer to the office in DC.

    3) Upgrade your building facilities! Its super depressing to work every day in such a run-down building.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Hell on Earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GEICO

    Pros

    It's a paycheck and you get health benefits

    Cons

    Micro management, no bonuses, horrible work hours.

    Advice to ManagementAdvice

    Treat people with respect and dignity

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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