Gallup Reviews

Updated April 4, 2015
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
7 Ratings

11 Employee Reviews

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  1. Helpful (1)

    Good first job for young people, everyone else steer clear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Omaha, NE
    Former Employee - Telephone Interviewer in Omaha, NE

    I worked at Gallup part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a great first job for someone with no work experience or someone in class during the day because it's late afternoon to evening hours. Also the pay is very good INITIALLY, that is for the first six weeks. There's a real community feel in the office, you're properly trained and not just thrown on the phones right away. It prepares you for face to face customer service work because you deal with angry and/or combative people all day long. Because seriously, people hate telemarketers.

    They're always hiring because people are always quitting! If you're desperate for a job, you don't need experience to do this. Just make a good impression in the interview and online application by seeming competent & very competitive (they love that for some reason), be able to speak clearly and you're likely to get hired.

    Cons

    You're on the phones all day! There are no paid breaks. You have to log your own hours at the end of each day and figure your ACTUAL production hours and fill out (BY HAND) a work sheet with your completed surveys and the money you made and hand them in to a supervisor before you leave which is such a weird way to do things, definitely inefficient.

    They reel people in by saying how "flexible" the hours are but they aren't at all. There's a set time slot between 3 and 11 that you can work, the offices are only open during those hours. Except for weekends when it changes from early morning to afternoon hours. Not flexible. They also push that you pick your own hours and only have to work 21 hours a week. But here's the thing: the hours you work aren't based on the time you're physically there, they're production hours. It's not even just the time you spend on the phones, but the time you're actually logging a survey! So you can be going in for well over 21 hours a week but your chart is not reflecting that. And as for the "pick your own hours" bit you can only work from 3-11 so there's nothing to pick. You're gonna be working 3-11. Or some small deviation like 4-11 or 3-10 because you need the money.

    Speaking of the money the base pay is $9.50 which is a huge part of the appeal of working there. But you're only guaranteed that for the first six weeks. After that once again it's based on productivity. So you start making less than that because you're not completing enough surveys. Which mostly isn't your fault, the numbers are randomly generated and so you get answering machine after answering machine. And if it's not an answering machine it's someone who hangs up on you as soon as you open with your pitch. This happens to the best of them, veterans of the job (5+ years) and high school kids alike. There's nothing you can do about it. Some people, a small group out of the office become rockstars at it and make $13 an hour doing it. Those people have usually been doing it for some years though. And I really cannot imagine why someone would keep at this for so long because there's no where to go. No place to move up to. You're a telephone interviewer and you'll always be one.

    Overall the job is pretty straightforward and simple. You do the same thing all day, the systems are easy to navigate, the surveys are easy to get through. But it's exhausting work though. Actively trying to persuade people all day, and getting denied over and over. If it doesn't wear you out to be "on" all day and you can handle repetitive rejection give it a try. But you'll probably be disappointed by the pay and get fed up and leave.

    Also something I forgot to mention. Their servers are very poor so there are times when certain surveys are just down and boot everyone off the system and we all just have to sit around and wait while not being paid of course! Fun! Also if you're doing really well on a survey the managers will take you off and put you on a bad one that's unpopular with public or very long and hard to complete without someone hanging up in the middle (which means you don't get paid for it). And some surveys are worth more money than others so yes you'll definitely be demoted to a lesser paying survey.

    Advice to Management

    Paid breaks! Updated software! Seriously no one wants to do math at the end of a long day by hand. System should be able to spit out your records on its own. More variety in surveys, a guaranteed base pay that's actually guaranteed. There are no raises no matter how long you've been there or how good your work performance is. It doesn't seem fair that people who have been around for years can make the same as some high school/college kid. Paid breaks! The physical hours vs. production hours aren't likely to change either but they should.

  2. Helpful (19)

    "Family owned company that doesn't take criticism well and is not open to new ideas."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development in Omaha, NE
    Former Employee - Business Development in Omaha, NE

    I worked at Gallup full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    "Great place to develop entrepreneurial skills."

    Cons

    Lots of drama and full of managers that don't know what they are doing. They offer no opportunity to advance within the organization. They preach recognition and employee engagement with tooting horns, but they do not know how to practice the recognition properly or fix employee engagement issues. If your go-to doesn't have your back, your time at Gallup won't last long. The culture there is very misleading. They want everyone to put on a happy face and pretend that everything is perfect, which by the way is not, and people should know that.

    Advice to Management

    Teach your Go-To's how to manage a team properly. If you can't get them to manage teams accordingly, then get rid of them. They often put the problem on someone else b/c they fear losing there job if they don't . Some of the managers have been there far to long and you need to restructure your management.

    After seeing how some of the managers there operate, I'm not sure how they got into the role they are in. It takes a special person to manage people and not all have the ability or knack to do it, even if they have been there for 20 years doesn't mean they are good managers.

    Have a more clear picture on time off. The erroneous hours that you require of salaried employees is quite ridiculous. You preach work/life balance, but when your employees are constantly worried about hitting the minimum hours, you make it difficult to maintain that work life balance. Why track hours if you are salaried? My thought is if you get your job done in less time required, then why make a deal of hitting your hours. Make a deal of it with individuals that are not performing at a high level and put them on performance plans.

    Lastly, listen to your employees and help them resolve issues. This is one area where your company is very weak. Resolving issues is part of the managerial role and part of being an employer, but when you have managers that don't know how to or address the issues at hand, then you have someone that is in the wrong role.

  3. Helpful (9)

    You're a # to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Schedule freedom, open office space

    Cons

    Everything else, you're a robot

    Advice to Management

    Don't be fake

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  5. Helpful (6)

    4 years full time interviewer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Team in Lincoln, NE
    Former Employee - Professional Team in Lincoln, NE

    I worked at Gallup full-time (more than 3 years)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexibility is OK, but some times of year there is no work but you still have to get in your hours.

    Cons

    Lying by management. Turnover is high and that works for them. They only give lip-service to wanting to reduce turnover. It isn't true. Quota ( number of completes per hour for full pay) keeps rising, and capacity necessary for bonuses has increased from 90% when I began, to 105% when I left. Ity's a VERY high stres job which management NEVER acknowledges.

    Advice to Management

    Run fast and far. Only those closely orbiting the Clifton inner circle will have meaningful advancement.

  6. Helpful (12)

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in Omaha, NE
    Current Employee - Operations in Omaha, NE

    I have been working at Gallup full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice location in a nice building. Some very competent and dedicated employees.

    Cons

    An ineffective award system. Recognized for trivialities yet important and consequential accomplishments go unnoticed. An irrelevant middle management that ignores problem areas. 90% of the work is done by 10% - yet another failure of middle management. An atmosphere of "hear no evil, see no evil, speak no evil". Opinions only count if they agree with the management line.

    Advice to Management

    Hire some professional management to run day-to-day operations. The family run system isn't working.

  7. Helpful (12)

    Pretend to care about their people, worst company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interviewer in Lincoln, NE
    Current Employee - Interviewer in Lincoln, NE

    I have been working at Gallup full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some flexibility in work schedule but almost all gone now.

    Cons

    Run away, they do not want your opinions, they do not care about anyone, they do not have real "engagement", only forced. Always taking advantage of their overworked, underpaid employees and too many "required" not paid for meetings, feedback and requirements that are part of the job again not paid for.

    Advice to Management

    None, they think they are superior and know everything.

  8. Helpful (1)

    The management tried.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup part-time (less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The managers always seemed like they genuinely cared, and lived their motto of taking care of employees. There will be many free food days or charity dinners at work. The most flexible schedule possible.

    Cons

    People do not take kindly to you calling them. There will be shifts that you don't come close to making minimum wage, but as long as you do for the pay period you can make $0 in a shift.

  9. Helpful (16)

    disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at Gallup

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    flexible, fellow employees, long term friends

    Cons

    everything, managers outwardly telling employees they have favorites, and if you are not, you know it.

    Advice to Management

    nepotism - no

  10. Helpful (12)

    Not a good place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer in Omaha, NE
    Current Employee - Software Engineer in Omaha, NE

    I have been working at Gallup

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Opportunity to work in a unique environment.

    Cons

    1) Less encouragement and recognition for the work done
    2) People are rude (sometimes harsh and disrespectful behavior)
    3) Tough people to work with
    4) Less salary
    5) Not a good place to start a career.
    6) Micro management

    Advice to Management

    Please don't micro manage people. Be nice to the employees and encourage them.

  11. Helpful (8)

    Weird Policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Associate Consultant in Omaha, NE
    Former Employee - Associate Consultant in Omaha, NE

    I worked at Gallup

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Hard to think of. Sometimes a fun place. You don't have to work very hard because it's easy to "pretend you are busy" as long as your are connected with the right people internally.

    Cons

    Some really strange policies.

    - No corporate card for consultants??? Come on, how are 20 somethings supposed to afford thousands per month in flights and expenses!!?? Especially when the salaries are terrible.

    - Absolutely horrible expense reimbursement. 2 weeks to get your money back? And that's the best case scenario if everything doesn't get rejected by a way too nit picky internal audit team.

    - Unlimited vacation policy - yeah right. Complete lip service.

    - You can't cash out of the stock plan even if you need the money to pay for your mortgage. Have your employees pour their life savings into your stock and then don't let them cash out when they need it. Some restrictions on cashing out make sense, but the inability to take anything out until Clifton decides it's okay is just wrong.

    - Benefits are terrible. Gallup is really proud to have declining healthcare costs. Obviously you'll have that when you have the world's cheapest insurance plan and your employees have to pay thousands out of pocket to go to the doctor for simple things.

    - People doing the same job with the same title can be paid 10's of thousands of dollars differently. And then you can be fired for talking about your pay.

    - The biggest voo doo trick - the principals do all the work and are the real consultants, but the partners get all the credit. David Copperfield style!

    Advice to Management

    Wake up. You really think all the employees buy into this? This company is run to pad the pockets of the people at the top. You can get away with this type of stuff in a $50MM or $100MM company - but now you're $300MM trying to get to $500MM. The policies need to evolve and so does the management team.

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