Gallup Reviews

Updated February 14, 2015
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3.0
13 Reviews
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
220 Ratings

13 Employee Reviews

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  1. Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup

    Pros

    Management seemed to really care about the interviewers as individuals and were there to help and encourage. I was called by name every day as I walked in the door.

    Cons

    The work isn't the most exciting. Some of the topics covered in surveys were interesting, however most of the day is spent listening to voicemails. The pay per survey gets frustrating as well if it is an off night. Also the fact that hours are primarily evening/weekend hours got frustrating, however this is alright if you have daytime commitments and you are looking for some extra cash.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Omaha, NE
    Former Employee - Call Center in Omaha, NE

    I worked at Gallup part-time (less than a year)

    Pros

    -Very flexible, choose your own hours, great management staff that really wants you to exceed
    -Good pay if you make enough surveys and are full time
    -very rewarding company, lots of fun time in the office

    Cons

    -Pay is all commission based and a lot of people dont want to take surveys
    getting yelled at by angry people wondering why you called them
    -didn't make enough money most of the time just from people hanging up and not wanting to take survey

    Advice to ManagementAdvice

    Higher compensation for workers and don't base pay off of commission

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. Not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Interviewer in Omaha, NE
    Current Employee - Telephone Interviewer in Omaha, NE

    I have been working at Gallup full-time (more than 3 years)

    Pros

    If you work hard and become good at getting people to say yes you can make good money. They have decent benefits and work environment is great. It is a great company if you have to balance school and/or other life challenges.

    Cons

    If you can not sit in a desk for 8 hours a day and deal with people on the phones it is not the job for you. Also there is no where for you to move up no matter how successful you are, they are not a horizontal company.

    Advice to ManagementAdvice

    Some managers need to be more familiar with all the ins and outs for on the phone problems and issues.

    Recommends
    Positive Outlook
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  5. 5 people found this helpful

    Family Run company

    Former Employee - Systems Applications Developer in Omaha, NE
    Former Employee - Systems Applications Developer in Omaha, NE

    I worked at Gallup full-time (more than a year)

    Pros

    Child care available onsite. Fun events happening all the time.

    Cons

    If you make right connections with the right families who own this business you can go places. Its a company always trying to become 1 billion company. Management is biased towards relatives and friends working in the company.

    Advice to ManagementAdvice

    Don't encourage more sycophancy.

  6. 5 people found this helpful

    Gored mid-Gallup

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interviewer in Omaha, NE
    Former Employee - Interviewer in Omaha, NE

    I worked at Gallup part-time (more than a year)

    Pros

    The managers are super friendly and always make you feel at home in the office.

    Cons

    Much of the atmosphere is incredibly unprofessional. I took an approved three weeks off to study for my finals and when I returned I was told that my job was no longer available to me. On top of that, managers now gossip about me behind my back along with other ex-employees who unwittingly gotten the axe for no reason.

    Advice to ManagementAdvice

    Hire less Abercrombie-esque figures for managers and find people who will do their jobs professionally.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Omaha, NE
    Current Employee - Project Manager in Omaha, NE

    I have been working at Gallup full-time (more than a year)

    Pros

    Great people dedicated to their work

    Cons

    Expectations of hours exceeds usual work environments.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. OK Job to gain experience or pay for school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup part-time (more than a year)

    Pros

    If you work here a certain period of time they will help pay for your school. If you meet quota pay is decent. It's a good work environment. All the management and people that have been there awhile are genuinely happy about their job.

    Cons

    You have to get all your hours in every week. It's hard to get time off. Depending on the survey you're on you could have a lot of people yell at you. You have to meet quota or you'll lose your job.

    Advice to ManagementAdvice

    none

    Neutral Outlook
    No opinion of CEO
  9. 6 people found this helpful

    Used to be great place, now just average.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Services in Omaha, NE
    Current Employee - Administrative Services in Omaha, NE

    I have been working at Gallup full-time (more than 10 years)

    Pros

    Some very talented and dedicated people

    Cons

    Overuse of recognition to the point it is now meaningless. More interested in profit over people. Poor benefits. Not sure what management does.

    Advice to ManagementAdvice

    Go back at least a little bit to what Gallup used to be.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    A call center is still a call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interviewer in Omaha, NE
    Former Employee - Interviewer in Omaha, NE

    I worked at Gallup full-time (more than 5 years)

    Pros

    Their strengths-based analysis is actually a lot more than just company lingo. The theories and practical uses of the Clifton StrengthsFinder may well be the most valuable thing to take with you from this job.

    Cons

    The hiring methods are just as problematic as they are helpful. Jobs are also assigned by nepotism at least as much at Gallup as at other major corporations. While it varies from one call center supervisor to another, in general they could walk the talk a bit more and implement their own strengths-based management a bit more. Quota adjustment practices (as well as others) are shady at best.

    Advice to ManagementAdvice

    The people in a call center are your frontline. They work a position that is very draining in a personal way. It could be argued that they have both the hardest and most necessary job. They need and deserve a special kind of support. The fact that an interviewer can technically be fired at any moment for any mistake however minor does not create a sense of job security. The pay scale is up at the top of the call center world, but realistically it is still hard to do more than live paycheck to paycheck. There isn't nearly as much opportunity for moving within the company as I had hoped, and it is not as easily done as it is said to be. In general, more transparency would go a long way.

    Doesn't Recommend
    Positive Outlook
  11. Love the Idea, The Execution is Having Hiccups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interviewer in Lincoln, NE
    Former Employee - Interviewer in Lincoln, NE

    I worked at Gallup part-time (more than 3 years)

    Pros

    Great Co-Workers
    Interesting Work
    Great Ideas and Concepts-that aren't always applied
    Stresses Life Balance-see above
    You can earn tuition payback, very cool program

    Cons

    Pay by production doesn't allow for managers pulling you on and off projects. You can literally wind up working for free at times.
    Management doesn't have any real respect for you as an interviewer, you are disposable. (they can be kind, which is not the same thing). The "mission" has long since been lost in the hustle. Pressure can be amazingly high for this type of job.

    Advice to ManagementAdvice

    Don't be absurd enough to offer a Q12 and then explain that the questions asked need to be "interpreted" differently. You've got to (in the interviewing center) get out there and mix with your workers. You can't bunch up in the management huddle at the ball game and be elitist, or you'll be percieved as clueless and out of touch. Make friends of your interviewers, and respect them, then they'll go above and beyond for you. Don't blow off their meetings or stare at your computer screen through a conversation with them and then expect them to go jump on the GIK grenade for you.

    Recommends
    Approves of CEO

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