Gallup Reviews

Updated August 21, 2015
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
8 Ratings

Pros
  • Very flexible work schedule & personal development (in 20 reviews)

  • You create your own hours each week, and it's an overall flexible and easy going work environment (in 14 reviews)

Cons
  • Lack of work-life balance (every week is over 45 (in 9 reviews)

  • to instantly be hired or promoted into senior management positions that pay multiples of what anyone else makes (in 14 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Helpful (1)

    Pseudo Harmony - Eery cult like environment...but not all bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Coordinator in Omaha, NE
    Former Employee - Administrative Coordinator in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Gallup (More than a year)

    Pros

    Absolutely gorgeous riverfront campus in Omaha. Very social environment. Tons of events/meetings with free food & drinks. "Feel good" atmosphere - on site credit union, child care & cafe with great food

    Cons

    Forced to do more work in less time. Constant peer pressure to hang out after work. Blatantly obvious favoriting towards certain employees. They demand perfection & will viciously berate & belittle you if you don't provide it. It's also kind of a cult like environment. I remember having a team meeting about our Q12 results -the ones specific about our team. Someone had given our team a bad rating and said that Gallup was not a good place to work & a woman who had worked there for many years said in a very angry tone "I wanna know who said this!!" At the time I was the newest person on the team so everyone looked at me. I did not write that because at that time, I was in my honeymoon phase at Gallup & I really didn't feel that way. I just remember that being a bit awkward. Basically if you don't love working there as much as all the "life-ers" do, you will be persecuted for feeling that way. I honestly didn't have too much of an issue with my boss until I put in my notice. I was relocating to another state & all of a sudden she changed. It was like I made the forbidden mistake of deciding to leave Gallup & now I was being shunned. I was only there about 10 months & I think things would have started to get worse had I stayed.

    Advice to Management

    Don't stifle people or "write them off" in the interview process. You will never keep people if you don't grow & develop them. during the interview process, I was asked about my long term goals. As any undergrad a few months out of college has been trained to say, I said I wanted to be in management. I was immediately told that my "talent profile" indicated that I was not a fit for management at Gallup. I thought that was odd & very discouraging. She was telling me right then & there that I would never advance with the company. I had no idea why & was not provided with any type of constructive feedback on how to achieve my goal. Side note: I am now a manager at another company, in another state so someone thought I was a good fit elsewhere :-). I also remember being told that Gallup doesn't do promotions but instead "allows" you to do more work while paying you the same wage ... Yikes! All in all - excellent place to START! If you live in Omaha & last at least a year at Gallup, your resume will be golden as far as getting on at another local company. In spite of the bad, Gallup will always be a major part of my professional growth & development & a big piece of Omaha culture!


  2. Interviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Gallup (More than 3 years)

    Pros

    Flexible schedule great co workers flexible dress code.

    Cons

    inconsistent earnings High pressure high turnover of managers

    Advice to Management

    Former interviewers make better managers


  3. Helpful (3)

    Bittersweet :/

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Omaha, NE
    Former Employee - Telephone Interviewer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Awesome people. Lots of great friends made here. They have their own credit union that is small and caters to your needs. Gallup has a great brand and reputation. Beautiful rover from office.

    Cons

    Meh.. Benefits are okay... (A little expensive with so so coverage) manager turnover is abysmal, they changed the way pay works. Now every second you're off the phone, it counts against you, and if you don't want it to count, you have to be off for 30 minutes!!! You also can't go in before 3pm unless you want to be on the "premier team" (which means crazy required OT) They pay you in a production basis, so if you don't do surveys you don't get paid. Oh.. And two years ago, they cut our hourly rate from 18.70 to 16.80.. Thanks a lot Gallup.

    Advice to Management

    Gallup, you're a "consulting" company. You're supposed to teach other companies how to manage employees but you don't even have it figure out. You nickel and dime all of your employees, and every time you start doing great on the phones, you just raise quotas. That's fair... Since implementing the new pay system, engagement has plummeted. I used to love working here... But now I've moved on to a tech company, that well... Treats me muuuuuch better.


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  5. Helpful (1)

    OK Job...with Strings Attached

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Phone Interviewer in Omaha, NE
    Former Employee - Bilingual Phone Interviewer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook

    I worked at Gallup part-time (Less than a year)

    Pros

    The working environment was great Management realized what a frustrating job we have, and attempted to create fun work culture with interactive activities for us all to enjoy Payed higher if you were bilingual (not so much now)

    Cons

    Everything was very number-centric. Your pay depends on your performance. While I did very well, I still felt extremely pressured to pick up other team members' bad numbers. Often, they would put me on projects they knew I wouldn't do well on because they needed to reach quota. Even though it's performace-based, you don't really get to choose what projects you work on. I understand that it was a team effort, but it often felt like punishment. I quit after 6 months, well above their 4-month cut for rehiring, but I'm not too worried I'll return, because they cut off Spanish hours. At the point of my leaving the company, I was one of two left from my 15-20ish class who started with me. Retaining workers is a problem at this job, because no matter how many activities we do, the work isn't something that many are, or will ever be impassioned about. It's not worth it for many, including me.

    Advice to Management

    Keep up the encouraging attitude, because the workers truly appreciate it.


  6. Helpful (2)

    Outbound Interviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gallup full-time (More than 3 years)

    Pros

    Ability to work on a variety of interesting projects. Some flexibility in hours (although not as much as in previous years). Great co-workers and facility.

    Cons

    Gallup has changed drastically since my first year. Quotas have become unrealistic to achieve. , Team Leaders do not really listen to you - it has become a "bottom dollar" company. They are more interested in obtaining "data" for their online business services than they are in obtaining opinions. I always held Gallup in high regard throughout the years because I felt they honestly wanted to "help people be heard". I believe now that they are primarily concerned with selling their products. Management shows very little respect for interviewers, and team leaders rarely have time for team members. Questions are left unanswered, and if you are have problems meeting quotas, they tell you they will "listen to you" on your recordings and give you feedback. They tell you they "want you to succeed", but they only want you to succeed to a certain degree. Very hard to hit bonuses. Pay structure has totally changed, so if you take a break under 30 minutes, it's going to affect your quota. You cannot walk away from a difficult call anymore - you just have to dial another number, or you're not going to hit quota.

    Advice to Management

    Encourage your interviewers instead of demeaning them. Take the time to remember what Gallup stood for. You've lost some major contracts - maybe you should consider why.


  7. Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management seemed to really care about the interviewers as individuals and were there to help and encourage. I was called by name every day as I walked in the door.

    Cons

    The work isn't the most exciting. Some of the topics covered in surveys were interesting, however most of the day is spent listening to voicemails. The pay per survey gets frustrating as well if it is an off night. Also the fact that hours are primarily evening/weekend hours got frustrating, however this is alright if you have daytime commitments and you are looking for some extra cash.


  8. Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Omaha, NE
    Former Employee - Call Center in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Gallup part-time (Less than a year)

    Pros

    -Very flexible, choose your own hours, great management staff that really wants you to exceed -Good pay if you make enough surveys and are full time -very rewarding company, lots of fun time in the office

    Cons

    -Pay is all commission based and a lot of people dont want to take surveys getting yelled at by angry people wondering why you called them -didn't make enough money most of the time just from people hanging up and not wanting to take survey

    Advice to Management

    Higher compensation for workers and don't base pay off of commission


  9. Not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer in Omaha, NE
    Current Employee - Telephone Interviewer in Omaha, NE
    Recommends
    Positive Outlook

    I have been working at Gallup full-time (More than 3 years)

    Pros

    If you work hard and become good at getting people to say yes you can make good money. They have decent benefits and work environment is great. It is a great company if you have to balance school and/or other life challenges.

    Cons

    If you can not sit in a desk for 8 hours a day and deal with people on the phones it is not the job for you. Also there is no where for you to move up no matter how successful you are, they are not a horizontal company.

    Advice to Management

    Some managers need to be more familiar with all the ins and outs for on the phone problems and issues.


  10. Helpful (5)

    Family Run company

    Former Employee - Systems Applications Developer in Omaha, NE
    Former Employee - Systems Applications Developer in Omaha, NE

    I worked at Gallup full-time (More than a year)

    Pros

    Child care available onsite. Fun events happening all the time.

    Cons

    If you make right connections with the right families who own this business you can go places. Its a company always trying to become 1 billion company. Management is biased towards relatives and friends working in the company.

    Advice to Management

    Don't encourage more sycophancy.


  11. Helpful (5)

    Gored mid-Gallup

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interviewer in Omaha, NE
    Former Employee - Interviewer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Gallup part-time (More than a year)

    Pros

    The managers are super friendly and always make you feel at home in the office.

    Cons

    Much of the atmosphere is incredibly unprofessional. I took an approved three weeks off to study for my finals and when I returned I was told that my job was no longer available to me. On top of that, managers now gossip about me behind my back along with other ex-employees who unwittingly gotten the axe for no reason.

    Advice to Management

    Hire less Abercrombie-esque figures for managers and find people who will do their jobs professionally.



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