Gallup Reviews

Updated June 5, 2015
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3.0
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Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
6 Ratings

Pros
  • Very flexible work schedule & personal development (in 20 reviews)

  • You create your own hours each week, and it's an overall flexible and easy going work environment (in 14 reviews)

Cons
  • Lack of work-life balance (every week is over 45 (in 9 reviews)

  • to instantly be hired or promoted into senior management positions that pay multiples of what anyone else makes (in 14 reviews)

More Pros and Cons

15 Employee Reviews

Sort: Popular Rating Date
  1. OK Job...with Strings Attached

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Phone Interviewer in Omaha, NE
    Former Employee - Bilingual Phone Interviewer in Omaha, NE

    I worked at Gallup part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The working environment was great
    Management realized what a frustrating job we have, and attempted to create fun work culture with interactive activities for us all to enjoy
    Payed higher if you were bilingual (not so much now)

    Cons

    Everything was very number-centric. Your pay depends on your performance. While I did very well, I still felt extremely pressured to pick up other team members' bad numbers. Often, they would put me on projects they knew I wouldn't do well on because they needed to reach quota. Even though it's performace-based, you don't really get to choose what projects you work on. I understand that it was a team effort, but it often felt like punishment. I quit after 6 months, well above their 4-month cut for rehiring, but I'm not too worried I'll return, because they cut off Spanish hours. At the point of my leaving the company, I was one of two left from my 15-20ish class who started with me. Retaining workers is a problem at this job, because no matter how many activities we do, the work isn't something that many are, or will ever be impassioned about. It's not worth it for many, including me.

    Advice to Management

    Keep up the encouraging attitude, because the workers truly appreciate it.


  2. Helpful (2)

    Outbound Interviewer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to work on a variety of interesting projects. Some flexibility in hours (although not as much as in previous years). Great co-workers and facility.

    Cons

    Gallup has changed drastically since my first year. Quotas have become unrealistic to achieve. , Team Leaders do not really listen to you - it has become a "bottom dollar" company. They are more interested in obtaining "data" for their online business services than they are in obtaining opinions. I always held Gallup in high regard throughout the years because I felt they honestly wanted to "help people be heard". I believe now that they are primarily concerned with selling their products. Management shows very little respect for interviewers, and team leaders rarely have time for team members. Questions are left unanswered, and if you are have problems meeting quotas, they tell you they will "listen to you" on your recordings and give you feedback. They tell you they "want you to succeed", but they only want you to succeed to a certain degree. Very hard to hit bonuses. Pay structure has totally changed, so if you take a break under 30 minutes, it's going to affect your quota. You cannot walk away from a difficult call anymore - you just have to dial another number, or you're not going to hit quota.

    Advice to Management

    Encourage your interviewers instead of demeaning them. Take the time to remember what Gallup stood for. You've lost some major contracts - maybe you should consider why.


  3. Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Management seemed to really care about the interviewers as individuals and were there to help and encourage. I was called by name every day as I walked in the door.

    Cons

    The work isn't the most exciting. Some of the topics covered in surveys were interesting, however most of the day is spent listening to voicemails. The pay per survey gets frustrating as well if it is an off night. Also the fact that hours are primarily evening/weekend hours got frustrating, however this is alright if you have daytime commitments and you are looking for some extra cash.


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  5. Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Omaha, NE
    Former Employee - Call Center in Omaha, NE

    I worked at Gallup part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -Very flexible, choose your own hours, great management staff that really wants you to exceed
    -Good pay if you make enough surveys and are full time
    -very rewarding company, lots of fun time in the office

    Cons

    -Pay is all commission based and a lot of people dont want to take surveys
    getting yelled at by angry people wondering why you called them
    -didn't make enough money most of the time just from people hanging up and not wanting to take survey

    Advice to Management

    Higher compensation for workers and don't base pay off of commission


  6. Not for everyone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Interviewer in Omaha, NE
    Current Employee - Telephone Interviewer in Omaha, NE

    I have been working at Gallup full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you work hard and become good at getting people to say yes you can make good money. They have decent benefits and work environment is great. It is a great company if you have to balance school and/or other life challenges.

    Cons

    If you can not sit in a desk for 8 hours a day and deal with people on the phones it is not the job for you. Also there is no where for you to move up no matter how successful you are, they are not a horizontal company.

    Advice to Management

    Some managers need to be more familiar with all the ins and outs for on the phone problems and issues.


  7. Helpful (5)

    Family Run company

    Former Employee - Systems Applications Developer in Omaha, NE
    Former Employee - Systems Applications Developer in Omaha, NE

    I worked at Gallup full-time (More than a year)

    Pros

    Child care available onsite. Fun events happening all the time.

    Cons

    If you make right connections with the right families who own this business you can go places. Its a company always trying to become 1 billion company. Management is biased towards relatives and friends working in the company.

    Advice to Management

    Don't encourage more sycophancy.


  8. Helpful (5)

    Gored mid-Gallup

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interviewer in Omaha, NE
    Former Employee - Interviewer in Omaha, NE

    I worked at Gallup part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The managers are super friendly and always make you feel at home in the office.

    Cons

    Much of the atmosphere is incredibly unprofessional. I took an approved three weeks off to study for my finals and when I returned I was told that my job was no longer available to me. On top of that, managers now gossip about me behind my back along with other ex-employees who unwittingly gotten the axe for no reason.

    Advice to Management

    Hire less Abercrombie-esque figures for managers and find people who will do their jobs professionally.


  9. Helpful (3)

    Great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Omaha, NE
    Current Employee - Project Manager in Omaha, NE

    I have been working at Gallup full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people dedicated to their work

    Cons

    Expectations of hours exceeds usual work environments.


  10. OK Job to gain experience or pay for school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Interviewer in Lincoln, NE
    Former Employee - Telephone Interviewer in Lincoln, NE

    I worked at Gallup part-time (More than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    If you work here a certain period of time they will help pay for your school. If you meet quota pay is decent. It's a good work environment. All the management and people that have been there awhile are genuinely happy about their job.

    Cons

    You have to get all your hours in every week. It's hard to get time off. Depending on the survey you're on you could have a lot of people yell at you. You have to meet quota or you'll lose your job.

    Advice to Management

    none


  11. Helpful (6)

    Used to be great place, now just average.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Services in Omaha, NE
    Current Employee - Administrative Services in Omaha, NE

    I have been working at Gallup full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some very talented and dedicated people

    Cons

    Overuse of recognition to the point it is now meaningless. More interested in profit over people. Poor benefits. Not sure what management does.

    Advice to Management

    Go back at least a little bit to what Gallup used to be.



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