GameStop Reviews

Updated July 23, 2015
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GameStop CEO J. Paul Raines
J. Paul Raines
163 Ratings

Pros
  • Great place to work if you're into video games (in 221 reviews)

  • Were able to check out games so it was easy to learn about the products we were selling so we can give customers our personal reviews (in 54 reviews)

Cons
  • Repeated upper management changes (in 128 reviews)

  • No work life balance at all whatsoever (in 42 reviews)

More Pros and Cons

273 Employee Reviews

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  1. Waste of your time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grapevine, TX
    Current Employee - Anonymous Employee in Grapevine, TX

    I have been working at GameStop

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get to wear jeans everyday. There is a discount of 15% on used consoles and games. That's about it.

    Cons

    Director's social shortcomings manifesting themselves on reviews. If you're not a brown-noser, you won't make it. They retaliate by firing if someone goes to Employee Relations with a legitimate issue. Don't waste your time. Take your knowledge and skills elsewhere, someplace they will be appreciated.

    Advice to Management

    To truly, "Protect the family," you have to take positive action for the associates - not negative actions and just say that you are helping.


  2. refurishing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Refurbishing in Grapevine, TX
    Former Employee - Refurbishing in Grapevine, TX

    I worked at GameStop full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The only good reason was to share same family car to go there.

    Cons

    Not respect for others, not constant duties, don't bother to explain what you suppose to do in your job to many changes in 2 weeks so you can get in track

    Advice to Management

    Pay more attention to peoples behavior, to many aggressive people. No respect for each other.


  3. SGA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GameStop part-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Its a very easy job that's about the only good thing I can say about the company if I had it to do over I wouldn't.

    Cons

    Its an awful place to work totally kills love of games. At gamestop your hired to be fired they will look for any reason to get rid of people.

    Advice to Management

    You always say how much you value your employees but it seems like everything you do is completely opposite, you encourage managers to give weekly coachings which creates a toxic environment because there never positive just beating people down.


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  5. Avoid IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at GameStop full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are good at politicking and get on the good side of key people, you will have a good time

    Cons

    IT is run by a selfish, arrogant person who keeps changing his mind and who ran a lot of folks out of that place. He is very well connected to the clique that runs the company, so, no hope.


  6. Run away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Gamestop Sales Associate in Birmingham, AL
    Former Employee - Gamestop Sales Associate in Birmingham, AL

    I worked at GameStop part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Four day game rental? My store manager was a wonderful person and my co-workers (at the store) were great. My regular customers were cool people too. It makes you feel even worse when you are forced to lie and rip them off.

    Cons

    There is just not enough room. Management has unrealistic expectations due to higher ups lying to share holders about the trajectory of the company. The will expect you to get unrealistic numbers of pre-orders and subs. They will expect you to lie to customers to push their product of the moment whether or not it is actually a good product. They will expect you to take a customer that vehemently does not want a product and some how convince them that they do. They will use dishonest and sometimes illegal means to artificially pad numbers to make the store seem more prosperous and will expect you to whole-heartedly go along with it. Middle management gets bonuses based of your numbers so expect the whip. The customer will not be a concern. They are considered sheep for the slaughter. You will feel like a bad used car salesman. All of this for minimum wage! I say all of this and I absolutely loved my store manager and all of my co-workers at the store. If a job can be this awful even when you get along famously with your store manager and co-workers you know it is a special kind of hell. I had the 4th best numbers in the region and was told my my district manager (screaming) that I needed to do better and somehow get my coworkers to get better numbers because I was taking food out of my store manager's children's mouth because I was going to get him fired. It is a hostile, toxic work environment. Don't do it to yourself. It just isn't worth the cost of therapy afterward.

    Advice to Management

    Change everything. Get rid of all middle and upper management and hire new because I think it id beyond fixing.


  7. Too many cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SGA in Tampa, FL
    Former Employee - SGA in Tampa, FL

    I worked at GameStop

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The people you meet will make it worth while

    Cons

    The benefits are out weighted by the negative environment and lack of morals.

    Advice to Management

    Store management is doing they're best but are overwhelmed with not enough hours to schedule help.


  8. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in New Orleans, LA
    Former Employee - Assistant Store Manager in New Orleans, LA

    I worked at GameStop (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Ability to check out games, benefits

    Cons

    Hours were constantly cut, expectations was set to high for low income area, turn over rate recently from managers quiting, the company recent statement on how it gets over on employees and pay, handling a shift almost completely alone when there's 30+ demanding customers and now help

    Advice to Management

    Understand the employees and don't treat them like a number or better yet see past the daily number and actually pay attention to the interactions in the store. Some customers don't like product forced on them or having employees feel forced to with their jobs in jeopardy


  9. Horrible Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Buffalo, NY
    Former Employee - Assistant Store Manager in Buffalo, NY

    I worked at GameStop full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Game discounts and freebies are great. Some really nice customers walk through your door. I had fantastic co-workers while I was there.

    Cons

    The big con here is corporate greed. They are way more interested in keeping their stock holders happy than taking care of their work force and their customers. There are never enough hours to properly run the stores, and then they overload the stores with tasks so that you end up with no time to take care of your customers properly or upsell to them as you should. It's as if the whole mentality of the company is "Take care of the customer, but first here's 500 price changes, 5 RSBs, and a Box of marketing to do. And by the way, you need to cut another 5 hours off your already skinny labor we didn't sell as many copies of Call of Duty as we expected to." The extreme pressure for excessively high pre-order, reward card, and used game sales numbers doesn't help. You can have a fantastic sales day, but if you pre-order numbers are low you're going to be in trouble anyway. If you're a store manager, be prepared to put a lot of extra time in. As GameStop expects their managers to pick up any leftover tasks that can't be done due to the lack of labor hours. Basically, they expect the store manager to take the hit rather than give the stores the hours they need to run properly.

    Advice to Management

    A simple solution to many of Gamestop's problems would be to allocate more labor to the stores. You give the stores minimum hours to run, and pay your employees the minimum you can get away with. You'll notice that the majority of positive reviews are from your base level employees. As soon as someone hits any level of management whatsoever, their opinion changes in a hurry because they're so over-worked.


  10. One of America's Worst Companies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Game Advisor in Orlando, FL
    Former Employee - Senior Game Advisor in Orlando, FL

    I worked at GameStop

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Usually, your coworkers are great. The opportunity to work with games is better than some retail jobs.

    Cons

    Awful pay. Awful hours. Awful corporate officers, and even more awful corporate policies.

    Advice to Management

    Focus less on numbers and more on a good customer experience; every customer gets a dozen different things shoved down their throat whenever they walk into a store. Also, treat and pay your employees like decent human beings, not like a cheap and expendable labor force.


  11. Gamestop seems good...but its awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GameStop

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can rent games from the store. Nerd out. A milk crate to sit on.

    Cons

    The pay, the people, the job.

    Advice to Management

    Treat your employees better.



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