GameStop

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GameStop Reviews

Updated August 13, 2014
Updated August 13, 2014
1,281 Reviews

2.8
1,281 Reviews
Rating Trends

Recommend to a friend
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GameStop CEO J. Paul Raines
J. Paul Raines
602 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 195 reviews)

  • You get a discount on purchases, and you can check out games for four days (in 46 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 110 reviews)

  • You get paid just above minimum wage with the responsibility of a store manager (in 76 reviews)

More Highlights

199 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bad management, terrible pay, no benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Game Advisor  in  San Diego, CA
    Former Employee - Lead Game Advisor in San Diego, CA

    Pros

    If you need a brief summer job and enjoy video games, you may enjoy a job here for a while if you have coworkers you like.

    Cons

    Regional managers are groomed to take advantage of young, inexperienced employees by paying them very little and ensuring a lot of turnover.

    Advice to ManagementAdvice

    Driving sales as hard as this company does is bad for customer service. You can pretend making the customer happy is the most important thing, but they are systematically treated like garbage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Glad to put this behind me...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor  in  Greensboro, NC
    Current Employee - Senior Game Advisor in Greensboro, NC

    Pros

    15% discount, free re-upping of pro membership for SGAs and above, 4-day pre-owned game rentals, and some of the regular customers.

    Cons

    Poor management, sales based goals with minimum wage benefit instead of commission, and lack of encouragement from up the ladder. Worked like a dog and had better sales than everyone except my store manager, but was treated poorly. Starting out as a GA is difficult due to the lack of hours you will get; it doesn't even add up anywhere close to part-time. Don't bother applying, and if you do, don't plan to stay long with GameStop.

    Advice to ManagementAdvice

    Treat your workers like the people they are, and offer commission for sales goals put in place instead of threatening to take away a minimum wage job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    They do not care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Fredericksburg, VA
    Current Employee - Store Manager in Fredericksburg, VA

    Pros

    Personal growth and ability to move up.

    Cons

    They don't care about employees. Plan set too high and never enough payroll.

    Advice to ManagementAdvice

    Need a better training program. Need. More. Hours. You get what you pay for. Turnover speaks for itself.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Free games and lots off professional training for other companies in the future

    Cons

    Everything is wrong with this company. They do not care about their employees and only care about the bottom dollar. You are just a number and replaceable at this company. After 7 years and I worked my way up to store manager I was actually making less money than someone working at a fast food restaurant.

    Advice to ManagementAdvice

    Learn how to take care of your employees. Happy employees will make you more money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Let Go For PTSD After Being Held Up at Store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor  in  Pittsburgh, PA
    Current Employee - Senior Game Advisor in Pittsburgh, PA

    Pros

    Co-workers were friendly. Concise goals laid out.

    Cons

    Upper management doesn't care about the mental state of managers/employees who are victims of a violent crime and will fire you if you have to miss work. The Pay was terrible as well.

    Advice to ManagementAdvice

    You're lucky you got away with breaking the law for firing me within my first 90 days. I was not let go for performance, but you didn't want to pay for me to see a counslor after having a gun stuck in my face.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great to work for if you don't like feeling appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    Pros

    Employee discount covers tax and that's about it. It's nice to be paid to talk about something I love, even if the company ends up complaining because I didn't sell a tablet.

    Cons

    Very political, managers never recognize hard work and effort put forth. You can work yourself sick for three years and get fired because your manager doesn't like you. Company doesn't care about the customer. Your sm will write you up for calling in sick when you have a high fever and should go to the hospital. A prostitute cares more about her clients than Gamestop does its employees and customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Downward spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Baton Rouge, LA
    Current Employee - Assistant Store Manager in Baton Rouge, LA

    Pros

    -Discounts
    -Get to talk to people about something that I love to do.
    -New games.

    Cons

    -Everything
    -Poor Management structure
    -Glass ceiling
    -Lack of hours
    -No investment into employees

    Advice to ManagementAdvice

    Promote from within and reevaluate management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Not Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor  in  Miamisburg, OH
    Former Employee - Game Advisor in Miamisburg, OH

    Pros

    Fun atmosphere, borrowing games was nice

    Cons

    Terrible hours, poor management, more of a hobby than a job

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Awful Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I can't think of one single thing. I hate this horrible company.

    Cons

    Payroll is below what is necessary to run the store, pay and raises are insulting, and corporate is more interested in looking good to their stockholders than actually making money, it seems.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Lynnwood, WA
    Former Employee - Assistant Manager in Lynnwood, WA

    Pros

    Fun environment and good field staff. Most of the customers were great people and a pleasure to assist. The general store staff was great and friendly. I stayed as long as I did because I enjoyed working with the individuals in my store and it was a decent first job through college.

    Cons

    Micromanaged by the District Managers and executives. The upper management is wildly out of touch with what the reality of working in a store is like. The expectations and requirements were unrealistic and low results incurred further micromanagement. District managers would demand the use of tactics that were unethical to achieve goals and insist on the use of sales methods that have never been tested except in theory of how customer's "should" respond. I was at a store for over 9 years and barely made over minimum wage in spite of consistently superior results, numerous promotions, and rebuilding 3 different store staffs from scratch to higher performing levels. The company's idea of a fair raise for "exceeding expectations consistently" is $0.10-$0.25. I was worked to the bone as an ASM for barely over $20k, and exploited repeatedly for my dedicated hard work ethic, meanwhile DMs and higher executives are making well into six figures.

    Advice to ManagementAdvice

    DMs and higher executives; listen to your field staff. They are far more in touch with how the customer's respond to sales pitches and understand the reality of how long store tasks actually take. Pay your staff better, and you might get more responsible employees that might stay longer than 6 months. Treat your staff with dignity and respect and you will receive likewise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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