GameStop
2.7 of 5 1,195 reviews
www.gamestop.com Grapevine, TX 5000+ Employees

GameStop Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

2.7 1,195 reviews

                             

40% Approve of the CEO

GameStop CEO J. Paul Raines

J. Paul Raines

(560 ratings)

36% of employees recommend this company to a friend
336 Employee Reviews Back to all reviews
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    IT at Corporate HQ is dead end.

    Business Analyst (Former Employee)
    Grapevine, TX

    ProsI can't think of a positive aspect to working there.

    ConsLack of best-practices in many functions. The corp operates with a focus on stores so everything else is made to feel as a necessary evil. The attitude is to spend what it takes just to "keep the lights on", with little long term vision because they all know the ship is already sinking anyhow.

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    One Insane Mistake

    Store Manager (Current Employee)

    ProsConsistently able to work with customers on a subject I was passionate about.

    ConsUpper management is extremely goal oriented to a fault. You're expected to pull numbers that might be impossible based on your store's foot traffic. Being that it was salary the hours were 60+ and payroll was very stingy, so if something needs done you'll be the person doing. 80 hour weeks were typical for me.

    Advice to Senior ManagementPlace an emphasis on personal achievement while also giving the people you hired the benefit of the doubt. Raise the minimum wage in order to maintain good associates, and stop forcing "rewards" down people's throats. You can often attract more flies with sugar than salt.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fun job but lots of BS

    Assistant Store Manager (Former Employee)
    Knoxville, TN

    ProsFun environment if you like the subject matter.

    Cons-Have to spit out lists of things in which customers have little to no interest
    -Push products on customers
    -Live with ripping off customers when they trade in items
    -Deal with the occasional customer who has no idea what they are talking about and will make your life hell for a few minutes to an hour

    Advice to Senior ManagementYour customers hate being pressured to pre-order stuff at the counter. They just want to get their product and go.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    An opportunity to learn retail sales quickly but in an environment with little growth.

    Assistant Store Manager (Former Employee)

    ProsGamestop is good to work at to learn the ins and outs of retail and consumer sales and the hours are loose enough that you can work when you want.

    ConsPromotions are slow to arrive even when offered. I've seen many employees offered full promotions only to be hung out to dry for years before any movement occurred. Leadership is convoluted and lacking.

    Advice to Senior ManagementHold your management accountable and checked. Offer incentives for employee retention.

    No, I would not recommend this company to a friend

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    A downward spiral

    Senior Game Advisor (Current Employee)
    Glassboro, NJ

    Pros• Great co-workers.
    • Flexible schedule
    • Discount/check out games
    • Fun environment

    Cons• District Managers micro manage and do not let Store Managers do their job
    • Open pretty much every holiday
    • Poor allocation of hours forcing Store Managers to work too many hours
    • DMs constantly email and want to hear "success stories" about random transactions
    • Too large of a focus on receipt survey
    • Constant change to "strategy plan"; one week DM will want you to push iPods, then the next week could be anything
    • Unrealistic standards for sales
    • Unless you're and SGA, ASM, or SM, you will probably only work one day a week
    • Higher ups try to scare employees into doing as they say

    Advice to Senior ManagementThere needs to be way more hours allocated to stores. There is no time to complete tasks and complete sales with customers. Also, there needs to be a larger push or internal development. There are far too many outside hires, while there are trained employees begging for promotions. GameStop has been in a downward spiral for some time, now they seems to be hanging on. With over 4 years with the company, I have seen a decent amount and there is no way this company is getting any better for its retail employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Incredibly stressful

    Senior Game Advisor (Current Employee)

    ProsI met some of the best people I've ever known within this company. I built lasting friendships. This job REALLY shows you how to deal with customers, because they can be simply outrageous here. You get to check out games for a few days, which is nice. If you have a nice manager, you can request days off that you need without too much issue. If you're a basic employee, this is a great job to start off at in customer service.

    ConsWhere do I even begin? The pay rate. I've been working at the company for 3 years, and the pay is absolutely abysmal. I honestly would have no problem working for this company if I was paid better. The stress for performing above and beyond our sales goals is through the roof, and there is no compensation whatsoever for being the best in the district unless you're a store manager. If someone sucks up to a manager, they will get farther in this company than someone who actually works hard to do their job well. People got fired who shouldn't have, and people got promoted who didn't deserve it.

    Advice to Senior ManagementLISTEN to what your employees are saying!!! If a great majority of us don't like something, don't force us to do it! You need to look at the bigger picture instead of just focusing on numbers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Total disregard of their employees

    Game Advisor (Former Employee)
    Schererville, IN

    ProsYou can work around video games and freely talk about tech and nerdy things. Occasional free promotions and preorder items. Employee discount.

    ConsNot many hours, bad pay, the job is all about your numbers/sales and nothing else, really crappy upper management. Upper management decided to shut down our store location and gave us FOUR DAYS NOTICE that we'd all be losing our jobs and that there were no open positions in our district to transfer to.

    Advice to Senior ManagementTreat your employees like people, not numbers. If you want us to give you a two week notice before we quit, give us more than FOUR DAYS notice before you decide to shut down a store location.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I loved the people I worked with but I hated the work environment

    Game Advisor (Former Employee)

    ProsI enjoyed working here because everyone I worked with was super nice and obviously loved gaming just as much as I did. Most everyone were laid back and hilarious, all around good people.

    ConsThe people who were higher up, like the regional manager and up, were all rude and treated the store managers, SGA's and GA's like they were worthless scum. No matter how well the store was doing or how perfect the walls were organized, the store was always seen as though it was disgusting and we were absolutely incapable of doing anything correct. We were never praised for anything, just constant disciplined. On top of that, none of them had any prior experience with video games or customer service, therefor I'd say they were pointless doing their job and had no room to criticize the employees who did their job correctly and knew what they were talking about. Hours were non-existent for GA's outside of the holiday season which resulted in $30 bi-weekly paychecks. This is a horrible company to work for. Again, the people I worked with were wonderful and always made sure the customers left happy regardless of how distraught they were when they arrived. Never. Ever. Work here!

    Advice to Senior ManagementThey need to learn how to be role models for lower positions in the company. Don't use your higher powers to make the store managers lives miserable. Just learn not to be such a jerk to those who work under you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Terrible

    Store Manager (Former Employee)

    ProsEmployee Discounts on items in the store

    ConsThe amount of work you do to the amount you are paid

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    I was thrilled to give my notice.

    Anonymous Employee (Former Employee)
    Grapevine, TX

    ProsDiversity is a priority at GameStop, both in terms of hiring and promotion.

    ConsIT is about 80% contractors, which as you'd imagine is quite difficult to manage. Often the right hand doesn't know what the left hand is doing, and suspicion runs high. I experienced this myself, and also overheard it happening with others. I remember hearing a fellow contractor being questioned very closely about his timesheet from many weeks before. This is a place to say yes to when you're just not saying no.

    Advice to Senior ManagementI'd suggest increasing the percentage of employees in IT, and looking at how a more pleasant work environment might be created.

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at GameStop reviews and ratings — including employee satisfaction and approval rating for GameStop CEO J. Paul Raines. All 336 reviews posted anonymously by GameStop employees.