GameStop

www.gamestop.com

GameStop Reviews

Updated January 28, 2015
Updated January 28, 2015
1,489 Reviews
2.9
1,489 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GameStop CEO J. Paul Raines
J. Paul Raines
711 Ratings

Review Highlights

Pros
  • We know what to recommend because every single one of us plays a lot of video games (in 221 reviews)

  • I did check out games for research and give feedback based off my personal experience (in 54 reviews)


Cons
  • Unless you're upper management you will only get 4-10 hours a week at best (in 128 reviews)

  • Work / Life balance is not important, only delivery of moving targets (in 42 reviews)

More Highlights

414 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    There was no time to complete tasks and upper management seemed out of touch with store staff on most everything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at GameStop full-time (more than 5 years)

    Pros

    -Discount
    -Game checkouts
    -Dress policy
    -Very understanding when missing work due to sickness, military, etc.

    Cons

    -If you are in management there is no work-life balance.
    -Pay (on average lower than most other companies at the same level).
    -Seriously, look at your hours after you work and make sure it lines up with your pay stub.
    -Upper management (will hit on this below).
    -Like any other retail establishment, extremely unpleasant customers are becoming more of the norm. Unfortunately, that falls into the title of the generation we live in.
    -Good luck moving up in the company. They prefer to hire outside the company, at least in my experience.

    Advice to ManagementAdvice

    District Managers: If any of you stumble onto this website and read this, please remember this one thing, if nothing else. Let your store managers be store managers. There is way too much micromanaging going on in this company. You say, "Run your business." However, the next day you want to decide exactly which schedule should be used and which people should work particular shifts. You constantly hold long conference calls without giving store managers any time to do anything. They can't write reports, train properly, or even keep the store NCO. Don't say lack of time management or task management or whatever keywords you hone in on when there is a problem. The truth is that store managers work insane hours and are expected to give Gamestop the world and more. One particular piece of advice that would be great and allow the DM's and Regional's of the world to hold their store managers more accountable is to give them an office day. Whether it's a half day or a full day, it'll allow these managers to complete tasks that require no interruption. Some managers have that luxury already because they have computers in the back room. However, anytime back there isn't granted back to the store for customer service hours, support, etc. Since I've been with Gamestop, we've had several DM's. Like SGA's all the way to DM's, the turnover is atrocious. Maybe it's a "the problem isn't you, it's me" kinda thing. In any changing industry, however, turnover will be that way in a retail setting, so I'd say it's half Gamestop's fault.

    I left the company after several years. I was an Assistant Manager and a Temporary Store Manager on a few occasions. Personally, some store managers and DM's treated me very well. They're not all bad. The ultimate reason I left the company was because a better opportunity came along. However, upper management and the work-life balance are a close second and third, respectively.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Good for high school students and additional 2nd job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Game Advisor in Greensboro, NC
    Current Employee - Senior Game Advisor in Greensboro, NC

    I have been working at GameStop

    Pros

    Discounts, game information, cool customers, hobby interest, simple tasks

    Cons

    Growth, work-life balance, no commission based sales, poor management, lack of acknowledgement, man's world, sexist

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Typical Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GameStop

    Pros

    Discount on games if you are interested.

    Cons

    Never consistent hours. Will never get noticed by working hard. Always at the favoritism of the store manager.

    Advice to ManagementAdvice

    Random Evaluations

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Alright.

    • Comp & Benefits
    Former Employee - Season Game Advisor in New Hyde Park, NY
    Former Employee - Season Game Advisor in New Hyde Park, NY

    I worked at GameStop part-time (less than a year)

    Pros

    -The people I worked with were a ton of fun.
    -Discount on games.
    -The environment was really fun.

    Cons

    -Hours can be really minimal. During the holiday season I barely got any hours.

    Positive Outlook
    No opinion of CEO
  6.  

    The pay is not worth the time.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GameStop

    Pros

    Great co-workers
    Meet a lot of people that appreciate the gaming industry

    Cons

    Not enough compensation for the responsibility, particularly with becoming a key holder.
    Too much emphasis on performance based on getting people to buy a rewards card and reserves on upcoming releases. (Although these things are achieved in part by ones salesmanship, most of the time it is who is at the right place at the right time)

    Advice to ManagementAdvice

    Provide better incentives for lower echelon management positions.

    Doesn't Recommend
    Negative Outlook
  7.  

    Not Really A "Game Advisor" , But a pushy salesmen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GameStop (more than a year)

    Pros

    Talking about games, meeting customers that are true gamers , can borrow games out , and that's pretty much it. Cons over take the pros to the point where the pros don't even mater anymore

    Cons

    - cleaning up after customers
    - pitching 6 different things in 1 transaction
    Example: Power rewards card, Power up rewards PRO card, power up rewards credit card , a second game to buy, a season pass for the game , protection for the game.
    - Does not believe in time and a half
    - does not believe in over time
    - pay is extremely poor compared to work that has to be done
    - you are treated very poorly when you are the one cleaning and making sales for the company

    Advice to ManagementAdvice

    Give proper living wages, find a better way of being organized so employees don't feel like just "cleaning people" and show more appreciate for what GAs do and SGA

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Possibly the worst management I've ever seen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Advisor in Odessa, FL
    Former Employee - Game Advisor in Odessa, FL

    I worked at GameStop part-time (less than a year)

    Pros

    It was fun working there, don't get me wrong. I enjoyed talking with my fellow employees and the customers.

    Cons

    Scheduling is based on revenue. My store apparently didn't make much because I was lucky to get 6 hours/week.
    Management will not notify you of changes to the schedule, only write "Modified!" on the paper.

    Advice to ManagementAdvice

    Hire competent assistant managers, give actually decent hours.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Terrible job to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Los Angeles, CA
    Former Employee - Store Manager in Los Angeles, CA

    I worked at GameStop full-time (more than 5 years)

    Pros

    15% off discount on games
    Opportunity for advancement

    Cons

    Constantly worked off the clock
    Worked alone or with only 1 person
    Limited tools and resources for operations and loss prevention.
    Worked lots of overtime forcibly, with no say.

    Advice to ManagementAdvice

    Labor management and payroll needs to be increased.
    Pay your employees for all time worked
    Have more resources for employee, including benefits, time off to use, and more perks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Not Your Dream Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor in La Plata, MD
    Current Employee - Game Advisor in La Plata, MD

    I have been working at GameStop

    Pros

    Good environment, good consumer base, and a generally a fun, enjoyable job.

    Cons

    Weak pay, terrible hours for anyone other than management, and with all of the upselling they have now, we may as well be minimum wage car salesmen.

    Advice to ManagementAdvice

    Stop being stereotypical corporate sleeze and treat your employees like you respect them and want them to stay. You ask for FAR too much from people who are paid FAR too little.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    Bad Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Game Advisor
    Current Employee - Game Advisor

    I have been working at GameStop

    Pros

    -Enjoyable coworkers.
    -Like minded customers.
    -Employee discounts/rentals.
    -A fun, fast paced environment.

    Cons

    -Poor treatment of Employees.
    -Sales > customers.
    -Horrible scheduling/ pay.
    -Management taught to be rude to employees.
    -Trained to harass customers.

    Advice to ManagementAdvice

    Recieving a job just to be laid off/never work results in poor employee ratings. Placing sales before customer service causes a loss of repeat customers. Management needs more accountability and training.

    Management has been known to scream at employees, or tear everything off the walls and make employees reorganise entire store over a misplaced game. Management has admitted being trained to focus on sales and make employees with low numbers feel bad via constant harrasment and taunts. Monthly progress meetings become an excuse to shame employees.

    Hire less, lay off less. Many employees never get a chance to prove themselves before the cut off, resulting in termination. Stick to the fun environment, lessen the pirches at strict regulations on employee sales, and customers will feel more at home.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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