Gartner Reviews

Updated August 12, 2014
Updated August 12, 2014
469 Reviews

4.0
469 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Gartner CEO and Director Gene Hall
Gene Hall
350 Ratings

Review Highlights

Pros
  • Pooled vacation / sick day allowance which allows for great work-life balance (in 40 reviews)

  • Gartner employs a lot of smart people which make it an exceptional environment to learn and grow (in 27 reviews)


Cons
  • Talks a good game for work-life balance, but many Account Executive jobs require round the clock work (in 16 reviews)

  • Most promotions are internal , which means that middle management is not always best in class (in 16 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    All in all you're just another brick in the wall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive

    I have been working at Gartner full-time for more than 8 years

    Pros

    Smart research staff, good learning opportunity if you are interested in IT, many resources available to help accomplish work tasks, good place to be IF you are lucky and get a good manager (rare), a good territory and good comp.

    Cons

    Run from the supply chain organization. It's literally the last place you want to be at Gartner. Lots of backstabbing in sales with young and inexperienced or bad sales managers at all levels. Shady sales organization in many parts of the company. They do not care about your quality of life and you will be pressured to work LONG hours.

    Advice to ManagementAdvice

    The CEO has trimmed back on benefits so that even the health plan is terrible now. No equity unless you are C level basically. What good is a stock doing well if your employees only get it through the ESPP but can't afford to contribute to it?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Gartner is a challenging product to sell-- sales force has minimal opportunity b/c of territory being limited.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Gartner full-time

    Pros

    Good training. Nice benefits package.

    Cons

    Rough on employees. Demanding job. Not very fun. People are treated as numbers, not individuals. Tough product to sell. Tons of growth, starting to level-off.

    Advice to ManagementAdvice

    Treat people better.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 7 people found this helpful  

    Great brand, but the company is being hollowed out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research Director
    Current Employee - Research Director

    I have been working at Gartner full-time for more than 5 years

    Pros

    Interesting work; good access to technology companies at almost any level.

    Respected brand and reputation.

    Remote office culture provides flexibility on where to live, eliminates commuting

    Salary for analysts is good, although large component is annual bonus

    Benefits are good – very good

    Demand for analyst skills is increasing: good analysts are very highly sought after and difficult to find – often many unfilled reqs on the web site for research analysts

    Cons

    Senior management overly focused on goosing the stock price and maxing out their options; their short-term, accountant-led philosophy is taking the easy way to revenue growth by driving more salespeople into the market. In the process they are hollowing out the brand proposition of the company which is the quality of research. This will last 2-3 more years before the wheels fall off the bus and clients begin to push back.

    Incredible amount of bureaucracy for a company this size; poorly thought out and poorly implemented processes. Almost impossible to get anything done quickly and efficiently.

    Analysts work in an almost call-center like capacity: demands from client inquiries, consulting days, Gartner events, and sales overhead (see below) impacts quality and depth of research.

    Churn and burn sales culture (30%+ turnover annually) results in poor client experience; analysts constantly working with new salespeople that don’t really know the job. Sales reps focused on transactions rather than building a client relationship, results in mis-match between expectations and ability of the company to deliver, esp. with SMB clients.

    Work load: Constant and increasing demands for travel, client inquiries, publishing, primary research. Travel is ~ 30% overall but lumpy so approaches 75% in some quarters.

    No career development; no personal or professional recognition internally to Gartner (although clients and vendors have a high regard for analysts in general – more recognition externally than internally); minimal increases in base salary, title changes, promotions, etc.

    Advice to ManagementAdvice

    Get loss focused on maxing out your stock options, focus instead on the client experience and the (diminishing) quality of product you are putting out.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 4 people found this helpful  

    You're not at AMR anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Research Vice President  in  Stamford, CT
    Former Employee - Research Vice President in Stamford, CT

    I worked at Gartner full-time for more than 5 years

    Pros

    Can work at home. Lot's of smart people. Gartner owned the IT advisory market, so company will likely continue to do well.

    Cons

    Very hard to innovate - not very willing to listen to new ideas. Employees are managed the same way machines in a factory are managed. Many members of the executive team display autistic-like symptoms when attempting to interact with employees. This is what a good company looks like after it's soul has been extracted.

    Advice to ManagementAdvice

    Try to remember that the employees are human beings. Hope that clients don't ever figure out how mediocre the research is compared to offerings from the adventurous analysts that left.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Bad experience as a Temp. Most young employees here are all temps.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Analyst  in  Stamford, CT
    Former Employee - Marketing Analyst in Stamford, CT

    I worked at Gartner full-time for more than a year

    Pros

    You do learn some skills..

    Cons

    If you are young and a temp you are treated like crap. They ask you to work for them and write their name all over it and you never get recognized. They also don't include you in meetings.. and you are the least person whom they tell if any news around the dept. or the company overall.

    Advice to ManagementAdvice

    Please be fair with the Contractors. They do the same work as the other employees there and do try their best to become a permanent employee.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 11 people found this helpful  

    Make sure it's really what you want before going into the organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Partner/Sales  in  Fort Myers, FL
    Former Employee - Client Partner/Sales in Fort Myers, FL

    I worked at Gartner full-time for more than 3 years

    Pros

    The pros to working at Gartner would be the general knowledge you gather from the day to day. IT Research and advisory is a good place to get a basic understanding of a lot of areas of technology, as where as where the market's headed. So, it can be beneficial.
    If you are an experienced professional though, it's not a place for you, unless you really get what you request from an income perspective. That, comparatively to other "technology" companies, is not competitive. It is a place to go work if you're just getting your career started...

    Cons

    It all starts from the top. A CIO turned CEO, who yes, has really helped stock prices, and was a great find for the company…9 years ago. What he did though, was create an environment (through his direct reports), that is in no way, shape, or form driven by the ideas, or feedback from the hundreds of salesmen and women who actually help that company make its money. If you want to see a company that is struggling across channels when interviewing, ask for the attrition rate…

    Innovation is at an all time low, and so is employee morale. Not to say that every senior exec is terrible, that is absolutely not true, but if you are the type of person who likes to be around fresh ideas,..then you need to seriously consider if this is the right opportunity for you.

    It's an old cliche that bad managers in turn hire bad managers. Gartner is racked full of very below average leadership. Who, in turn, hire below average employees. Which leads to a below average organization over time, business unit, by business unit.

    Before you take the job ask them -
    what are your metrics for success, and how many of them are there?
    ask them what the attrition rate over the last 4 quarters have been
    ask to speak with members across the floor about morale, and management
    ask them the average age of the group you're entering
    ask them bout the comp plan, and the detailed specifics of how you get paid (the more complicated, the worse off you are)

    That should be enough for you to make a good decision.

    I do think though, that the golden days of Gartner's reign are coming to a close...

    Advice to ManagementAdvice

    Read a book.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Non-sales managers... Lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT

    I worked at Gartner as a contractor for less than a year

    Pros

    Great work life balance, brilliant people everywhere you look, and a strong market presence make Gartner a good place to work. Lots of upward mobility and opportunity.

    Cons

    Company is completely sales-driven, therefore resources go mainly to sales efforts. Non-sales strategy is weak, and caliber of management is laughable.

    Advice to ManagementAdvice

    Learn how to foster talent and stop being averse to change.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Need to improve work-life balance. Management needs to be more clear on what the workloads really are are.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Gartner full-time

    Pros

    - Great organizational knowledge and willingness to share
    - Wonderful platform to propel a person into the limelight
    - Solid business execution

    Cons

    - Analysts and Sales (especially in high demand areas) experience no work life-balance situation
    - Management has become disconnected from the realities of being an employee, making changes that only add to process workload and do little to move the needle.
    - Focused too heavily on Wall Street. Research changes and focus on generating money now effecting quality of output and quality of life.

    Advice to ManagementAdvice

    Stop focusing so much on moving our stock, focus on the customer rather than measurements of internal activities and the stock will continue to move. Be good by making sure your employees are not burnt out, and it will be reflected in the market.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    It's Catch 22 at this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Eeecutive
    Former Employee - Sales Eeecutive

    I worked at Gartner full-time for more than 5 years

    Pros

    Put in some time here and your rep will improve -- fortunately most outsiders don't see what's going on behind closed doors. If you have viable options, take them -- or look at Gartner as a way-station along the way. People do sometimes come back -- and then, often leave again because of the idiocy.

    Cons

    You're told to manage your time better if the shifting priorities make it necessary to, for example, reschedule a deliverable. Then you're faulted for missing the original deadline. Upper management is laughing all the way to the bank, and mid-management just follows the company line and can't rationalize what is irrational here. The morale is poor; people compete rather than cooperate. But the pay and benefits are good.

    Advice to ManagementAdvice

    Time for a refresh in how management treats production, sales, research, consulting, events....

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Client Partner Group is a Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Client Partner  in  Fort Myers, FL
    Former Employee - Associate Client Partner in Fort Myers, FL

    I worked at Gartner full-time for more than a year

    Pros

    Gartner is a great company to work for. I encourage people to seek any roles OUTSIDE of the Client Partner Group in Fort Myers, FL. Gartner offers great benefits, including generous PTO.They are the industry standard for advisor firms and a great name to have on your resume even if you do not stay there forever. This is a good role for someone just out of college looking to get a good name on their resume.

    Cons

    The Client Partner Group is a very political group in the Fort Myers office and is the red-headed child of sales. The group has a very high rate of turnover, aloof senior leadership, and only hires female minions as managers. They make it VERY difficult to be promoted within the group or to another business unit. In particular, the HTTP region of the group has a bully VP who favors some of his employees while intimidating others. Financial success in the Client Partner Group is very limited- DO NOT trust what the recruiters say. Client Partner are only aligned to commission of some of the products clients have. This is not a job for anyone who is looking for career or financial growth.

    Advice to ManagementAdvice

    Weed out passive aggressive managers and VPs, make the playing field more level (i.e. do not expect a CP who makes $34K/year to carry the same workload as a Senior CP who makes $50/year), look at the high rate of turnover and how it is affecting the sales reps as well as the clients, ask recruiting to set realistic expectations about target income, figure out a variable comp plan that does not require a PhD in calculus, most importantly, let your employees have aa work-life balance.

    Recommends
    Positive Outlook
    No opinion of CEO

Worked for Gartner? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.