Gartner

  www.gartner.com
  www.gartner.com

Gartner Reviews

Updated December 20, 2014
Updated December 20, 2014
522 Reviews
4.0
522 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Gartner CEO and Director Gene Hall
Gene Hall
394 Ratings

Review Highlights

Pros
  • Pooled vacation / sick day allowance which allows for great work-life balance (in 46 reviews)

  • Some groups allow you to work from home all the time or some of the time (in 16 reviews)


Cons
  • Work-life balance can be challenging if you dont clearly set this with yourself (in 22 reviews)

  • Middle management is by comparison very poor and the leadership lacks strategic vision (in 18 reviews)

More Highlights

101 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    My Experience as an End User SMB Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive SMB End User in Fort Myers, FL
    Former Employee - Account Executive SMB End User in Fort Myers, FL

    I worked at Gartner full-time (more than an year)

    Pros

    First, I have waited a few months since leaving the organization to write my review so not to be as emotional about it. My overall experience with the company is unforgettable. I grew a great deal professionally and personally being that I was young when I started. The knowledge I obtained has put me 5 years ahead of where I could have been with any other organization and the connections I made will last a lifetime. Here are the absolute pros to the job:

    -Great opportunity to learn about IT and educate yourself on the industry.
    -Decent promotion opportunities (if you have a good manager/territory)
    -Winners Circle and Symposium are absolutely unforgettable events.
    -PTO is great
    -Amazing training program
    -Amazing building and facilities (Gym and Cafeteria)
    -Great product, Analysts are incredibly intelligent and pleasure to work with

     I am overall glad that I had the experience that I did with Gartner the memories are unforgettable and the experience I now have will bring me to great places.

    Cons

    I ultimately left because of a very poor manager. Everyone's experience in End User SMB will be different...mine unfortunately led me to leave out of frustration because upper management chose to ignore many problems and 6 people left our team since the start of the year. They do not promote internally based on your qualifications, they do it based on the number of sales you make as a political ploy to make the other employees work harder. The region managers are not leaders...they are cheerleaders. They try to rally with semi-motivational speeches about the role of sales and power of Gartner without any clear direction as to how to achieve it.

    -Inconsistent management styles
    -Boys club in terms of promotions
    -Compensation/Commission is very poor compared to the IT industry
    -Churn & Burn atmosphere, you are a number and that is all you will be to management
    -Absurd metrics that are a waste of corporate time and resources
    -Upper management in End User SMB has close connections with HR, they cant do wrong...ever. In any other organization the region managers in both EU and HTTP would have been fired for sexual harassment disputes and unfairly treating their employees.
    -Territories are unfairly distributed among AEs...some teams have half of one terrible state others have numerous states. BDE rains king for territories.
    -Many clients are getting frustrated with attrition of AEs on their account. Average is about 2 AEs per year. Each change they are pitched the same products over and over. This is what upper management wants...this unfortunately is damaging client relationships.
    -Growth in SMB is miniscule compared to field sales growth and renewal rates. They make announcements on SMB growth based on percentages not numbers. The percentage is small and they are barely keeping their head above water regarding lost clients and new business.
    -They say you get to work with the smartest people in the world. True and not true. The analysts are the smartest people in the company and you do have some chances to interact with them but not always. The people in your day to day are frat & sorority grads who are more concerned about their weekend plans and fantasy team more than the job itself.
    -No matter what you do it is your fault. They will tell you have a "mindset issue" and they don't consider the faults in the product or external factors that happen to cause prospects not to buy.

    This role is a stepping stone position for greater opportunities so take that into consideration when reading. My overall experience was worth it. Just know what you are getting into and know that eventually they are going to burn you out if they dont like you personally to join the management staff.

    Advice to ManagementAdvice

    -Give back the bonuses you took away
    -Consider re-creating the roles in SMB EU (BDE->.Account Management Only - Growth Through Expansion Team) if you tier it you will have better client satisfaction. Not everyone needs two EXP seats and GTP :)
    -Stop promoting AEs who had a great year in sales. There are literally 1,000 books about how "The greatest Sales men dont make the greatest managers." Promote people who are good with people and good at relationship building, keep your strong sellers in sales! It makes more financial sense.
    -Take timing, corporate health, political factors into consideration during the buying cycle
    -Understand that most sales come down to timing and budget...get over the fact you dont have an easy way to metric those details and understand it is the nature of the business.
    -Stop making all your new hires write their glassdoor review while they are still drunk on the koolaid :)

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Gartner Consulting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA

    I have been working at Gartner full-time (more than 5 years)

    Pros

    Market leader, highly regarding company. Good people with mature professional approach. Flexibility to work from home or office. Top tier clients and and at times interesting assignments with opportunity to learn a great deal about an industry and have an impact in a short period of time.

    Cons

    Limited interaction with colleagues and clients on many projects, intensive research and analysis and PowerPointing on most assignments (can be a grind), challenging to meet utilization targets especially in commercial consulting groups and highly dependent on the Managing Partners that sell projects, staffing process, and hours available to consultants. Some managers and Managing Partners focused just on hitting numbers, whatever it takes, and not enough focus on the needs including career development of delivery professionals. Consulting also very much second priority in company versus Research and Sales of Research Subscriptions, as this is where about 95% of profit is generated.

    Advice to ManagementAdvice

    Put more focus on identifying and addressing, in a transparent way, the issues that employees have that cause turnover and lower than could be engagement and satisfaction.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    It'sOK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accountant
    Current Employee - Accountant

    I have been working at Gartner full-time (less than an year)

    Pros

    Challenging
    Great opportunity for longevity
    Coworkers are helpful and nice
    Benefits are great
    Great food for cheap in the cafeteria

    Cons

    Expectation of overtime
    Too much assigned to each person-hire more or extend the close deadline

    Advice to ManagementAdvice

    Care more about people's personal life, don't expect or mandate overtime. Hire more people or extend the closing deadline.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Variable Compensation Analyst in Fort Myers, FL
    Current Employee - Variable Compensation Analyst in Fort Myers, FL

    I have been working at Gartner full-time (more than 5 years)

    Pros

    Great benefits. Excellent pto time

    Cons

    Stress, favoritism working a lot of overtime. No room for growth if you are not a favorite person

    Doesn't Recommend
  6. 3 people found this helpful  

    Why Gartner?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gartner

    Pros

    i see only one pros - The PTO package is very good if you are in the company for long time. No other employer can beat this company. And some time there is flexibility to WFH. That too depends on the manager from my experience in gartner. This is one of the key reason across this organization to stick with this company.

    Cons

    - The end of year appraisal is just a gimmick. This is very sad. People try to work hard considering the goals set in the beginning of the year. But there is all a fake set up across the company.
    - Some of the Managers are really mean. People are just treated as slaves.
    - They want just the work get done. They literally don't care about the employees.
    - Lots of politics. Feel like it is family oriented business. This makes no room for an talented individual to grow.
    - No work ethics or moral values.

    Advice to ManagementAdvice

    Pls hire managers that manage other people only if they have experience in that past with the similar role. This would cancel most of the problems that they create to their sub-ordinates. And I bet lot of people would benefit out of this.

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    Great company for the long haul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gartner

    Pros

    The Winners Circles are attainable and they are excellent at promoting from within.

    Cons

    Work life balance is a total sham. It is definitely a culture that encourages being on the computer at 10pm.

  8. 4 people found this helpful  

    Pay is not competitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in New York, NY
    Current Employee - Senior Account Executive in New York, NY

    I have been working at Gartner full-time (more than 3 years)

    Pros

    Gartner provides extreme value to it's clients. CXOs are quite welcoming when a Gartner AE comes through their door. This is a great experience to build your resume and connections. I would not recommend it long term.

    Cons

    The compensation model isn't close to that which other IT companies offer. I know that I make more here than most of my peers and yet, my OTE is still far less than it is for other Account Execs in the IT industry.

    Advice to ManagementAdvice

    If you want to keep people who are of the caliber that can gain the trust of the CXO, you are going to have to pay more. Commission rate should be double what it is. Also, I suggest you reinstate the bonuses you took away this year.

    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Actual work is okay, but Management has their favorites so they do not always base decisions on facts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gartner full-time (more than 5 years)

    Pros

    Lots of paid vacation leave

    Cons

    Pay is very low
    if you are not your bosses favorite you do not get a lot of training opportunities

    Advice to ManagementAdvice

    Be Fair and increase pay

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Contractor - Research Content Specialist

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gartner

    Pros

    best place to start working at.

    Cons

    Management could pay more attention to those who work the hardest.

  11. 1 person found this helpful  

    Gartner Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SMB Sales in Fort Myers, FL
    Current Employee - SMB Sales in Fort Myers, FL

    I have been working at Gartner full-time (more than 3 years)

    Pros

    Growing company with lots of room for advancement. Good work life balance and incentive plan, nice building, etc. Collaborative environment working with talented and smart individuals.

    Cons

    Frat house atmosphere. Over the last few years many of the hires are people right out of school with no sales experience. People are put in to leadership positions with little training or proven record of success.

    Advice to ManagementAdvice

    Slow down the hiring until the territories and tenure of the sales execs increase.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Gartner? Share Your Experiences

Gartner

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.