Gaylord Entertainment

  www.gaylordentertainment.com
  www.gaylordentertainment.com
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Gaylord Entertainment Reviews

Updated August 19, 2014
Updated August 19, 2014
34 Reviews
3.6
34 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Gaylord Entertainment Chairman, President, and CEO Colin V. Reed
Colin V. Reed
19 Ratings

8 Employee Reviews Back to all reviews

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  1.  

    Good, Bad and the Very Ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Nashville, TN
    Former Employee - Marketing Manager in Nashville, TN

    I worked at Gaylord Entertainment full-time for more than a year

    Pros

    Good people (overall), great benefits, nice atmosphere

    Cons

    Lack of training, lack of work/life balance, Leadership is darn near horrible: management can pretty much treat you however they'd like and HR turns a blind eye, not as progressive of an organization as you might think/hope.

    Advice to ManagementAdvice

    Value your employees: they are the backbone of the company and can truly make or break you. Treat them well and they will go above and beyond. Support them, train them properly and treat them like human beings.

    Doesn't Recommend
    No opinion of CEO
  2.  

    when it was Gaylord, now it is Ryman Hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology  in  Nashville, TN
    Current Employee - Information Technology in Nashville, TN

    I have been working at Gaylord Entertainment for more than 8 years

    Pros

    Great employees and lots of possibility to grow the company

    Cons

    Management positions were filled with friends of friends, no promotions within the company

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Beautiful resorts with a family- like culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Grapevine, TX
    Former Employee - Customer Service Representative in Grapevine, TX

    I worked at Gaylord Entertainment full-time for more than 3 years

    Pros

    Management for the most part is open with their staff. The property provides free luck to their employees.

    Cons

    The merger with Marriott brought in new systems which completely changed the way that every-day duties were handled.

    Approves of CEO
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  5.  

    Postitive work environment, but limited opportunities to develop a cross industry skillset.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Executive Meetings Manager  in  Grapevine, TX
    Former Employee - Executive Meetings Manager in Grapevine, TX

    I worked at Gaylord Entertainment

    Pros

    Free company cafeteria, free dry cleaning for salaried employees, benefits package is fair. Great work culture, very people centric.

    Cons

    Management tends to hire as if in triage, due to the pro employee culture sub par employees tend to be kept on. There is also a tinge of nepotism. Company is triangular in power structure so don't expect much cross-training or professional skill development outside of hospitality specific functions.

    Recommends
    No opinion of CEO
  6.  

    Good company, with pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Marketing Manager - Corporate  in  Nashville, TN
    Former Employee - Marketing Manager - Corporate in Nashville, TN

    I worked at Gaylord Entertainment

    Pros

    - Great on a resume
    - Learning opportunities are many as long as you show interest, intelligence and the ability to work hard
    - Senior management is very intelligent and always trying to drive the company vision
    - Good benefits

    Cons

    - Extreme demands; very little life/work balance and there's always an attitude of "it's never enough"
    - The hotels (including the GMs) act like indulgent children while corporate is left running in circles trying to make everyone happy.
    - Depending on your managers, there can be A LOT of micromanaging
    - There is an EXTREME gap in salary from middle management to senior management/directors, and no matter how good your work or high your praise, getting a raise and/or promotion (unless you have direct ties to VPs/Colin) is an act of god.

    Advice to ManagementAdvice

    While the drive and hard work of senior management is evident and helps to lead the company to the success it is, there is a gap in the life of senior management and middle management. The expectations of time and workload on someone at a manager level is ludicrous. Something needs to be done about the attitude of the properties vs the brand - the brand is working for the greater good of the business, yet the constant battle causes brow beaten employees, wasted time and money, and utter frustration.

    Recommends
    Approves of CEO
  7.  

    Gaylord Opryland

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN

    I worked at Gaylord Entertainment

    Pros

    Different people from different cultures. It is good to learn and understand others when you work in a "melting pot".

    Cons

    Some of the downsides of working for Gaylord was it was hit or miss for different aspects. Sometimes there was plenty of work to be done and we were able to work enough or a lot of hours, other times we were unable to get any hours. Also, some of the training for managers slipped through the cracks. Managers that have been there a while forget basics, like talking to employees and are not updated on new policies. And the newer managers quickly forget what it was like in employees shoes.

    Advice to ManagementAdvice

    I think Colin Reed was a great leader, he made it a point to attend all the meetings that employees (STARS) had and helped better the company. The break down happens at the smaller, off location areas, like the General Jackson and Wildhorse. It becomes difficult to include them in certain aspects of the company but get held to the same standards.

    Approves of CEO
  8.  

    top heavy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquets
    Current Employee - Banquets

    I have been working at Gaylord Entertainment full-time for more than 5 years

    Pros

    large company, large property. good insurance plan

    Cons

    Too many nit picking pretenders who've been promoted to leadership levels. Anyone can show up momentarily and criticize a small detail. Where's the true leadership....?

    Advice to ManagementAdvice

    Fire the semi-retired and make them fully retired. But please do it in a dignified way and gently. Not the Opryland way.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Gaylord is a Cult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administrative Assistant III
    Current Employee - Administrative Assistant III

    I have been working at Gaylord Entertainment

    Pros

    - good working hours normal 9-5
    - clean working enviornment
    - fun leaders
    - nice friendly people

    Cons

    - not the most well educated people
    - service industry so you tend not to be with the most savvy individuals
    - lots of politics and drama
    - very catty at times
    - extremely weird corporate culture
    - MICROMANAGED is and UNDERSTATEMENT!!!!!
    - crazy about rules/ regulates/ time/ lunch hour---> CRAZY

    Doesn't Recommend
    Approves of CEO

Gaylord Entertainment Photos

Gaylord Texan
Exterior of the Gaylord Texan

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