Geek Squad Reviews

Updated April 9, 2015
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51 Reviews
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Geek Squad CEO Hubert Joly
Hubert Joly
21 Ratings

51 Employee Reviews

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  1. It has had its up and downs. Mostly depending on BBY stock

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent

    I have been working at Geek Squad part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Geek Culture is supported. Getting to actually work on systems.

    Cons

    Hinderances of Best Buy (their store, their hours, their wifi/merch). Low pay. Lack of consistency between stores.

    Advice to Management

    Pay your employees like they actually are technical Agents. Especially the repair.

  2. Very basic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hands on experience, flexible hours

    Cons

    very few hours for part time, only suitable for entry level experience

  3. consultant agent

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Tulsa, OK
    Current Employee - Consultation Agent in Tulsa, OK

    I have been working at Geek Squad part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    starting pay, semi-flexible schedule, deal with some computer issues over the counter.

    Cons

    its not about helping people with their computers or taking care of the customer's needs. its all about making money for geek squad. all they do is hassle you about how much you made that day, if you didn't make any money then they don't care if you made the customer happy or not. its not based on commission, you get paid hourly. also they cut hours like crazy even if they are meeting their quota.

    Advice to Management

    this is not a telemarketing company, it needs to be centered around the customer more even if we give them freebies once in a while.

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  5. In a word, terrible working experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agent in Cherry Hill, NJ
    Former Employee - Agent in Cherry Hill, NJ

    I worked at Geek Squad part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Knowledgeable co-workers and a great environment for learning new skills even though management does let a few technically disinclined folks to slip through. Potential for great pay if you have a knack for negotiation and the skill to back it up.

    Cons

    Potential for poor pay if you are not a good negotiator. Management pushes for a tech to be more sales-oriented even though the job is pitched as a technical\repair one.

    Expect yet another restructuring after a crazily short amount of time to place you in an entirely different position then the one you signed on for with very little notice. You can either accept the new job offer or walk, no negotiation and no say in exactly what the new position is.

    HR is atrocious. NO advancement potential unless you try for a minimum of a year or two. The structure was perceived by me to be very stagnant and actually designed to be this way to lower management\salaried employee headcount.

    Advice to Management

    By far probably the most degrading management experience I've ever had to suffer through. The only thing that can fix this monstrosity is a complete culling all the way up to the CEO.

  6. Geek squad lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Precinct Lead in Union City, CA
    Current Employee - Geek Squad Precinct Lead in Union City, CA

    I have been working at Geek Squad full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I've been working for Best Buy/Geek Squad for 8 years I like the people I work with. Discount is great good benefits decent pay.

    Cons

    Management sucks so bad it's unbelievable. They're super lazy. I really hate the service center as there is no accountability for them. SOP is all messed up. Policy changes all the time with no heads up. And no follow up with the customers. LIKE one of the warranties changed and no customer was informed till they came to the store and yelled at the associates in the store. Best Buy is definitely not the same as 5 -6 years ago. Good company then not so good now.

    Advice to Management

    Get better Managers

  7. Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent in DFW, TX
    Current Employee - Advanced Repair Agent in DFW, TX

    I have been working at Geek Squad (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Really easy, lots to learn for tech newbies.

    Cons

    Terrible management, I've worked at 4 locations, no corporate responsibility. Hard workers are not even acknowledged. I've worked full time for over 6 months and they refuse to give me health insurance benefits.

    Advice to Management

    Advocate for your employees.

  8. Pressure from management, inconsistent hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad Agent in Ann Arbor, MI
    Former Employee - Geek Squad Agent in Ann Arbor, MI

    I worked at Geek Squad full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay was decent for an entry-level job. It was pretty easy to get the job in the first place. It provided some fundamental experience.

    Cons

    Very bureaucratic organization, you literally have no influence on policies and procedures. High pressure to sell services and products that aren't always necessary.

    Advice to Management

    Not that this matters but listen to all staff feedback, consider focusing on quality of service and not upselling

  9. Non-competitive pay but it's better than nothing when in need

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Allen, TX
    Current Employee - Consultation Agent in Allen, TX

    I have been working at Geek Squad

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You are pushed to educate yourself in all aspects of hardware and software including new technologies and technologies you wouldn't normally work with.

    Cons

    Low/Non-competitive pay, retail hours, young and inexperienced coworkers.

    Advice to Management

    A good salesman/technician is worth his weight in gold, pay him/her what he/she is worth and your business will likely improve. Need increased hours for workers to be available to decrease wait times for clients. More immersive training on trouble shooting and in depth knowledge of fringe technologies.

  10. great job if you are and under achiever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    decent pay, discounts at Best Buy stores. You will learn something about working on electronics and customer service, depending on your department. Tons of overtime (whether you like it or not). My biggest pro, leaving after 7 years of misery.

    Cons

    Where should I start? The constant change or rules, weather it be dress code, internet access, or MANDATORY--sorry, scheduled--overtime. Also, they tend to overlook more qualified employees that have put time in, in favor of newer hires for promotions (saw this first hand; two more than qualified vets in a position overlooked for a trainee, who in turned sucked at her job and the employees who called foul were seen as cry babies). I was honestly screwed out of one promotion (I trained my boss) when there were at least 3 qualified candidates. Also the "Geek Culture" is an excuse for grown adults to act like high school kids.
    In short, if this is a first full-time job, go for it. If you are a grown adult with experience, look elsewhere. If you want to pad your resume, stick around for a few years. Don't make this place a career.

    Advice to Management

    Get a union to look out for employees and whip that place into shape.

  11. ARA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Employee Discount and ability to manage tasks

    Cons

    Poor working environment- heavy smog from autobay and store was poorly air conditioned

    Advice to Management

    Listen to your employees more and communicate more overall. That's probably impossible though considering you get fired just as much as anyone else.

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