Geek Squad Reviews

Updated July 29, 2015
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Geek Squad CEO Hubert Joly
Hubert Joly
23 Ratings

Pros
  • The employee discount is another great perk (in 24 reviews)

  • And you can learn A LOT from a good team of agents (in 11 reviews)

Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Pros and Cons

54 Employee Reviews

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  1. Good but the environment is more strict by the day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, CIA Agent in Brooks, KY
    Former Employee - Geek Squad, CIA Agent in Brooks, KY

    I worked at Geek Squad full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good chance to work with tech minded people and learn

    Cons

    The culture is becoming more corporate and less fun. It's advertised as a really fun place, and it was but day by day it's getting less fun.


  2. Operations Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Agent in Montgomeryville, PA
    Current Employee - Operations Agent in Montgomeryville, PA

    I have been working at Geek Squad full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Get to work with great people, love my coworkers. Which is likely the only reason I've invested as much in the company as I have.

    Cons

    The company itself. Best Buy abuses it's employees. In my time here I've seen benefits coke and go, hours get more and more brutal Expectations for what an employee should do continually increase, regardless of what your job code actually states. Overall very poor rating for Best Buy.

    Advice to Management

    Minimum pay increase, quit stripping benefits at your whim, and staff enough people. I feel lied to, abused and cheated from time at Best Buy. All of these are likely reasons why Best Buy's employee turnover rate is over 70%


  3. Advanced Repair Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people you work with are young and good to work with. Good first IT job, lots of companies hire geek squad employees.

    Cons

    Management micromanages, they press you for numbers, don't get paid much, the list could go on and on.

    Advice to Management

    Stop Micromanaging


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  5. Warehouse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    Excellent benefits to the staff such as game room, and cafeteria with flat screen T.V.s

    Cons

    The cafeteria food is not that good. Greasy. Unhealthy.


  6. Not what was expected

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad (More than a year)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Getting an introduction into the computer hardware job market. Interacting with new Customers daily and throughout each day. Helping Customers solve problems.

    Cons

    The Staff was horrible and many felt they were over qualified which then in tern they believed meant they could treat the newer or less overly qualified staff horribly. If you even pull out your phone to check the time in the Geek Squad area you can get written up for 'Security Breach'. 99% of what you will do is a Windows re-format / refresh. Was bypassed on a promotion because I was 'too new' to the department though I had 3 years more experience working on computers than the person promoted.

    Advice to Management

    Don't be so overbearing and micromanaging. Promote the qualified not the ones who have been around the department slightly longer.


  7. High stress, underpaid, treat people all the same

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultation Agent in Springfield, MO
    Former Employee - Consultation Agent in Springfield, MO

    I worked at Geek Squad part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    My precinct had a great manager, we were managed and listened to very well. Also, the people who were hired on were usually always good people. Fun group of guys

    Cons

    Terrible corporate management. The name of the game is clearly crunching numbers and profitability. We treat every client the same regardless of the situation. We also had lots of pointless tedious work. The position seems to be "Techy", but it's not. You are working in sales, make no doubt about it

    Advice to Management

    No advice, i don't stand behind this company and neither should they.


  8. It has had its up and downs. Mostly depending on BBY stock

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent

    I have been working at Geek Squad part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Geek Culture is supported. Getting to actually work on systems.

    Cons

    Hinderances of Best Buy (their store, their hours, their wifi/merch). Low pay. Lack of consistency between stores.

    Advice to Management

    Pay your employees like they actually are technical Agents. Especially the repair.


  9. Very basic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hands on experience, flexible hours

    Cons

    very few hours for part time, only suitable for entry level experience


  10. consultant agent

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultation Agent in Tulsa, OK
    Current Employee - Consultation Agent in Tulsa, OK

    I have been working at Geek Squad part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    starting pay, semi-flexible schedule, deal with some computer issues over the counter.

    Cons

    its not about helping people with their computers or taking care of the customer's needs. its all about making money for geek squad. all they do is hassle you about how much you made that day, if you didn't make any money then they don't care if you made the customer happy or not. its not based on commission, you get paid hourly. also they cut hours like crazy even if they are meeting their quota.

    Advice to Management

    this is not a telemarketing company, it needs to be centered around the customer more even if we give them freebies once in a while.


  11. In a word, terrible working experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Cherry Hill, NJ
    Former Employee - Agent in Cherry Hill, NJ

    I worked at Geek Squad part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Knowledgeable co-workers and a great environment for learning new skills even though management does let a few technically disinclined folks to slip through. Potential for great pay if you have a knack for negotiation and the skill to back it up.

    Cons

    Potential for poor pay if you are not a good negotiator. Management pushes for a tech to be more sales-oriented even though the job is pitched as a technical\repair one. Expect yet another restructuring after a crazily short amount of time to place you in an entirely different position then the one you signed on for with very little notice. You can either accept the new job offer or walk, no negotiation and no say in exactly what the new position is. HR is atrocious. NO advancement potential unless you try for a minimum of a year or two. The structure was perceived by me to be very stagnant and actually designed to be this way to lower management\salaried employee headcount.

    Advice to Management

    By far probably the most degrading management experience I've ever had to suffer through. The only thing that can fix this monstrosity is a complete culling all the way up to the CEO.



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