Geek Squad

www.geeksquad.com

Geek Squad Reviews

Updated January 27, 2015
Updated January 27, 2015
330 Reviews
3.3
330 Reviews
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Geek Squad CEO Hubert Joly
Hubert Joly
137 Ratings

Review Highlights

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 24 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 11 reviews)


Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Highlights

46 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Pressure from management, inconsistent hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Geek Squad Agent in Ann Arbor, MI
    Former Employee - Geek Squad Agent in Ann Arbor, MI

    I worked at Geek Squad full-time (more than a year)

    Pros

    The pay was decent for an entry-level job. It was pretty easy to get the job in the first place. It provided some fundamental experience.

    Cons

    Very bureaucratic organization, you literally have no influence on policies and procedures. High pressure to sell services and products that aren't always necessary.

    Advice to ManagementAdvice

    Not that this matters but listen to all staff feedback, consider focusing on quality of service and not upselling

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent in DFW, TX
    Current Employee - Advanced Repair Agent in DFW, TX

    I have been working at Geek Squad (more than a year)

    Pros

    Really easy, lots to learn for tech newbies.

    Cons

    Terrible management, I've worked at 4 locations, no corporate responsibility. Hard workers are not even acknowledged. I've worked full time for over 6 months and they refuse to give me health insurance benefits.

    Advice to ManagementAdvice

    Advocate for your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    great job if you are and under achiever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad full-time (more than 5 years)

    Pros

    decent pay, discounts at Best Buy stores. You will learn something about working on electronics and customer service, depending on your department. Tons of overtime (whether you like it or not). My biggest pro, leaving after 7 years of misery.

    Cons

    Where should I start? The constant change or rules, weather it be dress code, internet access, or MANDATORY--sorry, scheduled--overtime. Also, they tend to overlook more qualified employees that have put time in, in favor of newer hires for promotions (saw this first hand; two more than qualified vets in a position overlooked for a trainee, who in turned sucked at her job and the employees who called foul were seen as cry babies). I was honestly screwed out of one promotion (I trained my boss) when there were at least 3 qualified candidates. Also the "Geek Culture" is an excuse for grown adults to act like high school kids.
    In short, if this is a first full-time job, go for it. If you are a grown adult with experience, look elsewhere. If you want to pad your resume, stick around for a few years. Don't make this place a career.

    Advice to ManagementAdvice

    Get a union to look out for employees and whip that place into shape.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Non-competitive pay but it's better than nothing when in need

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Allen, TX
    Current Employee - Consultation Agent in Allen, TX

    I have been working at Geek Squad

    Pros

    You are pushed to educate yourself in all aspects of hardware and software including new technologies and technologies you wouldn't normally work with.

    Cons

    Low/Non-competitive pay, retail hours, young and inexperienced coworkers.

    Advice to ManagementAdvice

    A good salesman/technician is worth his weight in gold, pay him/her what he/she is worth and your business will likely improve. Need increased hours for workers to be available to decrease wait times for clients. More immersive training on trouble shooting and in depth knowledge of fringe technologies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    ARA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Pros

    Employee Discount and ability to manage tasks

    Cons

    Poor working environment- heavy smog from autobay and store was poorly air conditioned

    Advice to ManagementAdvice

    Listen to your employees more and communicate more overall. That's probably impossible though considering you get fired just as much as anyone else.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Geek Squad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    good place to learn about PC

    Cons

    the salary is not proportional to the job ( its unfair salary)

  8.  

    A techie position for non-techie people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ARA (Advanced Repair Agent) in Conshohocken, PA
    Former Employee - ARA (Advanced Repair Agent) in Conshohocken, PA

    I worked at Geek Squad part-time (less than a year)

    Pros

    You do learn some basic PC skills. By that, I mean Windows skills, and by "skills," I mean basic troubleshooting steps the average customer (general public) simply doesn't know. Part-time compensation is generally better than most entry-level tech jobs. Some opportunity to build a resumé. Employee discount is one of the best in the industry.

    Cons

    Management has no interest in personal growth or even effectiveness of repairs. Employees barely do anything (most work is outsourced). Staffing is very poorly scheduled across the board. Manager does no Geek Squad work at all. All about money and adhering to protocol, customer/employee happiness be darned. Practically no attention paid to Mac OS X or Apple products despite Best Buy selling + warranting them. ALL agents expected to act as "consultants" regardless of actual job description; by that I mean "salesperson," pushing a two-year contract for each and every problem when a quicker (and cheaper) fix is available that would lead to higher customer satisfaction.

    Advice to ManagementAdvice

    Overall, the company is making some of the EXACT decisions that led to the downfall of their (now former) competitors. BBY is getting too big for its britches. Geek Squad is the only department that makes or surpasses target revenue on a consistent basis, and thus what keeps BBY afloat. Agents are treated like salespeople or worse. Management has NO interest in accommodating individual needs or even in listening to or understanding employee complaints. Agents are blamed for everything regardless of their performance, and consequences affect the ENTIRE precinct staff.

    I would suggest the management also read up on the ADA and various other workers' rights, as nobody from the DCI to the GM to the DSM seems to be quite clear on what is and isn't LEGAL to ask or even expect of a voluntarily-contracted employee!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    CA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CA Customer Adviser in Oceanside, CA
    Current Employee - CA Customer Adviser in Oceanside, CA

    I have been working at Geek Squad full-time (more than 3 years)

    Pros

    fun staff, easy to work with

    Cons

    terrible higher management. Terrible ways to make you work better. Bad incentives

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Horrible work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ARA (Advanced Repair Agent) in Huntsville, AL
    Former Employee - ARA (Advanced Repair Agent) in Huntsville, AL

    I worked at Geek Squad full-time (more than a year)

    Pros

    Able to learn a lot about malware removal, and physical repair of many laptops and iPhones.

    Cons

    Lack of advancement opportunities.

    Unobtainable goals were constantly demanded of underpaid and over worked employees.

    No accountability of the senior employee's lack of work completed.

    Advice to ManagementAdvice

    As there are limited opportunities for an employee to advance to a higher position within the building pay raises would go a long way to increasing employee job satisfaction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Consultation Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Beaumont, TX
    Current Employee - Consultation Agent in Beaumont, TX

    I have been working at Geek Squad part-time (more than a year)

    Pros

    If you like troubleshooting, this job could be for you. Learning to handle the customers, some of whom have unrealistic expectations with regard to warranties and insurance plans, is easy. After a year or so you will get to the point that you solve most cases before the client even opens the computer. For computer-savvy college students regardless of major, this is the place to work

    Cons

    Disregard anything said about what is allowed and what isn't when dealing with a client's issue. Even if you've been told a hundred times, for instance, not to take in phones that are in pieces, a manager will override it every time. Don't count on getting a raise.

    Advice to ManagementAdvice

    Trust your employees or move them. Don't micromanage. An employee worth their wages will call you if they need something.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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