Geek Squad Reviews

Updated June 30, 2015
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3.0
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Geek Squad CEO Hubert Joly
Hubert Joly
55 Ratings

Pros
  • The employee discount is another great perk (in 24 reviews)

  • And you can learn A LOT from a good team of agents (in 11 reviews)

Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Pros and Cons

161 Employee Reviews

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  1. Geek Squad > Best Buy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent On Deck in Medford, OR
    Current Employee - Agent On Deck in Medford, OR

    I have been working at Geek Squad full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Get experience working with all sorts of technologies and get the ability to expand your skills with the help of many Agents within the Geek Squad Community.

    Cons

    Agents hired are really hit or miss, it's not often you get an Agent that will go above and beyond.

    Advice to Management

    Management needs to not pull Zone 3/Advanced Repair Agent onto sales floor.


  2. Good but there is better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in New York, NY
    Current Employee - Advanced Repair Agent in New York, NY

    I have been working at Geek Squad full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The employee discount is great, they are flexible with your schedule so if you're a student it's great.

    Cons

    Management is hard headed, favoritism is a real thing here!

    Advice to Management

    Stop showing favoritism to the employees who only kiss your butt and start compensating to the market levels.


  3. Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay, education, employee discounts.

    Cons

    Work weekends, weird customers, no benefits


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Advanced repair agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advanced Repair Agent in Seattle, WA
    Current Employee - Advanced Repair Agent in Seattle, WA

    I have been working at Geek Squad full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Access to great resources and a great culture. Geek Squad is a great way to break in to IT repair field. You will have access to great resources and if you have the drive can go from nothing to a master in your role.

    Cons

    Your experience will vary from store to store. While Geek Squad is a part of Best Buy you will not be considered for promotion out side of Geek Squad in my experience.

    Advice to Management

    Care more about your Agents and they will care more about your store.


  6. Great Place to Get Your Feet Wet!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultation Agent in Detroit, MI
    Current Employee - Consultation Agent in Detroit, MI

    I have been working at Geek Squad

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Relatively easy work, company provides great tools for repairs and troubleshooting, get to work with people and clients from all walks of life, great stepping stone for a future career somewhere in IT

    Cons

    Its hard to make a living here, high turnover rate of employees, no real training except for E Learnings, every store has a different way of employee development

    Advice to Management

    More training for all positions


  7. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    If you are new to IT then this is a decent way to start

    Cons

    Hours are based on wetter management likes you or not


  8. What you'd expect

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultation Agent in Berkeley, CA
    Former Employee - Consultation Agent in Berkeley, CA

    I worked at Geek Squad (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - access to latest tech
    - work on presentation skills

    Cons

    - some customers are impatient...
    - often bad leadership

    Advice to Management

    Need way more of a focus on employee satisfaction and challenges. The job gets tedious before long.


  9. GeekSquad oa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people I work with are great
    The work is easy
    And thats about everything i can think of right now

    Cons

    The customers are always pissed even if we bend over backwards
    Management has no idea what we do thus only focuses on numbers and scorecards

    Advice to Management

    Make best buy and geek squad separate entities as their numbers dont work the same as sales numbers. However important, we cannot be bound to same SOP as other stores or even bestbuy itself


  10. Central Dispatch

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    Friendly work environment, good pay

    Cons

    Geek Squad is overall a terrible system. Working as customer service was sometimes difficult because we had to defend company policies that didn't even make sense or help the customer in any way.


  11. Consultation Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultation Agent in Morgantown, WV
    Current Employee - Consultation Agent in Morgantown, WV

    I have been working at Geek Squad part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great place to enhance your technical and customer service abilities. It gives you the opportunity to think on your feet.

    Cons

    No real room for advancement, seems to be a place for students to work at and improve their resume. The place I worked at didn't have a leader that ever worked in geek squad so it was hard to get information if you don't know how to do something.

    Advice to Management

    Have on-hand trading in addition to e learnings. A lot of the e learnings are really outdated which is a waste of time learning about systems that geek squad no longer uses.



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