Geek Squad

www.geeksquad.com

Geek Squad Reviews

Updated January 25, 2015
Updated January 25, 2015
330 Reviews
3.3
330 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
137 Ratings

Review Highlights

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 24 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 11 reviews)


Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Highlights

125 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    This is a great experience for a IT novice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Consultation Agent in Homewood, IL
    Current Employee - Geek Squad Consultation Agent in Homewood, IL

    I have been working at Geek Squad part-time (more than 3 years)

    Pros

    Nice flexible hours, Handling latest technology everyday, Retail hours are a good time to make money for college students as well.

    Cons

    Retail hours are not for everyone. YOU WILL HAVE TO WORK CHRISTMAS AND THANKSGIVING AND MAYBE NEW YEARS AS WELL.

    Advice to ManagementAdvice

    Manage has got to handle sensitive situations more effectively. You cant take client interactions personally.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It's alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Repair Agent
    Current Employee - Advanced Repair Agent

    I have been working at Geek Squad

    Pros

    Simple
    can be fun
    great discount

    Cons

    Over expectations from management
    pay is not competitive
    managers don't understand what we do

    Advice to ManagementAdvice

    Pay us better and learn what it takes to do our job

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Pretty Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent
    Current Employee - Consultation Agent

    I have been working at Geek Squad

    Pros

    The pros are the uniform and the things you learn because everyday is different

    Cons

    The people are pretty harsh and

    Advice to ManagementAdvice

    Have better people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Learned alot as far troubleshooting devices and pc repair. good experience but can get extremly busy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    it expericence, customer service experience

    Cons

    busy, late shifts, angry customers if device isnt fixed properly

  6.  

    Not paid enough for the amount of work preformed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad part-time (more than a year)

    Pros

    I have worked at two different locations. I love to help people, fix problems, computers, debug etc and I loved the feeling I received after helping someone fix their device.

    Cons

    Not paid enough. If the pay was much better I would've enjoyed staying longer. Training online is inefficient and most of the problems are common sense. Your computer doesn't turn on? Did you push the power button etc. Most customers were very rude and blamed me for their problems. For every four good customers I helped, I'd have one crazy person who would yell and cause extra problems.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Nice college job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Geek Squad Consultation Agent in El Paso, TX
    Current Employee - Geek Squad Consultation Agent in El Paso, TX

    I have been working at Geek Squad part-time (less than a year)

    Pros

    Management is very understanding and really works with your schedule. It's good exposure to kind of "stay in the game" as far as computer troubleshooting.

    Cons

    You have sales goals that are challenging, but not impossible.

    Advice to ManagementAdvice

    Reduce the cost of services. It's already advertised as the cheapest among the competition, but I believe dropping the price a bit more would increase sales.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Geek Squad Operations Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Agent in Atascocita, TX
    Current Employee - Operations Agent in Atascocita, TX

    I have been working at Geek Squad

    Pros

    I work with a good group of guys, nice working environment there is always something new in the I.T. field

    Cons

    They only offered me a part-time position with no benefits

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Could be much, much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultation Agent in D'Iberville, MS
    Former Employee - Consultation Agent in D'Iberville, MS

    I worked at Geek Squad part-time (less than a year)

    Pros

    This job can be very rewarding if you like to help people, solve problems and enjoy a lot of different interactions.

    Cons

    The pay is pretty poor, the training is bit of a joke and a lot of the processes involved are unneccessarily complex.

    Advice to ManagementAdvice

    Increase pay! Geek Squad is quite profitable and would be even more so if the employees were paid a more competitive wage. Turnover is high due to the pay.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Consultation Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Plano, TX
    Current Employee - Consultation Agent in Plano, TX

    I have been working at Geek Squad

    Pros

    The discount at Best Buy is pretty good. I know at the Plano store the people really know what they are doing.

    Cons

    There are many responsibilities to understand.

    Advice to ManagementAdvice

    Geek Squad is big on integrity. Make sure if you have issues to get them taken care of before they become overwhelming.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Review

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    Experience and mostly a sales position.

    Cons

    Just as much a sales position as it is troubleshooting/consultation.

    Advice to ManagementAdvice

    Higher more mature employees.

    Recommends
    Negative Outlook
    No opinion of CEO

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