Geek Squad
3.4 of 5 233 reviews
www.geeksquad.com Richfield, MN 1000 to 5000 Employees

Geek Squad Reviews

Updated Jul 8, 2014
Geek Squad – Jacksonville – “Geek Squad dream precinct”

All Employees Current Employees Only

3.4 233 reviews

                             

73% Approve of the CEO

Geek Squad CEO Hubert Joly

Hubert Joly

(90 ratings)

66% of employees recommend this company to a friend
93 Employee Reviews Back to all reviews
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    geek squad

    Anonymous Employee (Current Employee)

    Prosgreat company to work for. Good pay/ hours

    Conslong hours and rude customers at times

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    Great place to work until they get tired of you.

    In-Home Agent (Former Employee)

    ProsConsistent hours, good pay, fun work, good environment.

    Consmanagement is extremely poor, both upper and lower level. I worked there for 7 years. Right after announcing that they were doing a reorganization, I was fired for absolutely no legitimate reason because my position was deleted and they didnt want to pay me severence. I have been fighting with HR for over 3 months just to have a peer review, and they keep blowing me off.

    Advice to Senior ManagementDon't pretend to care about your employees and then treat them like pieces of meat.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great place to get experience

    Covert Agent (Current Employee)
    Kansas City, MO

    ProsFun, great culture, great place to learn but definitely not a long term career.

    ConsRetail schedule, environment, poor leadership.

    Advice to Senior ManagementTo attract long term associates, provide support for work/life balance and pay the best associates what they are worth.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great while in school

    Operations Agent (Current Employee)
    Thousand Oaks, CA

    ProsFlexible scheduling, great working environment.

    ConsLittle room for promotion, poor pay.

    Advice to Senior ManagementNone at this time.

    Yes, I would recommend this company to a friend

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    Great for experience

    Advanced Repair Agent (Current Employee)

    ProsThe discount, Co-workers are typically friendly, Flexible scheduling most of the time, the benefits are decent, great learning opportunities for anyone looking to get into an it or technology based field,

    ConsMicro Managing, Terrible management at times, unrealistic time frames or expectations, very little room to move up, it's all about who you know at best buy, low pay for work expected, the training is terrible, dealing with angry customers who believe it is your fault their 10 year old dell has a bad hard drive. Management that is willing to do anything or pretty much give anything away to make a customer satisfied.

    Advice to Senior ManagementPay your employees more, train them a little better, do your research on what actually goes on in the precinct , learn to tell customers no or support your employees when a customer is truly wrong instead of giving them free stuff or waiving fees .

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Geek Squad provides good pay and a team driven work environment but precinct positions are not for everyone

    Counter Intelligence Agent (Current Employee)
    Flagstaff, AZ

    ProsGeek Squad offer good pay and decent benefits for job which requires very little or no experience. Since In-house training is required for all Geek Squad employees, those looking to start a career in IT have a good opportunity to build and expand their experience in the areas of customer service, hardware, software, troubleshooting and more. The day to day work environment is very team based and many strong friendships form within the precinct and other Best Buy departments.

    ConsEveryday Geek Squad responsibilities (for the Counter Intelligence Agent position) are very customer service focused and managing extremely irate customers is a constant ordeal. Since Geek Squad operates in a very structured, corporate fashion, Agents MUST work within SOP (standard operating procedure) limits to deal with client issues. This leaves many issues unresolved and makes customer service a constant battle to justify Geek Squad's inability to fix or rectify problems due to strict corporate protocol and the Agent's inability to work around them.

    Advice to Senior ManagementLeave more room for special-case exceptions at the precinct level. Everyday there are many unique customer problems that cannot be addressed within the constriction of SOP and, due to the limitation of authority of CIA's and DC's, creates a negative experience for clients that could be avoided IF local precincts were allowed to make more exceptions with the DC's approval.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good place to work

    Anonymous Employee (Current Employee)

    ProsNice benefits and decent pay.

    ConsIndividual experience depends on store management.

    Advice to Senior ManagementConsistent employee experience. Remove some control from the GM

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Best position at Best Buy, but still not that great

    Anonymous Employee (Current Employee)

    ProsAs an ARA you have limited customer facing time, you primarily concentrate on computer repair

    ConsBest Buy micro manages its employees to death. They have failed to realize that they need to hire talent and then let them do their thing.

    Advice to Senior ManagementPay your top performers better and stop micro managing everybody.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    My Experience

    PC Double Agent (Current Employee)
    Tacoma, WA

    ProsFlexible hours, independence in my job, good benefits for electronic junkies like me

    Consrude people at times, lower than expected pay

    Yes, I would recommend this company to a friend

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    CA

    Anonymous Employee (Current Employee)

    ProsIf you like trouble shooting and helping people understand their computer and their computer problems this is the job for you.

    ConsHope to god you have competent management and don't mind being shouted at

    Advice to Senior ManagementPlease have more than a basic understanding of the precinct

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Glassdoor is your free inside look at Geek Squad reviews and ratings — including employee satisfaction and approval rating for Geek Squad CEO Hubert Joly. All 93 reviews posted anonymously by Geek Squad employees.