Geek Squad

www.geeksquad.com
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Geek Squad Reviews

Updated February 26, 2015
Updated February 26, 2015
109 Reviews
4.0
109 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
109 Ratings

Review Highlights

Pros
  • The 401k is great and I don't know of any better employee discount than Best Buy's (in 24 reviews)

  • You learn a lot about technology everyday even if you already know a bunch (in 11 reviews)


Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Highlights

109 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    It was a good job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Pros

    Employee discount, interaction with diverse costumers, uniform

    Cons

    Management is not the best, ambiguity, negative coworkers, too much stress for not enough $

    Advice to ManagementAdvice

    Be a leader not a manager

    Recommends
    Neutral Outlook
  2.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent in Atlanta, GA
    Current Employee - Consultation Agent in Atlanta, GA

    I have been working at Geek Squad part-time (less than a year)

    Pros

    Great coworkers, and overall learning atmosphere

    Cons

    At the end of the day it's a retail job so you will be dealing with some characters.

    Advice to ManagementAdvice

    Fix nova

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great information and resources provided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Pros

    Everyone was helpful in learning and adapting to new tasks, great discounts and opportunities to advance.

    Cons

    Other than the low hours for part time, and the stress of dealing with angry clients, there wasn't much to complain about.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad

    Pros

    Great learning experience BLAH blah

    Cons

    Not enough hours BLAH blah

    Recommends
    Negative Outlook
  6.  

    Learn And Grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Desk Jockey in Louisville, KY
    Current Employee - Desk Jockey in Louisville, KY

    I have been working at Geek Squad

    Pros

    A good company to learn and grow. Will need to be pro active and express goals, leadership is encouraged to help teach and develop.

    Cons

    Probably the same stuff that gets be cons with any job.

    Advice to ManagementAdvice

    Recognize peoples abilities in and out of their current roles. Lead by example. Large company allows many opportunities to move and grow, especially if willing to consider jobs in other sates or corp offices in Minnesota.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Autotech MECP Basic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Tech MECP Basic
    Current Employee - Auto Tech MECP Basic

    I have been working at Geek Squad

    Pros

    As an AT, you largely run your own business so you can basically be your own boss with very little interference from store managers. Discount is great. Lots of great coworkers. If you're good at your job, don't mess up installs, and hit your numbers, you're pretty much invisible and can do as you please at work. Great training opportunities and support from fellow auto techs and corporate staff. Very easy to move up in the company if you're committed.

    Cons

    Lots of stress, especially if you are the only tech in the bay. It can get very busy at certain times of years. Not all managers are cool and alot will challenge or interfere with what you do. Customers are demanding, rude, and overbearing, lot of the time management will side with them which contributes to how they treat employees. Can be hard to hit your sales goals or utilization goals.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    A Year in Orange and Black Frontlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent
    Current Employee - Consultation Agent

    I have been working at Geek Squad part-time (more than a year)

    Pros

    have ability to make my own call when faced with a client issue, commended on good work, able to do research for a solution

    Cons

    other employees not pulling weight and the amount that I must do increases

    Advice to ManagementAdvice

    be stricter about writing up agents

    Recommends
    Neutral Outlook
  9.  

    Great college Job, pays more that other retailers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad full-time (more than 3 years)

    Pros

    Learned a lot about technology, and employer is very flexible with schedule availability. Vision and Dental health plans offer good coverage. Good college job.

    Cons

    It is a bit difficult to be promoted and it is scary being that they have had a few reorganizations eliminating leadership positions.

  10.  

    computer tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad full-time

    Pros

    great company wonderful training oppurtunity and advancement.

    Cons

    competitive wages and location could be closer to home

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  11.  

    Nice First Step in Technical Support Industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultation Agent
    Current Employee - Consultation Agent

    I have been working at Geek Squad full-time (more than a year)

    Pros

    Easy Entry Level, Not a Huge Need for Prior Experience, Fun Coworkers (At my Precinct at least), Amazing Discount

    Cons

    Still "technically" retail, GROSSLY under-paid for work performed, Managers who aren't "Geek Squad" have no clue what you actually do or what you're abilities are

    Advice to ManagementAdvice

    Geek Squad Management ranges from "Awesome" to "WAY too serious." Overall, good enough.
    BEST BUY MANAGEMENT is meh, could definitely learn a thing or two from the way Geek Squad handles situations and does business.

    Recommends
    Neutral Outlook

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