Geek Squad
3.4 of 5 206 reviews
www.geeksquad.com Richfield, MN 1000 to 5000 Employees

Geek Squad Reviews

Updated Apr 11, 2014
Geek Squad – Jacksonville – “Geek Squad dream precinct”

All Employees Current Employees Only

3.4 206 reviews

                             

73% Approve of the CEO

Geek Squad CEO Hubert Joly

Hubert Joly

(79 ratings)

66% of employees recommend this company to a friend
64 Employee Reviews Back to all reviews
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Geek Squad is enjoyable so far, especially if you like to help people.

Geek Squad Consultation Agent (Current Employee)
Tinley Park, IL

I have been working at Geek Squad part-time for less than a year

ProsBASICS: First, I already had my A+ certification going into the job, so my experience may be slightly different than somebody coming in with just a high school diploma. I get to work with clients, and do not have to do much more than that. As a consultation agent, 90% of the time you will simply check-in customers. If a customer does not have a technical support plan, you sell them one in order to get coverage to fix their devices.

PC SETUPS: During the time you are not working with customers, CA's are responsible for completing small repair tasks on computers including program installs, updates, restores, data transfers, etc. ---- Essentially, it is the CA's job to complete the setup process of a new computer, so customers are protected by an antivirus, updated, and ready to use their machines as soon as they arrive home.For the New PC setups, its the CA's job to make sure they are always running something. As long as all the PC's are working on a task, and you have no customers, you tend to encounter a lot of down time which can be used in a few ways.

DOWNTIME: Your manager will want you to use down time to go on the Learning Lounge and earn Best Buy certifications. However, most of the time managers are ok with utilizing down time to talk to coworkers and use your cell phone. A vast majority of the managers at my store are very lax on the phone policy. Basically, as long as your phone is NOT preventing you from delivering high quality service to customers, and your are NOT using it for extremely long periods of time, you will be ok.

ConsOVERPRICING: Technical Support plans start at $200 which is very steep for a lot of small repairs, this makes me cringe as I have to sell a very expensive solution for many simple problems, which makes you feel like Geek Squad is screwing our customers.

SALES DRIVEN, NO COMMISSION: Furthermore, the main objective of your job is to sell these plans to people, so you must try and give each person a sales pitch to buy one. I will add though, for an inexperienced computer user, these plans can be extremely beneficial and well worth the cost because of the support the client gets (phone/store/online), the included antivirus for 3 devices, and the ability to have 3 computers covered by all Geek Squad services.

LACK OF QUALITY TRAINING: I did NOT receive any in-depth of well designed training on computer systems, how they work, and common issues. I already possessed this knowledge however, and may have been able to skip some training because of my A+ certification. This lack of training affects other people though, most of my coworkers have a very basic knowledge of how computer systems work, and tend to give incorrect or bad advice that usually costs the customer more money than they would need to spend if a solution is planned logically with cost efficiency in mind.

Advice to Senior ManagementThe current training method is awful, and does not train an employee efficiently.

eLEARNING: Most of your training is through eLearnings, and these can easily be skimmed in order to pass them quickly. I would assume many people going for this job are like me, and have a good work ethic when it comes to quality of work and efficiency. Your manager immediately tell you that you have deadlines on these eLearnings, and since I did not want to appear to be a slow, lazy worker I flew through them without absorbing much information. They tell you that you have 90 days to be "Bronze Certified" but your manager will try to push you into being certified within the first month. After that, the eLearnings kind of disappeared and it became more of a personal choice to complete them during down time. Also, it has not yet been pushed upon me to become Silver, Gold, or Platinum certified even though these have deadlines as well that are set by corporate. They are not treated as being essential/required like the Bronze certification, some of my coworkers who have been there longer than myself are still only Bronze.

SHADOWING: Training NEEDS to be more hands-on, where the new employee gets legitimate demonstrations and then has to try and recreate what was witnessed correctly. This is sort of like the current process, but the process needs to be done BEFORE new employees start working with customers. Your training that is not done by an eLearning, consists of shadowing other employees to try and learn how to use the systems correctly, process orders, and all other responsibilities. Currently, you just shadow for 2-4 days roughly, and then you do a couple of orders with customers while being shadowed by another employee. Being thrown straight into creating these orders after only starting a few days beforehand, leaves a lot of room for information to be forgotten, and have problems arise easily very early in your employment. During your first few months, you will frequently find yourself asking coworkers questions that may be embarrassing to you because you cannot remember how to do some odd, simple task or process in one of Best Buy's many systems for products/services/etc.

Yes, I would recommend this company to a friend

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Good Company but good help is getting harder to find

Geek Squad CIA (Current Employee)
Lake Jackson, TX

I have been working at Geek Squad full-time for more than 3 years

ProsIt is a fun environment to work in, The training is adequate as long as you look for what you need to round out your skills on your own. The malware tools are actually pretty good as long as you remember that the tool is only as good as the person wielding it.

ConsBest Buy store management would cut Geek Squad Agents or seriously underschedule the department to hit the stores labor goals. Agents are expected to be experienced and professional, but recently the ones I have dealt with were clearly computer sales associates

Advice to Senior ManagementSpend the money on qualified Agents and make sure the department isn't sacrificed for the rest of the store

Yes, I would recommend this company to a friend

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Outstanding

Operations Agent (Current Employee)
Spring, TX

I have been working at Geek Squad part-time for more than a year

Proschallenging work, good environment, decent pay

ConsLeadership wasn't always around to tell you what to improve on in the position so you can advance

Advice to Senior Managementconsider people with experience and place them accordingly.

Yes, I would recommend this company to a friend

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A decent place to work.

Consultation Agent (Current Employee)
New York, NY

I have been working at Geek Squad part-time for more than 3 years

ProsGreat experience - future employers will look positively on experience with Geek Squad. Decent upward mobility if you are interested in a career in retail tech support or retail management. You can learn a lot if you pay attention. It's the kind of job where you get out of it what you put in.

ConsPay could be better.

Advice to Senior ManagementWe all need pay raises. ALL OF US.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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For me it was a great learning experience.

Advanced Repair Agent (Former Employee)

I worked at Geek Squad full-time for more than 3 years

ProsGreat discount. Do what you love. Flexible hours. Geek Squad culture is better than what people give it credit for. If you know what you are doing there are frequent overtime opportunities.

ConsAll of the cons are for my individual store after a change in management. Mgmt only cared about the customer buying new warranty plans or new service. They didn't seem to care about those who were already covered. The pressure was put on us to give the customer shorter estimates for repair times that it would actually take and to perform a full factory recovery on anything with a software issue....oh and remember to offer a $99 data backup for that desktop with a corrupted sound driver that you are fully recovering.... I felt dirty and left.

Every Geek Squad precinct I have visited or seen is different however.

Advice to Senior ManagementTreat your customers with respect or they won't come back.

Yes, I would recommend this company to a friend

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Great culture, unfortunately Best Buy still owns it.

Consultation Agent (Former Employee)
Fresno, CA

I worked at Geek Squad full-time for more than 3 years

ProsAwesome people to work with, great company with honest and admirable values.
Better than average starting pay for non-certificated technicians.

ConsManagement is very business-centric, so focus on sales is big. Additionally, they will not pay for any industry-training.

Advice to Senior ManagementTake care of your Agents; they'll want to grow with the company.

Yes, I would recommend this company to a friend

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Good entry-level position

Anonymous Employee (Current Employee)

I have been working at Geek Squad part-time for less than a year

ProsGreat people, decent wage and flexible hours.

ConsLack of accountability and lack of growth opportunities.

Advice to Senior ManagementInvest in the talent you posses.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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As long as you do what you're told to do, you'll succeed.

ARA (Advanced Repair Agent) (Current Employee)

I have been working at Geek Squad part-time for more than 5 years

ProsGreat working environment, and plenty of learning opportunities.

ConsThere isn't much room for self input on how to take care of clients, you do as you're told.

Advice to Senior ManagementAllow growth of employees and allow expression of new ideas in a welcoming way.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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It was a job.

Anonymous Employee (Former Employee)

I worked at Geek Squad full-time for more than a year

ProsGood benefits, Good people, Enjoyed helping people with technology problems.

ConsManagement was in need of some new blood. Selling $279 solutions to remove a virus or restore an OS.

Advice to Senior ManagementDo not terminate agents for stopping in-store shoplifting.

Yes, I would recommend this company to a friend

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Fun, my co-workers were great, and it was easy work, for what it was.

Consultation Agent (Current Employee)
Las Vegas, NV

I have been working at Geek Squad part-time for less than a year

ProsEasy work if you have the skill set, friendly co-workers(more or less), Career benefits if transferring to full time

ConsClients can be a handful

Advice to Senior ManagementDon't hand out discounts to appease clients and customers; support your employees by standing firm on company policies, and do not bypass the employee's statement by handing out a discount for an item or service.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Geek Squad reviews and ratings — including employee satisfaction and approval rating for Geek Squad CEO Hubert Joly. All 64 reviews posted anonymously by Geek Squad employees.